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PS4 Hardware Troubleshooting / Q&A Thread
- Thread starter Y2Kev
- Start date
ElRenoRaven
Member
Not going to even bother listening to filth like that. Yes yes almost everyone who have broken PS4's are coporate slaves spreading lies. Almost reminds me of a lot of Xbox fans when the red ring of death started. They were in denial for the longest time and attacking people saying they were lying etc. Well we all know what happened with that. Not saying this is going to be anywhere near that level mind you. But this is some of the same level of crap.
Bam Bam Baklava
Member
2 other friends who got PS4 on launch night say their system is working fine.
Vestal
Gold Member
Man this thread is depressing as fuck.
I am not getting a ps4 for the time being cause I went with the Xbox one. However my heart goes out to my fellow gaffers.
Hopefully this shit gets calmer as the days go by and it is not too wide spread. Hope those with bad consoles can get new working one soon.
It will be interesting to see further down the line if there was a common link between all these hardware failures. Part of me just thinks that the firmware was simply not ready yet either.
Good luck and stay strong PS4 owners.
I am not getting a ps4 for the time being cause I went with the Xbox one. However my heart goes out to my fellow gaffers.
Hopefully this shit gets calmer as the days go by and it is not too wide spread. Hope those with bad consoles can get new working one soon.
It will be interesting to see further down the line if there was a common link between all these hardware failures. Part of me just thinks that the firmware was simply not ready yet either.
Good luck and stay strong PS4 owners.
Deus Ex Machina
Member
He mentions all this in the video.
So I was able to swap my broken PS4 for a new one at the Sony store in Houston (Thanks for the heads up on that). The store clerk had said that ALL returns were from Amazon bought systems and that none sold at their store had been returned. Someone really screwed over Amazon.
The process was painless. I was in and out in 5 minutes (the drive took an hour).
The process was painless. I was in and out in 5 minutes (the drive took an hour).
Yeah something isnt quite right.
a) Yay you have a working PS3
b) Tell us mfg date + place
c) Amazon sounds like they got the majority of a shitty run somewhere. Tell us date for more info.
Captain Tuttle
Member
Holy shit, that's not good. So this is a real issue, huh?
I feel bad for all of those with busted systems
Edit: Amazon huh? Well it's good that they'll be able to track the problem down really quickly, it's very likely that it's not a design flaw
SymbiantXenos
Member
Has there been any new DOAs since launch day?
ElRenoRaven
Member
Wow. So it's really sounding like Amazon got a bad batch. That really has to suck for them and Sony too.
Insane Metal
Gold Member
FTFY
And I guess more than 90% of all complaints I've seen are from PS4's from Amazon. That's weird.
Bam Bam Baklava
Member
FTFY
And I guess more than 90% of all complaints I've seen are from PS4's from Amazon. That's weird.
Is it possible Amazon didn't get a bad batch but something happened in their handling of the consoles that messed them up?
Vestal
Gold Member
tell me about it. But nope I am staying strong.
BlackBuzzard
Banned
Now on a Chinese site a Foxconn employee claims they have sabotaged the PS4 http://corruptedcartridge.com/ps4-sabotaged-news/
I'm still watching Die Hard and the disc hasn't ejected yet, so here's hoping
I have seen this phrase in a few posts now "so this is a real issue huh?"
What do you mean, endemic?
Afraid not as we would have at best guess tens of thousands being returned maybe even the hundreds of thousands if it was an endemic issue and that is not the case.
One bad batch could account for all these issues.
Majorly sucks for those poor souls who are unfortunate to have a bad machine.
Insane Metal
Gold Member
Yeah, honestly...
INow that I remember, Amazon is responsible for like 60% of all PS4 preorders iirc... that's why the number of faulty consoles is higher with them. Man, Sony is screwed if it is indeed a manufacturing flaw. Goddamn it.
ElRenoRaven
Member
I don't think so. They don't handle them any different then any other retailer and you're not seeing a ton from any of the other online retailers. It appears that probably 99 percent of them are Amazon bought consoles which could mean they're all from a couple batches at that one plant. That actually kind of jives with the rumor that some of them were sabotaging PS4s.
SymbiantXenos
Member
Your PS4 is ok though?
TheRealTalker
Banned
luckily for me it has been smooth sailing... (other then server overloads which made me not able to patch my PS4)
Yet like what a lot of people have already stated, it seems that I can't talk in MP sessions via the headset
The headset works with livestreaming but trying to communicate with other player in a MP match isn't possible at all
Yet like what a lot of people have already stated, it seems that I can't talk in MP sessions via the headset
The headset works with livestreaming but trying to communicate with other player in a MP match isn't possible at all
Grover Cleveland
Member
GAF -> Internet -> GAF
Sort of a whining noise winding downward? That's the Blu-ray drive spinning down. Since the disc data is cached to the HDD, it only needs to spin the disc for about a minute to authenticate, after that it spins down. Perfectly normal. If you're not sure, wait at the desktop until you hear it, then go to play whatever game's in the drive. You should hear it spin up for a minute or two, then spin down. See if that's the sound you're hearing.
It seems that a lot of the problems people are having happen pretty early on, within the first few hours, or not even able to get it going in the first place. Is that still the case? I'm on day two now, got at least 8-10 hours into Black Flag, plus at least half an hour each with four other games, plus downloading a few titles from the Store. Probably a good 15-18 hours of uptime all told. Is it safe to say I'm in the clear?
so I could use some help here, I thought everything was alright with my unit but after downloading the ps plus games, it turns out something is horribly wrong with the audio.
contrast sounds as if it were a GBA game with the voices hardly understandable. the ps4 menus have this electronic sound to them, but it seems like its not supposed to be this way. Its noticeable on resogun too, but not as much with all the chaos going on.
The sound is fine when using the output through headset option.
I'm using an old trusty hdmi cable, so is this a case of the hdmi port on the ps4 itself being messed up?
I haven't seen this issue mentioned on here before....
gonna try it on another tv with another cable just in case, but I don't have a good feeling about this
contrast sounds as if it were a GBA game with the voices hardly understandable. the ps4 menus have this electronic sound to them, but it seems like its not supposed to be this way. Its noticeable on resogun too, but not as much with all the chaos going on.
The sound is fine when using the output through headset option.
I'm using an old trusty hdmi cable, so is this a case of the hdmi port on the ps4 itself being messed up?
I haven't seen this issue mentioned on here before....
gonna try it on another tv with another cable just in case, but I don't have a good feeling about this
PartlyCloudlike
Member
My Amazon PS4 is also working fine. No apparent issues I can see so far. It's quiet except when loading from BluRay, but even then it's not liftoff loud.
Wait what? You need a creditcard to make a PSN account? I guess it's 'normal' in the US, but we in europe almost never use credit cards. Everyone I know up untill the age of 30 never had a credit card..
This will be a massive backlash in the EU... and sony deserves it if they don't change this. It's rediculous.
Hmm well I'm glad Amazon has stopped selling them until things are sorted out. Hopefully we'll hear more about the cause soon.
Yeah, honestly...
INow that I remember, Amazon is responsible for like 60% of all PS4 preorders iirc... that's why the number of faulty consoles is higher with them. Man, Sony is screwed if it is indeed a manufacturing flaw. Goddamn it.
They're not screwed if they take care of it responsibly and quickly and future devices are not affected. This is why I'm trying to determine from the people who got replacements when and where they were made.
Yep! Working like a champ.
Thanks , was wondering what was wrong.
I'm not sure this is true...
Killroyskbg
Member
Ehhhh WHAT? Im from Sweden and everyone I know got at least one credit card. How do you pay for stuff??? Cash?
Its not?
EDIT
You are right. It just says this
"Sign up to be notified when this item becomes available."
EDIT 2
You seen this Y2Kev?
http://www.neogaf.com/forum/showpost.php?p=90093395&postcount=185
two-bit bot
Neo Member
Mine seems like it does it occasionally, but it's been working flawlessly. No issues, at all.
kamakazi_30
Banned
I'd love to do this and camp out for one, but I paid for it in amazon credit. I think I'll just take my chances
What the hell are you talking about? I'm finnish and I've had a credit card since I was 22 and almost everyone under 30 has a credit card. It's not normal to NOT have a credit card if you're 30.
I have no credit card, I buy psn vouchers and PS+ top ups at retail ............ take it This is not an issue if you already have a PSN account.
I just don't know, argh
I dunno if I trust Amazon CS as the source here.
cjtiger300
Member
Mine works fine and it was manufactured at Hongfujin Yantai, Sep 2013 and bought from Amazon. This tread is freaking me out though. I was hoping that mine was not from that plant and that month.
I'll keep my fingers crossed for ya - hope the work with Sony support clears it up and there's never another issue, smooth sailing...
My opinion on my unit (just my opinion, mind) is that's its something in the optical drive in my unit - everything else was fine, download games play great, no other issues (well, discounting PSN turbulence, which will go away or get resolved). I chose to return mine; I don't really want it 'fixed' and live with it for years, I really want (expect) a unit that works right OOTB. If that means I have to shop around or wait a bit to get mine - disappointing, but I'm willing to do that.
AzureSkies
Member
For PS3 to PS4 games, do I always need my PS3 disc in or just once?
Just curious, as I might get the $10 upgrade for my step brother's copy of COD:Ghosts.
Just curious, as I might get the $10 upgrade for my step brother's copy of COD:Ghosts.
BladeSinner
Neo Member
Yeah thats why I said it wasn't really proof of anything. Could just be a misinformed service rep. When speaking to them, I did get the distinct impression that they are aware that there are defects though (as they should)