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If I'm off the clock that means I can't help you ma'am. I'm not making excuses.

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AlimNassor

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But that's apparently an 'excuse" to be lazy. Lady wants me to help her do a carry out, I'm off the clock shopping and tell her I'll find someone. "no I asked you to help me. So help me now" and no matter what I say she says "ive never heard of an employee not being able to help someone when off the clock. That's a lie, and you're just being lazy. I want your name so i can tell a manager you refuse to help me!"

Some people are so entitled it's maddening. I ignore her and walk off. Fuck her, i offered to find someone to help her, she refused and then accused me of being a liar. If they caught me working off the clock i'd be fired.
 
AlimNassor said:
But that's apparently an 'excuse" to be lazy. Lady wants me to help her do a carry out, I'm off the clock shopping and tell her I'll find someone. "no I asked you to help me. So help me now" and no matter what I say she says "ive never heard of an employee not being able to help someone when off the clock. That's a lie, and you're just being lazy. I want your name so i can tell a manager you refuse to help me!"

Some people are so entitled it's maddening. I ignore her and walk off. Fuck her, i offered to find someone to help her, she refused and then accused me of being a liar. If they caught me working off the clock i'd be fired.
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This is when you poke the bear as much as you can without going over the line and watch her get enraged.
 
AlimNassor said:
But that's apparently an 'excuse" to be lazy. Lady wants me to help her do a carry out, I'm off the clock shopping and tell her I'll find someone. "no I asked you to help me. So help me now" and no matter what I say she says "ive never heard of an employee not being able to help someone when off the clock. That's a lie, and you're just being lazy. I want your name so i can tell a manager you refuse to help me!"

Some people are so entitled it's maddening. I ignore her and walk off. Fuck her, i offered to find someone to help her, she refused and then accused me of being a liar. If they caught me working off the clock i'd be fired.
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You're going to get fired anyway with an attitude like that.
 
There sure are some shitty, unreasonable people out there. I try to forget them. Makes me all the more grateful for the genuinely nice people that I deal with.
 
In my retail experience I usually just bent this rule a bit or would call someone that could help, but yeah it absolutely depended on how nice they were. If they were cool I didn't care just human helping out another human, sometimes joke I am doing this as a person not as a corporate entity.

If they were crabby I would just say I'm sorry I cannot help you and walk along, ready to fall back on the extensive working off the clock policies if I got called out on it for not helping.
 
Dont hang around your store when youre off the clock. I would be pissed too if I was a customer.

Either stay in the break room or go to a different store.
 
AlimNassor said:
But that's apparently an 'excuse" to be lazy. Lady wants me to help her do a carry out, I'm off the clock shopping and tell her I'll find someone. "no I asked you to help me. So help me now" and no matter what I say she says "ive never heard of an employee not being able to help someone when off the clock. That's a lie, and you're just being lazy. I want your name so i can tell a manager you refuse to help me!"

Some people are so entitled it's maddening. I ignore her and walk off. Fuck her, i offered to find someone to help her, she refused and then accused me of being a liar. If they caught me working off the clock i'd be fired.
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I most likely would've helped her, off the clock or not, but she didn't have to catch an attitude when you said no.


AlimNassor said:
yes. it's policy and they're very anal about it. they're anal about lunch too, if you skip a lunch next day they get an email about it from corporate, and your ass is getting written up.
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Walmart does these things? Its an HR thing to make sure you're legally following labor laws.
 
KrellRell said:
This part of the OP is what catches my attention. You'd get fired for working off the clock? Is this a liability thing?
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yes. it's policy and they're very anal about it. they're anal about lunch too, if you skip a lunch next day they get an email about it from corporate, and your ass is getting written up.
 
AlimNassor said:
But that's apparently an 'excuse" to be lazy. Lady wants me to help her do a carry out, I'm off the clock shopping and tell her I'll find someone. "no I asked you to help me. So help me now" and no matter what I say she says "ive never heard of an employee not being able to help someone when off the clock. That's a lie, and you're just being lazy. I want your name so i can tell a manager you refuse to help me!"

Some people are so entitled it's maddening. I ignore her and walk off. Fuck her, i offered to find someone to help her, she refused and then accused me of being a liar. If they caught me working off the clock i'd be fired.
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California I am guessing. Yes some states have such litigation friendly work laws that it is now a firable offense to work during a break or even 1 s beyond your normal work hours.
 
AlimNassor said:
Yup.
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lol. It is true, guys. Wal-Mart explicitly tells its employees they cannot do anything to help the customer off the clock.

I know because I worked at a Wal-Mart for 5 years

They had a huge lawsuit about having employees working off the clock a few years ago.
 
effingvic said:
Dont hang around your store when youre off the clock. I would be pissed too if I was a customer.

Either stay in the break room or go to a different store.
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What the what? He's not working, he can shop whereever he wants. "Go to another store" Are you kidding?
 
effingvic said:
Dont hang around your store when youre off the clock. I would be pissed too if I was a customer.

Either stay in the break room or go to a different store.
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Err what? I am allowed to shop there if I want. I had no badge on. We're required to have a badge on, if not that means we're off the clock.

dionysus said:
California I am guessing. Yes some states have such litigation friendly work laws that it is now a firable offense to work during a break or even 1 s beyond your normal work hours.
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Texas.
 
AlimNassor said:
But that's apparently an 'excuse" to be lazy. Lady wants me to help her do a carry out, I'm off the clock shopping and tell her I'll find someone. "no I asked you to help me. So help me now" and no matter what I say she says "ive never heard of an employee not being able to help someone when off the clock. That's a lie, and you're just being lazy. I want your name so i can tell a manager you refuse to help me!"

Some people are so entitled it's maddening. I ignore her and walk off. Fuck her, i offered to find someone to help her, she refused and then accused me of being a liar. If they caught me working off the clock i'd be fired.
Click to expand...

Kudos to you for standing up to her, there is nothing better than seeing the face of an entitled customer after getting put down.
 
KrellRell said:
This part of the OP is what catches my attention. You'd get fired for working off the clock? Is this a liability thing?
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Pretty much. Say he helped her lift something heavy into her car and his back goes out. He's screwed because he's off the clock and his employer has no legal obligation to pay for medical bills. Employers don't let employees work off the clock to avoid situations like this.

OP's mistake was hanging around long enough for the lady to continue talking. Also, most people understand if you tell them its an insurance liability/termination issue.
 
On whether or not I would have helped her or not:

Personally, a carry out is a bit much if I'm off the clock especially if I'm doing my own shit. I have helped people find stuff that they had trouble finding though.
 
CoryCubed said:
In my retail experience I usually just bent this rule a bit or would call someone that could help, but yeah it absolutely depended on how nice they were. If they were cool I didn't care just human helping out another human, sometimes joke I am doing this as a person not as a corporate entity.

If they were crabby I would just say I'm sorry I cannot help you and walk along, ready to fall back on the extensive working off the clock policies if I got called out on it for not helping.
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More or less this. Call me odd but I don't mind helping someone out a bit while shopping (within reason). If someone just wanted to know where something was located or had a quick question, it's not a big deal to me to give them some answers. If it does get lengthy or I need to get what I'm there for and go for time reasons, then yeah, or if the person was a dick (which fortunately never happened when I was off the clock), then yeah, I'd probably point them in someone else's direction too. If nothing else, you do have the "no working off the clock" rule on your side to get out of those situations.

Consider bringing a coat with you to not point an arrow on you. I remember working at a different job that had a similar style of dress to walmart, and I would get asked to help a LOT if I ever left the job to go there to grab things.
 
KrellRell said:
This part of the OP is what catches my attention. You'd get fired for working off the clock? Is this a liability thing?
Click to expand...

It's a massive HR issue if you work off the clock. Doing so means that you are doing work for the company and not being properly compensated for it. As the employee, if it does happen, then you can sue for compensation and easily win that civil case.

The lady was definitely in the wrong here and OP had the right to tell her he couldn't help because he wasn't being paid to work at the time she asked.
 
If I'm wearing the uniform and I'm still at the store, I'd have helped.
 
Sometimes it's not about what you say but the way you said it...if you said it in a very unsympathetic and dismissive tone, then that was likely to happen...if you said it in a tone that made you sound like you actually cared about her plight (regardless if you do or not) then she wouldn't be reporting you (maybe)
 
echoshifting said:
Yeah, you get to see an interesting side of humanity, working retail. This seems pretty mild to be quite honest...
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I've seen some shit. yesterday someone took a giant shit in one of the fitting rooms. The day before that someone went berserk because I refused to fix his bike. I tried telling him we do not repair/build bikes, we have people from a 3rd party come in and do them. He refused to believe me.
 
effingvic said:
Dont hang around your store when youre off the clock. I would be pissed too if I was a customer.

Either stay in the break room or go to a different store.
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Haha no. He has every bit as much right to shop there in peace as every other monkey in the building. If you can't handle that, maybe *you* should go to a different store.
 
Camp Lo said:
What if you're walking to your car after clocking out?
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Yeah I'd help, unless it was going to turn into an ordeal of more than 10 minutes time.

I'd especially feel it was right to help if I was shopping in uniform. Seriously... You can't expect a customer to know you're not really an employee at that point.
 
Were you in your walmart duds when this happened?

Because otherwise, what the fuck (at the level of entitlement of that woman).
 
OP, she just wanted the
H
.

Good thing you didn't give it to her. If you acquiesced to her request, you risk everything and she risks nothing and that doesn't seem like a fair trade by any means.
 
Malreyn said:
Sometimes it's not about what you say but the way you said it...if you said it in a very unsympathetic and dismissive tone, then that was likely to happen...if you said it in a tone that made you sound like you actually cared about her plight (regardless if you do or not) then she wouldn't be reporting you (maybe)
Click to expand...

In retail you can honestly be the nicest guy/gal on the planet and sometimes it just won't matter, especially when you have to tell someone "no." Some people are just looking for someone to lash out at.

As for being reported, this woman would have a hell of a time finding a manager who gives a single fuck that an off-duty employee wouldn't violate company policy for her, especially if the employee in question can rightly claim she was being belligerent.

AlimNassor said:
I've seen some shit. yesterday someone took a giant shit in one of the fitting rooms. The day before that someone went berserk because I refused to fix his bike. I tried telling him we do not repair/build bikes, we have people from a 3rd party come in and do them. He refused to believe me.
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It is amazing what people will do with their literal shit to punish retail employees, even in pretty nice stores. I was ready for bitchy people, this kinda shocked me though
 
Well, once in Walmart recently, I saw an employee walking, and asked him to tell me which aisle the beach towels were in, since I only saw them on endcaps and in small sizes. He proceeded to tell me: "I'm on break, bruh."

I gave him the o_o face, and told him "Damn, you can't even tell me the aisle??" and then he pointed me to the aisle and kept walking.
 
BocoDragon said:
Yeah I'd help, unless it was going to turn into an ordeal of more than 10 minutes time.

I'd especially feel it was right to help if I was shopping in uniform. Seriously... You can't expect a customer to know you're not really an employee at that point.
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True that. I worked at a big box store as a kid and I never left the break room because as soon as you're on the floor in uniform, you're on.
 
andymcc said:
not if you're actively told to never do this repeatedly.

this is normal at many retail stores, not just wal-mart.
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If they are that strict about you not working off the clock, I'm certain they are just as strict on telling you not to be on the floor in your uniform off the clock.
 
Stet said:
"The customer is always right" will probably be the downfall of civilization.
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I fully agree with this. The 'The customer is always right' is total bullshit. The person who invented that has put millions of customer focused individuals lives through hell.
 
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