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1-800-4MYXBOX is the worst support I've ever dealt with...

meltpotato said:
why would MS replace your copy of GRAW? that makes zero sense... it's not coming from them. your issue is clearly with the retailer.
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Because the bundle is put together by Microsoft Canada. They are actually responsible for what's in that box, even if they aren't the publisher. That said, if it's within EB's return/exchange/warranty period, which is ....14 days, I'd be kicking shit at the manager/district manager until they stood behind their store policy.

edit: Christmas gift, or did you just not get around to opening the game? Either way, EB only does Xmas exchanges until Jan 15th, so you are probably going to have to sort it out with MS/Ubi.
 
Emerson said:
Out of 4 total calls, probably 1 was bad, 3 were fine, and 1 was great (first time).
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There are three types of people in the world: those that can count, and those that cannot count.
 
meltpotato said:
why would MS replace your copy of GRAW? that makes zero sense... it's not coming from them. your issue is clearly with the retailer.
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Because it's an official bundle that came in a sealed box, perhaps? It's not like I bought it separately, if I did I would have just called Ubisoft to begin with.
 
Segata Sanshiro said:
Because the bundle is put together by Microsoft Canada. They are actually responsible for what's in that box, even if they aren't the publisher. That said, if it's within EB's return/exchange/warranty period, which is ....14 days, I'd be kicking shit at the manager/district manager until they stood behind their store policy.

edit: Christmas gift, or did you just not get around to opening the game? Either way, EB only does Xmas exchanges until Jan 15th, so you are probably going to have to sort it out with MS/Ubi.
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I have the EB warranty as well.
 
They hung up on me.
angry.gif
 
Ohhhhh. Hahahahah. Call EB, that warranty covers everything in the box. They don't want to play ball, move up the seniority chain. I'm glad my local EB has good people on staff.
 
curiouscharles said:
I've had the absolute WORST luck when it comes to 18004myxbox support. I've had a broken xbox since Dec.27th. I phoned them on the 28th, got the repair order done with, waited a week and a half, still no box. Phone them back, turns out they didn't send one out "how the hell...whatever, can you just make a new repair order?" "Phone back in an hour, it takes awhile to cancel this one." "Fine." Make another order, wait another week and a half, STILL NOTHING. Phone back, same thing happened again, they just forgot to send my box. So now I'm on my third repair order, and it better be ****ing coming, or there's gonna be hell to pay. I have a 500 dollar piece of useless plastic that's been occupying space for over 3 god damn weeks now. I really just wanna sell it and get a ps3 now, I have developed a strong hatred for Microsoft throughout this ordeal.
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im going through the EXACT same situation
 
You think-1800-4MYXBOX is bad you should try dealing with Bell Canada.... actually don't deal with Bell Canada... ever.

Seriously though, my experience with Xbox Support was quite good but with that said my issue was completely different.
 
JB1981 said:
i'm actually on the phone with them now (inquiring for the 5th time and ONE MONTH later) about my POS wireless headset. The lady has had me on hold so long that I just took a shit while waiting. I'm now back at my computer, reading GAF - still on hold.
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Was it rich, smooth, and creamy?
 
Segata Sanshiro said:
Ohhhhh. Hahahahah. Call EB, that warranty covers everything in the box. They don't want to play ball, move up the seniority chain. I'm glad my local EB has good people on staff.
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Ubisoft is emailing me info for a replacement disc, I have to scan my receipt and send it to them apparently, it takes 3-6 weeks, and of course we might even be talking about business days here.:lol
 
Kittonwy said:
Ubisoft is emailing me info for a replacement disc, I have to scan my receipt and send it to them apparently, it takes 3-6 weeks, and of course we might even be talking about business days here.:lol
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Oh well, I'm glad at least you're getting a replacement. Sounded like you were getting the bum's rush for a bit there.
 
JB1981 said:
i'm actually on the phone with them now (inquiring for the 5th time and ONE MONTH later) about my POS wireless headset. The lady has had me on hold so long that I just took a shit while waiting. I'm now back at my computer, reading GAF - still on hold.
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You mind letting us know what they tell you about the headset thing? I am having a problem with mine dropping out all the time... I agree it is a POS.
 
I almost hanged myself after dealing with MS support. When my first two 360's died they were ok but the third time they gave me hell. Only thing they didnt have me do is jump up and down with the 360 on my head. They also told me to hold and obviously hanged up on me. Just hope I never have to deal with them again. Its also amazing how many people named Mike and David India has.
 
Segata Sanshiro said:
Oh well, I'm glad at least you're getting a replacement. Sounded like you were getting the bum's rush for a bit there.
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The only customer service I was remotely satisfied with so far has been Ubisoft, the rep asked me if I bought the bundle so maybe it's not just an isolated case, at least I'm getting a replacement EVENTUALLY instead of getting a run-around, the MS rep was relatively useless, and EB was... well EB.
 
Alski said:
You mind letting us know what they tell you about the headset thing? I am having a problem with mine dropping out all the time... I agree it is a POS.
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they told me to call back monday - lolz
 
Carl2282 said:
I'm still having problems with customer support replacing my 360. its been 15 days and i haven't revcieved a shipping containter. Yesterday I filed a complaint with The Better Business Bureau®
Serving Alaska, Oregon and Western Washington.

heres the link if you need to file a complaint http://thebbb.org/commoncomplaint.html
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It's been a month and I still haven't received my coffin. Too bad the BBB is useless.
 
Barnolde said:
Call back and you'll get someone better.
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Yeah, pretty much. Customer service varies greatly based on who answers the phone. Not just a Microsoft, everywhere. I called for my 360, got someone who had no clue and gave me bad info, I called back and then got someone who was really good and acted like they actually cared.

As far as the wireless headset, everyone I have talked to has said that it sucks. Hopefully they work out the problems with it. I am surprised they released a product with so many problems.
 
If you're calling about the refund MS promised, our agents don't have any further information about that. So if that's the case, you can hang up now.

Unplug the console. I'll wait. Did that help?

I'm sorry that didn't help.

Is your console on fire? If so, please douse the flames with water or a fire extinguisher.

Microsoft doesn't cover consoles damaged with water or fire extinguishers. If this is why you are calling, feel free to hang up now.
 
DoctorWho said:
It's been a month and I still haven't received my coffin. Too bad the BBB is useless.
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I never got a box. I was informed by customer service Microsoft wasn't sending them out anymore. This was in December of last year. I just sent it myself at the UPS store.
 
dskillzhtown said:
I never got a box. I was informed by customer service Microsoft wasn't sending them out anymore. This was in December of last year. I just sent it myself at the UPS store.
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they are sending out boxes again as of last month I believe.
 
Carl2282 said:
How was your experience with the BBB? how long did they take to respond to your complaint?
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I filed the complaint on a Tuesday night online and got a response that Thursday. I dealt with a woman named Sarah, who I eventually had to play phone tag with. My complaint was that I should not be paying for the repairs because of the faulty hardware. I pushed hard, and I paid 75$ CAD for the repair and got a free 1 year warranty.
 
dskillzhtown said:
I never got a box. I was informed by customer service Microsoft wasn't sending them out anymore. This was in December of last year. I just sent it myself at the UPS store.
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You were misinformed.
 
It took 2 months of being told something was shipped to me repeatedly, but it was never sent, worth of phone calls to get my powerbrick replaced... and now I'm having either the same issue, or something different... I didn't call yet because I'm not going to be around to jump through the rings of fire for a couple months... it's really disgusting... then again, I never dealt with any other companies customer support before, never had problems with anything else, just the 360... So as of now, it stands as worst customer service I've ever dealt with on a list of 1... And 5 out of 6 times I called, I couldn't understand what the hell they were saying... I'm not trying to sound racist, but it's an american product, supposedly calling an american location, you should deal with people that know how to speak english clearly enough... I just asked to speak directly to a supervisor the last time repeatedly, nothing else... they wanted my name, I said I want a supervisor...

Now I'm getting mad again just thinking about it...
 
Speevy said:
If you're calling about the refund MS promised, our agents don't have any further information about that. So if that's the case, you can hang up now.

Unplug the console. I'll wait. Did that help?

I'm sorry that didn't help.

Is your console on fire? If so, please douse the flames with water or a fire extinguisher.

Microsoft doesn't cover consoles damaged with water or fire extinguishers. If this is why you are calling, feel free to hang up now.
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:lol
 
DoctorWho said:
Purolator customer support has had me on hold for 10 ****ing minutes.

****!
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I have many bad experiences with Purolator. "Purainlater" as i call them in french (Purain = animal poop, "later" for later). In short, the service is poop and it's late.
 
HOLY **** MICROSOFT LIED TO ME!! Arne... you need to slap some bitches around.

They gave me a tracking number today and told me the box had shipped last Tuesday. I try the tracking number and it didn't work at first. I just went to try it again now and it says that Purolator just received the box today.

WTF!!???

My 360 broke down 1 month ago!! I've missed out on gaming goodness and almost bought a bloody PS3 when I finished playing Zelda on my Zelda machine!
 
DoctorWho said:
My 360 broke down 1 month ago!! I've missed out on gaming goodness and almost bought a bloody PS3 when I finished playing Zelda on my Zelda machine!
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Holy sh*t! Someone help this man - he's on the brink and there's no telling what he might do!

We should all pitch in for a new 360.
 
Bildi said:
Holy sh*t! Someone help this man - he's on the brink and there's no telling what he might do!

We should all pitch in for a new 360.
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That's right. Beware...

You know if we all pitched for every poor schmuck whose 360 broke down it really would only cost each of us a dollar. We could create a lifetime safety net.
 
painey said:
xbox support is abysmal, no doubt about it.
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It is. I'm lucky that I haven't had any problems with my 360 yet but my condolences to those having to deal with Microsoft. Not pleasant.

DoctorWho said:
That's right. Beware...

You know if we all pitched for every poor schmuck whose 360 broke down it really would only cost each of us a dollar. We could create a lifetime safety net.
Click to expand...

Unfortunately, we're all posting on a video game forum so we're probably not the most adept when it comes to organising.... well...... anything.

But it's a nice thought.
 
My experience has been great with MS customer service. My Xbox died Friday night, I called 800-4MY-XBOX on Saturday morning. I received my coffin today. Not bad considering Monday was a holiday.
 
My wired controller broke, and though it was past the warranty, MS sent me a new one after I called the OP's number. Sure, it took some time to set it all up, but I was very pleased with their help.

Yes, I only read the first post.
 
Yea, they need hearing aids. I spelled out the street I live on and they still got it wrong. Lucky for me UPS has my address on their records :lol
 
Just got off the phone with them and I'm still shocked at how poorly the commuication is. Were you expceting some HOT NEW INFO on the 360 call support situation?
 
lessthanthree said:
Finally hung up after being on the phone with some outsourced customer service lady for over an hour trying to get my POS wireless headset replaced.
She kept giving me all these troubleshooting tips and wouldn't ****ing listen when I told her the thing was defective around 20 times.
Finally, she was telling me they were going to replace it, and then she changes her mind and starts trying to transfer me to XBL support for MORE troubleshooting...
WTF, I have an accessory, not a Live problem, so I just hung up because I didn't feel like dealing with these idiots anymore, and now I need to find a way to get a new one...

Jesus ****ing christ MS, at least stand by your products THAT ARE STILL IN ****ING WARRANTY.

and didn't Major Nelson say on his blog a while back that they were replacing them?
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Xbox service of Microsft Iberica is marvellous.
 
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