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So Target shipped someone an Xbox One already? [Update: console-banned until launch]
- Thread starter CrunchinJelly
- Start date
Petrae
Member
I hope the guy takes legal action. Sue Microsoft. Sue Target, too.
He legitimately paid for the item. He received the item-- through no fault of his own. If it's not ready, then no online service should have even been active. Banning his console-- even if it's temporary-- is bush league. If it's in the wild, you deal with the situation better than a heavy-handed ban. You invite the user to contribute feedback. You can politely ask the user to not share information, but as a legitimate owner of the console, he does not have to accept such a request.
If Microsoft doesn't like it? Tough shit. Sanction Target. Fine them. Refuse to replenish their XBO supply. Punish the responsible party... not the guy who bought and paid for his console. NDAs and stuff don't apply to him, no matter what Microsoft wants to think.
This is deplorable.
He legitimately paid for the item. He received the item-- through no fault of his own. If it's not ready, then no online service should have even been active. Banning his console-- even if it's temporary-- is bush league. If it's in the wild, you deal with the situation better than a heavy-handed ban. You invite the user to contribute feedback. You can politely ask the user to not share information, but as a legitimate owner of the console, he does not have to accept such a request.
If Microsoft doesn't like it? Tough shit. Sanction Target. Fine them. Refuse to replenish their XBO supply. Punish the responsible party... not the guy who bought and paid for his console. NDAs and stuff don't apply to him, no matter what Microsoft wants to think.
This is deplorable.
Agreed. One of the reasons why I decided to leave the MS camp after being a day 1 customer on the OG Xbox. I was actually getting excited about the XB1 throughout the night and then bam.............back to reality that MS is just another corporation that doesn't handle situations like these the way they should. This was the best PR they had up to this point, by a country mile!
It's too bad they took this guy down, even if it's just until launch. I almost thought about keeping my Xbone pre-order.......nahhhhh.........not interested in giving a bunch of jerks my money.
ThoughtsOfSpeaking
Banned
Even if the person was just a grunt, they still would be in the the know enough to send a simple email explaining what has happened.
Its not a deal, nor are they making promises. Either he is going to get unbanned or not. For someone banning him to NOT know puts Microsoft in a either more negative light because it means that yes actually, this could be a permaban.
MoGamesXNA
Unconfirmed Member
.
This was my point from earlier in the thread. Better represented mind you xD
Wait... what?!
Am I understanding it right this guy got his BRAND NEW X1 console banned?!
Serious hate for MS if true, as if things werent looking good enough for them already, they decide to punish the only customers they have left by getting a damn console like 2 weeks early?
Hope Sony won't be doing this too, major disrespect for them too if they do. If its just because they're posting images/videos they dont want people to see yet (Though why the hell not, its out in 1/2 weeks, we should know pretty much all of it by now), why not just remove the videos instead of punishing the customer for buying your product.
Its insane
Am I understanding it right this guy got his BRAND NEW X1 console banned?!
Serious hate for MS if true, as if things werent looking good enough for them already, they decide to punish the only customers they have left by getting a damn console like 2 weeks early?
Hope Sony won't be doing this too, major disrespect for them too if they do. If its just because they're posting images/videos they dont want people to see yet (Though why the hell not, its out in 1/2 weeks, we should know pretty much all of it by now), why not just remove the videos instead of punishing the customer for buying your product.
Its insane
Raging Spaniard
If they are Dutch, upright and breathing they are more racist than your favorite player
So fucking shitty, impressions were good, too! Microsoft, this guy was GIVING YOU GOOD, FREE PR
Idiots.
Idiots.
he cant do shit about this
its their servers im sure they can do whatever they want with your account once you accept the tos
he can still play his games and watch movies but he cant use microsofts servers so im not sure how his defense would hold up
ms should unban this dude on release day though
K
kittens
Unconfirmed Member
Not onyl was it the best PR theyve had, it was the only good PR theyve had.
MS have always been too aggressive over how they police non-infractions on the xbox platform. Considering they committed fraud and shipped a broken console last time around, you would think they could learn a thing or two about giving the customer the benefit of the count.
Nope.
Instead they treat paying customers who get their order posted early on the same level as pirates.
shinra-bansho
Member
Pretty much. Target sent the console. And Microsoft provided the day one update themselves.
I am rather curious about the legal situation around something like this. I doubt that anything he's done even violates any particular ToS clause. If this was a European consumer there would probably be greater protections for them against stuff like this.
Does anyone know if these types of bans are specific to the console, or is his account and associated purchased content banned - e.g. can he use his 360's DD content for instance?
something fishy
Member
I hope it's lifted on the 22nd and they talk to him.
they're entitled to keep him offline but shouldn't outright ban him.
it wasn't at all. it's been getting more positive for them.
this was good though and it's a silly move.
they're entitled to keep him offline but shouldn't outright ban him.
it wasn't at all. it's been getting more positive for them.
this was good though and it's a silly move.
UberTag
Member
Console bans are typically permanent.
It's LIVE account bans that are temporary.
I highly suspect this console will never go online again.
If there was anything temporary about this ban, he'd have already been notified of such.
It won't get magically lifted on the 22nd unless the media gets involved.
It's LIVE account bans that are temporary.
I highly suspect this console will never go online again.
If there was anything temporary about this ban, he'd have already been notified of such.
It won't get magically lifted on the 22nd unless the media gets involved.
SRTtoZ
Member
Was just thinking this.
Broder Salsa
Banned
Yeah like that is going to happen, it's the same as for the people banned for having their games early. Ms is just going to hide behind their customers service, which is wildly incompetent with these kind of situations, if this guy tries to contact them in any way.
There is nothing justifiable about banning a legitimately purchased product.
I understand both sides I guess. MS wants to control information that comes out before launch becauses what's on the system now may be different/improved after the console's out -- especially if the information is coming via a person who isn't part of a gaming site and/or mag.
But as others here have said, he was giving many good impressions about the system -- even to the point in which it caused many others to get hyped.
Hopefully they'll be able to work something out. Would be nice if they let him play on his system before launch but maybe tell him what information he could tell to others before the launch. Overall though, it would be the right thing for MS to lift the ban off of the console -- at least before 11/23/13. It isn't the owner's fault that Target made a boo-boo.
But as others here have said, he was giving many good impressions about the system -- even to the point in which it caused many others to get hyped.
Hopefully they'll be able to work something out. Would be nice if they let him play on his system before launch but maybe tell him what information he could tell to others before the launch. Overall though, it would be the right thing for MS to lift the ban off of the console -- at least before 11/23/13. It isn't the owner's fault that Target made a boo-boo.
CassidyIzABeast
Member
How do you know he wasn't notified? He never posted the lift date.
something fishy
Member
oh it's not a full console brick?
well fair enough then, he knows it isn't a launched service yet.
they must unban on the 22nd though and they should come out and say it.
maquiladora
Member
Target made the mistake of shipping to him early and yet the customer who paid $500 is the one who is punished by having his console banned.
Fucked up.
Fucked up.
something fishy
Member
Petrae
Member
That's a shame that the companies don't like having their games out to play early, even though they're in stores right now. Punishing the customer for a retailer error is bullshit. Unless someone can show me a street date on the box "Do not use until ____" or a similar date somewhere in the TOS, the customer here is not subject to discipline because he happened to receive his box two weeks in advance.
I'd talk to a lawyer, were I in this situation, just to see what my options would be. I'd also be calling MSFT customer service and demanding a legitimate explanation and suitable compensation.
Sword Of Doom
Member
The straw that broke the Camel's back huh. Some of us have felt this way for a long time now.
sorry seems like its a console ban
but my point stands. they can lift console bans
K
kittens
Unconfirmed Member
Has there been any history of MS temporarily banning consoles? Ever?
CheesecakeRecipe
Stormy Grey
Probably a knee-jerk reaction to seeing a public console online this far away from release.
Still absolutely shitty, dude's got a legit console so permabanning it is bullshit. I hope they lift that ban ASAP, if not on release day.
Still absolutely shitty, dude's got a legit console so permabanning it is bullshit. I hope they lift that ban ASAP, if not on release day.
They only lift console bans or reverse inane decisions in the face of overwhelming public scrutiny. If they dont give a shit, this will be easy for them to ignore with launch week sucking the oxygen out of this guy's story.
It really hit me after their E3 conference. The direction they were going in just wasn't what I wanted to support. I've got my PS4 pre-order set for delivery, but I also pre-ordered XB1 in June as well. After this debacle there is no way I'm keeping the XB1, definitely going up on the bay tomorrow. It's too bad, this guy generally had me hyped and thinking about keeping it over the PS4. I'm amazed, it seems like MS really just doesn't give a crap about who made them successful in the first place, hardcore gamers.....
If they don't lift the ban by launch this guy should take them to the cleaners.
Daffy Duck
Member
Unfinished code? Lol you be the one trolling sir. It's a retail unit.
Shao Kahn Brewing a Stew
Banned
Are you kidding? I can't tell with everyone shooting sarcasm here tonight.
I dunno about "ages" but they definitely did do this a year or 2 ago with one of the Modern Warfare COD type games.
Microsoft gonna Microsoft and show that they are the true and final online gate-keepers.
Mauricio_Magus
Banned
MS keeps giving me reasons to skip their console even if Crimson Dragon looks good.
Pretty sure the story will be on IGN first thing in the morning and everywhere else too. Hell, I'm surprised that Kotaku is not on it. They are known to be the fastest on gaming stuff.
In fact they already have an article about it. So hey, it's out there. Now to decide if they want to help the kid or not.
UberTag
Member
Console bans do not HAVE lift dates.
Xbox LIVE Policies on Console Suspensions
I'm simply parroting established policy.
This isn't the first time a console has been banned due to a gamer actively sharing embargoed product information with others online after a street date breach.
People with early copies of Grand Theft Auto V that were purchased legally experienced the same outcome.
Microsoft considers it a TOS violation.
I should know these things. I worked in Xbox customer support for five years.
Involving the media and/or writing to corporate are his best bets at getting his console ban overturned and/or getting his console replaced.
Top Games Online
This saves Major from having to blog this list every week. #Teamlazy
MS Business Intelligence shining through
I'm not surprised given they've done similar things in the past, and as I've said before, these types of actions should give people pause when considering an all-digital future in the MS online space. If it's a temporary ban then it's at least reasonable, but as others have mentioned, I don't think MS has ever unbanned a console and I imagine they're not about to start.
ItAintEasyBeinCheesy
it's 4th of July in my asshole
This thing launches 12 and a bit days right?
Im just amazed that, in light of all the negativity they've had and their desperate attempts to get goodwill back, they're willing to come down so heavy handed in the realm of DRM lockouts on their legitimate buying public 12 days before launch.