RukusProvider
Banned
I'd like to see these matters (not just with Sony) taken to higher court and judgment passed. The concept of "ownership" really needs to be clarified.
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DD Fraud: Sony is Embezzling 2 Games from Me (Everybody's Tennis/Motorstor:AE)
- Thread starter kadotsu
- Start date
Theonik
Member
Elevate the call?
I've had to elevate many times to get credit for Singstar songs I could no longer use, PS Video service, and other things like missing DLC or errors on the PS Store. Rarely with any customer service line do you get what you want out right with the first person you talk to.
Customer Service 101.
We"re sorry, we can't help you right now , key part right now leads me to believe that they have something in the works.
But you escalate.
You never call once and let that be that I do not care who you are dealing with.
Honestly, I'd probably feel more comfortable with DD if it felt like we had a more pro-consumer political climate. As is there's constant talks with how to (badly) deal with piracy, and we have bullshit like the Supreme Court reinforcing the strength of EULAs and giving a path for those "no class action lawsuits" clauses. I'd feel a lot more confident with DD if we weren't in the legal position to be curbstomped when a company screws up.
Someone from the press should straight up interview Hirai or Yoshida and say:
"I bought this game on psn because Sony is pushing digital purchases. Then some hacker says there's an exploit and the game is removed from my download list and I don't own it anymore and am not refunded. Do you think this is fair to the buyers who support your digital store?"
"I bought this game on psn because Sony is pushing digital purchases. Then some hacker says there's an exploit and the game is removed from my download list and I don't own it anymore and am not refunded. Do you think this is fair to the buyers who support your digital store?"
Workin for a paycheque, nice.
RedNumberFive
Banned
That would involve actual journalism, something that's in short supply in the "enthusiast press".
I think that is the ideal solution that they are going for.
Otherwise you will have people who still have it installed, and getting a credit which yes they should be able to re-download it but they have it and are getting paid for it?
I think it is a matter of getting the game patched, checking it again for holes, then getting it re-certified and then pushed back out for all of those people who all of the sudden have this amazing sudden urge to play these games. (I do agree that the Tennis is a great game)
Freshmaker
I am Korean.
Yeah... That's trash.
LOL...okay....no
BlueTsunami
there is joy in sucking dick
Read the EULA's people! We don't (and haven't ever) owned any of the games we buy. We buy licenses. Sony felt they needed to exercise their right (as written by them) to revoke access to the games because of exploits. The best outcome of this is Sony will fix the exploits and release them again onto the SEN and give affected users a voucher or a refund. Worst case is you get nothing.
RedNumberFive
Banned
You have clearly never dealt with Steam customer service. I love Steam and all, but their customer service is the worst, bordering on embarrassing.
Steam customer service is a complete piece of shit. I'm not sure about the second part of his statement, but Steam is probably one of the worst customer service experiences I've ever had with a competent company.
ClovingWestbrook
Banned
I have, and I've never had an issue. Not to say other people haven't, but I just haven't seen the bad things I hear about. But they were quick and helpful.
MMaRsu
Banned
From the what now?
Not all parts of EULA's are valid. This part probably isn't in the EU at least, I'd imagine.
Theonik
Member
"We can't help you right now" is in all likelyhood a standard CS response for "we have no idea what's going on" If there were known plans to restore the games in the near future they would have said so. If Sony isn't letting him now as to why this is the only logical thing is to ask here and attempt to inform other posters as well that may own said game but haven't tried to re-download it. Lastly he could have tried calling again for all we know.
Skyfireblaze
Member
I'm by no means a fan of digital distribution but in that case it must be really be a matter of good luck vs. bad luck. Granted I had a physical game tied to Steam but when my account got hacked in 2010 after 24 hours and a single support ticket I got my account back simply by providing a photo of a CD-key tied to that account with my ticket number written next to it.
That I found quite impressive after the stories I heard but without a physical game you can provide as a proof of ownership you might have less luck.
As for Sony just taking the games away, I understand why they do it and don't find it wrong in itself, if and only if they would provide a date where said software is put back up.
That should also always be an option if an issue can't be resolved.
so, have they said whether or not they would repost the games after fixing the exploits? the two games are sony games, so is it possible sony would bother doing that? i really wanted to play hot shots tennis on my vita too (hadn't bought it yet though) and was unaware that they removed it for this.
When I paid for The Last Remnant, I got charged, but Steam said I never paid for it. It took about a month and half to get that resolved.
At one point, their Customer Service told me to put in a claim with PayPal to get my money back and then just buy it again. But based on stuff I've read, that would've gotten my account banned.
At one point, their Customer Service told me to put in a claim with PayPal to get my money back and then just buy it again. But based on stuff I've read, that would've gotten my account banned.
ClovingWestbrook
Banned
What did it take for them to realize you actually did pay for it? What was their response in the end, I mean besides just adding the game to your account?
You may very well be right, I have never had to call the S yet for anything and that might be their canned message.
Almost had to once for a CC issue with PS plus but then I realized that I had forgotten to take it off of auto renew.
when I switched to a new laptop, I was unable to play, Defcon which launces the demo and tells me to purchase the full game again.
I was unable to play Judge Dredd vs Death and Sacred Gold. Never played those games online, so I dont know why I would be banned. Ive forgotten what message those two games gave me.
i've had a horrible experience with steam as well. i got portal 2 for mac/pc with the ps3 version, but months later (after downloading portal 2 to my mac around launch), i noticed the game wasn't in my downloads/purchases. i sent various emails to steam support and the issue never got resolved. they first sent me instructions for pc, after i repeatedly said i was using the mac, and the solutions never worked. i just gave up after several email exchanges with them.
I was eventually asked to forward the PayPal email and give them the transaction number.
There were waits of up to a week before they got back to me on stuff. So it wasn't like a month and a half of daily communications. That was the most frustrating part. I know mistakes happen and sites can mess up and stuff. I just wish the wait wasn't so long.
I'm not a very assertive person. I got the sense that I was passed around lower tier support (who I think don't have authority to actually do anything) for a while and no one wanted to deal with my problem.
ClovingWestbrook
Banned
Did you create a support ticket with Valve?
Have you tried signing into your account on a different computer to see if those games are still available to you?
no. I just stopped buying games from them.
Red Orchestra and Killing Floor worked fine though.
test_account
XP-39C²
Sony didnt block the retail PSP game when they were used for exploiting, even the very early ones like GTA. A firmware update that fixes the security hole would be more likely if such thing should happen again with the Vita.
Also, keep in mind that these PSP games being taken off the PS Store is not necessarily a permanent thing. They are also not blocking the game if you already have it installed. Has there ever been a situation where a game has been blocked by the way?
ThoughtsOfSpeaking
Banned
Well I bought the game knowing damn well it will be removed from the store. I want to see what this thing can do in the right hands. Honestly, it's already starting to gather dust.
£25 isn't a big loss, the game is garbage though.
However this thread highlighted why I won't buy any full retail releases online. I was fighting with myself for ages to pick up UMVC3 but something I read in the TOS made me pause and get a used copy instead.
£25 isn't a big loss, the game is garbage though.
However this thread highlighted why I won't buy any full retail releases online. I was fighting with myself for ages to pick up UMVC3 but something I read in the TOS made me pause and get a used copy instead.
Stumpokapow
listen to the mad man
That's a really weird reaction to have to anything. Normally when you buy anything--a hotdog, cell phone service, a car, a DVD, digital content, a subscription to a magazine... and something doesn't work, the first thing to do is to contact the person you bought from and say "Yo, I have a problem".
And, like, some companies are more responsive than others and others are terrible and some are actual scam artists who rob you, but doesn't it make sense to at least tell them something is not working on your account rather than just throwing your money away and moving on?
Just out of curiousity, why would you want to download these two games at this point? I just find it interesting that you want to download this game right now, one day after it was revealed that it could be used for exploiting. Could be a pure coincidence, that is why i ask
It goes for any DD actually. Once the servers/content are taken down for whatever reason, you cant download it anymore.
It doesn't matter why? he's being denied access to a game he legally purchased. the fact you assume he's doing something illegal or unethical is what I hate most about how a lot of you think.
ClovingWestbrook
Banned
So instead of contacting them you stopped buying games from them for some time? That doesn't reflect poorly on Valve IMO but rather on you for not going forward and filing a support ticket. Valve isn't perfect and neither is their infrastructure. Doesn't mean you just call it a loss.
No. The exploit uses a bug in the PSP emulator, the game is just a way to run the exploit. Once they fix the emulator they can put the games back up.
I almost want to call BS on this story.. as someone who switches/reformats a lot I have yet to have a single problem with my any of my 100+ games on steam. Also if I did I am pretty sure Steam would fix it.
fabricated backlash
Member
That's Digital Distribution for you. Unlike with physical copies, the legal standings for Digital copies is that of a licensed use of software that can be revoked at any time and without notice.
I suspect, that at least here in Europe this practice will be regulated in the coming years, as there is a lot of consumer confusion, and so far companies were able to go wild west with ridiculous Eulas that would warrant massive lawsuits if they tried to pull this kind of shit with physical copies.
I am not embracing Digital Distribution because you're simply left at the mercy of a company, and I am not trusting any gaming company to fullfill their promise of acting in my interest.
What if you tell them, and they answer that you've been obviously stealing the game and were trying to get a free online pass... (EA customer support line)
I fully understand why people don't expect companies to commit to their products. I certainly don't anymore.
I suspect, that at least here in Europe this practice will be regulated in the coming years, as there is a lot of consumer confusion, and so far companies were able to go wild west with ridiculous Eulas that would warrant massive lawsuits if they tried to pull this kind of shit with physical copies.
I am not embracing Digital Distribution because you're simply left at the mercy of a company, and I am not trusting any gaming company to fullfill their promise of acting in my interest.
What if you tell them, and they answer that you've been obviously stealing the game and were trying to get a free online pass... (EA customer support line)
I fully understand why people don't expect companies to commit to their products. I certainly don't anymore.