TheThreadsThatBindUs
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This seems like a really cheap argument in the face of the reply to that situation from the dev:
https://twitter.com/DavidVonderhaar/status/359662272500609026
It may not be "indicative of that community or gaming as a whole" but it's not an insignificant problem, unless you're willing to tell devs to deal with it - which I think is particularly crass.
Late edit:
Also, to be clear, I'm just saying that we should avoid trying to minimize the impact of shitty trolls while in the same breath blaming devs for using twitter.
I'm all for people using alternate forms of communication if it helps them talk about their game safely.
I don't think it's fair to say that any of us are blaming devs fro using Twitter, but none of us should be ignorant of the fact that an unregulated platform with no moderation to speak of, like Twitter, provides assholes a platform to spew their vitriol unabated.
Developers make a conscious decision about the platforms they use to communicate with their customers and so I don't see how it isn't fair to state that developers could minimize their exposure to some forms of online harassment by using platforms like Twitter a lot less.
The fault of poor management of the Twitter platform doesn't lie with the developers using it, but Twitter themselves. And the poster you were replying to admitted as much.