• Hey, guest user. Hope you're enjoying NeoGAF! Have you considered registering for an account? Come join us and add your take to the daily discourse.

Colorado mom angry at United after infant overheats while airplane sits on tarmac

Dalek

Member
Colorado mom angry at United after infant overheats while airplane sits on tarmac at DIA

unnamed-112.jpg


A Colorado mother is criticizing United Airlines for its response after her baby became overheated while their flight-delayed aircraft sat on the tarmac in Denver during Thursday's heatwave.

Emily France, 39, an author from Superior, said airlines should allow passengers to leave delayed aircraft that become unbearably hot.

France told The Denver Post that her baby became overheated after they waited nearly two hours inside an airplane that was delayed on the tarmac at Denver International Airport, and that it took an estimated 30 minutes to leave the plane once she requested an ambulance.

”They were not equipped to handle it," France said. ”They couldn't evacuate us. It was chaos. I really thought my son was going to die in my arms."

France's son, Owen, was recovering at home Friday after being treated Thursday at Children's Hospital. Doctors said he has no underlying medical condition but was suffering from the heat, she said. Temperatures at DIA had reached 90 degrees before noon, according to the National Weather Service. France said Friday she was trying to recover emotionally and is leery about plans to fly to visit family over the July 4 holiday.

Heath Montgomery, a DIA spokesman, confirmed there was a medical call at 2:59 p.m. at a United gate for an infant experiencing shortness of breath. He referred other questions about the incident to United.

In an emailed statement to The Post, United said: ”Yesterday, a child onboard flight 4644 at Denver International Airport experienced a medical issue while the aircraft was taxiing prior to takeoff. The pilot returned to the gate as our crew called for paramedics to meet the aircraft. Our thoughts are with the child and family, and we have been in contact to offer travel assistance."

France planned to fly with Owen to El Paso, Texas, to join her husband, an astrophysicist, for a rocket launch. Their flight was scheduled to leave Denver at 1:50 p.m. Thursday, and France was one of the first passengers to board — around 1:20 p.m.

France was assigned to a seat in the rear of the plane and it was hot inside when she boarded, she said.

”There was just hot air coming from the vents," she said.

The flight crew announced that bad weather on the planned route was forcing the pilot to fly a different path, which would require more fuel. Takeoff was delayed to allow the ground crew to add fuel, France said.

France said she put wet wipes on Owen's neck and down his shirt to cool him. His body felt hotter as they sat in the aircraft, she said, and flight attendants brought ice in garbage bags to place on the 4-month-old.

”We just sat and sat and sat," France said. ”I hit my call button and said, ‘I think it's getting dangerously hot back here.'"

Crew members allowed France and Owen to leave the aircraft for 20 minutes. They were called back for takeoff, but when France returned to their seat the flight was delayed again because of bad weather, she said.

Crew members allowed France to take Owen to the front of the aircraft, where she said she held the infant in front of the open door. Flight attendants brought more bags of ice, she said. Another woman traveling with a baby removed her child's clothes and was holding a bag of ice against the child's chest, she said.

Owen struggled in the heat, France said.

”His whole body flashed red and his eyes rolled back in his head and he was screaming," France said. ”And then he went limp in my arms. It was the worst moment of my life."

France and other passengers begged for an ambulance. There appeared to be disagreement between the flight crew and the ground crew over whether stairs should be pushed to the aircraft or the airplane should return to the gate, she said.

France said she sobbed as she sat by the open door and waited as Owen drifted in and out consciousness. She estimates they waited 30 minutes before the airplane returned to the gate.

”They seemed completely unprepared for a medical emergency," she said.

In all, France estimates they were on the airplane for more than two hours, finally getting into an ambulance about 3:45 p.m.

Current regulations prevent airlines from keeping passengers on the tarmac waiting to take off or taxi to a terminal sit on a plane for more than two hours. At two hours, they must provide bathroom breaks, drinks and food. At three hours, passengers must be allowed to exit the aircraft.

France thinks another benchmark should be set. ”If the temperature in the plane gets above a certain level, passengers should be taken off immediately," she said.

Jesus Christ, this is scary. You're trapped in a tin can.
 

dionysus

Yaldog
Symptoms sound very similar to a febrile seizure my infant son had once. I wonder if the infant was also fighting an infection. Very scary stuff, but a febrile seizure is normally ultimately harmless. I can't imagine what it would be like to not be able to immediately get help though.
 

Dalek

Member
They saving money by not turning on the Air Conditioning?

They mention that hot air was coming out. I know it's not the same, but when I've taken the train into San Francisco in the summers-some cars have the heat on full blast and it blows my mind why they do that.
 

Stinkles

Clothed, sober, cooperative
Sounds like the attendants fighting bureaucracy. At least they didn't yell at her and tell her to STFU.
 

taybul

Member
Yeah, what's the deal with that? All airplanes I've been on have heavy AC going.

On my recent British Airways flight they didn't have it on while waiting. The stewardesses were even fanning themselves. When asked, they said it'll be turned on shortly before take-off.
 

ColdPizza

Banned
I would fucking go atomic on the flight crew and airline if I were in this mother's shoes. Common sense and humanity should override FAA regulations.
 
It is scary to think you can't move and it's getting hot. I can understand all the issues of reboarding. Wonder what they do if you just want off. They force you to wait and fly?
 

Pagusas

Elden Member
if the kid was going unconsious why the hell wasnt an ambulance rushed to the plane???? They are sitting on standby right there!
 

muteki

Member
Symptoms sound very similar to a febrile seizure my infant son had once. I wonder if the infant was also fighting an infection. Very scary stuff, but a febrile seizure is normally ultimately harmless. I can't imagine what it would be like to not be able to immediately get help though.

My son has had a few of these and it is is scary shit every single time. I can't imagine that happening on a plane.
 

Nirolak

Mrgrgr
So the plane would have been immediately cleared if the passengers attacked the flight attendants.

The operating policy in place here actively incentivizes assault or even attempted murder on the staff of an airplane to try to save your child's life.

I just want to be clear on how bad this setup is.
 

Zoe

Member
I doubt they're coasting on empty. Being cheapasses more like it.

They take as much fuel as they need for the flight because fuel is heavy. The first delay was because they didn't have enough fuel to cover the change in flight path.
 
this is the scariest mother fucking scenario.... i can't even imagine [or i can, but i refuse to, because that shit is just too real].

i'm worried about the child having suffered brain damage as a result of this... am i crazy?
 
Absolutely terrifying. I've been flying a lot lately and noticed that a few of the flights I've been on haven't had A/C running before takeoff. I remember being overheated myself, and thankfully I've had water to drink and help me cool off. Can't imagine being in this scenario with a child.
 

ColdPizza

Banned
So the plane would have been immediately cleared if the passengers attacked the flight attendants.

The operating policy in place here actively incentivizes assault or even attempted murder on the staff of an airplane to try to save your child's life.

I just want to be clear on how bad this setup is.

We just discussed this at my office, and we all agreed (as parents) we would have said the word "bomb" in order to get off the plane if we felt our child's life was in danger and the flight crew wasn't responding. It does seem they made *some* reasonable efforts though, but probably not enough.
 
this is the scariest mother fucking scenario.... i can't even imagine [or i can, but i refuse to, because that shit is just too real].

i'm worried about the child having suffered brain damage as a result of this... am i crazy?

The article says the hospital that treated the kid indicated there were no underlying medical conditions and was just recovering from being overheated.
 

Somnid

Member
So the plane would have been immediately cleared if the passengers attacked the flight attendants.

The operating policy in place here actively incentivizes assault or even attempted murder on the staff of an airplane to try to save your child's life.

I just want to be clear on how bad this setup is.

The problem is more that they didn't know the protocol to get the infant off, not that the policy forbid it.
 

Nutter

Member
I feel for the mother. Not knowing why your child is going in and out of consciousness and the crew not letting you off.

They should have let her off much sooner than 2 hours.
 

Talonluck

Member
As a Dad, having your baby pass out on you is terrifying. That the airline would be so unhelpful is crazy. She should sue them for all their worth. This shouldn't ever happen again because they won't turn on A/C.
 

DOWN

Banned
Yeah that's kind of wild that they would have known how to immediately get the kid off the plane if the mom yelled bomb but took way too long when she told them there was a medical emergency
 

Red

Member
So the plane would have been immediately cleared if the passengers attacked the flight attendants.

The operating policy in place here actively incentivizes assault or even attempted murder on the staff of an airplane to try to save your child's life.

I just want to be clear on how bad this setup is.
This is really the best response to "they did everything right."
 
I'm not sure if this is exactly on united or more on the overall regulations.

It's probably a combination of both. It's not so simple to just turn an airplane around on the tarmac. That is probably why they were looking in to bringing the steps up to the plane.
 

SpecX

Member
This is awful, why didn't they just turn the AC on full blast while waiting to departure especially if the mom was being vocal about the issue with them? It seems United has some bad staffing they need to weed through. I just flew with them last week and they had us delayed for nearly 2 hours on the plane while they shut the plane off to replace an electrical component. The pilot and service crew ran the AC to cool things off, shut everything down, and when it got uncomfortable turned everything back on to cool the plane back down.
 

Akuun

Looking for meaning in GAF
this is the scariest mother fucking scenario.... i can't even imagine [or i can, but i refuse to, because that shit is just too real].

i'm worried about the child having suffered brain damage as a result of this... am i crazy?
I'm wondering about this too. If fevers can cause brain damage in children, then can this do the same?

Fuck United. This is fucking stupid.
 
We had the hottest temperatures so far this year last week in CO. It's absolutely insane that an aircraft wouldn't have AC pumping out cool air while sitting on that hot ass tarmac for 2 hours. The flight attendants at least tried, but fuck that. Those types of conditions wouldn't be safe for anyone, let alone an infant.
 

CDX

Member
Yeah that's kind of wild that they would have known how to immediately get the kid off the plane if the mom yelled bomb but took way too long when she told them there was a medical emergency

That's the crazy thing.

Why can't they get you off the plane just as fast for a medical emergency.
 

guggnichso

Banned
Symptoms sound very similar to a febrile seizure my infant son had once. I wonder if the infant was also fighting an infection. Very scary stuff, but a febrile seizure is normally ultimately harmless. I can't imagine what it would be like to not be able to immediately get help though.

Do not internet-diagnose if you're not a medical professional. If you are a medical professional, you should already know not to write aut diagnoses based on vague internet information.
 

Red

Member
Do we have an official timer on how fast you get off the plane for saying "bomb"?
Probably faster than half an hour to be fair.

"She estimates a half an hour" isn't a total sell though. Who knows how long it took. In the midst of such a panic I'm sure it seemed like forever to that mother.
 

dpunk3

Member
What's ridiculous is the mother couldn't say "Bring me back to the terminal now." She was basically being forced to stay there, isn't that alone illegal?
 
What's ridiculous is the mother couldn't say "Bring me back to the terminal now." She was basically being forced to stay there, isn't that alone illegal?

Airports and planes don't work like that, unfortunately. I'm sure they could've gotten an ambulance though.
 
Probably faster than half an hour to be fair.

"She estimates a half an hour" isn't a total sell though. Who knows how long it took. In the midst of such a panic I'm sure it seemed like forever to that mother.

Probably so, but that might be more to do with the fact that law enforcement officials have carte blanche to do whatever they want whereas emergency medical personnel are much more careful with what they do. You are right, I'm sure it felt like an eternity to her. Completely understandable.

What's ridiculous is the mother couldn't say "Bring me back to the terminal now." She was basically being forced to stay there, isn't that alone illegal?

You can't just turn a plane around though. Popping a u-turn in the middle of the runway isn't like with a car. They have to re-route planes in the air and on the ground. Nothing happens fast at an airport due to heavy security and regulations.
 
Top Bottom