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[LQX]

I recently bought something, somewhat by accident as I forgot I already made a similar purchase from the same place. So it was not outright "oh man, I now regret my purchase and I want my money back", I sincerely had a had lapse in judgment and I bought a similar item and its partly due to the fact I buy so much from them.

Either-way, shortly after making the purchase I realized my error and I requested the order be canceled. They hit me back with it is against our policy to cancel an order. They most likley have not shipped and will not ship for number of days as they are small business. Moreover they have not replied back to my emails.

So yeah, am in the right seek PayPal dispute or am I going about this wrong? I requested cancellation, emailed them and nothing.

 

[Marty Chinn]

Sounds like a dick move to me.

 

[slit]

No it's not a dick move as long as you return the item if it does reach you.

 

[BreezyLimbo]

If they want to be a pain about it, do the payment cancellation/charge back. Customer Service is king in the retail world, and quite frankly, if they have a no return policy, then its on them for losing the sale.

Doubly if they havent even shipped it and dont want to cancel the order.

 

[AuthenticM]

If they have not yet shipped the item and refused your refund request, you were in the right.

They should have reimbursed you. They were the dicks; not you.

 

[Jack The Nipper]

It's a thin line, it is their rule etc but its a bad one that they won't hear you out with your money and would rather take your money than just giving it back over a mistake.

I say do it myself.

 

[iMax]

It's not the seller's fault, so a chargeback/dispute would be wholly inappropriate.

 

[Earthbound64]

Yes, that is a dick move.

 

[BackLogJoe]

If you buy from them often they should accommodate you. I dont see why they cant just cancel the order as they havent done anything with it.

 

[The Faceless Master]

it's a dick move.

them cutting off communication is pretty shady though.

 

[TheGamingBox]

"oh man, I now regret my purchase and I want my money back" that is 100% what you are claiming in the op

 

[Schweinehund]

In this case I think you're in the right, so long as the item hasn't shipped they should be able to cancel your order...

 

[big_z]

If it says sales are final or no returns then yes it's a dick move, even if you deny delivery.

If it hasn't been processed or shipped then there's no reason why they shouldn't be able to cancel the order.

 

[cameron]

Totally a dick move.

The error is all on you. The seller could be more courteous and cancel the sale, but they have no obligation to do so.

 

[LiK]

If they stated cancellations aren't allowed then yes, dick move.

 

[MomoPufflet]

Yes it's dick, don't do that. The purpose of a chargeback is not to correct your own mistake or circumvent a stated policy.

 

[Shadow Puppetry]

"oh man, I now regret my purchase and I want my money back" that is 100% what you are claiming in the op

Oh man

 

[Khaos Kontrol]

Hmm. I think it's bullshit if they won't cancel an unshipped order. Perhaps it's not a dick move if these are the circumstances.

 

[Alucrid]

what's the return policy? if it's fine i don't see what the big deal is with waiting to get it and returning it.

 

[ClosingADoor]

Can you return it afterwards? Because just do that if it was your mistake in the first place.

 

[WickedLaharl]

I recently bought something, somewhat by accident as I forgot I already made a similar purchase from the same place. So it was

 

[LQX]

Also, I have to add this was an order for more than one item. And my request for a cancellation was not for the entire order but only the item I had already ordered a different version of.

what's the return policy? if it's fine i don't see what the big deal is with waiting to get it and returning it.

I after contacting them they linked me to their policy that does say no cancellations.

 

[riotous]

What's the nature of the product? Is it like a custom made sweater with your name and a picture of your dog on it, or a fidget spinner or something?

Thing is with PayPal hey pay sellers fees; so possible they'd lose money refunding you.

 

[Earthbound64]

Also, I have to add this was an order for more than one item. And my request for a cancellation was not for the entire order but only the item I had already ordered a different version of.

And you're still expecting to receive the other items in the order?

Huge dick move.

 

[maxiell]

Why is this in Off-Topic? You're talking about Limited Run Games, right?

Can't you just return and pay the 15% restocking fee? Or is this whole thread because you don't want to pay that fee?

 

[TheGamingBox]

if your gonna do a chargeback because of 1 item of a multiple item order, than yes doing a charge back is 100% dick move

 

[cameron]

Also, I have to add this was an order for more than one item. And my request for a cancellation was not for the entire order but only the item I had already ordered a different version of.


I after contacting them they linked me to their policy that does say no cancellations.

Are you going to do a PayPal charge back on the entire order?

 

[goldenpp72]

I recently bought something, somewhat by accident as I forgot I already made a similar purchase from the same place. So it was not outright "oh man, I now regret my purchase and I want my money back", I sincerely had a had lapse in judgment and I bought a similar item and its partly due to the fact I buy so much from them.

Either-way, shortly after making the purchase I realized my error and I requested the order be canceled. They hit me back with it is against our policy to cancel an order. They most likley have not shipped and will not ship for number of days as they are small business. Moreover they have not replied back to my emails.

So yeah, am in the right seek PayPal dispute or am I going about this wrong? I requested cancellation, emailed them and nothing.

You're technically in the wrong, but if the seller faces no loss of money by canceling then he is still being kind of a jerk. Still, it's no ones job to babysit your habits.

 

[slit]

Also, I have to add this was an order for more than one item. And my request for a cancellation was not for the entire order but only the item I had already ordered a different version of.


I after contacting them they linked me to their policy that does say no cancellations.

Well now wait, this changes things a bit. You're not charging back the entire order right?

 

[Marty Chinn]

Well now wait, this changes things a bit. You're not charging back the entire order right?

A charge back is an all out nothing request. So yes he would be doing the entire order.

 

[LQX]

And you're still expecting to receive the other items in the order?

Huge dick move.

Of course not. I asked them to cancel only the mistake portion of the order but I also asked them to cancel the entire order if a partial cancellation was not possible. I would then re-order only the item I needed.

My issue is that will not even do that.

 

[New002]

Could they do you a solid and cancel it? Probably. Are they under any obligation to do so? Based on what you're saying it sounds like they are not, and whether or not the payment has been processed or the item has shipped or not probably makes no difference based on the terms. Does that make them assholes? Maybe. Depends on who you ask. Still doesn't meant you should hit them with a charge back or PayPal dispute when they didn't really do anything to warrant one. Nothing you've posted justifies that action imo.

 

[Earthbound64]

Why is this in Off-Topic? You're talking about Limited Run Games, right?

Can't you just return and pay the 15% restocking fee? Or is this whole thread because you don't want to pay that fee?

The plot thickens.

 

[Netherscourge]

Was this on Ebay?

 

[LQX]

Plot thickens? I'm asking for suggestions hoping I can rationalize what to better do with my grievance.

Was this on Ebay?

No, as stated it was from a small company whose name I did not and wont mention as that is besides the point really. I really love their business thus why I'm conflicted a bit.

 

[Marty Chinn]

Plot thickens? I'm asking for suggestions hoping I can rationalize what to better do with my grievance.



No, as stated it was from a small company whose name I did not and wont mention as that is besides the point really. I really love their business thus why I'm conflicted a bit.

Take some responsibility, take the loss, and learn from your mistake.

 

[TheGamingBox]

Was this on Ebay?

its limited run games check his post history

 

[Matt]

In no way is a chargeback appropriate in this situation.

 

[Earthbound64]

Plot thickens? I'm asking for suggestions hoping I can rationalize what to better do with my grievance.

If you wanted to "relationalize what to better do with you grievance," you probably should have included more information. A random poster just added information that was relevant.

 

[diablos991]

It's a dick move.

If you don't want the item then sell it to somebody. Don't screw somebody over your bad judgement.

 

[peteykirch]

It's become disheartening to sell anything on eBay and I have a great track record, pretty much 100% positive seller/buyer feedback with hundreds of purchases/item sold.

However I recently got my first neutral feedback because the item received wasn't in the expected shape they assumed it was.

I take the maximum number of pictures I can for each listing. It was for a 12 inch Star Wars Snow Trooper action figure that the box was a bit crushed from being stored crappily. I put pictures up where I drew circles and arrows on the damage like John Madden with his telestrator.

Even had in the auction ad that there was significant damage to the box, and would be better off to be opened and displayed that way.

I don't get what people expect, you can spell it out for them, and it's still not good enough.

 

[Earthbound64]

Fuck them.

Well then...

 

[Quixzlizx]

Even they're not above the policy.

 

[t26]

Hope you like not doing business with the company anymore in the future. You will likely be on their blacklist.

 

[LQX]

Take some responsibility, take the loss, and learn from your mistake.

Thing is it wont be much of loss on my end. I know I can turn around and sell it at a slight loss. I was just hoping I could avoid having to resell something that has not shipped and can easily canceled.

In the end I guess may just be going off feeling to be slighted a little as I spend so much money with them and I actually felt they would be more understanding as I figured they would be more personal than a corporation that could give fuck about your feelings and mistakes.

If you wanted to "relationalize what to better do with you grievance," you probably should have included more information. A random poster just added information that was relevant.

How is the place I'm buying it from relevant? They are a business like any other mom and pop shop. The point of contention is they refuse to cancel my order when it has not even entered the shipping process.

 

[facelike]

From a retailer standpoint, they would need to process the return the same way they processed the sale. You doing the chargeback actually makes it harder for them to give you your money back correctly. And for all retailers, there is always a percentage that is paid to charge a credit card or PayPal. At my business it's upwards between 2.5 and 5% for all card transactions with Apple pay, Google play and PayPal being more dough.

If there are terms that have to do with a restocking fee that you are trying to avoid, well that's a dick move.

 

[cruets]

Buyer remorse. Dick move.

 

[LQX]

Welp, they responded to my follow-up email. No cancellation but I can return it with 30-days for a 15% restocking fee. Had no idea that was even the case and it really was not about that even. I buy a ton from them, nearly every release as I'm collector so saving or having to eat costs was not really me objective. Oh well.

Live and learn I guess or rather not rush to buy shit you might already have.

 

[Kyoufu]

I don't see how it's a dick move. Order cancellations aren't part of their policy? What the fuck lol. If it was Amazon or any other respectable vendor then they'd have a cancel button in their orders page.

 

[Marty Chinn]

How is the place I'm buying it from relevant? They are a business like any other mom and pop shop. The point of contention is they refuse to cancel my order when it has not even entered the shipping process.

Limited Run Games doesn't operate on a normal business model, so it actually is relevant. You should know by now how they can't even combine orders which means they're fairly inflexible in making changes to orders once received. Given how they also release things at specific times and they usually don't last very long, suddenly changing the inventory after these release windows screws with that model. Plus, if they let you do it, other people will too and it will cause a headache for their inventory system by allowing people to do this. So it makes a huge difference in the scenario.