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Bought an OLED 4K tv and it has a dead pixel. Replace it?

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Two Words

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http://www.bestbuy.com/site/lg-65-c...c-range-metallic-gray/5252701.p?skuId=5252701

That's the tv I bought, 65" LG 4K HDR OLED TV. It has only one single dead pixel in the top left corner. I can only notice it when I am within 2 ft of the tv and when the picture is all white. At any typical viewing distance, it is completely invisible. Is a dead pixel a sign that other pixels will die as well? Is it likely that if I get it replaced that it will have a dead pixel too? Is it worth repackaging the box and driving to have it replaced and resetting everything back up?

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UPDATE:

They came to replace it today. New tv has no dead pixels. Glad I did it.
 
Word of warning. Some suppliers do not regard one dead pixel as a fault. However that may no longer be true in all cases, but it certainly has been used in small print before. If you're not happy always return asap.
 
Two Words said:
http://www.bestbuy.com/site/lg-65-c...c-range-metallic-gray/5252701.p?skuId=5252701

That's the tv I bought, 65" LG 4K HDR OLED TV. It has only one single dead pixel in the top left corner. I can only notice it when I am within 2 ft of the to and when the picture is all white. At any typical viewing distance, it is completely invisible. Is a dead pixel a sign that other pixels will die as well? Is it likely that if I get it replaced that it will have a dead pixel too? Is it worth repackaging the box and driving to have it replaced and resetting everything back up?
Click to expand...

Yes replace it, get your money's worth. Me and a friend have one with no dead pixels.
 
Slackbladder said:
Word of warning. Some suppliers do not regard one dead pixel as a fault. However that may no longer be true in all cases, but it certainly has been used in small print before. If you're not happy always return asap.
Click to expand...
Well I can return the tv, so I am assuming they would be willing to replace.
 
For one dead pixel on the edge of a 65" 4K screen: no. Right now you're in a love affair with the TV, like all new electronics owners, but after some time passes, you'll either forget about it or not care anymore. Almost no TV is perfect, so the chances of getting another that has no dead pixels or any other flaws is fairly low.
 
vatstep said:
For one dead pixel on the edge of a 65" 4K screen: no. Right now you're in a love affair with the TV, like all new electronics owners, but after some time passes, you'll either forget about it or not care anymore. Almost no TV is perfect, so the chances of getting another that has no dead pixels or any other flaws is fairly low.
Click to expand...
My biggest concern is if it is a sign that other pixels will die. I did have a tv that was getting stuck pixels. It started in one spot and it grew over time.
 
I wouldn't unless you plan to use it as a monitor and sit 2' away. You will never notice 1 pixel out of 20 million from more than a few feet away. If that is the only issue I wouldn't risk something larger.

This is coming from someone who returned 5tvs before settling on one.
 
Depends on where it's at too. I had a nice monitor with a pixel that was stuck on green. Forever, I tried all the "fixes," nothing fixed it. The pixel was near the middle of the screen and I'd occasionally think it was an aiming reticle, probably wouldn't have mattered if it'd been in a corner. I always regretted not sending it back, because once you see it, you'll always see it.
 
Why risk it, it's a factory defect out of the box. Best Buy will replace it with another model in your home if it's in the return policy. Ask home theater for a return/exchange pickup. No need to bring it in or even keep the box.

Source: I work at Best Buy in the HT department lol.
 
hoverboarder said:
Why risk it, it's a factory defect out of the box. Best Buy we'll replace it with another model in your home if it's in the return policy. Ask home theater for a return/exchange pickup. No need to bring it in our even keep the box.

Source: I work at Best Buy in the HT department lol.
Click to expand...
I bought it from Best Buy. So they'll actually come and bring the replacement and take the old one? The main thing holding me back was the thought of undoing everything and re-setting up a new tv. If half of that work is gone, then it's kinda a no-brainer.
 
IMO absolutely return that sucker. I sent my b6 back to amazon no questions asked for one dead pixel. Had my panel recently replaced for bad banding.

My view is that I'm gonna have this for years, so anything that fails within warranty is going right back.
 
Two Words said:
http://www.bestbuy.com/site/lg-65-c...c-range-metallic-gray/5252701.p?skuId=5252701

That's the tv I bought, 65" LG 4K HDR OLED TV. It has only one single dead pixel in the top left corner. I can only notice it when I am within 2 ft of the tv and when the picture is all white. At any typical viewing distance, it is completely invisible. Is a dead pixel a sign that other pixels will die as well? Is it likely that if I get it replaced that it will have a dead pixel too? Is it worth repackaging the box and driving to have it replaced and resetting everything back up?
Click to expand...
It might go away. I have the 55" version, and I noted one at that exact place as well, but it goes away on prolonged viewing. Even if yours is actually dead, just don't bother. I get it's a peace of mind thing, but I mean, who cares? The overall picture quality is stupendously gorgeous and you will never actually notice that one pixel.
 
Return it. And if the replacement has one as well, return that one as well until you have one that has a functional display.

Replaced my current PC monitor twice because of dead pixels. Like hell i´m gonna live with that.

EDIT: I actually asked amazon at the time if they would replace it for having 2-3 dead pixels. They said no, because that is an "acceptable" number according to the manufacturer. I loled and just used the 30 day return policy and ordered a new one.
 
You'll have to check the pixel warranty I suppose. Even 1080p screens often allow up for up to 5 dead pixels without being considered defective, depending on their position and behavior.

If it bothers you, sure, talk to the store. There's always the chance you'll get a TV with more dead pixels or bad backlight etc though.

edit: Manual states, "Dot Defect: This panel is an advanced product that contains millions of pixels. In a very few cases, you could see fine dots on the screen while youÂ’re viewing the TV. Those dots are deactivated pixels and do not affect the performance and reliability of the TV."

Again, definitely talk to the store if you're not happy with your purchase.
 
Send it back. That one dead pixel will bother you the next ten years though you will try to pretend and convince yourself it does not. Soon you will have others trying to spot it and when they don't use that as evidence it is no big deal but all that will do is drive you over the edge.
 
nitewulf said:
It might go away. I have the 55" version, and I noted one at that exact place as well, but it goes away on prolonged viewing. Even if yours is actually dead, just don't bother. I get it's a peace of mind thing, but I mean, who cares? The overall picture quality is stupendously gorgeous and you will never actually notice that one pixel.
Click to expand...

Highly subjective. I noticed a dead pixel on my 55b6 all the time. Fuck that noise.
 
nitewulf said:
It might go away. I have the 55" version, and I noted one at that exact place as well, but it goes away on prolonged viewing. Even if yours is actually dead, just don't bother. I get it's a peace of mind thing, but I mean, who cares? The overall picture quality is stupendously gorgeous and you will never actually notice that one pixel.
Click to expand...

Don't listen to this. You paid ridiculous money for something, and it should work as intended. Replace it.
 
If my new tv had 1 of the 8,294,400 pixels not working I would most certainly keep it. Do you suffer from Nearsightedness and have to sit 2 feet away from the screen or something, lol.
 
Two Words said:
http://www.bestbuy.com/site/lg-65-c...c-range-metallic-gray/5252701.p?skuId=5252701

That's the tv I bought, 65" LG 4K HDR OLED TV. It has only one single dead pixel in the top left corner. I can only notice it when I am within 2 ft of the tv and when the picture is all white. At any typical viewing distance, it is completely invisible. Is a dead pixel a sign that other pixels will die as well? Is it likely that if I get it replaced that it will have a dead pixel too? Is it worth repackaging the box and driving to have it replaced and resetting everything back up?
Click to expand...

You paid 3 grand for it. No way on earth would I accept a dead pixel for something I paid that much for.
 
nitewulf said:
It might go away. I have the 55" version, and I noted one at that exact place as well, but it goes away on prolonged viewing. Even if yours is actually dead, just don't bother. I get it's a peace of mind thing, but I mean, who cares? The overall picture quality is stupendously gorgeous and you will never actually notice that one pixel.
Click to expand...

if it goes away it's not dead it's stuck. I have one of those on my monitor. Stuck green and it'll go away for like 2 weeks then come back. Annoying.
 
I got the replacement order put in. They're gonna come to my place next week and deliver a new tv of the same model and take this one away.
 
Good luck. Hopefully it doesn't turn into an endless process of exchanges. There's no guarantee the next one they bring in will be problem free. One time I exchanged a TV 3 times before I just gave up and just bought a different brand and model. Hell, the other 2 replacements made me miss the original one.
 
No way would I ever return a TV for one dead pixel. It's not defective and it wouldn't bother me. I've never heard of a dead pixel meaning more will go dead over time. I don't think that's true.

If you think it would really bother you though go ahead if they'll accept it. New one might have three dead pixels.
 
Basically all I'm saying is, try to enjoy the gear you paid for and don't get OCD about it. It's like the amateur photographers that buy luxury lenses and straight away start taking pictures of brick walls to look for distortions. If you look at things that way, you'll never actually enjoy anything.

On another note, these TVs have really come down on price! I paid $2700 for the 55" version a few months back! And I could also let that fact bother me, but I wouldn't have been able to enjoy the amazing 4K HDR shows on Netflix if I had waited.
 
You paid 2800$ for quality, if you don't care about a dead pixel then you wasted money to begin with because that means you could have settled for something less.

Replace it, always.
 
You'll forever have to carry on the back of your mind you have a defective tv op. Do the right thing and get it exchanged.
 
Escape Goat said:
You have 3,999 pixels left.
Click to expand...
There are well over 4,000 pixels. Think for a moment how absurd a display that size would look with about 84x47 pixels.

Anyways, good on you for getting a replacement. It's a new product that you spent a lot on money on, and you noticed the defect. No matter how small, you would always notice it from this point on.
 
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