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[ashecitism]

http://steamcommunity.com/games/208650/announcements/detail/128710596369779495

We are very sorry that many our customers continue to be unhappy with the PC version of Batman: Arkham Knight. We worked hard to get the game to live up to the standard you deserve but understand that many of you are still experiencing issues.

Until the end of 2015, we will be offering a full refund on Batman: Arkham Knight PC, regardless of how long you have played the product. You can also return the Season Pass along with the main game (but not separately). For those of you that hold onto the game, we are going to continue to address the issues that we can fix and talk to you about the issues that we cannot fix.


Thank you,

Warner Bros Interactive Entertainment

EDIT BY VALVE: For users still running into playtime based refund rejections, we are looking into what is causing those. Please wait to re-submit your refund until we have this resolved. Thank you.

update:

 

[BodiesWithoutOrgans]

your not sorry you rushed the game when it was not ready you got greedy suffer for your crimes

 

[Spring-Loaded]

Good for them.

 

[Danny Dudekisser]

Crazy that it's come to this, but it's good of them to do it.

 

[Pavaloo]

Damn.

 

[CIA]

Was getting caught part of their plan?

 

[olimpia84]

What a fucking train wreck.

 

[Ploid 3.0]

They really screwed over PC users it seem. Hopefully they will put more resources and effort into making it good rather than back off of doing PC games.

 

[wheeplash]

Dam Son

 

[Stike]

and talk to you about the issues that we cannot fix.

...damn... seriously?

 

[AHA-Lambda]

This doesn't bode well for further support I'd guess :/

 

[Kezen]

All this could have been so easily avoided. Just ensure a quality PC version and roll in money.

 

[antitrop]

Hahaha, this whole mess makes Battlefield 4, AC: Unity, and Sim City look small-time.

 

[Doctor Ironic]

Jesus, this is damn near unheard of.

 

[~Kinggi~]

All this could have been so easily avoided. Just ensure a quality PC version and roll in money.

Yeah, this was an avoidable cluster with smart development and decision making.

 

[Peff]

We worked hard to get the game to live up to the standard you deserve

That probably could've been worded better.

 

[Scientist Supreme!]

I just don't understand how it has so many issues even now. Like did they not intend to release this on pc?

 

[BumblebeeCody]

People won't care and will continue to buy their games. "Sorry you got burned with games like Mortal Kombat 10 and Arkham but it doesn't mater since you'll still buy our stuff anyway".

 

[JaeCryo]

Okay seriously, this has got to be like the worst handling of a AAA release I've ever seen. A literal backdown.

They "unreleased" a game, worked on it for almost 4 months, and rereleased it in only a marginally improved state, and just straight up abandoned it.

What other game/publisher has done this? I can't think of one.

 

[Sober]

I wonder if this means WB can induce other retailers like GMG to take refunds again. I'm not one to return games but if so, I just might.

 

[Hypemaster]

I was wise to hold back on buying it on launch and I guess even wiser to hold back on re-release. Knew they'd pull this stunt, how disappointing.

 

[Garrett Hawke]

...damn... seriously?

DF thinks it's probably an engine issue that may never be fixed. Unreal 3 was never supposed to be used for open world games and previous Arkham games on PC had stuttering issues (but nowhere near as bad as AK).

Take those existing issues and then add an insane level of visual fidelity which the engine has to push out and you're going to have problems.

It's good that WB is addressing this head on. Such a shame about this whole situation though.

 

[Leafhopper]

Hahaha, this whole mess makes Battlefield 4, AC: Unity, and Sim City look small-time.

I thought Unity would be the top in terms of AAA mess ups for awhile but, yeah.

 

[Adam Scott Aukerman]

Probably would have been wise of them to include details of how they're going to offer refunds.. Will it only apply to people who've bought through steam? What about people who bought keys from external sellers?

 

[DarkLordMalik]

I don't think they are going to do any more fixing now. Rocksteady will have to go back to their project full time and they already delayed the Catwoman DLC that was supposed to release in October.

This whole release is just a giant clusterfuck. Feel sorry for those who bought it at launch on PC and had a bad experience.

 

[Danielsan]

So, I guess as someone got the game through the Nvidia deal I'm kind of boned? Haven't played it yet due to all the issues, but I did jump on the 970 in part thanks to the Batman + Witcher deal.

 

[KINGofCRA5H]

"talk about the issues we can't fix"

"issues we can't fix"

"can't fix"

wut

 

[Ploid 3.0]

I guess I can't be mad at Rockstar treating PC like the red headed step child now. Sure GTA4 and it's buddies weren't that good performance wise but if they continue to do quality ports like GTA5 I would be able to forgive the late ports (Still waiting on a awesome sale though).

 

[astroturfing]

huh? i haven't been following closely, and i'm getting serious deja vu here.. didn't the pc version have issues months and months ago and they apologized and refunded back then too?

so uhmm... still?

 

[Kinyou]

What a mess. But at least people can get their money back.

 

[MattyG]

So, I guess as someone got the game through the Nvidia deal I'm kind of boned? Haven't played it yet due to all the issues, but I did jump on the 970 in part thanks to the Batman + Witcher deal.

Yeah, I'm pretty sure there's nothing to be done for those of use that got it through that. I think it had to be a Steam purchase.

 

[jediyoshi]

Does this extend to if you purchased from distributors like GMG?

 

[Chilikar]

DF thinks it's probably an engine issue that may never be fixed. Unreal 3 was never supposed to be used for open world games and previous Arkham games on PC had stuttering issues (but nowhere near as bad as AK).

Take those existing issues and then add an insane level of visual fidelity which the engine has to push out and you're going to have problems.

It's good that WB is addressing this head on. Such a shame about this whole situation though.

That's very interesting, but that seems a little inconsistent to me. If it really was an engine issue, why is the frame rate for the PS4 version (as far as I can tell) consistent throughout a majority of the game? If it really was an engine issue, I would assume that all platforms would have the same issues, right?

 

[Complex Shadow]

this is the only thing that comes to mind

 

[Lunaniem]

So, I guess as someone got the game through the Nvidia deal I'm kind of boned? Haven't played it yet due to all the issues, but I did jump on the 970 in part thanks to the Batman + Witcher deal.

Some were able to get MGSV codes from retailers for the trouble back in July.

 

[Tizoc]

I take it those that got the game via NVidia codes etc. can't get a refund on it?

 

[Sober]

I guess I can't be mad at Rockstar treating PC like the red headed step child now. Sure GTA4 and it's buddies weren't that good performance wise but if they continue to do quality ports like GTA5 I would be able to forgive the late ports (Still waiting on a awesome sale though).

If you're okay with rocksteady playing the ignorance card, sure.

 

[BibiMaghoo]

I'm confident in saying that other companies would just tell people to fuck off at this point, and not still offer refunds.

So fairplay to them for that.

 

[Eusis]

DF thinks it's probably an engine issue that may never be fixed. Unreal 3 was never supposed to be used for open world games and previous Arkham games on PC had stuttering issues (but nowhere near as bad as AK).

Take those existing issues and then add an insane level of visual fidelity which the engine has to push out and you're going to have problems.

It's good that WB is addressing this head on. Such a shame about this whole situation though.

Hmm, I had always just thought of it being UE3 yet running so badly was an indication of completely screwing things up, but these are really good points. Just a shame then that Rocksteady still used UE3 and hopefully they learned to dump it for the future (though even if they were wizards I'm guessing it'd have gone "Hey, UE4's out and seems really good! Let's just use that from now on instead.")

 

[Father_Brain]

That's very interesting, but that seems a little inconsistent to me. If it really was an engine issue, why is the frame rate for the PS4 version (as far as I can tell) consistent throughout a majority of the game? If it really was an engine issue, I would assume that all platforms would have the same issues, right?

RAM is structured differently on consoles, AFAIK. I'm sure someone can explain it better.

 

[Balmung421]

your not sorry you rushed the game when it was not ready you got greedy suffer for your crimes

This is the first game that I can think of that actually lived up to this quote. Bad game forever indeed. A shame, because on PS4 it is a contender for GOTY for me.

 

[Weevilone]

Does this extend to if you purchased from distributors like GMG?

I'd imagine we're screwed but I was wondering the same thing.

Edit: I filled out a refund request with GMG and will update.

 

[GHG]

Did I read that right? The issues that can't be fixed?

Why are they only telling us this now?

Why were they not transparent about this before?

 

[DR2K]

WBs PC ports have been especially bad. With high voltage ruining MKX and now this. I don't understand the need for all these corner cuts. Hopefully they get their shit together in the future.

 

[udivision]

Some things can't be fixed? Interesting.

I guess UE3 was at it's limit?

 

[RK9039]

One of the worst PC ports on Steam.

I wonder if this means WB can induce other retailers like GMG to take refunds again. I'm not one to return games but if so, I just might.

It probably will, GMG seem pretty cool to me. I got my refund from them ages ago but I wouldn't be surprised if they're open for refunds again.

 

[ElTorro]

What a clusterfuck.

 

[Crimsonclaw111]

It's funny because now they've spent and lost more money than if they had just put out a fucking competent port from the beginning.

 

[Garrett Hawke]

Hmm, I had always just thought of it being UE3 yet running so badly was an indication of completely screwing things up, but these are really good points. Just a shame then that Rocksteady still used UE3 and hopefully they learned to dump it for the future (though even if they were wizards I'm guessing it'd have gone "Hey, UE4's out and seems really good! Let's just use that from now on instead.")

I don't think UE4 was available when AK started development. I was thinking about this yesterday and it probably only became available in the latter half of development, at which point it wouldn't have been worth moving engines as it would've been a hell of a lot of work.

That's very interesting, but that seems a little inconsistent to me. If it really was an engine issue, why is the frame rate for the PS4 version (as far as I can tell) consistent throughout a majority of the game? If it really was an engine issue, I would assume that all platforms would have the same issues, right?

30fps. :/ You can get a pretty much perfect 30fps in the game now on PC. Anything above is when the issues appear.

 

[legacyzero]

Unfortunate to see such a great franchise be brought down by another fucking asshole publisher who cares NOTHING about the integrity of the IP.

FUCK you, Warner.