SINGAPORE: Watsons Malaysia has come under fire for using a "blackface" model in its Hari Raya commercial, Legenda Cun Raya, which featured Malaysian celebrities like Kamal Adli, Ruhainies and Uqasha Senrose.
The 15-minute video, which has since been pulled, tells the story of "princesses and beauties" trying to win the heart of a rich merchant. The merchant falls in love with one of the women after hearing her sing.
He is shocked when it turns out that the woman has dark skin, but all is well again after she "washes off" her face. The ad ends with the quote: "Only at Watson's you'll be beautiful."
In addition to labelling the ad racist and insensitive, people took to social media to slam it as sexist and tasteless.
Pulling the ad shortly after it went viral on Wednesday, Watsons Malaysia apologised for the video saying it was not their intention to offend. The company said the ad was about the legend of Dayang Senandong, which is a Malay folklore about a lady cursed with black skin but blessed with a beautiful voice.
Its statement added: We stand firm on the belief that unity and fairness plays an important role, and we respect people from all nationalities. The video was shot to highlight the Legend and its moral values of inner beauty and that true love exists.
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In the meantime, Watsons Malaysia has apologized twice:
First apology:
Watsons Malaysia is aware of the post that has been made viral on social media.
A post on 7th June 2017 regarding a video by Watsons talks about the legend of Dayang Senandong. The Legend of Dayang Senandong is a Malay folklore about a lady who was born cursed with black skin but blessed with a beautiful voice. The legend depicts that the king fell in love with Dayang Senandong because of her voice and inner beauty. The curse was lifted after Dayang Senandong gave birth to the kings child.
We stand firm on the belief that unity and fairness plays an important role, and we respect people from all nationalities. The video was shot to highlight the Legend and its moral values of inner beauty and that true love exists. We are sorry that some of our fans feel offended by the video which was not our intention. We take feedback from our fans seriously.
Your continued support will be greatly appreciated and any feedbacks from you will help in improving our services.
Maaf Zahir dan Batin.
Thank you.
Second apology after people called them out on their non-apology: