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[Nix]

Amazon CS is amazing. Call them up and I'm sure it'll be put right

Apparently, this seems to be the problem.

 

[FantasticMrFoxdie]

Woke up this morning to this:



What the fuck? Yesterday I ordered a whole bunch of shit for my work (monitors, cables, video cards) and now I get this?!!?

What the fuck happens to my Kindle and all its purchases? Are they null and void? Why the hell would they delete my account?

*avatarquote*

You just got Watergated?

Yeah, I would call them immediately. It seems like they thought you were a hacker and bought all that stuff?

 

[-Pyromaniac-]

I stopped being polite to CS people a while ago when I get fucked, call em up, raise a shit storm, demand to speak to a supervisor, and get that shit sorted man. Don't let them fuck you.

 

[PflargBlarg]

That's ridiculous if the 'cannot ever be reopened' bit is true. You know what my credit card company did when they saw unusual spending? They suspended the account and then immediately contacted me to determine if I was aware of the purchases and if I had made them. Then they reinstated it right away after that.

None of this permanently closed nonsense.

 

[Vanillalite]

I stopped being polite to CS people a while ago when I get fucked, call em up, raise a shit storm, demand to speak to a supervisor, and get that shit sorted man. Don't let them fuck you.

Yeah I hate being rude to people just doing grunt work, but to many apathetic calls to CS which resulted in next to nothing help wise changed my attitude.

 

[Casp0r]

Fuck you don't even need to call amazon, they call you.

 

[Sean]

I would try calling first, but if you don't have any luck going through Amazon customer service, you can try sending your story to The Consumerist. http://consumerist.com/tips/index.php

I'm sure they will reinstate your account ASAP after its posted on a major site, or at the very least will re-evaluate their shitty "account cannot be reopened" policy.

 

[33-Hit-Combo]

Happened to my friend, who rang them and they sorted it all out for him. It at least show they're trying to control fraud.

 

[Burger]

Maybe I should have said...

I did call them, on Saturday. That update I posted was the result of their 'investigation'.

I'll try calling again tomorrow, but I expect to talk to the same people. Will keep you posted.

 

[-Pyromaniac-]

Yeah I hate being rude to people just doing grunt work, but to many apathetic calls to CS which resulted in next to nothing help wise changed my attitude.

exactly, I fully understand that the person answering the phone is just some dude doing his/her lowly job but man, nothing is more annoying than the cycle of bullshit which leads to nowhere that occurs if you don't take control.

Then when I get my help after the shit storm I go back to being very nice. And then realize how sad it is that it was the only way I got help.

 

[Burger]

OK, slight improvement in my situation. Last night I received this:

Dear Customer,

Your Amazon.co.uk account including order (#redacted) has been placed on hold as we require further verification to allow us to process your order in a timely and secure manner.

For us to process and complete your order we require you to fax us the information below relating to the card used to place this order. We are unable to verify your address as your card issuer has declined our request citing legal and privacy reasons.

To ensure your fax is handled in a timely manner, please send the following information:

• A copy of your bank or card statement for the card used, including billing address
• The last 4 digits of the payment card
• Your name, e-mail address, phone number and order number (#026-8683922-6831554).

Please note that this information must be sent via fax as we are unable to accept attachments via email. For ease of processing, please write your order number and e-mail address clearly at the top of the fax.

===========================================
Fax: 0208 636 9326 (UK only)
International Fax: +44 208 636 9326 (outside the UK)
===========================================

For your security please do not send any password information as this is not required.

During this verification process you will not be able to access your Amazon.co.uk account. Please do not place a new order using a new account as this may result in additional delays. Be advised your order will be on hold for a maximum of 4 days after which time it will be cancelled if we haven’t received your fax containing the required information.

If you are unable to send the fax, please ask the issuer of your debit or credit card to contact us so we may verify your account details. The card issuer can reach us via the above fax number. The fax should include the name and fax number of a specific representative with whom we can correspond if necessary.

We will remove the hold on your Amazon.co.uk account and complete the processing of your orders once we have verified your billing information.

Thank you for your patience with our security measures.



Sincerely,

Account Specialist
Amazon.co.uk
==================

Strange. I thought my account had been deleted, and orders cancelled? The emails from Amazon have been quite contradictory in nature.

Some of the items I ordered arrived today, which was even stranger. So I talked to my boss, explained what happened and he sort of flipped out. He told me to tell them to fuck off, cancel everything and we will go somewhere else (understandable). Anyway, I got the statement, faxed everything off, and got this back a few hours later:

Thank you for contacting us at Amazon.com.

As previously requested, please fax us a copy of a recent credit card
billing statement (206-266-1838 US or 001-206-266-1838
internationally), confirming the name, address, and telephone number
associated with the credit card presented for your order(s).

To ensure that your fax is processed in the most timely manner, please
be sure it includes the email address used when placing your order,
and/or the order number you received in your email confirmation.

Please note that your Amazon.com account and order will remain on hold
pending receipt of this fax. We do apologize for any inconvenience
this may cause you.

Feel free to contact us should you have any questions or concerns, and
thank you for your interest in shopping at Amazon.com.


Sincerely,

Account Specialist
Amazon.com
https://www.amazon.com/?tag=neogaf0e-20

Who are these people? I wrote a new letter, and explained that the statement included everything they required, and if they require further information they need to ask for it.

I await a reply.

 

[UFRA]

I await a reply.

Ugh, this is so annoying to read through.

You could probably get this solved in one phone call, instead you are prolonging this whole process.

 

[Burger]

Ugh, this is so annoying to read through.

You could probably get this solved in one phone call, instead you are prolonging this whole process.

Like I said, I've sent the information, and the only way to communicate with these people (Accounts) is to follow the methods they describe.

You cannot call these people no matter how hard you try. If I called they would only pass on messages, no matter how much it is escalated.

 

[sixteen-bit]

Happened to my friend, who rang them and they sorted it all out for him. It at least show they're trying to control fraud.

Sounds like the solution Burger needs

 

[The Elite]

Believe me, I've emailed them.

I was having a large dispute with them the past week, ordered a DroboFS from them, which was via a 3rd party, who never shipped it, never replied to emails etc. I got angry and told Amazon to sort it out, they said they can't do shit for 2 weeks. Eventually I got the order cancelled, and reordered it direct from Amazon yesterday.

Now this. So I've emailed the CS guy who was sort of helping me out. I can't contact them via normal methods as I can't log in to my account.

WHY AMAZON

Is it possible the 3rd Party talked shit about you to Amazon?

 

[Burger]

Is it possible the 3rd Party talked shit about you to Amazon?

In the end they were helpful about that, and understood I had been given shitty service. I did get rather angry with Amazon though.

 

[Pctx]

In the end they were helpful about that, and understood I had been given shitty service. I did get rather angry with Amazon though.

Amazon should be able to deal with marketplace people better than this. Anxious to hear what happens Burger.

 

[Naked Snake]

Following this thread.

My longstanding faith in Amazon is being shaken...

 

[Bboy AJ]

My longstanding faith in Amazon is being shaken...

No, it isn't. This thread won't affect your purchasing habits on Amazon.

 

[mre]

No, it isn't. This thread won't affect your purchasing habits on Amazon.

I wouldn't go so far. If someone purchased a lot of digital content (ebooks, for example) I could see them looking elsewhere if they think there is a strong risk of losing access to that content (as in books they have purchased but have removed from their kindle).

 

[VanMardigan]

This thread is obviously related to the Amazon Android tablet thats coming out. Burger is just mad.

OT, I would panic if this happened to me. Just the other day, I was looking at my purchase history to sort out some warranty information. Not to mention the Kindle books. I would NOT create a new account on Amazon if I lost everything. That would be brutal.

 

[Bboy AJ]

I wouldn't go so far. If someone purchased a lot of digital content (ebooks, for example) I could see them looking elsewhere if they think there is a strong risk of losing access to that content (as in books they have purchased but have removed from their kindle).

We don't know what happens to digital purchases. Amazon might transfer the content to a new account.

 

[mre]

We don't know what happens to digital purchases. Amazon might transfer the content to a new account.

Obviously, but from the information available so far in this thread, I don't think its unreasonable to assume that someone might have a bit of trepidation until they hear how this the OP's issue is resolved by Amazon.

 

[Shiggy]

Any update?

 

[teh_pwn]

This is a highly refined marketing tactic, called Cartmanland.

 

[sk3]

I lost so much respect for amazon because they still use fax machines. That is shameful.

 

[BeautifulMemory]

I lost so much respect for amazon because they still use fax machines. That is shameful.

I have less respect for BofA, who uses fax as THE ONLY way to communicate with them besides snail mail when it comes to fraud and defending your innocence

 

[Hexadecimalt]

I have less respect for BofA, who uses fax as THE ONLY way to communicate with them besides snail mail when it comes to fraud and defending your innocence

BoA aren't the best, but I've been called twice as well as recieved texts by a fraud detection specialist at the number I gave them when I signed up for my account concerning suspicious activity.

It was around X-Mas both times so it was innocent but I was happy they had that protection there.

 

[iNvid02]

well amazon's customer support is the best i've seen so hopefully you can get it resolved easily op

 

[Hexadecimalt]

OP can we get an update on what happened with this? Was looking at some business purchases from Amazon but I remembered this thread and was anxious about it...

 

[Morn]

well amazon's customer support is the best i've seen so hopefully you can get it resolved easily op

This.

I'm just careful to not buy ANYTHING from an Amazon seller anymore after having to get refunds on three items that weren't what they listed.

 

[Vox-Pop]

This.

I'm just careful to not buy ANYTHING from an Amazon seller anymore after having to get refunds on three items that weren't what they listed.

I usually only buy books off marketplace. I kinda hate that they list items on their own page. It should be a separate page.