I ask because I couldn't, despite purchasing the PS3 version for $14.99 on 09/25/11. It's still in my download history.

I called, and got on instant chat with Playstation customer service reps a total of 7 times yesterday, and not once could I get anyone to fix my problem. I got transferred to departments that didn't know what to do. One person, after I asked to speak to his supervisor, insisted that I had to call Sony Online Entertainment and gave me the number. Of course, after calling I was told that they only deal with Sony's MMOs.

I got told specifically that the game is not a cross-buy title. I even told them that it says on the PSN store specifically under Dead Nation Vita's description that it's cross-buy and purchasing it once gives you both versions.

Did anyone else have any trouble with this, and if you didn't, how long ago did you purchase Dead Nation on PS3? I'm going to get on chat with customer service for the 8th time tonight and I'm literally going to link them to this thread. So if you were able to download the game for free yesterday, that would be helpful information.

Thanks, I'm honestly not sure what else to do. I've literally never encountered customer service this bad in my life. All the times I had to deal with Microsoft customer service were so much better than this.

I got Dead Nation as one of my 2 free games when PSN was down for that month, and was able to get the Vita version for free earlier today via the webstore.

The Grim Heaper said:

I got Dead Nation as one of my 2 free games when PSN was down for that month, and was able to get the Vita version for free earlier today via the webstore.

Click to expand...

Same here as well.

OP did you try accessing it on the Vita store itself? I couldn't download it for free through the webstore yesterday but it showed up as free through the Vita store itself for whatever reason.

Yep.

I'm sure I got it as part of the PSN Welcome Back package too.

I think PSN was acting weird yesterday though. SEN said I didn't own that Ethan Meteor game on PS3 yesterday and was going to double charge me if I tried to buy it "again." It wasn't until I claimed the Vita version (cross buy) that it showed me as having owned it

That's a lie, the game is cross-buy. I went on to PSN from my Vita yesterday and it downloaded fine for me.

darkside31337 said:

Same here as well.

OP did you try accessing it on the Vita store itself? I couldn't download it for free through the webstore yesterday but it showed up as free through the Vita store itself for whatever reason.

Click to expand...

Tried the website, the PS3 store and the Vita store. Listed as $7.99 on all 3.

Worked for me. Haven't downloaded it yet, but I purchased and added to queue.

Downloaded it through the Vita PSN yesterday.

Have you tried adding the game to your cart? It shows up as $8 on the webstore for me even though I already own the PS3 version, but after adding it to my cart it's showing up as free during checkout.

Killthee said:

Have you tried adding the game to your cart? It shows up as $8 on the webstore for me even though I already own the PS3 version, but after adding it to my cart it's showing up as free during checkout.

Click to expand...

I did try that actually. $7.99 was my total still, no tax.

Killthee said:

Have you tried adding the game to your cart? It shows up as $8 on the webstore for me even though I already own the PS3 version, but after adding it to my cart it's showing up as free during checkout.

Click to expand...

This.

This has happened to me as well so i usually ignore the price. I do make sure to check out the price during check out. So if it is not listed as free at that point, something might be wrong.

Killthee said:

Have you tried adding the game to your cart? It shows up as $8 on the webstore for me even though I already own the PS3 version, but after adding it to my cart it's showing up as free during checkout.

Click to expand...

Same happened with me.

On a side note I can't remember if I bought the game or got it for free after the PSN fiasco. I believe I have bought it.

Well I'm #20 in line now for the online chat, so let's see how it goes. This should be more than enough to contest the idea that it's not a cross-buy title.

Shinta said:

Tried the website, the PS3 store and the Vita store. Listed as $7.99 on all 3.

Click to expand...

Hope that shit gets fixed for you, then. Maybe try again tomorrow?

I had to call and one guy put me on hold expecting me to hang up, after telling me it was not cross buy. I called and asked for supervisor, I purchased the game last year, he gave me a voucher for ten bucks so I was cool with that. Giving me a voucher was all they could do, they were totally fucking clueless, they put you on hold hoping that you hang up lol.

The Grim Heaper said:

I got Dead Nation as one of my 2 free games when PSN was down for that month, and was able to get the Vita version for free earlier today via the webstore.

Click to expand...

word for word exactly what happened for me.

$7.99 it seems.

Ha, noticed this quote...

"The most on-screen zombies in a video game to date"

I'd think that's probably false/inaccurate Mr. "Key Features" writer.

Worked for me today via online store. I know this came up in the PSN thread a few times yesterday and the impacted people eventually realized they had gotten the game on a separate account. If I remember correctly a lot of people were game sharing back then and buying games on secondary accounts.

Don't know if that is helpful at all... hope you get it sorted!

I bought the PS3 version when it was on sale sometime last year and the Vita version showed up as free for me in the store.

Yep no issue

Attempt #8 was not successful.

Customer Service. (Listening)
Customer Service.: Hi, my name is *****.. How may I help you?
Shinta: Hi *****, I'm Shinta.
Shinta: This is my 8th time contacting PSN customer support over the last 2 days, because no one has been able to fix my problem. In addition, no one has managed to give me a case number that works, so I have explained this story from the very beginning 8 separate times now.
Shinta: So if I seem a little insistent, that's why. I have the utmost respect for customer service employees.
Shinta: So, right off the bat, I just wanted to know if I can speak to a supervisor.
Customer Service.: I see, Shinta. I understand your concern.
Customer Service.: In this case in order to be escalated with a supervisor you will need to contact us over the phone since chat session cannot be transferred or escalated.
Customer Service.: Phone support is available from 6:00AM to 10:00PM Pacific Time, 7 days a week at 1-800-345-7669.
Shinta: Do you have a supervisor? Are you, or anyone else there able to contact this line instead to report this issue? Because I have called the line several times, and they put me on hold for 30 minutes multiple times each call and then transfer me to a different department.
Shinta: In addition, they specifically told me that a game is not cross-buy when it is and wouldn't listen.
Shinta: So I have a link to a thread I started on NeoGAF, a video game forum
Shinta: asking other people if it showed up as a free download for cross-buy, and multiple people have responded and explained that they got the game free as intended.
Shinta: and I can't give them the link on the phone
Shinta: I'd have to spell out a ton of letters
Shinta: and it just won't even work
Customer Service.: I totally understand you Shinta, but there are no supervisor that we can escalate this chat to. The phone support is a toll free number.
Shinta: without a supervisor then, are you authorized to fix this problem for me? this is playstation customer service. even while on hold on the toll free line, it has an automated message playing encouraging people to use this chat instead
Shinta: I've been transferred 8x
Shinta: everyone says it's not them
Shinta: I called the line you mentioned, and they said no, not them. call Sony Online Entertainment
Shinta: Sony Online Entertainment said they only handle the MMOs, which is true.
Customer Service.: What is the game Shinta that you were support to get as cross-platform?
Shinta: Dead Nation, I purchased it on PS3 on 09/25/11
Shinta: for $14.99
Shinta: it was released yesterday for Vita for $7.99
Shinta: it says in the actual description on PSN store for Dead Nation Vita that you get both versions with one purchase
Shinta: and here is a thread of people I asked about it, and they are replying and explaining that for them it showed up free
Shinta: one person even replied and said that he had the same issue, and the only thing they could do was give him
Shinta: $10 credit so he could get it. so read through this if you would like to.
Shinta: http://www.neogaf.com/forum/showthread.php?p=108455175&posted=1#post108455175
Customer Service.: Shinta, when did you purchased the game for $14.99?
Shinta: 09/25/11
Shinta: some people even said they got the game from the PSN free games offered
Shinta: way back when Sony PSN was hacked
Shinta: and gave infamous, wipeout and dead nation free
Shinta: as a gift for the PSN outing
Shinta: and they still were able to get Dead Nation free yesterday
Customer Service.: I see, let me check some information for you.
Shinta: sure, take your time.
Customer Service.: Shinta, I was checking for Dead Nation and there is no official information about the game being cross-platform.
Shinta: http://www.destructoid.com/one-more-time-dead-nation-hits-ps-vita-later-today-273255.phtml here is a story on destructoid as well, a major gaming website, reporting that it is retro-actively cross-buy
Shinta: and in the comments there too, you can see people saying they got it free
Shinta: something about the official information is not correct, clearly.
Shinta: this is why companies employ customer service so they can help iron out these issues. so I'm hoping we can get this fixed without me trying a 9th time.
Customer Service.: Dead Nation was actually for free for PS4 just for PS+ members.
Shinta: I know, that is Dead Nation: Apocalypse Edition. And I actually already have that as well.
Shinta: it's listed as a separate game
Shinta: the PS3 version is just regular Dead Nation
Shinta: I have both the PS3 and the PS4 version, and I'm a PS+ member
Customer Service.: I'm still researching this for you Shinta.
Shinta: that's okay. take your time.
Customer Service.: I was checking this with your team and the game was release for all platforms but you need to purchase the game for the exact platform that you wish to play to.
Customer Service.: The only version that was for free has been the one for PS+ members.
Shinta: That is incorrect. And you don't have to take my word for it. That is why I linked to this. I don't mean any disrespect at all. Please show this to the team
Shinta: http://www.neogaf.com/forum/showthread.php?p=108455175&posted=1#post108455175
Shinta: read it. it's not very long
Customer Service.: I'll check it for you.
Shinta: thank you
Customer Service.: Shinta, we were checking the link and this is not an official PlayStation statement or post, reason why we cannot validate it. I apologize for not being able to provide the desired resolution, but the game was not released to be cross-platform.
Shinta: have you checked what it says on the description of the game on the PSN store for the vita version? I can quote it for you if you haven't
Customer Service.: I was checking it for you.
Shinta: "For one price, get this content for your PS3 and Playstation Vita systems. Purchase it on one system and it will automatically appear for download on the other systems at no additional cost"
Shinta: I have like 4 sources saying it is cross-buy. I think something is wrong and they didn't give you all the proper information.
Shinta: so I'm not blaming you
Shinta: but you are the only one who can fix it
Customer Service.: In this case Shinta, you will need to purchase this version that cost $7.99 in order to be able to download it in your PS3 and PS Vita.
Shinta: even though I showed you comments from people who did not have to do that?
Shinta: on two websites?
Customer Service.: The release date for this version as 04.15.2014.
Shinta: I'm aware, and all the people commenting owned Dead Nation on PS3 before then
Shinta: Sony wants to give this version to people who previously bought it
Shinta: I'm not lying
Customer Service.: In this case Shinta, we would need to investigate those accounts in order to check this situation.
Shinta: I'll wait
Customer Service.: You can report them following the steps here: http://us.playstation.com/support/answer/index.htm?a_id=218
Shinta: This is official customer support. Why are you unable to help with this issue?
Shinta: $7.99 credit on my account will fix it now
Shinta: I have provided documentation explaining what is happening
Shinta: the original purchase of Dead Nation is in my download history
Shinta: and I provided the date
Shinta: just credit the account and it is fixed. I have already paid for this game.
Customer Service.: You will need to pay for the new version in order to download for both consoles.
Customer Service.: Unfortunately, customer support doesn't have any tools in order to credit accounts.
Shinta: That is not true. I provided 3 sources saying that is not true
Shinta: 1) neogaf
Shinta: 2) destructoid
Shinta: 3) PSN Store
Customer Service.: You will need to contact us over the phone, request a higher level to see which options they can offer you for this Shinta.
Shinta: can you contact them instead? if you can't fix this, why is that on me?
Shinta: I have started over 8 tims
Shinta: times*
Customer Service.: We don't have access for outgoing calls, you will need to contact us over the phone and request a higher level to see if they can offer you any other option for this.
Shinta: can you make a case number for this and detail what has happened?
Customer Service: Yes, you can refer them to this chat session: *****************.
Customer Service: And I'm creating a new case number separately so you can provide it to them.
Customer Service: Allow me a just 1 or 2 more minutes, I need to provide you with the case number.
Customer Service: Thanks for waiting.
Customer Service: Here is the case number: ********* for future references.
Customer Service.: Do you have any other concern I can assist you with?
Shinta: thank you
Shinta: wish me luck on attempt number 9. attempt number 10 I guess I'll try tweeting to Adam Boyes.
Customer Service: You're welcome, and once again I'm sorry for not giving you the resolution you desired.
Customer Service: have a good night, and once again I'm sorry for not giving you the resolution you desired.
Shinta: have a good night, thanks.
Customer Service: Have a good night Shinta!

That's rough, man. I also bought it when it originally came out and was able to download the Vita version free.

Maybe go to the official PS forums and try there? Or try hitting up Morgan Haro's twitter. He can be helpful sometimes.

http://blog.us.playstation.com/2014/04/14/dead-nation-coming-to-ps-vita-april-15th/

Dead Nation will cost $7.99, and the Road of Devastation DLC can be purchased separately for $3.99. Anyone who has previously purchased the PS3 game or Road of Devastation will be entitled to the PS Vita versions at no extra cost, thanks to cross buy.

Click to expand...

Give them that link. Official Playstation.

EDIT: EU PS Blog with confirmation, just in case
http://blog.eu.playstation.com/2014/04/14/dead-nation-arrives-ps-vita-week/

Xer0 said:

That's rough, man. I also bought it when it originally came out and was able to download the Vita version free.

Maybe go to the official PS forums and try there? Or try hitting up Morgan Haro's twitter. He can be helpful sometimes.

Click to expand...

LX_Theo said:

http://blog.us.playstation.com/2014/04/14/dead-nation-coming-to-ps-vita-april-15th/

Give then that link. Official Playstation.

EDIT: EU PS Blog with confirmation, just in case
http://blog.eu.playstation.com/2014/04/14/dead-nation-arrives-ps-vita-week/

Click to expand...

Alright, I'll try that. I'm in the US. Thanks.

Thanks for the reminder, just grabbed the PS Vita version.

Hope you get it sorted out, OP.

Is it out on EU store as well?

Attempt #9 was not successful.

This time I called. Duration of call: 37 minutes: 19 seconds - the shortest call of the 9 so far by a large margin.

Excuse #1) "Even their supervisors cannot give PSN credit." I was still not allowed to speak to a supervisor, in all 9 attempts.
Excuse #2) "The game is not cross-buy." I showed them the US blog post and the PSN store quotes.
Excuse #3) "The game is supposed to be $3.99 if you bought it previously." I explained that they are mistaken and that is the Road of Devastation DLC.
Excuse #4) "Upon further review, the "team" that authorizes Dead Nation vouchers is only there from 8am - 5pm."

So ... now I wait to call again tomorrow for attempt #10. Time elapsed since first contacting Sony customer service: 29 hours, 43 minutes.

Shinta said:

Attempt #9 was not successful.

This time I called. Duration of call: 37 minutes: 19 seconds.

Excuse #1) Even their supervisors cannot give PSN credit. I was still not allowed to speak to a supervisor, in all 9 attempts.
Excuse #2) The game is not cross-buy
Excuse #3) The game is supposed to be $3.99 if you bought it previously.
Excuse #4) The "team" that authorizes Dead Nation vouchers is only there from 8am - 5pm.

So ... now I wait to call again tomorrow for attempt #10. Time elapsed since first contacting Sony customer service: 29 hours, 43 minutes.

Click to expand...

I had a HORRIFIC experience with Sony's customer support when that last Vita update bricked my system.

The second update they released to fix it DIDN'T fix my system. I called them and they said I was the only person who'd reported this problem, so it must have been a pre-existing problem with the Vita and I would have to pay over $100 to send it in to get repaired.

The supervisors have absolutely no power to resolve any issues like that, so it was basically me talking to a brick wall saying "your update broke my system, so why should I have to pay for your mistake?"

Thank god someone online found a workaround to the issue I and others were having, because I'd be DAMNED if I'd ever pay them that much money just to fix an issue they caused.

Yep worked for me. Downloaded directly on my vita

I just got this for free, was planning to purchase for real money - must have downloaded the PS3 version in the past.

Worked for me. US.

That's sucks OP :\
Worked for me though. US here and I got it as part of the Welcome Back program. At first the game didn't show up in my download list so I had to "purchase" (it was marked as free) to make it show up

Darn!
In my case I bought it yesterday and it is cross buy. Got both PS3 and Vita versions. Don't know why they continue insisting it is not.

Click to expand...

Just to chime in on this. I checked from the website and it showed that I owned the PS3 version (both main game and DLC) and the Vita version was free but the DLC wasn't. Refreshed the page, tried different ways to get to the page but same results. Turned on my PS3 and searched for it and found that the PS3 version (both main game and DLC) had a price on it and I had to buy it. Checked out the Vita version and it was free with the DLC. Picked them both up then quit the store and entered it again to check the PS3 version and now it showed up as purchased. Don't know what the issue but it's fine for me now.

Shinta said:

Time elapsed since first contacting Sony customer service: 29 hours, 43 minutes.

Click to expand...

Opportunity cost

Not free for me and I own it on PS3. I'll check the PS3 or PS4 stores later in case it just isn't showing up on the Vita one.

Did you buy just the base game and now you're trying to add the base game + DLC on the Vita? There are two separate entries for Dead Nation on the Vita, perhaps you're looking at the wrong one.

Same here (EU).
I bought the game + DLC bundle on PS3 a few weeks ago and the bundles on Vita / PS3 show as unavailable to buy, while I can still buy the base game for 10€. I tried checking out and the price doesn't go down.

Of course, the Vita version isn't in my download list.

Tried from the web and Vita stores. Will give PS3 store a try, just in case.

Crossbuy is a great idea but the amount of fuckups everytime a new game rolls out seems pretty high to me.

These aren't isolated cases as the comment section of this week's update blog post is full of people asking.

Glass half full: I almost had no trouble getting the Sly trilogy for free.

I HATE dealing with Sony's customer service. Totally clueless most of the time.

Killthee said:

Have you tried adding the game to your cart? It shows up as $8 on the webstore for me even though I already own the PS3 version, but after adding it to my cart it's showing up as free during checkout.

Click to expand...

That did it for me. Didn't even realize the game's out for Vita.

bebop242 said:

I HATE dealing with Sony's customer service. Totally clueless most of the time.

Click to expand...

Don't even know why they have one tbh. They have yet to solve a single issue when I phone in.

Didn't show up at first as free on the US SEN, but after refreshing the page it showed up as free.

Weird.
Shows I have the PS4 version, but neither the PSN/PS Vita.

US account here, zero instances of game sharing or having multiple accounts, and I was a member during the outage fiasco.

The Grim Heaper said:

I got Dead Nation as one of my 2 free games when PSN was down for that month, and was able to get the Vita version for free earlier today via the webstore.

Click to expand...

This for me, too.

Downloaded it using the webstore no problem.

Ludovico said:

Weird.
Shows I have the PS4 version, but neither the PSN/PS Vita.

US account here, zero instances of game sharing or having multiple accounts, and I was a member during the outage fiasco.

Click to expand...

Did you select it as one of your two free games?

reptilescorpio said:

Downloaded it using the webstore no problem.


Did you select it as one of your two free games?

Click to expand...

I honestly can't remember. I'm just wondering why the PS4 version is already tied to my account, usually I have to claim titles if they're part of the Plus promotions.

Weird, can't find the PS3 version on my download list either. Pretty sure I chose it after the outage and I have trophies for it also. When I find it on the store it wants me to pay for both versions.

Ludovico said:

I honestly can't remember. I'm just wondering why the PS4 version is already tied to my account, usually I have to claim titles if they're part of the Plus promotions.

Click to expand...

Yeah that's really odd if you haven't gone through the "buying" process on it. In any case the PS4 version is different to the PS3/Vita version.

SmokyDave said:

Did you buy just the base game and now you're trying to add the base game + DLC on the Vita? There are two separate entries for Dead Nation on the Vita, perhaps you're looking at the wrong one.

Click to expand...

it could be this, there are 2 entries

I got the PS Vita for free yesterday, but have to pay for the DLC if I want it

Baloonatic said:

Weird, can't find the PS3 version on my download list either. Pretty sure I chose it after the outage and I have trophies for it also. When I find it on the store it wants me to pay for both versions.

Click to expand...

Could you have downloaded it with a different account perhaps?
I used all my accounts to get all the free games when that happened