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Amazon UK announce PS4 bundles

Same here...I am sure it's nothing to worry about. They will be updated to the correct prices. But it would be nice if this ever stayed the same price till launch :)
 
Audioboxer said:
My vanilla order has now changed to the bundle on Amazon (gamer pack), but the price is still £349.99. Is anyone else's order like that?
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Same here. I am sure they'll update everything in due time.

I believe Amazon's end date for all the upgrades was something like the 8th of November, so they have plenty of time to update your order page.
 
Audioboxer said:
My vanilla order has now changed to the bundle on Amazon (gamer pack), but the price is still £349.99. Is anyone else's order like that?
Click to expand...

I got an e-mail a week or more ago asking about bundle options. Picked the basic KZ one but my order still hasn't changed at all.
 
With the news that the DS4 can be used with PS3 ive upgraded my order to The killzone bundle.

Only problem is, my email deadline was the 18th. Do you reckon ill still get it? I preordered on the 11th of june.
 
Posted this in the other thread -

Looks like I won't be buying anything.......

Awoke to an email this morning from Amazon that they had attempted to take payment for my pre order (I have no idea why they are doing this) and the payment failed.

They attempted to take payment from a card that expired months ago and was removed from the account (the only card that shows on my payment section on Amazon.co.uk is my current , valid one.) and that I had to provide new payment info within 5 days.

I did this (of course the only payment option available was the current valid card) and this was accepted....with the shiny new delivery date of January 2nd 2014.

Fuck You Amazon.
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RulkezX said:
I'm talking to CS now.

They say the card I uses when I initially pre ordered it is the one they tried to charge even though it's been removed from the site for months.

Their site explicitly states



yet the guy I'm talking to is saying that because they couldn't authorise the card I'm SOL.

I made sure that the old card was removed all together from the site months ago and the only payment method I have listed is the current valid one. I have no idea why they attempted to charge a card I removed from the website.

Edit : Doesn't seem to care that the card they attempted to charge was removed 3 months ago , that's my delivery date, I can cancel if it doesn't suit.

Edit 2 : refuses to escalate the issue, says it can't be changed back and all he is willing to do is change it to expedited delivery and try to get it out before the end of December.
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S yeah , fuck Amazon.
 
Yeh mine has upgraded too
Out of interest, to those that went for the Watch Dogs bundle, did Amazon ask you all to reconsider?
 
The UK.

30 mins with a CS that couldn't have cared less I was offered expedited delivery.

I'm pretty pissed off. The card they attempted to authorise was removed from the account 3 months ago, there is no reason for them to attempt to use it rather than the one listed as my payment option in "My Account".
 
RulkezX said:
The UK.

30 mins with a CS that couldn't have cared less I was offered expedited delivery.

I'm pretty pissed off. The card they attempted to authorise was removed from the account 3 months ago, there is no reason for them to attempt to use it rather than the one listed as my payment option in "My Account".
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Did you change the card listed on the PS4 pre-order or did you remove the old card from your amazon account and add the new one without changing the PS4 pre-order details?
 
RulkezX said:
The UK.

30 mins with a CS that couldn't have cared less I was offered expedited delivery.

I'm pretty pissed off. The card they attempted to authorise was removed from the account 3 months ago, there is no reason for them to attempt to use it rather than the one listed as my payment option in "My Account".
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I don't understand why they have tried your card. Aren't they supposed to only debit your card just before they ship? My pre-orders haven't been debited yet. I am in UK.
 
Acheteedo said:
Did you change the card listed on the PS4 pre-order or did you remove the old card from your amazon account and add the new one without changing the PS4 pre-order details?
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The later (this was done 3 months ago)

I understand now that they charged the expired card because it was the one on record in June when I ordered it, but no where is that made clear, indeed in the email I received leading up to the card expiry it nowhere states that any pre orders would retain the old card as payment (because it's stupid as fuck )

I'm shit out of luck, there is no chance of a launch unit and I had chosen bundle 6 (KZ , FIFA , 2x pad and camera @460 ) Buying that separately in the run up to xmas , if I could even locate one , would cost a fortune.

mocoworm said:
I don't understand why they have tried your card. Aren't they supposed to only debit your card just before they ship? My pre-orders haven't been debited yet. I am in UK.
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Authorisation I assume, to make sure the card is active for when they go to charge it.
 
I'm in the same boat, the customer service rep was fucking useless. I removed the card in June, (fucking Lloyds TSB splitting up they reissued the card, it was valid till 2015)

Maybe if we all tweet at Amazon UK's twitter account, they might do something?
 
Mine has now updated to the bundle... but estimated delivery date is now 31/12/13!?

I pre-ordered in May, so this better be a temporary issue!
 
Chadrtc said:
Mine has now updated to the bundle... but estimated delivery date is now 31/12/13!?

I pre-ordered in May, so this better be a temporary issue!
Click to expand...

Maybe when the order updated / upgraded it was processed as a new order?


RulkezX said:
Authorisation I assume, to make sure the card is active for when they go to charge it.
Click to expand...

I just made sure my card is loaded up and my orders are still in there. I have an XONE and a few games on pre-order.

Thanks for the heads up.
 
I've just had a chat with someone in CS - I have been assured I will be receiving my bundle at launch and the updates orders will take place on 4/11... I have saved a copy of the conversation, just in case!
 
RulkezX said:
The later (this was done 3 months ago)

I understand now that they charged the expired card because it was the one on record in June when I ordered it, but no where is that made clear, indeed in the email I received leading up to the card expiry it nowhere states that any pre orders would retain the old card as payment (because it's stupid as fuck )

I'm shit out of luck, there is no chance of a launch unit and I had chosen bundle 6 (KZ , FIFA , 2x pad and camera @460 ) Buying that separately in the run up to xmas , if I could even locate one , would cost a fortune.
Click to expand...

Whether or not it should have been clear to you (which I agree, it wasn't), you should be protected from having your order screwed due to a temporary issue with the card. It's insane.
 
The Amazon forums are just realising that making any changes to your order bangs you to the back of the queue. It looks like any changes to peoples pre orders count as a new order to the automated system, so get put right to the back of the queue, this includes stuff like removing games you don't need due to bundles etc.

Spoke to a 2nd CS, again said the whole process is automated and there is nothing that can be done.
 
eoa-swam said:
Has anyone else with a PS4 pre-order (UK specifically) had an attempted payment taken from their card?
Click to expand...


I ordered on a card ive since lost.

I logged into my amazon account and it said "retry credit debit card" "change payment method" no email as of yet.

Ive changed my card to my current one and now it says something along the lines of "we cannot give you a shipping estimate at this time"

If I dont have my shit at launch im going to be pissed off. I wasnt even going to pay with that card anyway, I had planned to buy with a gift certificate closer to launch.

If amazon cannot sort out my order, they can get fucked.
 
RulkezX said:
The Amazon forums are just realising that making any changes to your order bangs you to the back of the queue. It looks like any changes to peoples pre orders count as a new order to the automated system, so get put right to the back of the queue, this includes stuff like removing games you don't need due to bundles etc.

Spoke to a 2nd CS, again said the whole process is automated and there is nothing that can be done.
Click to expand...

Does this include changing payment method even if you havent been sent an email?
 
RulkezX said:
The Amazon forums are just realising that making any changes to your order bangs you to the back of the queue. It looks like any changes to peoples pre orders count as a new order to the automated system, so get put right to the back of the queue, this includes stuff like removing games you don't need due to bundles etc.

Spoke to a 2nd CS, again said the whole process is automated and there is nothing that can be done.
Click to expand...

The thing to do here is to make your voice heard. If this is a big enough problem that starts to spread bad publicity for Amazon then they will fix it.
 
Maybe stupid question but are these bundles on amazon guaranteed release date if I pre-order now? looking to swap from shopto
 
Bergsy said:
Why are Amazon charging already, Isnt it normally a few days to a week before its posted?
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Probably making sure that people are committed to the purchase and are not going to cancel it 24h before it ships.

If the supplies really are limited, they want to know the optimal number of customers who are not going to back out.
 
Just got off the phone with c/s. the guy i spoke to told me I would have no problems with changing payment method or using a gift card balance long as its not a day or two before. Ive also got a transcript from a c/s saying the same thing.
 
RulkezX said:
I would be lying if I said 100% yes , but I would assume so.

People who have removed 2nd cameras and 2nd copies of KZ from their account have been put back to January.
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surely Amazon can go through the orders and put anyone with a bundle back at the front of the queue? anyone with a bundle would have been a day one customer anyway. Just give them a few days to sort things out.
 
ThoughtsOfSpeaking said:
Does this include changing payment method even if you havent been sent an email?
Click to expand...
I was speaking to a CS rep about not being able to use my new card. The problem was apparently my shipping address since it was "inactive" (still no idea what this means). So I changed my address from what it was to the exact same address and it worked. Linked my card and everything fine. They specifically told me that there would be a delay in my order because of this. However, my order still says 30th Nov - 2nd Dec.

2nd time speaking to CS. 2nd dissapointment.
 
glaurung said:
Probably making sure that people are committed to the purchase and are not going to cancel it 24h before it ships.

If the supplies really are limited, they want to know the optimal number of customers who are not going to back out.
Click to expand...

I was planning on cancelling shortly before shipping. I haven't made my mind up if I should get it now or early 2014...
 
Burger said:
I was planning on cancelling shortly before shipping. I haven't made my mind up if I should get it now or early 2014...
Click to expand...

Gift your order to a GAF member who is in need, just get them to put the cash in your account before.

I cancelled my PS4 pre-order just last week. If I still had it I would have gladly sent it as a gift to someone else who has hit this crazy glitch in the system. As long as I had the funds from them upfront.


Certinty said:
Oh fuck they better not be charging people as the money I have in my account isn't even mine.
Click to expand...

Better cancel that order or come up with an excuse to where the money has gone !
 
glaurung said:
Probably making sure that people are committed to the purchase and are not going to cancel it 24h before it ships.

If the supplies really are limited, they want to know the optimal number of customers who are not going to back out.
Click to expand...

Makes sense but a huge company like that, you'd think it wouldnt hurt to be nice to the customers.

I worked for Amazon I know how stupid my comment sounds lol.
 
Amazon chat are telling me they will only charge me at dispatch! What the hell?

"Anuja:I'm sorry for any confusion. We don't charge our customer until the order enters dispatch process. Rest assured once your order is dispatched you will be charged and you will receive it on November 29, 2013."
 
mrklaw said:
surely Amazon can go through the orders and put anyone with a bundle back at the front of the queue? anyone with a bundle would have been a day one customer anyway. Just give them a few days to sort things out.
Click to expand...


The CS I spoke to said there is no human intervention as the whole order process is automated.

I specifically asked to be put in contact with someone who could help and he refused me saying it's impossible to change a date manually.

There is a lot of confusion on the Amazon boards, one guy just got his order changed due to removing the single camera he had as he got a bundle and now has his date changed , no one from Amazon views the boards though so complaining there is a waste of time.

Certinty said:
Amazon chat are telling me they will only charge me at dispatch! What the hell?
Click to expand...

It was an authorisation check, they don't take money, just make sure the card is active and chargeable.
 
RulkezX said:
The CS I spoke to said there is no human intervention as the whole order process is automated.

I specifically asked to be put in contact with someone who could help and he refused me saying it's impossible to change a date manually.

There is a lot of confusion on the Amazon boards, one guy just got his order changed due to removing the single camera he had as he got a bundle and now has his date changed , no one from Amazon views the boards though so complaining there is a waste of time.



It was an authorisation check, they don't take money, just make sure the card is active and chargeable.
Click to expand...

Have you a link to the Amazon forums where people have had their date changed?

thanks
 
Well I just updated my payment details as I have changed banks since preordering and mine is now saying the following.. guessing i'm screwed eh?!

DELIVERY ESTIMATE: WE NEED A LITTLE MORE TIME TO PROVIDE YOU WITH A GOOD ESTIMATE. WE'LL NOTIFY YOU VIA E-MAIL AS SOON AS WE HAVE AN ESTIMATED DELIVERY DATE.
 
Just got this email.


Amazon said:
Hello xxxx,

I’ve checked your order #xxx-xxxxxxxxx-xxxxx for the Sony PlayStation 4 (PS4) and can see that it was placed on the 12th of June with First Class delivery selected.

Rest assured that we’ll dispatch your order prior to the release day, with the intention that it arrives with you on the actual release day. The fact that you updated your CC details just now will not affect your pre-order status in any way. Also, you will be able to use the gift certificate for that order.

The information on the item’s product detail page refers to orders placed on or after 6 August 2013 and will not impact your order. Please note that changes made to your order between now and the date of dispatch may affect its Release Day Delivery eligibility.

I hope this helps. We look forward to seeing you again soon.

Warmest regards,
Rick
Click to expand...

Now I have it in writing, ill really kick off if i dont get it in time.

RulkezX said:
It was an authorisation check, they don't take money, just make sure the card is active and chargeable.
Click to expand...

I think the main card on my account is still active so I should be ok regardless. Its just not the card I ordered with.
 
I just spoke to a representative on Amazon chat, and it seems if you change the payment method (on a PS4 pre order) your delivery date will be altered. I also asked when the payment will be taken, and they said a few days before delivery date.

Transcript below:

Me: I have a Playstation 4 bundle pack which I pre-ordered in May. I need to change the payment method on that order. Will this cause any issues? I have been reading that people have changed their payment method and it 'removed' their pre order from the queue.

Manikandan: Yes exactly, if any changes made in the payment method will affect the estimated delivery date.

Me:So changing the payment method will change the delivery date? Why is this?

Manikandan: I understand your point. As our system will automatically send a request to your bank for approval, any changes regarding the payment, change in delivery, adding items etc will effect the estimated delivery date.

Me: When will the payment for the PS4 be taken? (The release date for the console is November 29th.)

Manikandan: We don’t debit money from your payment card until just before your items are dispatched. Your payment card is charged approximately 24 hours after the items in your order have entered the dispatch process.

Me: If I changed my payment method, how much would it change the delivery date by?

Manikandan: I'm afraid I'm unable to confirm. It may be estimated to deliver one or two weeks after the estimated delivery date.

Me: So would this still be the case if I changed it to a payment method which had been previously used on Amazon?

Manikandan: I'm afraid yes.

Me: Hmm, that seems to be a very odd system, but thanks for the answers
 
FWIW I had changed my original basic preorder to the Mega Pack with FIFA and my order has been updated in the order history and the delivery date still says Nov 29th.

The email from Amazon clearly said people switching to a bundle would keep their place in the queue.
 
I pre-ordered at Amazon yesterday and used the little page so select which bundle I wanted (Adrenaline Pack). I'm not to bothered about getting it on release day, but will I definitely get that bundle??
 
eoa-swam said:
I just spoke to a representative on Amazon chat, and it seems if you change the payment method (on a PS4 pre order) your delivery date will be altered. I also asked when the payment will be taken, and they said a few days before delivery date.

Transcript below:

Me: I have a Playstation 4 bundle pack which I pre-ordered in May. I need to change the payment method on that order. Will this cause any issues? I have been reading that people have changed their payment method and it 'removed' their pre order from the queue.

Manikandan: Yes exactly, if any changes made in the payment method will affect the estimated delivery date.

Me:So changing the payment method will change the delivery date? Why is this?

Manikandan: I understand your point. As our system will automatically send a request to your bank for approval, any changes regarding the payment, change in delivery, adding items etc will effect the estimated delivery date.

Me: When will the payment for the PS4 be taken? (The release date for the console is November 29th.)

Manikandan: We don’t debit money from your payment card until just before your items are dispatched. Your payment card is charged approximately 24 hours after the items in your order have entered the dispatch process.

Me: If I changed my payment method, how much would it change the delivery date by?

Manikandan: I'm afraid I'm unable to confirm. It may be estimated to deliver one or two weeks after the estimated delivery date.

Me: So would this still be the case if I changed it to a payment method which had been previously used on Amazon?

Manikandan: I'm afraid yes.

Me: Hmm, that seems to be a very odd system, but thanks for the answers
Click to expand...


Thats the total opposite I what I was just told. Fucking hell.
 
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