-
Hey, guest user. Hope you're enjoying NeoGAF! Have you considered registering for an account? Come join us and add your take to the daily discourse.
HTC Vive shipment delays/issues
- Thread starter viveks86
- Start date
Decided to check FedEx delivery manager one more time before bed last night and whaddyah know, should have my Vive on Friday.
Ordered March 28th, PayPal, order switched to pending fulfillment a little over a week ago. Definitely sign up for the delivery manager if you are in the US, it notified me before anything else.
Ordered March 28th, PayPal, order switched to pending fulfillment a little over a week ago. Definitely sign up for the delivery manager if you are in the US, it notified me before anything else.
Lol
Compsiox
Banned
Then they find out and you get a letter from their lawyer
))I don't think it could be considered your fault but that's a pretty shitty thing for you to do.
Then they find out and you get a letter from their lawyer
I don't think it could be considered your fault but that's a pretty shitty thing for you to do.
Yeah that would be... hmmm
shiftplusone
Member
wrong thread
...stealing.
My friend also got charged after he received the vive.
In other news, the charge that was in a temporary hold on my card since 26th of April disappeared today. Does it mean they will ship the vive soon?
I think the word you're looking for is stealing.
iceatcs
Junior Member
Same happened to my friend with his Vive order, but got charged in a week after Vive arrived.
Quite mess up between despatch and shipping system.
A day for me, and my estimated delivery was for tomorrow but getting it today, a day earlier . I hope delivery arrives after I get home.
Fried Food
Banned
I was expecting for the vice to show up tomorrow. Earlier today I get an update that it's on the truck for delivery today. Go home during lunch and guess who shows up!
What's funny is that on my way home I past a truck that I was sure was the one. I thought so due to the fact that he turned down the street that intersects my street. The guy that came had one of those delivery vans instead.
Guess I'll head back to work..
What's funny is that on my way home I past a truck that I was sure was the one. I thought so due to the fact that he turned down the street that intersects my street. The guy that came had one of those delivery vans instead.
Guess I'll head back to work..
Was about 3-4 days for me.
Reallink
Member
It's a shame so many media outlets have seized on Oculus' issues (who actually have some method to their madness), but HTC have gotten a relatively and effectively free pass.
Zalusithix
Member
To be fair, the shipping issues for Oculus are far worse. We're getting things out of order, but at least they're shipping at a decent clip. Oculus on the other hand hasn't shipped any order past the first day. Past the first hour even. Hell, I don't think they've gotten past the first 10 minutes. Then they're releasing to retail with all those preorders unfilled. Also read something about them switching to ground shipping for all remaining orders.
I'd go through the DR shipping lotto again in a heartbeat before I'd want to deal with the Oculus situation. That's rather damning.
DustyVonEric
Member
Its been nearly a week for me with no updates. I feel like it's going to spill into next week :/
UnrealEck
Member
My Vive order has been with a courier for over eight hours now. 11am it was with them. It's now after 7:10pm. Do couriers really have 8+ hours worth of parcels in their van?
It was meant to have been delivered yesterday but it sat in a depot for 12 hours.
This is apparently £47 of delivery service here.
It was meant to have been delivered yesterday but it sat in a depot for 12 hours.
This is apparently £47 of delivery service here.
irrotational
Member
In Europe they got up to about 30 minutes in the UK and 20-30 minutes in other countries. I think the US was far behind at like 10 minutes. The US got a big batch this week and Occulus have said that they've dialed down Europe a bit to equalise it a bit more across continents.
But definitely not up to the first hour yet, or the first day.
Apparently it does.
Order date: 03/20
Pre auth charge date: 04/26
Tracking number email from DHL: 05/06
Finally, I started getting irritated by all those April order that already arrived.
The description of the product should say when it is expected to ship. I went to the order page just now, and one of the lines in the middle says "Expected to ship around June 2016." It's not bolded like it was for previous months.
Status will stay as "submitted" until they start processing your order.
Sweet. Also let me know about the fit as soon as you get it
Lots more nose bridge room on this one. At the minimum eye relief (closest un-modified distance), if I really push on it I can just barely bump the plastic.
Then I'll give $400 for the vive. Haha
I'm kind of at a cross roads and don't know what to do, I ordered my vive pre order day 2/29, expected delivery in may. I got the email to tell my bank about the charge coming to my card, my bank approved and authorized it (I know because I called Chase and they informed all lights are green on their end.) So I call HTC to see whats going on considering I never received a shipment notification after a week, but the charge was still pending on my account, they inform me that they can't say anything other than the fact that its pending fulfillment. Fast forward more the charge is gone off my card, I call my bank again and they inform me again that everything is approved on their end the charge is green lit and ready to go, so I call HTC again regarding my order and they again tell me there's nothing they can tell me regarding my order, I tell them the charge is gone off my card but my bank has approved it if all they need to do is charge it to ship, they should recharge my card and it will go through, the guy says he can't do that and can't tell me anything other than my order is pending fulfillment. Idk what to do I was patient the whole time through but this is now starting to become a joke. Does anyone have any ideas that might help?
Hellsing321
Member
Everything you're going through sounds pretty normal. After I got the pre-authorization email the pending charge stayed on my card for about a week then feel off. About 2 days later I got my shipment notification. After my Vive arrived, my card was finally charged the full amount.
CuckFupertino
Banned
Pre-auths drop off after a few days, depending on how your bank handles them. Think of a pre-auth as a way for a company to check and make sure you have the funds in your bank before they begin shipping the product to you (instead of someone else). They don't actually charge you until the thing hits the road. It's confusing, and annoying, but it's how pre-auths work unfortunately.
thanks for the help, I'll be more patient but if I dont see anything this wednesday thats going to be a week with nothing. then Im going to have to call again and see whats up.
Lord Griegous
Member
Again, nothing you can do but wait. As people said before, this charge is just a test to see if all works OK. After 10 days it will be automatically canceled and at a later (undefined) moment, the Vive will ship and the final charge will be made to your account.
I paid via Paypal it got a Pending Fulfillment. Seemed like I had it for 4-5 days and then got tracking information. Ordered April 4th, received May 4th.
Oh okay, thanks! This is so random... mine says still In Process.
I ordered 3/6 and was charged like a week and a half ago. Still no word on shipping.
No hurry on your VR room