Yeah I had the same problem with SE Europe, sadly the dumb bastards somehow fck my whole account and left years of money and progress gone.Looks fun. Too bad I can't get anyone at SE on the line to resolve my account issues (which is funny that they'll lock the account, but not actually stop charging you for it).
Asked SE Japan if they could fix it but it's a different system unfortunately and while they have my character data stored they have no way of transferring it to another account.
They did offer me a years sub free and all FFXIV licenses unlocked but you can't replace that attachment you get to a mmo character.
These trailers really make me miss this game.