Are there any products that you’d like to see them offer from their stores?
Boy am I glad you asked. I guess I did just list what's wrong with them. I wanted to avoid a wall of text maybe. Anyway, here's a nice list of things they could do to save their business. Most of these are NOT easy and so, basically, impossible for them to pull off given their history.
How to save Gamestop:
* New copies are always factory sealed... obviously.
* Don't stock stuff I can get at Hot Topic. Pretty self explanatory. Be a game store first and a merch store second.
* Make your used library not suck. This means ONLY accepting complete and undamaged titles and hardware. Would it cut into their ability to stock items? Of course it would, but it would make the used games more appealing. It would also make their online store a viable place to purchase used games and consoles. Right now, it is not and that hurts them greatly.
* Properly assess and stock retro titles. Retro is blowing up right now. If there was a place where I could get a guaranteed authentic cartridge/disc for older titles without having to snipe on ebay, I'd do it. Moreso, retro shops in my area have the opposite of competitive pricing. This is an easy market to compete with. For non-complete copies, discounts should be offered.
* A rewards program like Best Buy's now cancelled gamer's club. My purchasing from Best Buy increased a good 1 billion percent when they started this program. I stopped buying games from almost everywhere. Gamestop should do the same and focus on *gasp* new games.
* Make used games secondary to new. This is a big one. I get that their model has always been built on the used dollars, but that is becoming untenable due to the switch to digital and the highly competitive pricing of new games via other outlets. If used is no longer keeping them afloat, it's time to cut most of that model lose.
* More Gamestop exclusives and exclusive content. Look. As a gamer and customer, I kind of hate this stuff, but it is one of the few things that will get me to shop at Gamestop these days. Take advantage of that.
* Partner with companies that focus on physical copies. Why is it that Best Buy has the business partnership with Limited Run Games? That should have been yours to take. Physical copies are all the rage. A partnership with the aforementioned Limited Run Games would be clutch. Also, there's Strictly Limited Games, Special Reserve Games, Playasia, etc. Heck. Publishing your own physical copies of digital only games would also work. I know they have tried on a limited basis, but clearly they backed the wrong horses.
* Stock gaming hardware that no one else will. Man, I would love it if I could get the following products at a store near me instead of having to go online and wait forever: 8bitdo controllers and receivers, FPGA consoles from Analogue (like the Mega SG, Mini NT, or the Super NT), cables from HD Retrovision, controller adapters from Brook, and scalers like the the Retrotink 2X, OSSC, and Framemeister.
* Offer free expert help on how to properly set up your consoles. New TVs with 4K and HDR have made getting the best from your system an absolute nightmare. This gets even worse if you put a receiver into the mix. Helping gamers navigate this with something like a free online chat or an apple genius bar would do wonders. They could help customers and get new customers. Think of it like how America's Tire Company will fix any flat and fill tires regardless of where you bought your tires. That's how they got my loyalty even before I became a customer. I have literally NEVER bought tires from anyone else.
* No more charging for extended warranty plans. Just offer it for free instead of making it a cash grab. Make it part of the added value of buying from Gamestop. This would work similarly to the way Costco extends the warranty of certain products for members.
* Re-brand with purpose and don't be shy about it. Changing what we know sucks can NOT be gradual. It needs to be like a strike of lightning that will get people curious to give Gamestop another chance and make the gaming press take notice.
* Stop ranking stores and employees by how much crap they sell. A store that sells a lot but doesn't make a lot of used, membership, or warranty sales should not be a bad thing. Just stop tracking it. The store either makes sales or it doesn't.
* Evaluate managers and district managers via a two tiered model where they are ranked by their superiors AND anonymously by their staff. People that treat their underlings like garbage need to go. Cut the fat and get rid of any managers or DM's that can't get behind the new business model.
Whoo boy. And there's the wall of text. Apologies. But, yeah, that's what they could do to save Gamestop. Spoiler alert. They won't do it.