Manmademan
Member
Let's look at the timeline:
-You went in on a Sunday without making an appointment. They scheduled an appointment for you 3 days later: pro-tip, you could have called to do this step, no need to go into their store.
-They diagnosed that your radio was broken and needed replacing in under an hour on the Wednesday of your appointment. They said they'd call you in a couple days when the radio arrived.
-You didn't even wait two full days before calling them to ask if the replacement radio was in stock. It was. They gave you an appointment a week later. You were unhappy so you went in-person to complain and got the appointment moved up four days.
Up to this point, the dealership did absolutely nothing wrong in my opinion.
-You came for your Monday appointment and they pushed it back a day due to being overworked. This is legitimately their mistake.
-On Tuesday you came back. They couldn't fix your car with the new radio, signifying a more significant problem than the radio unit itself. They requested you leave your car so they can look into it further. You refused.
And you want to file "a big ass complaint" as if they've done something horrible? What did they do wrong besides pushing back one of your appointments by a day (after moving it up by four days)? Screwing up the diagnosis is something they did wrong too I guess, but man, mistakes happen. Grow up and accept that.
The more I read this, the more I feel like you have a serious anger issue if this is working you up. It sucks, sure, but they aren't freaking magicians.
I'm on board with this. Get your shit together OP.