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best buy no longer offers replacement plan on 360?

DenogginizerOS said:
After the manufacturer's warranty expires, you used to have to mail your system in and they would mail you a voucher (aka Best Buy gift card) with the full amount of the purchase price of the item you bought when you bought it. Now, they are ignoring the manufacturer's warranty aspect and going straight to the voucher playbook.
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but BB has two different types of warrenty plans. When my Ipod Shuffle broke i had to send it in to be "evaluated" or some shit, and when they found that it was really broken/not fixable, they sent me a gift card so i could buy a new one. I remember bringing this up when the guy was selling me on the plan and he, again, brought up how much easier this is "all you do is bring it in and they exchange it for a new one". IIRC the paperwork that comes with the PRP was different from the Shuffle one too. I'll have to dig them up to make sure. BB is full of shit on this one.
 
Ninja Scooter said:
but BB has two different types of warrenty plans. When my Ipod Shuffle broke i had to send it in to be "evaluated" or some shit, and when they found that it was really broken/not fixable, they sent me a gift card so i could buy a new one. I remember bringing this up when the guy was selling me on the plan and he, again, brought up how much easier this is "all you do is bring it in and they exchange it for a new one". IIRC the paperwork that comes with the PRP was different from the Shuffle one too. I'll have to dig them up to make sure. BB is full of shit on this one.
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i agree
 
DenogginizerOS said:
i agree
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Yeah, even Gamestop wont sink this low. Circuit City is much better to buy from as well IMO, and Amazon has the best customer service on the planet but that would require shipping.
 
Wow. This is pure horseshit.

Looks like if I do get a X360 later on, I'm getting that mother****er from Wal-Mart and getting their PRP.
 
Sirusjr said:
The most insane thing is the 360s dont die anymore than Ipods and they still offer the plan on Ipods. The employees even tell you straight up that you shouldn't buy an Ipod because they get 5-6 people in everyday to return them cuz they broke.
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Uhhh... what?
 
Ipods die all the time and BB employees are constantly complaining about how many they get in. My point is that I doubt 360s die more often than ipods (which are pretty much guaranteed to break) so its amazing they still offer Ipod plans.
 
Sirusjr said:
Ipods die all the time and BB employees are constantly complaining about how many they get in. My point is that I doubt 360s die more often than ipods (which are pretty much guaranteed to break) so its amazing they still offer Ipod plans.
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Percentage-wise, I'd bet X360's die more than IPODS.
 
I got mine from bust buy and I got the 2 year replacement plan ok. I guess I am lucky my core 360 is working fine.
I have had it for 9 months and had no problems. I guess it is true that the core system is the must reliable.
 
Sirusjr said:
Ipods die all the time and BB employees are constantly complaining about how many they get in. My point is that I doubt 360s die more often than ipods (which are pretty much guaranteed to break) so its amazing they still offer Ipod plans.
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afaik, ipods sell a ton more than 360's -- with something that sells more, you get more complaints. when it comes to dropping a service plan, it's all about profit -- which takes into account more than just the total number of returns.
 
dfyb said:
afaik, ipods sell a ton more than 360's -- with something that sells more, you get more complaints. when it comes to dropping a service plan, it's all about profit -- which takes into account more than just the total number of returns.
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Yep, plus the cost to replace a $250+ iPod is a fraction of what the consumer pays for one. No joke: It costs about $67 to make an iPod. To compare the X360 cost of repairs to iPod cost of repairs is ridiculous. It's actually cheaper to replace the iPod with a brand new one than to repair it.
 
reilo said:
Yep, plus the cost to replace a $250+ iPod is a fraction of what the consumer pays for one. No joke: It costs about $67 to make an iPod. To compare the X360 cost of repairs to iPod cost of repairs is ridiculous. It's actually cheaper to replace the iPod with a brand new one than to repair it.
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Ah interesting info. I didn't think about the fact that 360s still cost as much if not more to manufacture than they sell them for whereas ipods are sold for a lot of profit. And yeah they do sell a lot more ipods because pretty much every HS student decides they need one.
 
If your purchase is AMEX based. Call them and they will refund both the X360 and credit Best Buys bootleg warranty pending an inquiry into not honoring the terms of the contract under which you purchased.
 
DenogginizerOS said:
THey are refusing people who come in and have the PRP and want a new system. They are now making you call the 1800 number and send it in for a voucher.
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Uh, not as it was explained to me in April when I used my PRP to replace my 360. When I called my local store, I was told by a rep at the customer service desk that it was totally my choice, I could either bring the unit in for an exchange or call the 1-800 number and start the whole voucher BS.

Less than an hour later, I walked out of that store with a new 360, no hassle, no questions asked, and all of my game saves intact.

So, I guess YMMV, if Denogginizer's account is accurate. I wonder, Denog, did this happen to you, or is this a "friend of a friend" anecdotal situation? Just curious.
 
Phoenix said:
If your purchase is AMEX based. Call them and they will refund both the X360 and credit Best Buys bootleg warranty pending an inquiry into not honoring the terms of the contract under which you purchased.
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Good point, I believe I bought the 360 with my AmEx.

anachronous_one said:
Uh, not as it was explained to me in April when I used my PRP to replace my 360. When I called my local store, I was told by a rep at the customer service desk that it was totally my choice, I could either bring the unit in for an exchange or call the 1-800 number and start the whole voucher BS.

Less than an hour later, I walked out of that store with a new 360, no hassle, no questions asked, and all of my game saves intact.

So, I guess YMMV, if Denogginizer's account is accurate. I wonder, Denog, did this happen to you, or is this a "friend of a friend" anecdotal situation? Just curious.
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The whole point is that this is a new policy.

Meanwhile, I took my 360 to a BB (around April), and they refused to let me keep my hard drive. I called customer service to complain, and they said that I'm not allowed to keep my hard drive. Then I took the 360 to a different BB and they let me keep my hard drive, they told me they were required to swap the hard drives.

BTW, the dumb bitch that wouldn't let me do it at the first BB claimed that it was because then the serial numbers wouldnt match and they couldn't have it fixed. ****ing moron.
 
I'm pretty sure that that's the way it's supposed to be (1-800 number + mail in) and that it's not a new policy. Maybe people were getting away with just exchanging it in store but i don't think that's the way it's normally supposed to be handled. I had a PSP w/ a PRP plan go tits up and that's exactly the procedure i had to go through (i also received the gift card for the amount of the PSP). I've got a BB PRP on my PS3 and it reads just like the one for my PSP. It clearly says on the brochure

To Obtain Replacement Voucher or Replacement Product: Visit www.BestBuy.com/replacementplan or call 1-888-539-6883, 24 hours a day, 7 days a week. Do not return the product to the store. Be sure you have the original sales receipt available so that your claim can be processed. A Return Authorization Number (RA#) will be issued along with complete instructions, a mailing label and prepaid postage for you to ship your defective product.

Don't think going to the BBB or whatever is going to make a bit of difference, it says it clearly on the PRP brochure that you're given whether or not you follow the directions on it is up to you. Using the PRP on my PSP was the first time i'd used a PRP at BB so i just followed the brochure. Guess i'll try an instore exchange if my PS3 ever goes tits up but i certainly won't be expecting much and won't be horribly upset if i have to send it off. Now if they refuse my claim that's a whole other story heh.
 
Holy ****ing shit. It gets worse and worse. I want to buy an Xbox 360, and I can finally afford it. But I'm not even going to think about it for a while again. I mean wow, the situation seems to actually be getting worse, which is a shameful achievement not even Sony could claim with the PS2.
 
I've had to have my iPods replaced 3 times due to hard drive failures. But in reality, the rest was all fine and harvestable for parts.

The key difference is that Apple sells iPods to make a profit.

Microsoft sells 360s to sell GAMES to make a profit.

That middle step makes more of a bottom line when it comes to replacements.
 
I was getting some dirty disc errors on my 360 with Forza, but heard others were as well. I guarantee you that when mine goes belly up that I will be getting a replacement unit one way or another....
 
loosus said:
Holy ****ing shit. It gets worse and worse. I want to buy an Xbox 360, and I can finally afford it. But I'm not even going to think about it for a while again. I mean wow, the situation seems to actually be getting worse, which is a shameful achievement not even Sony could claim with the PS2.
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You could always buy it from a reputable organization like Circuit City or Walmart who will have return policies that aren't fail.
 
el Diablo said:
I'm pretty sure that that's the way it's supposed to be (1-800 number + mail in) and that it's not a new policy. Maybe people were getting away with just exchanging it in store but i don't think that's the way it's normally supposed to be handled. I had a PSP w/ a PRP plan go tits up and that's exactly the procedure i had to go through (i also received the gift card for the amount of the PSP). I've got a BB PRP on my PS3 and it reads just like the one for my PSP. It clearly says on the brochure

To Obtain Replacement Voucher or Replacement Product: Visit www.BestBuy.com/replacementplan or call 1-888-539-6883, 24 hours a day, 7 days a week. Do not return the product to the store. Be sure you have the original sales receipt available so that your claim can be processed. A Return Authorization Number (RA#) will be issued along with complete instructions, a mailing label and prepaid postage for you to ship your defective product.

Don't think going to the BBB or whatever is going to make a bit of difference, it says it clearly on the PRP brochure that you're given whether or not you follow the directions on it is up to you. Using the PRP on my PSP was the first time i'd used a PRP at BB so i just followed the brochure. Guess i'll try an instore exchange if my PS3 ever goes tits up but i certainly won't be expecting much and won't be horribly upset if i have to send it off. Now if they refuse my claim that's a whole other story heh.
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That's the way it's been as far as I remember. I don't think it's such a big deal to ship it off if they're paying for the shipping (which they've always done, from my experience).
 
soco said:
i've heard from somewhere (someone on here, perhaps?) that you don't have to buy a PRP at costco and can just walk in and get a replacement. so if you don't own one, want one, and have a costco in the area, it's prolly a good idea. just in case :) plus you'd save a bit of money.
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Yep, if you buy from Costco you can simply bring it back (with or without the receipt) and they will credit you the amount of the purchase to either cash in or use in the store.

Keep in mind you need a membership for Costco however, which are around $50 a year.
 
godhandiscen said:
Yep it is. I just talked to a friend who has some experience in this kind of legal matters and he says that most likely the new PRP's are the ones which will have to follow this procedure.
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That would be my assumption ... unless of course the contract doesn't explicitly state that you can exchange at store.


In that case, they could get away with whatever means they want to get a new one ... as long as they are footing the bill >_<
 
QVT said:
You could always buy it from a reputable organization like Circuit City or Walmart who will have return policies that aren't fail.
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It's not return policies that's the supposed problem, it's the actual claim filing of the Product Replacment Plans being offered. To my knowledge CC and Walmart have 30 day return policies, which are exactly the same as BB. Now if CC and Walmart allow you to walk into the store and exchange out faulty items past 30 days w/o a PRP then i totally agree. As a side note, anyone who would use a PRP plan in the first 30 days is an idiot since the item would at the very least be exchangable for a new one whether you had a PRP plan or not.
 
What? I thought you could switch out your busted 360 for a new one at the store if you had the PRP. That was the only reason I bought it. I'm even pretty sure that the BB rep even told me this.
 
I work at the Best Buy in Burbank, CA and I can tell you guys that we DO still sell PRP's on the 360 and we DO take them back at the store. The ONLY reason we won't take it back is if it has been physically damaged.

3 red lights? Fine, no problem
Overheated? Fine
Scratches your disk? Fine
Just want a new one when the 65 nm chip starts to roll out? Fine, just say it keeps locking up during gameplay. WE DON'T CHECK IT.

Unless there is a bullet hole in the thing or it smells like baby vomit, we will gladly exchange it for a new one without having you mail it in.

If it's borderline/iffy as to whether it's physical damage or not, then we'll have you ship it out.

RELAX.
 
xTOOLx said:
I work at the Best Buy in Burbank, CA and I can tell you guys that we DO still sell PRP's on the 360 and we DO take them back at the store. The ONLY reason we won't take it back is if it has been physically damaged.

3 red lights? Fine, no problem
Overheated? Fine
Scratches your disk? Fine
Just want a new one when the 65 nm chip starts to roll out? Fine, just say it keeps locking up during gameplay. WE DON'T CHECK IT.

Unless there is a bullet hole in the thing or it smells like baby vomit, we will gladly exchange it for a new one without having you mail it in.

If it's borderline/iffy as to whether it's physical damage or not, then we'll have you ship it out.

RELAX.
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Hmm that's cool i'll remember that. Out of curiousity, any clue why the brochure w/ the info on it says not to return it to the store?
 
Because they don't want you to abuse the ability to keep getting a new one.

But honestly, Best Buy doesn't care as long as you get another PRP with your new 360.
 
xTOOLx said:
Because they don't want you to abuse the ability to keep getting a new one.

But honestly, Best Buy doesn't care as long as you get another PRP with your new 360.
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How much do the PRP cost and when are you required to buy a new one? I thought it was only after the manufacturer's warranty expires.
 
xTOOLx said:
I work at the Best Buy in Burbank, CA and I can tell you guys that we DO still sell PRP's on the 360 and we DO take them back at the store. The ONLY reason we won't take it back is if it has been physically damaged.

RELAX.
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Just waiting for a legit guy to shut up the ridiculous law breaking in this thread, even though I don't like Best Buy. Thanks :)
 
QVT said:
Just waiting for a legit guy to shut up the ridiculous law breaking in this thread, even though I don't like Best Buy. Thanks :)
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It's against the law to take your broken XBox 360 back to get a new one under warranty?
 
xTOOLx said:
I work at the Best Buy in Burbank, CA and I can tell you guys that we DO still sell PRP's on the 360 and we DO take them back at the store. The ONLY reason we won't take it back is if it has been physically damaged.

3 red lights? Fine, no problem
Overheated? Fine
Scratches your disk? Fine
Just want a new one when the 65 nm chip starts to roll out? Fine, just say it keeps locking up during gameplay. WE DON'T CHECK IT.

Unless there is a bullet hole in the thing or it smells like baby vomit, we will gladly exchange it for a new one without having you mail it in.

If it's borderline/iffy as to whether it's physical damage or not, then we'll have you ship it out.

RELAX.
Click to expand...

Dude. If you're totally on the level and know what you're talking about, you're my personal Jesus Christ.

If this is BS, we shall dine in hell.
 
SapientWolf said:
It's against the law to take your broken XBox 360 back to get a new one under warranty?
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No, I was saying they can't sell you something by saying "Oh just bring it in if it breaks" if thats not what actually works.

I'm talking about the people who were supporting the idea that somehow Best Buy had gotten more evil.
 
Eh I exchanged mine from Best Buy 2 weeks ago because it hooked me up with the 1,3,4 redflash a few times.. I could get it to boot after a few minutes but still couldn't put up with that shit. So i went in there and they still let me buy another replacement warranty after the exchange. I just told them "Hey its dieing on me, and they said ok grab another. However they jacked the price to 59.99 now for the replacement.. Asshats.
 
What is this "take it back as many times as you want" crap? When the girl was trying to sell me the PRP in December she said you could only trade it in for a new system one time, that's it.
 
Sirusjr said:
The most insane thing is the 360s dont die anymore than Ipods and they still offer the plan on Ipods. The employees even tell you straight up that you shouldn't buy an Ipod because they get 5-6 people in everyday to return them cuz they broke.
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No, they tell you this because there is no margin on iPods. The employees would much rather sell you a SanDisk or something that they make money on.
 
Dude. If you're totally on the level and know what you're talking about, you're my personal Jesus Christ.

If this is BS, we shall dine in hell.
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Yes, I am on the level and being honest with you guys.

You know what I found out about Sony's manufacturer's warranty? It doesn't cover the BluRay lens. What kinda crap is that?
 
no prp option for ps3 either at bestbuy.com...

added some random sony hdtv (Sony - BRAVIA 37" Rear-Projection LCD HDTV, $899) and the 4 year product service plan option came up
 
ElNino said:
Yep, if you buy from Costco you can simply bring it back (with or without the receipt) and they will credit you the amount of the purchase to either cash in or use in the store.

Keep in mind you need a membership for Costco however, which are around $50 a year.
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ORLY? No receipt?

Problem solved.

MomoPufflet said:
What is this "take it back as many times as you want" crap? When the girl was trying to sell me the PRP in December she said you could only trade it in for a new system one time, that's it.
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I've returned my 360 twice without having to buy a new plan. Your lady is wrong.
 
AdmiralViscen said:
I've returned my 360 twice without having to buy a new plan. Your lady is wrong.
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Wow. I probably would have gotten the plan if I'd known that. After reading this thread though it's probably good that I didn't.
 
AdmiralViscen said:
ORLY? No receipt?

Problem solved.



I've returned my 360 twice without having to buy a new plan. Your lady is wrong.
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That is not correct. The plan expires on replacement. However, if the unit you are replacing is still under manufacturer's warranty, the plan may not expire. It definitely doesn't expire if it is within the 30-day return policy.
 
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