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Gowans · Apr 5, 2008

Mr Driller Online on XBLA is broken, the online doesn't work.

If this was a retail game I would have taken it back for a full refund so instead I called Live Support to do this.

Got through to a guy, it took a while to explain that the game was a XBLA game and that its online which couldn't be checked in the demo was broken for everyone.

Anyway from here I was expecting it to be a pain (no refunds for XBLA, Shitty Xbox support etc.) and to bitch about it on GAF

but it was actually sorted in ten mins.

No questions just had to start up the 360, delete the game (which they could tell when this was done there end) and then once checked the points were refunded to my account.

Well done, might re-buy when/if they fix the game but they really should take it down as its not to a acceptable quality.

Anyone else annoyed by this or bought it and got a refund? Had any problems?

goldenpp72 · Apr 5, 2008

I can think of a lot of games id get refunds on based on their shitty performence. Good job.

Felix Lighter · Apr 5, 2008

Microsoft support is hit or miss. I dealt with them twice and it went very smoothly actually but I've heard more than enough horror stories to know that that isn't necessarily the norm.

I'm glad to hear that it was sorted out so easily.

Wizpig · Apr 5, 2008

Holy fuckshit, you serious?
I'll call them now.

Gowans · Apr 5, 2008

I definitely was gona get a refund (The "No refunds are available for this item" means nothing in UK consumer rights law anyway), but I was worried about how much hassle it would take.

Really chuffed with the lack of any, the hardest thing was just explaining the game was XBLA and the reason that part of it wasn't functional.

Once that was done, no further questions really, nice guy I spoke too.

womp · Apr 5, 2008

It must be the weekend shift. Maybe they are more laid back.

Congrats man. I think you should post a link to this thread in the official Mr. Driller thread as well.

I should do this with SWOS since its online is horrendous.

akachan ningen · Apr 5, 2008

If they try to give you the runaround, file a claim with the BBB online. Gets them everytime. I handled a lot of beefs that way, especially ebay, when they wouldn't even respoond to my emails.

Mojovonio · Apr 5, 2008

CS seems a lot easier to deal with recently.

Wizpig · Apr 5, 2008

Calling them now...

Nuclear Muffin · Apr 5, 2008

Wow congrats, you actually got a refund!

Seriously I'm shocked, I didn't think MS CS could ever do anything right!

Gowans · Apr 5, 2008

Wizpig said:
Calling them now...

cool look forward to seeing you how you do and if you experience was the same as mine.

Wizpig · Apr 5, 2008

Gowans007 said:
cool look forward to seeing you how you do and if you experience was the same as mine.

Well, i'm waiting from like 15 minutes as they "look if they can refund me".
This is not looking good...

Wizpig · Apr 5, 2008

Wow, they actually hang up the phone on me.
I'm guessing this means "No refund, dear customer".

Keyser Soze · Apr 5, 2008

Wizpig said:
Wow, they actually hang up the phone on me.
I'm guessing this means "No refund, dear customer".

:lol

Now you:

1. ring up and get this person fired
2. get a refund from someone else
3. ?????????????
4. profit!

Wizpig · Apr 5, 2008

Keyser Soze said:
:lol

Now you:

1. ring up and get this person fired
2. get a refund from someone else
3. ?????????????
4. profit!

I'm doing point "1."

Gowans · Apr 5, 2008

Wow they hung up?!?! Wow
This is more of what I was expecting in my call.

Now refund + compensation please.

To clarify I called up

Picked 360, then Problem with games option.

Explained I had just purchased Mr. Driller Online from XBLA. Played the demo which did not have online, then picked it up and tried the online and that part of the game doesn't work.

Checked online and every has the same problem, you just can't play online.

For a resolution I would like a full refund for the game I have purchases please.

this and then speaking me though deleting the game and checking all took 10-15mins.

Try again, ask for compensation due to being hung up on also.

Anyone else getting a refund?
I would love to see this thread turn into descriptions of everyone's experiences of getting this game refunded.

Wizpig · Apr 5, 2008

Gowans007 said:
To clarify I called up

Picked 360, then Problem with games option.

Explained I had just purchased Mr. Driller Online from XBLA. Played the demo which did not have online, then picked it up and tried the online and that part of the game doesn't work.

Checked online and every has the same problem, you just can't play online.

For a resolution I would like a full refund for the game I have purchases please.

this and then speaking me though deleting the game and checking all took 10-15mins.

Same, except the last part.

monoRAIL · Apr 5, 2008

They've hung up on me around 50% of the time I called. I expect it at this stage. I don't think it's deliberate, just crappy phone lines in India.

Wizpig · Apr 5, 2008

monoRAIL said:
They've hung up on me around 50% of the time I called. I expect it at this stage. I don't think it's deliberate, just crappy phone lines in India.

Yeah, maybe that.
What i know for certain is that i'll have to stick with my Mr. Crapper Online.

Gowans · Apr 5, 2008

Wizpig said:
Yeah, maybe that.
What i know for certain is that i'll have to stick with my Mr. Crapper Online.

yeah? your not gona give it another shot?

the_master · Apr 5, 2008

So the online absolutely doesn't work? for nobody?

I'm shocked they had released it and still haven't fixed it :S

Wizpig · Apr 5, 2008

Gowans007 said:
yeah? your not gona give it another shot?

Maybe tomorrow, i'm gonna kill myself if i have to go trough all of that* and then they hung up.

*I don't know about England and you, but the Italian MS asks you Gamertag, email, telephone number, 4 numbers of the Credit card and other shit.

womp · Apr 5, 2008

the_master said:
So the online absolutely doesn't work? for nobody?

I'm shocked they had released it and still haven't fixed it :S

I'm not. This has happened before and it is one reason I don't rely on XBLA titles for online play.

In my experiences Arkadian Warriors is near unplayable online as well right off the bat. Yeah you go ahead and tell me it's my network connection MS, that is why Halo 3, COD4 and Burnout Paradise play seemlessly. :::rollseyes:::

:lol

Narag · Apr 5, 2008

Is this still up for sale broken and all or was it pulled like SWOS was?

Gowans · Apr 5, 2008

Wizpig said:
Maybe tomorrow, i'm gonna kill myself if i have to go trough all of that* and then they hung up.

*I don't know about England and you, but the Italian MS asks you Gamertag, email, telephone number, 4 numbers of the Credit card and other shit.

Ok man, well good luck tomorrow.

Yeah I got those questions.

MalevolentPanda · Apr 5, 2008

Narag said:
Is this still up for sale broken and all or was it pulled like SWOS was?

SWOS was only pulled because it actually signed you out of Live completely, not because of the netcode. The online was still broken when it went back up, and presumably will never be fixed. See also: Speedball 2 and lots of others.

Gowans · Apr 5, 2008

Narag said:
Is this still up for sale broken and all or was it pulled like SWOS was?

They need to pull it, atleast with SWOS they pulled it and put up the right version.

I've had few online issues with XBLA games I've purchased early but Mr Driller Online's Online is completely broken for everyone and isn't fit for sale.

Rlan · Apr 5, 2008

Namco: 'Yeah, Mr. Driller Online is pretty broken! We're on it...'

Psychotext · Apr 5, 2008

Gowans007 said:
I definitely was gona get a refund (The "No refunds are available for this item" means nothing in UK consumer rights law anyway), but I was worried about how much hassle it would take.

Yeah, I do love it when I see "There are no refunds available on these items" and "this does not affect your statutory rights".

Well my statutory rights say I can get a refund in certain circumstances... so bend over. :lol

Wizpig · Apr 5, 2008

Rlan said:
Namco: 'Yeah, Mr. Driller Online is pretty broken! We're on it...'

"Some people even got a refund" :lol GAF strikes again.

rostocker · Apr 5, 2008

Wizpig said:
"Some people even got a refund" :lol GAF strikes again.

lol? You know, that Xblah is Rlan's website, right?

â Narayan · Apr 5, 2008

Not even the graphics in this were upgraded, right? That's one of the main reasons why I didn't buy it.

womp · Apr 5, 2008

U K Narayan said:
Not even the graphics in this were upgraded, right? That's one of the main reasons why I didn't buy it.

No, actually...They were DEgraded. That was the reason I wasn't snagging this even before the online issues surfaced.

Outside the title screen and its awesome music, this is a terrible release in its current form.

Wizpig · Apr 5, 2008

rostocker said:
lol? You know, that Xblah is Rlan's website, right?

No, i didn't know.

GhaleonEB · Apr 5, 2008

XBLA quality control continues to mystify.

65536 · Apr 5, 2008

Kafel · Apr 5, 2008

Namco really needs to update this game.

LakeEarth · Apr 5, 2008

GhaleonEB said:
XBLA quality control continues to mystify.

I know. Some company complain of months of delays while the XBLA QA team checks their game, and yet when the game comes out its obviously broken. Makes no sense.

IzumiK · Apr 5, 2008

GhaleonEB said:
XBLA quality control continues to mystify.

At this rate, XBLA will get Big Rigs Online in no time.:lol

xblarcade · Apr 5, 2008

LakeEarth said:
I know. Some company complain of months of delays while the XBLA QA team checks their game, and yet when the game comes out its obviously broken. Makes no sense.

how bad must have some of these games been before the QA ?

StorablePrawn · Apr 5, 2008

Felix Lighter said:
Microsoft support is hit or miss. I dealt with them twice and it went very smoothly actually but I've heard more than enough horror stories to know that that isn't necessarily the norm.

I'm glad to hear that it was sorted out so easily.

Every time I've dealt with them, it's been painless. But then, the stories you hear on the internets...

we are the lucky ones.

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