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Swimmer9800 · Mar 31, 2017

So I had both of my Joycons in the Joycon Grip when it slipped out of my hand and fell onto the carpeted floor (mind you under the carpet is a hard floor). I picked it back up to find that the left Joycon stick would not click when I pressed it and there was some interference when I would rotate it. As you could imagine--I was pissed. I called Nintendo to send it back and was immediately put on with a rep. The woman I talked to was very friendly and helpful. She said they would take only the Joycon in and afford me overnight shipping at no extra cost. I was quite pleased with Nintendo's customer service but I cant help but be pissed by the fact that my console, that isn't even a month old, is having issues. Its a lucky thing that I finished Zelda yesterday or I would be extra pissed.

Has anyone else had a similar problem with the Joycon or a similar experience with Nintendo's customer service?

Alpha_eX · Mar 31, 2017

You're angry because you dropped a product and it broke?

maxcriden · Mar 31, 2017

That is really frustrating, sorry to hear it. At least on the bright side as you said it happened after you finished Zelda. If you had planned to get a ProCon now might be a good time to consider that if you want to play your Switch sooner than the JCL is returned to you (presuming you don't have games you can play with just one Joy-Con...though...I don't honestly know if any exist yet?).

Kenzodielocke · Mar 31, 2017

Things break. Sorry it happened to you, OP.

sixteen-bit · Mar 31, 2017

The nintendium is weak with this one.

Alpha_eX · Mar 31, 2017

But yeah, really fortunate that you finished Zelda before! My Left Joycon slips out without pressing the lock button, not sure why or how that's happening.

Swimmer9800 · Mar 31, 2017

Alpha_eX said:
You're angry because you dropped a product and it broke?

I've dropped controllers hundreds of time and have never had a problem before.

MCN · Mar 31, 2017

Don't be so clumsy in the future? That's not the console having issues, that's you breaking the console through your own fault. Quite frankly, Nintendo have gone above and beyond in sorting it for you.

RedRooster · Mar 31, 2017

I drove my Corolla into a lake and Toyota replaced the motor for free. Can't help but feel disappointed in this vehicle.

mdubs · Mar 31, 2017

MCN said:
Don't be so clumsy in the future? That's not the console having issues, that's you breaking the console through your own fault. Quite frankly, Nintendo have gone above and beyond in sorting it for you.

Pretty much this. They've gone above and beyond to help you out already

Glix · Mar 31, 2017

The stick is a cap on a ball type thing I think.

Earlier today I was cleaning my joycon and it sort of... flipped up the plastic on the bottom of the stick, that tucks into the ball underneath. The stick stiffened and would not fully rotate.

I was able to sort of jimmy it back the way it was, and now everything is fine, but it was weird and surprising.

Atheerios · Mar 31, 2017

my console, that isn't even a month old, is having issues

It's not the console having issues, it's entirely your own fault. You should be grateful that Nintendo offered a free replacement, as the warrant doesn't cover your clumsiness.

entremet · Mar 31, 2017

What's the criticism with Nintendo Support here?

Cheezeman3000 · Mar 31, 2017

I've dropped mine already and they didn't break. However I noticed my left analog is kinda loose in comparison to the right one. Also my right joycon doesn't connect as firmly to the Switch as the left.

I think their manufacturing process isn't fully refined yet. It's overall pretty good, but there are minor quality issues here and there.

electric turd · Mar 31, 2017

RedRooster said:
I drove my Corolla into a lake and Toyota replaced the motor for free. Can't help but feel disappointed in this vehicle.

Thats unacceptable. Toyota should build better cars

Rookhelm · Mar 31, 2017

the analog sticks do feel a little flimsy to me, though I've barely played the Switch in handheld mode.

The Pro controller is awesome though. One of the best controllers I've used in a while (Dual Shock 4 might still be my favorite though).

Neoweee · Mar 31, 2017

Swimmer9800 said:
I've dropped controllers hundreds of time and have never had a problem before.

Yeah, I do agree that it is a legitimate complaint that the system appears to be pretty fragile. I've never broken a system or controller from dropping it, despite having done so many times.

Swimmer9800 · Mar 31, 2017

The controller fell from literally 3 feet.

Grewitch · Mar 31, 2017

So you're saying you're unable to share the joy 😂

Jaded Alyx · Mar 31, 2017

Swimmer9800 said:
I've dropped controllers hundreds of time...

Maybe work on your grip? That's not normal. Given your name, are you a penguin or fish or something?

Tabasco · Mar 31, 2017

Alpha_eX said:
You're angry because you dropped a product and it broke?

I think the point here is that the joycon are not very durable.

Trace · Mar 31, 2017

Swimmer9800 said:
I've dropped controllers hundreds of time and have never had a problem before.

Holy shit what the fuck are you doing with your controllers? I've dropped a controller maybe twice and that's because I tripped on a cable.

EatinOlives · Mar 31, 2017

Jaded Alyx said:
Maybe work on your grip? That's not normal. Given your name, are you a penguin or fish or something?

Trace said:
Holy shit what the fuck are you doing with your controllers? I've dropped a controller maybe twice and that's because I tripped on a cable.

Way to deflect. No controller should break from a 3 foot fall into a carpeted floor.

Swimmer9800 · Mar 31, 2017

entremet said:
What's the criticism with Nintendo Support here?

None at all, I was thoroughly pleased with the support I was afforded.

kunonabi · Mar 31, 2017

This why I'd have preferred circle pads. Much more appropriate for a handheld.

udivision · Mar 31, 2017

Tabasco said:
I think the point here is that the joycon are not very durable.

Once you get enough JoyCons you'll be throwing them away before they even get a chance to break.

VanWinkle · Mar 31, 2017

Alpha_eX said:
You're angry because you dropped a product and it broke?

I've never once heard of a controller breaking when dropped on a carpeted floor. So it's kind of more on Nintendo for not making a more durable product in this case.

JCH! · Mar 31, 2017

Swimmer9800 said:
The controller fell from literally 3 feet.

Shit breaks. You were unlucky.

There are plenty of drop tests on YouTube where you can see that the console (normally) take quite a beating.

ponziacs · Mar 31, 2017

Alpha_eX said:
You're angry because you dropped a product and it broke?

He dropped it on carpet and it broke. My kid has dropped my DS4 numerous times on tile and it's fine.

Skellig Gra · Mar 31, 2017

You dropped the controller and Nintendo is replacing it with free overnight shipping. Let me shed some crocodile tears real quick.

MCN · Mar 31, 2017

EatinOlives said:
Way to deflect. No controller should break from a 3 foot fall into a carpeted floor.

Come on, the DS4 breaks if you look at it funny.

Swimmer9800 · Mar 31, 2017

Just for the sake of comparison the dualshock 4 is build like rock compared to the joycon.

Spyder_Monkey · Mar 31, 2017

Things break when you damage them.

ModBot · Mar 31, 2017

congrats on your new Joycon

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