Art Vandilay
Member
I noticed last night on Reddit that people were getting their Elite controllers replaced even though they were out of warranty. I figured there was no harm in trying since one of my triggers broke, although I had my doubts since I bought the thing in 2015. Sure enough though, I started an online support chat, gave the person my info, and this morning I've already received an e-mail with a FedEx tracking number saying my replacement is on the way. I didn't even have to send in my broken controller, which was obviously a time saver.
Some people are saying the warranty is indefinite now and others are saying they were told there's a one time replacement. I can't clarify either way, but if you've got a broken Elite controller that you assumed was a lost cause then I suggest you start a chat or give support a call. I also can't clarify whether this is only available to folks in the US, but it's worth a shot.
This makes me wonder though... why is MS suddenly expediting replacements? I find the timing a bit peculiar considering E3 is around the corner. Could there perhaps be a revision to the Elite controller set to be unveiled at E3 and they're attempting to clear stock?
To those saying they've attempted to repair the controller and thus voided their warranty: I didn't have to mail mine in. I don't know if that will be the case for everyone, but if you don't mail it in then they have no way of knowing what you've done to try and repair it yourself. I see no harm or foul play here since you likely voided your warranty with the thought it was out of warranty anyway. Just give it a shot, you've got nothing to lose.
To those wondering how a warranty could relate to a potential revision: It's possible a revision is incoming since they've began to issue replacements just before E3. They're sending out $150 controllers to people without any proof that the controller is actually broken in that they're not requesting the controller be mailed in first, and they're also not charging for shipping. In my opinion, this is odd behavior for a corporation and suggests they're clearing stock for an upcoming revision. It would also make sense for the "Elite" controller to have Bluetooth as cheaper models do. Lastly, it would make another selling point for a revised Elite controller to be bundled with Scorpio.
To those wondering about shipping weight and times: I submitted my replacement request around midnight and received shipping confirmation roughly eight hours later (this morning). The package weighs 4 lbs and is being shipped via FedEx Standard Overnight.
Disclaimer: It's worth noting that some people have been asked to mail in their controller and some have not. I still believe there's a strong possibility of a revision incoming. If not, at least the initial shit 3 month warranty has been somewhat rectified.
Some people are saying the warranty is indefinite now and others are saying they were told there's a one time replacement. I can't clarify either way, but if you've got a broken Elite controller that you assumed was a lost cause then I suggest you start a chat or give support a call. I also can't clarify whether this is only available to folks in the US, but it's worth a shot.
This makes me wonder though... why is MS suddenly expediting replacements? I find the timing a bit peculiar considering E3 is around the corner. Could there perhaps be a revision to the Elite controller set to be unveiled at E3 and they're attempting to clear stock?
To those saying they've attempted to repair the controller and thus voided their warranty: I didn't have to mail mine in. I don't know if that will be the case for everyone, but if you don't mail it in then they have no way of knowing what you've done to try and repair it yourself. I see no harm or foul play here since you likely voided your warranty with the thought it was out of warranty anyway. Just give it a shot, you've got nothing to lose.
To those wondering how a warranty could relate to a potential revision: It's possible a revision is incoming since they've began to issue replacements just before E3. They're sending out $150 controllers to people without any proof that the controller is actually broken in that they're not requesting the controller be mailed in first, and they're also not charging for shipping. In my opinion, this is odd behavior for a corporation and suggests they're clearing stock for an upcoming revision. It would also make sense for the "Elite" controller to have Bluetooth as cheaper models do. Lastly, it would make another selling point for a revised Elite controller to be bundled with Scorpio.
To those wondering about shipping weight and times: I submitted my replacement request around midnight and received shipping confirmation roughly eight hours later (this morning). The package weighs 4 lbs and is being shipped via FedEx Standard Overnight.
Disclaimer: It's worth noting that some people have been asked to mail in their controller and some have not. I still believe there's a strong possibility of a revision incoming. If not, at least the initial shit 3 month warranty has been somewhat rectified.
