I'm not sure what these are there for at all, but yeah that's the first conflicting number.
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Joycon connection issue may be hardware related
- Thread starter Its Quite Toasty
- Start date
I'm not sure what these are there for at all, but yeah that's the first conflicting number.
//DEVIL//
Member
I am not sure how people are testing this . I dont put my controller behind my back and test this is stupid. I hold them like i am holding my ps4 controller and its fine. I play around 2 to 3 meters away from my screen. No issues
I'm testing it by trying to play a bloody game.
//DEVIL//
Member
Well yeah then you probably have a bad unit. Sorry mate
If your switch is fine, then try ans replace the controllers only. You dont want to get stuck in a loop between bad consoles and bad controllers
This seems too common and with identical problems affecting the left joycon to just be a bad unit. We also know the left joycon has a different antenna design which is probably at the root of the problem.
Replacements haven't worked for people, and someone has tried 4 left joycons on their machine all exhibiting the same problem. That seems statistically very unlikely for just some faulty ones floating around.
If yours are working great, but there's a problem here and Nintendo aren't helping by refusing to acknowledge it.
I talked to GameStop and they let me switch out my left joycon for a new one and test it in-store. Here are my results:
- Original left joycon was gray A511. Many issues, Link running off cliffs and such.
- Test was going to Settings -> Controllers and Sensors -> Calibrate Control Sticks. Standing 8 feet away and cupping the left joycon behind my back, then spinning the analog stick in circles and watching for jerky or no movement on-screen.
- Original left joycon A511 had severe jerky/no movement using above test.
- First GameStop replacement: gray A521. Tested using above method, same results as my A511.
- Second GameStop replacement: another gray A521. This one tested much better. Still some jerkiness but significantly less. I kept this one.
Testing the new left joycon at home, the results are better. Haven't gotten any missed movements yet. From my results it seems the serial number doesn't matter since two new, out of the box A521's performed very differently in the same conditions.
- Original left joycon was gray A511. Many issues, Link running off cliffs and such.
- Test was going to Settings -> Controllers and Sensors -> Calibrate Control Sticks. Standing 8 feet away and cupping the left joycon behind my back, then spinning the analog stick in circles and watching for jerky or no movement on-screen.
- Original left joycon A511 had severe jerky/no movement using above test.
- First GameStop replacement: gray A521. Tested using above method, same results as my A511.
- Second GameStop replacement: another gray A521. This one tested much better. Still some jerkiness but significantly less. I kept this one.
Testing the new left joycon at home, the results are better. Haven't gotten any missed movements yet. From my results it seems the serial number doesn't matter since two new, out of the box A521's performed very differently in the same conditions.
Justin Bailey
------ ------
Just set up a repair with Nintendo. The agent was very nice and quick about it. He walked through just a few basic troubleshooting steps like system update, no obstructions, etc and declared it ready for repair. I think they must be getting quite a few calls about this 
opticalmace
Member
Have Nintendo acknowledged the issue or responded to it in some way?
"Everything else is to blame apart from our joycons, try moving your aquarium"
Justin Bailey
------ ------
I just called and got a repair set up on mine. I don't know if you're ever going to see a press release about it, but they are responding to individual requests.
Guys, the number is probably just a factory batch number for the Joycon shell only. I really doubt it has anything to do with the manufacture and quality of the electronic parts, working or nonworking controller, etc.
Has anyone opened up a problem Joycon and compared it to the inside of a good one? Maybe that's where we will see a difference in a crucial part or in the way it was put together.
Has anyone opened up a problem Joycon and compared it to the inside of a good one? Maybe that's where we will see a difference in a crucial part or in the way it was put together.
Yeah, some site needs to get their hands on a 'good' one and a 'bad' one and start comparing to begin to rule things out and work out what is going on here.
catpurrcat
Member
Just set up a repair with Nintendo. The agent was very nice and quick about it. He walked through just a few basic troubleshooting steps like system update, no obstructions, etc and declared it ready for repair. I think they must be getting quite a few calls about this
This is great to hear.
Booker.DeWitt
Member
Just tested my 2 joycon , a411 and a441. Put on handheld mode, tested each one and I was as far as several feet away, behind my back and zero issues . Neon set
I have a411 as well (but gray). I had to cover it up, walk out of the room, into the hall. Not until I was in the room across the hall it started acting up. Without covering it up, it works fine. So I suppose I lucked out, I can deal with this.
I didn't check the number on my right joycon, but no issues with that one. It performed better though.
Booker.DeWitt
Member
you need to go to another room to start having problems and you think you "can deal with it"?? some people in this thread will kick you LOL (this is normal with any controller)
ps: I am joking
Sarcasm isn't really appreciated in a thread where people can't play the damn console they just bought properly.
Nintendo doesn't need you to make light of it, they are doing just fine themselves.
Booker.DeWitt
Member
I guess you did not get my joke. He is complaining that his joycon starts to give problems when he goes to another room. this is EXPECTED with any controller, so he has NO problems. Who plays a console in a different room than the one with the console set up?
Relax
As a workaround, would it be beneficial to buy a longer HDMI cable so you can move the dock closer to you while playing in console mode? I'm thinking I invest in an 18 foot cable, put the dock on a table or shelf a few feet from me, and the joycons should be fine right? It seems distance + obstruction is causing the issues, so eliminating one of those while being mindful of the other may help.
I'm as pissed off as everyone else though. Instead of looking at my Switch with joy, I look at it with contempt, and curse Nintendo, since I know I cannot sit down and enjoy playing Zelda the way I should be able to.
I'm as pissed off as everyone else though. Instead of looking at my Switch with joy, I look at it with contempt, and curse Nintendo, since I know I cannot sit down and enjoy playing Zelda the way I should be able to.
Living the Dream
Member
Dude. Call them now or return this. Completely unacceptable to accept shoddy hardware
Might be worth a try if you don't mind spending the money, but with people reporting problems at just 3 feet away I wouldn't say there is any guarantee.
Everything with this issue so far seems to be potluck, which stands to reason with wireless where problems are intermittent and subject to so many variables.
The left joycon just isn't built for the job.
I am unsure about what should I do about this.
Should I call Amazon for an exchange although I know I will probably get another faulty set of joycons since it seems so widespread?
Should I call Nintendo and ask for a repair when the console is not even a week old?
I'm so confused.
Should I call Amazon for an exchange although I know I will probably get another faulty set of joycons since it seems so widespread?
Should I call Nintendo and ask for a repair when the console is not even a week old?
I'm so confused.
Yeah, with no acknowledgement of the issue it's a mess.
I'd have no confidence in getting working joycons back even from Nintendo at the moment.
I called them up, the first woman I spoke to wanted me to send in the whole console. I laughed and told her no. She then agreed to having the joycon shipped in for repair, to be returned in 2-3 weeks. I agreed told them to set it up. After everything was completed, I asked to speak to a manager. He was super helpful and I have a joycon arriving Friday with 2 day shipping.
Call in and get it returned, be polite and don't take no/ship in the console/ship in the joycon as an answer. Worked out for me, we'll see if I get another dud on Friday.
FearMyWrench
Member
Is this with Amazon or Nintendo?
Nintendo
FearMyWrench
Member
Thanks. Reading your post again more carefully... you got them to straight up send you a new joy-con without sending in for a repair? How'd you pull that off? Did the manager off it right away or did you ask for that? Sorry for all the questions!
TanookiTom
Member
I am not sure what to do about the situation. I am waiting how it is going to develop but it seems like Nintendo is not going to address the issue on a large scale basis.
I am having massive issues with the left Joy Con if I place the dock behind my (very thin) TN on the far left corner.
In this scenario I am sitting about 2,5 meters away from the console and the game becomes all but unplayable with constant control issues.
Is this something that is to be expected when a system like that is placed behind the TV? It seems a bit ridiculous when you consider that it's just 2-3 meters of distance at most.
I am having massive issues with the left Joy Con if I place the dock behind my (very thin) TN on the far left corner.
In this scenario I am sitting about 2,5 meters away from the console and the game becomes all but unplayable with constant control issues.
Is this something that is to be expected when a system like that is placed behind the TV? It seems a bit ridiculous when you consider that it's just 2-3 meters of distance at most.
Feel the Swift
Member
Wow awesome. So you just said you would send in your dud if it works?
I have 30 days to return it for exchange at EB. Problem is, I know for 98% certain that the exchanged one would suffer the same problem, and I can't get a full refund because there were trade in promotions. I wonder if they would let me return it for exchange, but delay my exchange for 6 months until Nintendo sorts their shit out.
Oh really? I didn't realize people were having problems within feet of the device. I'm like 12 feet away, and it works decently if I sit without obstructing the signal, but I should be able to sit however I want... it's like we went back in time to mandatory wired controllers forcing you to adapt.
http://www.bbc.co.uk/news/technology-39218385
The issue has made the news in the UK, so looks like its a fairly widespread problem.
The issue has made the news in the UK, so looks like its a fairly widespread problem.
Left Joycon is a G43A. I can stand at least 10 meters away from the system without issues and holding the controller behind my back. I would try from farther away but I'd have to go outside. Lucky batch?
When I do my best to envelop it with my hand I can see it acting up. I guess if that would be the normal way I held the controller I'd have a problem.
When I do my best to envelop it with my hand I can see it acting up. I guess if that would be the normal way I held the controller I'd have a problem.
BBC sourcing news from polygon that they probably got from either Reddit or gaf..
Out of interest has anyone reported they have a faulty joycon along with their model number with a U.K. Console ?
Plasma? The glass pane blocks wireless. It is known and unavoidable.
spookyfish
Member
I had ordered two Switch units: one from Best Buy, one from Amazon, to hedge my bets. Best Buy's got there first, so I've opened that one and am playing on it. My left Joycon when detached does lose sync quite a bit, and not even from that far of a distance.
I still haven't returned my Amazon unit yet. I opened it (no seal, and all) and got the left Joycon out. Synced it, and -- what do you know. I can go to the back of the room -- about 15 feet -- with NO apparent wireless issues at all. I'm hoping to play for an extended time this weekend and check it out.
So, yeah. I guess I'm gonna boot the Amazon Switch and see if its WLAN is better. Which would suck, as I have more than 7 hours of Zelda on the first Switch ...
I still haven't returned my Amazon unit yet. I opened it (no seal, and all) and got the left Joycon out. Synced it, and -- what do you know. I can go to the back of the room -- about 15 feet -- with NO apparent wireless issues at all. I'm hoping to play for an extended time this weekend and check it out.
So, yeah. I guess I'm gonna boot the Amazon Switch and see if its WLAN is better. Which would suck, as I have more than 7 hours of Zelda on the first Switch ...
Not sure why that matters, ultimately it will more likely ensure Nintendo does something about the problem if its in the media. This is good
Update: Tried a bit more testing at my house.
Had the Switch in kickstand mode on my bed and tested up to 10 feet away. No issues. Moving behind my closet sliding doors, no issues. But when I put both my hands around the left Joy-Con, I started getting drops while doing the stick test. When I tried this with the right Joy-Con, it did not produce the same problem.
Had the Switch in kickstand mode on my bed and tested up to 10 feet away. No issues. Moving behind my closet sliding doors, no issues. But when I put both my hands around the left Joy-Con, I started getting drops while doing the stick test. When I tried this with the right Joy-Con, it did not produce the same problem.
Living the Dream
Member
So you're going to void your warranty to try and fix an issue that Nintendo should pay to have fixed?
I can't believe I'm reading this. Return this crap man. Why are you putting up with this?
A few reasons. I totally 100% agree with you though.
- I'm impatient.
- I have zero faith they will actually fix the problem if I sent it in.
- Fixing things is fun.
- I have a set ordered from Amazon that I was going to test with. In all scenarios I will be returning a set of Joy-Cons to Amazon.
wild wild rice
Member
I imagine this issue could cause major issues with ARMS if it isn't resolved before it comes out.
You're basically wrapping your fist around the thing. I'm going to test this scenario later to see if it messes with the signal.
You're basically wrapping your fist around the thing. I'm going to test this scenario later to see if it messes with the signal.
Its okay. Playing ARMS with motion controls at the demo event was frustrating enough WITHOUT joycon issues. Traditional controls is the way to go.
Specifically, jumping and then dashing forward in the air, was a nightmare, yet very important to gameplay.
wild wild rice
Member
Interesting. That's basically the opposite impression I got from reading the positive impressions from the preview events. In fact, this is one game I imagined would be way more fun to use the motion controls for.
It might be "fun", but at its core its basically a fighting game. Having unreliable input for a one on one fighter is an exercise in frustration.
I was using the slow mummy guy. In order to get "in" on my opponent I needed to wait until they attack, jump and dash to get in their face. I kept trying the whole match. You dash by tilting the joycons in the direction you want to dash. Around 50% of the time I tried to dash forward I would punch instead. And I was not being an idiot, I was using small motions and trying very hard to work it as intended.
Diablohead
Member
Even though I said my joycon worked well behind my back several feet away i've noticed twice in the last 10 minutes a connection drop, and the switch is on the same desk I had my legs resting on while in my chair.
I will blame my legs being in the way since I hold the pad in my lap but come on that's terrible, guess I won't rest my legs then.
I will blame my legs being in the way since I hold the pad in my lap but come on that's terrible, guess I won't rest my legs then.