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PS4 Pro Black Screen Fix (w/ Audio Dropping)
- Thread starter Lucifon
- Start date
Looks like the software update last night might have fixed it. Guess I'll find out tomorrow...
https://www.google.com/amp/s/amp.re...3pi/lg_tv_software_update_fixes_ps4_pro_woes/
https://www.google.com/amp/s/amp.re...3pi/lg_tv_software_update_fixes_ps4_pro_woes/
hiphoptherobot
Member
Cross posting from the Pro Launch OT:
Just as a heads up for those with LG TV's that were experiencing issues and had to set the hdcp to 1.4, a new firmware was released for the tv's today (04.30.70) that fixed the issue for me. Finally rocking that sweet, sweet HDCP 2.2.
Just as a heads up for those with LG TV's that were experiencing issues and had to set the hdcp to 1.4, a new firmware was released for the tv's today (04.30.70) that fixed the issue for me. Finally rocking that sweet, sweet HDCP 2.2.
Arrogant Bastard
Banned
Having the same issue with my 4k TV. This is some shit, I'm going to mess with this for a couple days and if I cannot get it working I'll just return it. Super lame.
Have a Vizio 55inch 4k.
SSGMUN10000
Connoisseur Of Tedium
I have a Vizio M65-C1 and was freaking out a bit once I plugged in my new Pro and there was a black screen. I had to attempt the method that was posted several times to get it to work.
Arrogant Bastard
Banned
I have a 55inch same model # and still not sure what I'm supposed to do, this is BS.
It keeps saying 2160p is unsupported even though it is in the 4k HDMI port.
SSGMUN10000
Connoisseur Of Tedium
Arrogant Bastard
Banned
Yes.
So now that you have gotten it to work do you have any issues? I was reading on reddit and the PS4 forums and people were saying they would have an issue every 30min-1hr.
Arrogant Bastard
Banned
Posting this here cause this is what fixed this issue for me.
https://www.youtube.com/watch?v=qkF1CCfBlQg
https://www.youtube.com/watch?v=qkF1CCfBlQg
AbandonedTrolley
Member
Waiting for an update to the 49UF850V as currently no matter how I change things HDCP - Auto or 1.4 UDC on or off etc I still get dropouts and it's pretty damn annoying, Spoken with LG and they are apparently passing my case on to their software team.
That's weird, I thought most of their TVs from the last two years used the same OS?
AbandonedTrolley
Member
2015 use WebOS2 2016 are WebOS3 they apparently have another OS which the guy mentioned that they don't believe will have any fix at all.
Very rare occassional black screen on my KS8000/PS4PRO. Didn't happen for two weeks straight when wife and I were gaming maybe 6 hours a day.
Yesterday during a random YouTube video spotted a black screen. Audio kept going, but I have it connected via optical. Also switched HDMI cables but no difference.
Yesterday during a random YouTube video spotted a black screen. Audio kept going, but I have it connected via optical. Also switched HDMI cables but no difference.
=GabrielKnight=
Member
This is a HDCP2.2 issue the ps4 pro still has.
If you disable HDCP it won't happen, but some video content can't be played.
AbandonedTrolley
Member
Strangely I was having blackouts on my VR headset yesterday. PS4 hooked up to a 1080p LG set (not switched on) There are seriously some issues with the PS4 Pro and it's signal.
How do I disable this? Will I still be able to enjoy HDR games? What is the downside?
AbandonedTrolley
Member
To turn it off it's in the main console settings. HDR will still work. It will mean you can't use video streaming services like Netflix/Amazon etc
AbandonedTrolley
Member
My TV only takes 1.4 and I still get the same issue, LG are coming out to replace my main board to see if that fixes things, else looks like a replacement TV which I won't mind as the 2016 sets have HDR on my model now 850V
Chaplain
Member
Still having this problem. Some days are better than others.
Oh wow I had this issue couldn't figure out why the first few times I turned it on. If I changed the input on the tv and came back it would be a blank screen with just sound. The fix was to turn the tv off and the console. Turn the tv on then the console. Havent had a problem since though, must be lucky.
Jeronimo Jones
Member
This fix probably won't work for everyone, but it worked for me and made me feel dumb.
I have a PS4Pro and a 2016 M50-D1 and sometimes get a blank screen with only audio when switching on HDR in both streaming apps and games (occasionally I've gotten snow/static but unfortunately this doesn't fix that).
My Pro settings show that my tv is 2K/4K and HDR compatible. FFXV has been easiest to test HDR/resolution combinations even with a blank screen because of the simple menu, so I have been playing around with the settings.
In the FFXV menu when I turn on HDR on Low resolution mode, I get static. When turning on HDR on High mode, the screen goes black and the menu music continues.
I've realized that after switching on HDR in High mode, I have to change the picture mode away from the current mode and back for the image to show on the screen.
A similar thing also happens when streaming Netflix Dolby Vision shows, but there the image is just barely visible until I switch picture modes and then the image appears correctly. It's actually how I figured this out, since the Netflix logo screen was extremely dark and the colors were off.
I have a PS4Pro and a 2016 M50-D1 and sometimes get a blank screen with only audio when switching on HDR in both streaming apps and games (occasionally I've gotten snow/static but unfortunately this doesn't fix that).
My Pro settings show that my tv is 2K/4K and HDR compatible. FFXV has been easiest to test HDR/resolution combinations even with a blank screen because of the simple menu, so I have been playing around with the settings.
In the FFXV menu when I turn on HDR on Low resolution mode, I get static. When turning on HDR on High mode, the screen goes black and the menu music continues.
I've realized that after switching on HDR in High mode, I have to change the picture mode away from the current mode and back for the image to show on the screen.
A similar thing also happens when streaming Netflix Dolby Vision shows, but there the image is just barely visible until I switch picture modes and then the image appears correctly. It's actually how I figured this out, since the Netflix logo screen was extremely dark and the colors were off.
Kremzeek
Member
I have this HDCP handshaking issue too, HDMI cable directly plugged in to Samsung KS8000.
Sometimes I go into PS4 system settings & just disable HDCP.
Also I feel like it's more stable if I turn the TV on first, wait a good 10 seconds, then turn on PS4. Seems to mess up more if I turn PS4 on before turning on TV....
Sometimes I go into PS4 system settings & just disable HDCP.
Also I feel like it's more stable if I turn the TV on first, wait a good 10 seconds, then turn on PS4. Seems to mess up more if I turn PS4 on before turning on TV....
I just started having this issue with my Pro on my LG B6. It's maddening! It first happened after hooking up PSVR, but was intermittent. A flash, occasionally, like ever 10-20 minutes. At times, it would even run fine, not a single black screen flash for an entire session. Now though? I can't even see my dash when the system boots up. Even resetting the Pro doesn't fix it.
It definitely has something to do with HDR games. Before booting my PS4, I bypassed the PSVR and went directly into my receivers HDMI port from the Pro (all 2.2 compliant ports and certified HDMI cables). I booted up TLG, and as it was loading, my TV (like always) shows that HDR is being enabled, and then it hung on a black screen, with the HDR dialog box flashing, and the picture going in and out, sometimes with snow/static. I rebooted the TV, and was able to get back to the dash and power cycle the Pro. It booted back to the shitty black flickering -_-
I killed TLG, and the flickering stopped, instantly. So, for now, I'm disabling HDR on the Pro until I and/or Sony/LG figures out the problem. I also ordered an HDMI coupler and shorter 3 ft 18gps HDMI cables to hopefully help with the issue.
Really bummed if I can't get it stable before Horizon drops. I need my HDR for it!
It definitely has something to do with HDR games. Before booting my PS4, I bypassed the PSVR and went directly into my receivers HDMI port from the Pro (all 2.2 compliant ports and certified HDMI cables). I booted up TLG, and as it was loading, my TV (like always) shows that HDR is being enabled, and then it hung on a black screen, with the HDR dialog box flashing, and the picture going in and out, sometimes with snow/static. I rebooted the TV, and was able to get back to the dash and power cycle the Pro. It booted back to the shitty black flickering -_-
I killed TLG, and the flickering stopped, instantly. So, for now, I'm disabling HDR on the Pro until I and/or Sony/LG figures out the problem. I also ordered an HDMI coupler and shorter 3 ft 18gps HDMI cables to hopefully help with the issue.
Really bummed if I can't get it stable before Horizon drops. I need my HDR for it!
AbandonedTrolley
Member
I'm not sure it's to do with HDR, I get the issue in PSVR and that's not carrying a HDR signal at all. Honestly though Sony really do need to sort it, games like DRIVECLUB VR losing sight for nearly ten seconds is no good, also games like Werewolves Within when you cannot hear anything being said for the same period of time is a problem too.
In the PS4 video settings, turn 'auto detect' off and just select the resolution of your TV as the default. That solved the problem for me on my 1080p Samsung, so your 4k set might be different..
beelulzebub
Banned
For what it's worth, I haven't had this issue since upgrading to the 4.5 beta and the newest PSVR beta firmware. Before doing so, I'd get intermittent black screens on my TV when booting software, or visual/audio dropouts within five minutes of starting a PSVR session, both remedied by power cycling my console. Haven't needed to do that since 4.5.
AbandonedTrolley
Member
I've not updated to 4.5 ver 4 yet but the issue still remains on ver 3 with my Pro/PSVR/Bravia XD800
AbandonedTrolley
Member
Nope will give that one a go as well.
It worked for me. I'd get 2-3 blackouts per evening before, and haven't had one since.
AbandonedTrolley
Member
Sounds great do you use PSVR too? Or just a 4K screen?
AbandonedTrolley
Member
I get the drop outs, but I'm on an 49XD8077 will be trying this turn off auto resolution option to see if it helps.
AbandonedTrolley
Member
Neither. 1080p and Google cardboard.
Useless! Haha!
I think it's the same root cause, an issue with the resolution auto-detect. My blackouts were my PS Pro switching between 720p and 1080p for reasons unknown. Now that I've told it to always output 1080p the problem has vanished. Should also work on a 4k set?
I need to try this, too! I've had the black flickering screen issue (only when the console is first started up) since I got my Pro and am not using a 4K TV. Am playing on a 1080P monitor.
I'm sure I've tried this, but I will double check. I'm desperate for any solution. Thanks for the suggestion!
f@luS
More than a member.
It's happening still for me after latest firmware on my lg oled and PS4 pro (not beta fw )
It's not just hdr switch on games that does it. Sometimes I just turn on my PS4 pro and my tv ... yet no signal on tv. I need to turn off then on again the tv to see something. Strange
It's not just hdr switch on games that does it. Sometimes I just turn on my PS4 pro and my tv ... yet no signal on tv. I need to turn off then on again the tv to see something. Strange
p_xavier
Authorized Fister
That stupid fix actually fixed it! Sony you screwed up!