There's a restaurant in a small city near me (Festus) called Pogolino's. It features St. Louis style pizza (where I live), but instead of the usual (for St. Louise style pizza) provel cheese, it uses mozzarella. But regardless, it's quite good pizza, and the people who run it are very nice.
So when I see a restaurant opening near me in House Springs, I am delighted to see that it's a new location for Pogolino's, in addition to the original one.
So I order a pizza. On the phone they say they are having a buy one, get one free deal so I say "Cool".
When I get there, they want me to pay for both pizza. "But you said it was buy one get one free on the phone."
"No I didn't."
"Yes you did"
"No I didn't."
So finally I caved in and paid for both pizza. I was hungry, and their pizza was good (the other location's).
Anyway, I get home and the pizza is like the other places, but it's burnt. Rather than being golden, it's brown-ish black. The crust is brownish black.
So I call them up and complain. "It's burnt."
"No, it isn't"
"Yes it is"
"No, it isn't"
"I'm looking at the pizza right here, it's black. It's burnt"
"No it's not."
I thought about driving back over there and showing them, but it's a good 15 miles away and I was tired.
But I never ate there again. Until they changed the name to Madabella's. I thought perhaps they had gone under new management.
This time they didn't trick me into buying another pizza, but it was still burnt. I made them open up the box and show me it (which pizza places should do, even Pizza Hut usually does. Even Ceci's usually does).