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2 month old Bravia oled. Burn in ? (UPDATE - ISSUE BEING RESOLVED SONY WILL REPLACE READ OP)

Toe-Knee

Toe-Knee

Member
I'm gutted about this it's only 2 months old but this has happened or following all the prevention guidelines.

Luckily Sony support are being great and the rep said its definitely an issue and just has to authorise things with his manager after seeing the photos.

Apparently they can't provide another a1 so it will be an af8/9

https://drive.google.com/file/d/14rSkP4xZVMPmqYymJJC5YDorzu-tkbgZ/view?usp=drivesdk
https://www.dropbox.com/s/2tplhlocv8jfn2b/DSC_0008.JPG?dl=0

Update: Problem solved Sony are replacing the set due to a panel fault. Just waiting on the call to book the exchange timeslot.

I'm kinda disappointed that this thread just turned into an argument about lcd vs oled but that's forums for you.

Sony support were great and had very frequent and helpful communication both by phone and email.
 
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Grinchy

Grinchy

Banned
I would be pretty sad about this. I'm looking into getting a nice 75'' when the 2019 models are out and I can nab a 2018 model for a better deal, but I worry all the time that something will go wrong with it. When TVs get that big, I imagine support becomes more difficult.

My brother's Sony died on him about 2 weeks after the 12 month manufacturer warranty expired. My sister had an extremely expensive Bravia die on her as well. I've just seen and read enough problems about Sony TVs that I will probably continue to avoid them and stick with Samsung. It's all anecdotal, but I still have a weird feeling about Sony TVs.
 
The_Mike

The_Mike

I cry about SonyGaf from my chair in Redmond, WA
This is why I will never touch oled. It is so pretty and the colors are unmatchable, but I’m too perfectionist to have something that some day will get burn in.

I’m sorry op, I really feel with you, and it’s great you get help. But it will be inevitable someday.
 
Toe-Knee

Toe-Knee

Member
Grinchy said:
I would be pretty sad about this. I'm looking into getting a nice 75'' when the 2019 models are out and I can nab a 2018 model for a better deal, but I worry all the time that something will go wrong with it. When TVs get that big, I imagine support becomes more difficult.

My brother's Sony died on him about 2 weeks after the 12 month manufacturer warranty expired. My sister had an extremely expensive Bravia die on her as well. I've just seen and read enough problems about Sony TVs that I will probably continue to avoid them and stick with Samsung. It's all anecdotal, but I still have a weird feeling about Sony TVs.
Click to expand...
Luckily in the UK we get a 5 year warranty.

But yeah this experience so soon after purchase is very disheartening.

I'm just hoping they don't replace it with the af8 I really like how the a1 and af9 look the af8 looks cheap IMHO.

My previous bravia was spot on though.

But saying that I've never had an issue with Samsung either
 
E

EDarkness

Member
This is why I don't want an OLED screen. Burn in is just not something I want to deal with. I get that it's pretty, but I'd much rather have peace of mind over pretty.
 
Tenaciousmo

Tenaciousmo

Member
EDarkness said:
This is why I don't want an OLED screen. Burn in is just not something I want to deal with. I get that it's pretty, but I'd much rather have peace of mind over pretty.
Click to expand...
I've had an oled screen for the past year and I would never consider changing back to IPS / TN panels , everything on it looks so nice. that said I've not had burn in problems on a 2000$ tv. If I had, I maybe wouldnt be that prone at singing its praises.
 
E

EDarkness

Member
Tenaciousmo said:
I've had an oled screen for the past year and I would never consider changing back to IPS / TN panels , everything on it looks so nice. that said I've not had burn in problems on a 2000$ tv. If I had, I maybe wouldnt be that prone at singing its praises.
Click to expand...

I can totally understand that. I've seen it happen way too often for my taste so I just avoid it. I leave my games just sitting there for hours on end and that just wouldn't be ideal for a TV with that kind of screen.
 
Toe-Knee

Toe-Knee

Member
I wasn't posting this to alarm anyone just to say how gutted I am! The rep said this is clearly a panel fault and there shouldn't even be temporary image retention until 5000+ hours of use.

I'll update when this a sorted and if it reoccurs on the new display
 
nkarafo

nkarafo

Member
Modern display technology is always about compromises. You want nice colors? Get a laggy IPS panel. Or this thing. You want something responsive with decent motion resolution? Get an ugly TN panel.
 
CyberChulo

CyberChulo

Member
Yeah, I was going to take the plunge on Oled's when I was thinking of upgrading but then I see videos like this and it's just a total turn off.
 
Urantian

Urantian

Neo Member
That sucks man. I can't do Sony electronics anymore(outside of gaming), too many issues, including a bad back and forth with them over a problem in an older TV they eventually got sued over.
 
C

chinoXL

Member
People get too paranoid over burn in..I've had one plasma for over 10 years and no issue..a newer plasma for 5 and no burn in..I gamed on both sets and even if I saw any retention I would run the built in preventative process..I just got a 55c8 and I expect the same..I usually don't game longer than 2 hours at a time but as long as you're not careless,you should be fine
 
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T

TheHighFlyingBirds

Member
CyberChulo said:
Yeah, I was going to take the plunge on Oled's when I was thinking of upgrading but then I see videos like this and it's just a total turn off.
Click to expand...

That looks like its been left on a static picture for a while given the pattern. With things like this you have no idea if its a bad design or neglect. Whilst it is bad and a worry I have about my lg, im careful not to have static screens etc. Which I think should prevent this.
 
Imtjnotu

Imtjnotu

Member
Can't go with an oled unless it was on my phone. Burn in sucks and my old kuro had it and I was devistated.

If I had to go with an led I'd try to find a Sony z9
 
Shin

Shin

Banned
Toe-Knee said:
Apparently they can't provide another a1 so it will be an af8/9
Click to expand...
AF9/A9F master series it is then, lucky you and they handled it well.

CyberChulo said:
Yeah, I was going to take the plunge on Oled's when I was thinking of upgrading but then I see videos like this and it's just a total turn off.
Click to expand...

It's also why we need more competition in the OLED space, Samsung got their version coming up.
But Japan Display needs to speed things up a bit considering how many companies are part of that.
 
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REDRZA MWS

REDRZA MWS

Member
That photo doesnt look like burn in, looks like a defective tv. I have an LG 65” OLED E7P and game for hours daily, not a single issue.

Hope it all works out for you.
 
sendit

sendit

Member
The_Mike said:
This is why I will never touch oled. It is so pretty and the colors are unmatchable, but I’m too perfectionist to have something that some day will get burn in.

I’m sorry op, I really feel with you, and it’s great you get help. But it will be inevitable someday.
Click to expand...

As a perfectionist, do you take that into consideration when constructing a sentence?
 
peronmls

peronmls

Member
my sony is being shipped to me... Should I cancel? I play a lot of single player and horror games. Thought the blacks would be good for me.
 
n0razi

n0razi

Member
The_Mike said:
This is why I will never touch oled. It is so pretty and the colors are unmatchable, but I’m too perfectionist to have something that some day will get burn in.

I’m sorry op, I really feel with you, and it’s great you get help. But it will be inevitable someday.
Click to expand...

Im perfectionist so thats why I went OLED.... VA panels have terrible viewing angles and IPS panels have backlight uniformity issues and poor black levels. I'm happier with 5 years of excellent image quality over 10 years of compromised image quality.
 
Skyn3t

Skyn3t

Banned
Burn ins were the only thing that made me cross LG B7 from the TV purchase list a year ago. Hope the newer panels in 2-3 years will be more resistant to this shit.
 
Spukc

Spukc

always chasing the next thrill
shit like this ruins the name of oled.

my LG C7 has been running static huds for 8 hours plus,

Z E R O F U C K I N G burn in

i will never ever want to go back to lcd tech.
oled is so much better
 
Nethernova

Nethernova

Member
I play hours and hour days and days weeks and weeks of world of Warcraft with UI elements constantly on screen and I have zero burn in :/
 
JohnnyFootball

JohnnyFootball

GerAlt-Right. Ciriously.
Spukc said:
shit like this ruins the name of oled.

my LG C7 has been running static huds for 8 hours plus,

Z E R O F U C K I N G burn in

i will never ever want to go back to lcd tech.
oled is so much better
Click to expand...
Yeah, all of these "fears of burn in" posts really piss me off. Burn in is so rare and practically non-existent.
I've had an OLED for 6 months and have played a lot of games for extended periods with UI elements and have had no image retention whatsoever.

OP, my advice to you is to call Sony and see if they will honor the warranty. 2 months is within most warranties.
 
Toe-Knee

Toe-Knee

Member
peronmls said:
my sony is being shipped to me... Should I cancel? I play a lot of single player and horror games. Thought the blacks would be good for me.
Click to expand...
The Blacks are amazing as was the picture until this happened. Sony said it must be a defective panel so I wouldn't worry personally.
 
Toe-Knee

Toe-Knee

Member
JohnnyFootball said:
Yeah, all of these "fears of burn in" posts really piss me off. Burn in is so rare and practically non-existent.
I've had an OLED for 6 months and have played a lot of games for extended periods with UI elements and have had no image retention whatsoever.

OP, my advice to you is to call Sony and see if they will honor the warranty. 2 months is within most warranties.
Click to expand...
They're handling it going to replace it with an af8 or af9 just waiting for verification the rep said it should all be sorted by Tuesday with the replacement being dropped off as they pick this up.
 
Tenaciousmo

Tenaciousmo

Member
EDarkness said:
I can totally understand that. I've seen it happen way too often for my taste so I just avoid it. I leave my games just sitting there for hours on end and that just wouldn't be ideal for a TV with that kind of screen.
Click to expand...
I was doing it too but i've been learning to close the tv. Saving a bit on power i guess
 
TFGB

TFGB

Member
I’ve had Sony TVs since the 70s and never had one ‘die’ on me. My mum still uses the excellent WEGA CRT that I gave her a decade ago. My 65A1 (OLED) in the bedroom doesn’t have burn in, and once I eventually get round to upgrading my Kuro in the front room, it’s highly likely it’ll be with a Sony.
 
RoboFu

RoboFu

One of the green rats
I have had a lg oled for two years now and no burn in. But I also reconfigured the picture first thing when I bought it. These TVs now days come with eye searing high contrast and sharpness.
 
Grimmrobe

Grimmrobe

Member
That's a bummer. Always hated it when a new piece of kit goes bad shortly after I get it. Thankfully, that doesn't happen often.
 
kraspkibble

kraspkibble

Permabanned.
yes OLEDs get burn in. nothing you can do. that's why i'm not touching OLED tvs. they are too much money and burn in is unacceptable for even the cheapest screens.
 
bee

bee

Member
this put a friend of mine off buying one not so long ago as he only plays pc games and by his own admission would either forget or be too lazy to prevent this, he ended up with a samsung QE55Q9FN (qled with local dimming) and i must admit he made the right choice, no dolby vision but still a fantastic screen
 
Mattyp

Mattyp

Gold Member
JohnnyFootball said:
Yeah, all of these "fears of burn in" posts really piss me off. Burn in is so rare and practically non-existent.
I've had an OLED for 6 months and have played a lot of games for extended periods with UI elements and have had no image retention whatsoever.

OP, my advice to you is to call Sony and see if they will honor the warranty. 2 months is within most warranties.
Click to expand...

A lot of us here are old enough to remember dropping $5K+ on plasmas and getting nothing but static burn in 12 months later. My Pioneer 55" on release was $9k and rooted after 2 years. Which is a shame because it was one of the best panels I've ever had.

I went with a QLED Samsung 75" recently that was more expensive than the LG OLED I was looking at even though I know the OLED colours look better it's just not for me yet. It's more common than people think sadly it's still not just a 1 off here and there. When people say OLED burn in doesn't happen anymore they just need to ask themselves where the OLED desktop screens are, and why we don't have them yet.
 
Caayn

Caayn

Member
That almost looks like a panel issue rather than burn-in. Hope you get it sorted out properly.

Anecdotal: I use a 2015 OLED, which is equipped with the very first generation 4k panels for consumers. I use it practically solely for gaming, including many hours with games that have static HUD elements. And my panel is still fine, no sign of burn-in or other damage.

I'm not going back to LCD TVs.
 
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JohnnyFootball

JohnnyFootball

GerAlt-Right. Ciriously.
Mattyp said:
A lot of us here are old enough to remember dropping $5K+ on plasmas and getting nothing but static burn in 12 months later. My Pioneer 55" on release was $9k and rooted after 2 years. Which is a shame because it was one of the best panels I've ever had.

I went with a QLED Samsung 75" recently that was more expensive than the LG OLED I was looking at even though I know the OLED colours look better it's just not for me yet. It's more common than people think sadly it's still not just a 1 off here and there. When people say OLED burn in doesn't happen anymore they just need to ask themselves where the OLED desktop screens are, and why we don't have them yet.
Click to expand...
Nobody is saying that burn-in can't happen, but you have to be incredibly careless and almost work to have it happen. Plasmas reached that point where the argument could be made that burn-in was practically non-existent. I know because my parents still have a 10 year old Panasonic cheap plasma and I can tell you that there is nothing remotely considering any burn-in has happened after all those years and they don't remotely think about doing anything to take precautions against burn-in.

OLEDs are now practically at that point, too. Heck, I can't recall an instance where I have seen image retention on my OLED (LG B7), let alone burn-in and that surprised me because after all the hours I put into games like Dark Souls, Assassins Creed Odyssey and now RDR that at some point I would see some minor retention that I would have to put some effort into to get to go away. That's not to say that I didn't do things to try and minimize it (change HUD size every so often, turn off HUD completely, etc.), but I get so disappointed that people live in fear of something that is almost (not completely) non-existent. If you're varying your content and doing little things (HUD changing etc) burn-in absolutely should not happen. Period. Panel variance matters and occasionally one of those will slip through the cracks and get to a consumer, but bad panels are usually spotted early on and given that it has been 2 months for OP, he is still well within warranty to get a better panel.

As for your question about desktop monitors that's a fair point, because the viewing conditions for a desktop monitor are far more different than a TV.
 
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CyberChulo

CyberChulo

Member
n0razi said:
Im perfectionist so thats why I went OLED.... VA panels have terrible viewing angles and IPS panels have backlight uniformity issues and poor black levels. I'm happier with 5 years of excellent image quality over 10 years of compromised image quality.
Click to expand...

Don't you loose detail in dark shadows due to black crush on oleds? They have perfect blacks but they can't display all the details in shadowy areas.
 
CyberChulo

CyberChulo

Member
jep_uk said:
That looks like its been left on a static picture for a while given the pattern. With things like this you have no idea if its a bad design or neglect. Whilst it is bad and a worry I have about my lg, im careful not to have static screens etc. Which I think should prevent this.
Click to expand...

Yes, but I don't want to have to sit and baby a television. I should be able to leave something on pause for at least an hour or more without having to worry about stuff like image retention. That's how I got fucked when I listened to people who told me that they never got IR on Plasmas. I went ahead and bought one. At some point I started to notice Dead Rising health bars stuck on my screen when I was watching a show that displayed cloudy skies. I tried everything in the book but what I thought was IR turned out to be burn in. With FALD sets I don't have to worry about what I watch for how ever long I leave it on screen. Mind you I'm talking about leaving something on for days before something may happen to LED screens vs hours for Oled.
 
DarkBatman

DarkBatman

SBI’s Employee of the Year
CyberChulo said:
Yes, but I don't want to have to sit and baby a television. I should be able to leave something on pause for at least an hour or more without having to worry about stuff like image retention. That's how I got fucked when I listened to people who told me that they never got IR on Plasmas. I went ahead and bought one. At some point I started to notice Dead Rising health bars stuck on my screen when I was watching a show that displayed cloudy skies. I tried everything in the book but what I thought was IR turned out to be burn in. With FALD sets I don't have to worry about what I watch for how ever long I leave it on screen. Mind you I'm talking about leaving something on for days before something may happen to LED screens vs hours for Oled.
Click to expand...

I have an LG OLED B6 for 1 1/2 years. Fell asleep MANY times in front of it (sleep mode is activated, but it turns off after 4 hours).
No burn in till this day. Had image retention twice, but that problem disappeared after a few minutes.
The cleaning mode works great and helps keeping the image clean.
 
JohnnyFootball

JohnnyFootball

GerAlt-Right. Ciriously.
CyberChulo said:
Yes, but I don't want to have to sit and baby a television. I should be able to leave something on pause for at least an hour or more without having to worry about stuff like image retention. That's how I got fucked when I listened to people who told me that they never got IR on Plasmas. I went ahead and bought one. At some point I started to notice Dead Rising health bars stuck on my screen when I was watching a show that displayed cloudy skies. I tried everything in the book but what I thought was IR turned out to be burn in. With FALD sets I don't have to worry about what I watch for how ever long I leave it on screen. Mind you I'm talking about leaving something on for days before something may happen to LED screens vs hours for Oled.
Click to expand...
If you’re the kind of person that is incapable of turning off a TV if you’re going to be away for it for an hour and considers that “babying a TV” then you’re right, maybe an OLED is not for you. Even in those moderately tough conditions burn in would be unlikely due to pixel shifting that all OLED have AFAIK implemented.

But if you’re constantly leaving static images because it’s just too much effort to do the horribly difficult task of turning off the TV when you know you’re gonna be away from it for a while then I guess that maybe an OLED is not for you.
 
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D

dirthead

Banned
Called it a long time ago. OLED is today's plasma: an awkward interim technology that's going to be completely swept away once MicroLED hits the market.

MicroLED is everything you want from OLED without any of the disadvantages.
 
DarkBatman

DarkBatman

SBI’s Employee of the Year
dirthead said:
Called it a long time ago. OLED is today's plasma: an awkward interim technology that's going to be completely swept away once MicroLED hits the market.

MicroLED is everything you want from OLED without any of the disadvantages.
Click to expand...

Did you have a MicroLED TV at home to test its disadvantages?
While the tech is promising, I'd wait for the first real reviews in order to be sure it's superior.
 
TacosNSalsa

TacosNSalsa

Member
CyberChulo said:
Yeah, I was going to take the plunge on Oled's when I was thinking of upgrading but then I see videos like this and it's just a total turn off.
Click to expand...

Does this happen when just watching TV? Some stations like to keep their watermark on in the corner the entire time
 
DarkBatman

DarkBatman

SBI’s Employee of the Year
Ahjumbie said:
Does this happen when just watching TV? Some stations like to keep their watermark on in the corner the entire time
Click to expand...

I read about several ways this can happen (with TV channels and games).

- A faulty panel.
- OLED light and brightness levels are set way too high.
- Unplugging the TV after turning it off will stop the cleaning process
- Pixel shift option was turned off

I watch news channels regularly and play A LOT and don't have any burn-in after 1 1/2 years.
 
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TacosNSalsa

TacosNSalsa

Member
DarkBatman said:
I read about several ways this can happen (with TV channels and games).

- A faulty panel.
- OLED light and brightness levels are set way too high.
- Unplugging the TV after turning it off will stop the cleaning process
- Pixel shift option was turned off

I watch news channels regularly and play A LOT and don't have any burn-in after 1 1/2 years.
Click to expand...

I'll do some more research but I like these answers seems like it can be easily avoided (other than the faulty panel) thanks!
 
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JohnnyFootball

JohnnyFootball

GerAlt-Right. Ciriously.
zcaa0g said:
Incorrect. Anyway, 77-0 and 66-28.
Click to expand...
Not incorrect. 100% true. If it were the case manufacturers would have abandoned the technology long ago. Panasonic and Philips are both entering the OLED game and early reviews have been great.
Ahjumbie said:
Does this happen when just watching TV? Some stations like to keep their watermark on in the corner the entire time
Click to expand...
Burn in is very rare and is largely avoidable. Those that watch stations with a built in logo all day everyday have risk but I have done multiples saturdays watching college football logos and not one ever stayed.

It’s unlikeky that burn in will be an issue.
 
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