How are you feeling?
(1901 words)
Ania's left, Christina told Anisya, her friend of thirty five years, right at the start of Anisya's shift.
Anisya took off her coat and settled it on the ergonomically designed operator's chair. She then took off to the tea making station. She folded her arms and let her eye roam the call centre and waited patiently for the water in the kettle to boil.
Did she say why she left? Anisya asked, putting two mugs between herself and Christina. She logged into her station, and put on her headset. She watched the steam rise above the deliciously coloured tea.
Sex calls... poor girl.
Anisya remembered her first sex call. It was a man who asked her what the colour of her panties were. With the benefit of experience she grew not to mind when it was as straight forward as that; she still had problems when she was emotionally invested in the call, and would later find out that the person had been masturbating to the call on false pretences. Everyone had their own 'line has been crossed' button. For Anisya, it was the rape call. She'd had a few so far in the 3 years she had been on call. And every time, she passed it along to an adviser.
Hello...? Anisya spoke gently.
The caller's breath could be heard through the phone call.
Is this the first time you've called? It's quite common to not speak at all for the first couple of times...
...
How are you feeling?
...
Then the phone caller, on the cusp of speaking, gave way and the call ended.
Anisya looked at the rainwater flowing down the pane of the giant glass windows. It was a gently raining night outside.
Hello...? Anisya spoke gently.
...My son just died...
Oh... I'm sorry to hear that...
... The woman's sobs were audible through the phone.
It's alright maam... Let it out... Can I ask you your name please...? You don't have to tell me if you don't want to. Everything you do say is fully confidential... it stays between you and me maam.
My name? Erm... Elizabeth DXXXX
Elizabeth and Anisya talked about the death of her daughter Margeret. Margeret died tragically as a result of a hit and run accident by a joyrider in his youth. They talked for approximately, thirty five minutes.
Eliza, we're not really an advisory service, but I can give you information on the people who do offer such services... If you want it that is...When I said it was an anonymous service, it really is. We don't trace calls, so you'll have to give me your details. (She laughs). We'll destroy any information we have on you asap.
Thank you.. I'm so very grateful... Elizabeth managed before another set of tears.
The talk turned to the weather just as the conversation was looked to near a resolution.
It's snowing here... Elizabeth said. I had to pick out a dress for her funeral, you know... I went shopping for her wedding dress.. before...
The call ended with Elizabeth asking Anisya whether she had any children.
I... Anisya paused to think. She bit her lip. Yes.. I do. A willy little terrier.
Thank you for telling me, even if you didn't want to... It's not right for a mother to go before her child.... You know I sort of relaxed a bit when she finished her Uni...
A strange thing has happened Laura. I am conscious now of not being Elizabeth DXXXX, but the woman whose daughter was killed.
I'm so very happy for you Laura. You're not like other people... People have been very kind, but I sense their discomfort because they don't know what to say. Thank you for listening...
Thank you for thanking me. It's why I do this job... Anisya said with a smile. Could I do a follow up call to check in with you... would that be okay?
Anisya shifted in her seat, comfortably overseeing the next hours passage into the doldrums of history. Call followed call followed call. She sat in her little bubble listening to the voices coming through her headphones. Occasionally she would pop out of her zone and listen to the chatter all around the centre. It was another busy night. It was always a busy night.
At quarter past two, she got up from her seat and went to the loo. She sat on top of the toiler-free seat, and put her head in her hands. She listened to the whirs of the basin being used by an outsider. She yearned for quiescence and got this silence momentarily. Tick followed tock followed tick.
She looked at the cubicle door, blinking slowing, following with an upheaval of the shoulders as she consciously breathed in with greater effort. Ten minutes post, she lifted the toilet seat back its normal position and needlessly flushed it.
Hello Miss
Hello darling
are you okay
I know its a bit late, the child whispered from under her covers.
No, its perfectly fine love. Whats on your mind love?
Im eight years old today
Yesterday I mean
How lovely? Was it your birthday?
It was
but thats not the problem
Anisya took a deep breath.
Mum hasnt stopped drinking
Shes smashing the-
Anisya turned around 180 degrees, like dozens of others, over to the left hand corner of the room following the crashing sound of a chair and a whelp. A chair lay upturned on the floor. The volunteer had a hand to her mouth. She took off her headset and ran out with a hand to cover his teary-eyed face. Later on in the shift, Anisya would learn that a caller had shot himself mid-conversation. She would read in the papers the following day that he had really killed himself.
Anisya caught her friend Christina's eyes.
What did you say your name was dear?
Alice Miss. Please don't call the police...
I won't. Anisya tried hard to refocus on the call. Drunk mother. Yes, that was it. What is she doing now? Your mother?
She's throwing stuff.. My brother's lying on the floor.
Anisya played with the pen in her hand. She looked over at the advisor's office. Should she call them over? She should really. But she also knew that drunk violent mothers were hard to prove and that Alice may never call again.
Okay, here's what I want you to do. I want you to go up to your bedroom door, and lock it. It has a lock yes?
Anisya heard the muffles of a girl getting out of bed and locking the door. She could then hear the slams on the door. Anisya looked at the advisor's office. Through the phone, she could hear the door shudder as Alices mother tried to force it open. She could hear Alice's screams telling her mother to go away.
Alice... Anisya said, her fingers trembling. I..
Anisya sat at the restaurant area tucking into her lunch. Christina had her head laid beside her lunch. The clock struck 3am.
Anisya opened her mouth to say something.
Chrissi, I.. the last phone call kind of shook me up a bit... I wonder if we could talk...
Christina popped up her head. huh? Did you say something.
Anisya shook her head.
You can tell me stuff though right. You do know that. Right?
Anisya smiled. Of course.
She folded her arms, in the pretence that a chilly wind had run up from the hallway.
Hello,
I get so terribly lonely. I don't know what to do about it..
Hi, how are you feeling today...?
I don't know, numb I guess... I shouldn't have hit her but... no I shouldn't have hit her..I guess I should start at the beginning!
What do you want to talk about maam?
I lost my house... My husband's run off with his secretary... My mother in law's sleeping in the other room... apart from that... everything is fine...
How are you today James?
Oh thank god, they gave you on the line... Still don't have a girlfriend... Fucking exams in the morning... Sorry I shouldn't have sworn.. oh fuck... would you think less of me if I paid a girl to have sex with me?
Morning...
...
Take your time..
My name's flower petal... I hate it... life's shit enough... I want to stay in one place
What an unique name... My name's Russian. I'm not supposed to tell really, but it's Anisya. When I was growing up, some people thought it was weird but..
What colour are your pant-
Bye bye sir.
With about ten minutes to go of her shift, Anisya, thought about leaving early. That was the good thing about volunteering, hardly anybody ever minded when you left early.
...
Hello..
Oh it's you.. I recognise your beautiful voice miss...
Oh thank you... Anisya replied.
I was the one who called earlier... but when I called back.. guys kept picking up...
They're friendly enough but it's your decision...
Oh, I wanted to talk to a woman... I actually decided earlier tonight that I wanted to tell you. I trust your voice. I don't really want any advice... And I have friends... and good family. I have a boyfriend as well... He is in Afghanistan, but he is an engineer, everything is fine between us. I just have something to say... I need to desperately talk to somebody. I was raped yesterday.
Anisya looked at her pale cup of tea. The cold tea tasted bitter as it went down to her stomach. This was her 'button'. She swallowed hard. How are you feeling?
Snow flakes floated down to the streets as the last ounces of nightfall left Manchester. Anisya locked the door behind her, and went up the dark stairs to her bedroom.
Her husband turned over in bed. You're here...
She took off her heels and put her lips to her husband, Petrov's ears. Would you mind terribly if a stinky old woman, fell into bed with you, without having had a shower or even taking her stockings off.
I don't mind, he said in his sleep. But I don't think your royal highness, Petrova, will like it.
Petrova had another night terror? Anisya said, feeling Petrova's forehead.
Petrov grumbled in his sleep. He semi-opened his left eye and saw Anisya sat at the foot of the bed; she was slowly taking her coat off.
Urgh... he said rubbing his eyes. He got out of bed and picked his wife up in his arms.
What're you doing Petrov? I don't need to talk... you've worked all day and looked after Petrova all night... You've got work in the morning... I'm telling you it's fine...
All I know is that you're making me tea... And you are going to have a shower.. he said as he carried her down to the kitchen. Even if I have to jump in there and make you!
Anisya sniggered. Oh, is that how it is? What a raw deal it must be for you?
And I don't want to hear about suicides... anything else is fine... Suicides push the buttons for me..
Anisya kissed him on the cheek and smiled brightly almost immediately perked up. She looked at his eyes, messy hair and the broad shoulders beneath it. My mother always said it's the little things... it's the little things, she always said!
The End.
Commentary
Edit: I had planned to point to the original call centre article, but seems like there is no online version... anyways I guess there's another way of doing a commentary...
Talking in a Creating Writing Thread
As Emmanuelle Zech and Bernard Rime, from the University of Louvain, found out from a study they conducted, simply talking about negative experiences, to untrained individuals made the participants feel as if the chat was helpful. In the day to day reality however it appeared to make no significant difference in how they coped. They might have just have been talking about their day to day lives.
Several studies on the other hand, have shown, that writing a day to day diary appears to work better, and this works on other similar forms of writing. So why does writing help when talking about it doesn't appear to? Psychologically, writing and speaking are different things. Whereas talking is unstructured, disorganised, it is thought that writing encourages the creation of a storyline and structure that helps people make sense of what has happened and work towards a solution. Talking in essence, can add a sense of confusion, whereas writing provides a more systematic, and solution-based, approach.
Gratitude attitude
At the end, Anisya, a *trained* volunteer, is not just grateful for the conversation; she could have got that much from her friend earlier on. Her misery comes from a constant focus on the misery in the world. But you can't really push negative thoughts away, especially when you try not to think of something. Try not to think of a white horse now. Are you thinking of a white horse? You have to somehow or another think through these negative thoughts. It is her husband's simple act of kindness, the act of giving up his sleep for her, that triggers an smile, it reminds her of the things that she is grateful for and that are good in her life. She describes it as the little things.
Hopefully, in doing so, I looked at some of the positive and negative sides of talking.
I didn't also mention that this was based on
The Samaritans, and the great work that they do.
Samaritans provides confidential non-judgemental emotional support, 24 hours a day for people who are experiencing feelings of distress or despair, including those which could lead to suicide.
They are trained to listen. The very fact that it wouldn't be entirely fair (without actually working there) to ascertain wholly the day to day life of a volunteer, is why I didn't mention them, not even once. It's a generic 'listener' helpline in the story.
Independent from the story somewhat, a source for some of the psychological stuff, especially the summary above, is a book I think is reccomended reading. 59 seconds, by Professor Richard Wiseman. It goes against the grain of self help books, by basing it fundamentally on verifyable studies, and a lot of them. As well as looking at the harm that could arise with some the myths being perpetrated by the self help industry.
The Samaritans call centre stuff, is a whole list of other things, I'm too lazy to list here.
*in the case of any possible misconception, let me clearly, say that the commentary is reffering to 'untrained' individuals', like friends or work colleagues. Volunteers who recieve calls are trained individuals. You have to train for at least a year for the Samaritans. They do retain however, that they are not an 'advice' line, they are just there at your hour of need. And they will happily pass you on to the proper channels if you so wish it. Sometimes, even if it is temporary, it lowers the burden one might have.