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Comcast is a very slimy company

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Z

zero shift

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So for some background. I recently moved to a different state. Prior to this all my internet life I've used Time Warner. Now they are FAR from the best company I have dealt with, but at the end of the day they provided me with reasonably fast internet with not too many problems. Anyway the new place I moved to only supports Comcast as internet since the owner doesn't allow satellite dishes. So I found a pretty good promotion for Comcast after searching (75Mbps for 30 per month).

Not bad, however the previous day things began to get a bit sketchy. I got a call from a guy who says he was from Comcast, but obviously had a very thick foreign accent. He wasn't from India but...I actually don't know where he was from. Possibly this company exploits its workers so much that they have to go to these really weird unheard of countries. Anyway, he keeps trying to sell me on a new modem that the company will deliver to me for free and I won't have to pay any installation fees as I will set it up myself. I told the guy that I already have my own modem. The guy insisted that I should accept because I get free equipment. I asked him if I would have to pay a rent fee, he kept dodging the question. After I repeatedly told him that I would not accept the hardware as I do not want to pay a rent fee the guy accepted my response and told me to have a good day and hung up the phone.

So today I got my Comcast installed. I asked the tech if there is a data cap on my service. He said "Yeah, but its 500GBs, its hard to hit." A few minutes later he looks on his phone as if he is checking something (he isn't he is on call mode doing the installation steps with the automated computer) and says "Yeah its actually 300GBs, but its still hard to hit", he continued as he said "The FCC has required all internet companies to have data caps." I asked him when did this happen, his response was last year and it was nationwide. I pointed out to him that I use to have Time Warner about a month ago and I never received any data caps from them. He got uncomfortable for a bit and said "Well...I guess Time Warner isn't following government regulations then." Fifteen minutes later he claims he checked again (despite being on the automate call installation thing) that he checked and it turns out that FCC only put the regulation on Comcast and Comcast only, in his words he stated "I guess the government really hates Comcast."

So yeah I've been with this company not even a few days and they are sketchy as fuck. Will this 300GB cap effect me in anyway? I regularly stream shows on Netflix and download games on Steam (usually a game a month or so). What happens if I hit the cap? Does the internet slow down (if so by how much) or cut off?
 
zero shift said:
What happens if I hit the cap?
Click to expand...
oQpcoIE.png
 
Everytime comcast calls me up and they try to tell me about new hardware and data caps, I tell them that if I ever get a cap on my service, I will cancel my account right then and there and remind them that Verizon is right around the corner.

That ends the conversation and they usually try to give me some sort of discount on my service.

Still probably going to cut cable once this football season is over.
 
Mesoian said:
Everytime comcast calls me up and they try to tell me about new hardware and data caps, I tell them that if I ever get a cap on my service, I will cancel my account right then and there and remind them that Verizon is right around the corner.

That ends the conversation and they usually try to give me some sort of discount on my service.

Still probably going to cut cable once this football season is over.
Click to expand...

The only way you can deal with them, sadly.
 
Mesoian said:
Everytime comcast calls me up and they try to tell me about new hardware and data caps, I tell them that if I ever get a cap on my service, I will cancel my account right then and there and remind them that Verizon is right around the corner.

That ends the conversation and they usually try to give me some sort of discount on my service.

Still probably going to cut cable once this football season is over.
Click to expand...
Don't forget to tell them you have the FCC complaint site bookmarked.
 
Comcast is definitely shady as fuck, and their customer service people will either flat-out lie or misrepresent their knowledge level because apparently saying "I don't know" to a customer is forbidden. I recently cut the cord for our TV service (kept internet) and I had a customer retention specialist repeatedly tell me that we would be hit with a fee of "at least 160 bucks" for opting out of our contract early. When I asked him to specify exactly what the dollar amount of the fee was, he kept getting shifty and just kept repeating "at least 160 bucks" while refusing to give a specific amount. He then proceeded to tell me I couldn't even start the process prior to returning my rented equipment (which is patently false). I talked to a different CSR 20 minutes later who told me it was a one-time fee of $25 and she set it up for me on the spot.

So, yeah, some people at Comcast are just awful. You definitely get the feeling there's a directive from the top to retain customers at any cost including flat-out lying and obfuscation; why else would somebody just make up some nonsense about a fee 500% higher than what the fee actually was? Fortunately some people who work there still have souls...
 
Missing "shocking news" in the title.

I told Comcast to go pound sand years ago and never looked back.
 
I just signed up for Comcast the other night, as sadly it's the only game in town where I'm moving to. Pretty sure my plan has a data cap, too, and while I don't think I'll ever hit it, it really bothers me that it's there.

The fact that they won't enforce the cap if you threaten to leave them perfectly illustrates why. It's a policy that only exists because fuck you.
 
I guess I'm lucky that I can bring my computer to work to play games and download stuff. Thank God for working the graveyard shift.
 
Their customer service is ATROCIOUS. Had to sit with a family member and help them on the phone with simply trying to access account information, for over 3 hours, with multiple phone calls. Each phone call was about 20 to 75 mins of holding or the operator on the other end in the call center hanging up. This was as I arrived after getting off work, my family member had been sitting there before I arrived and she was hung up on 7 times. We finally got the problem resolved, but as soon as we can we're probably going to switch to AT&T since we have direct TV and can get a deal with their combined service internet included (does anyone know if its any good btw?). They are almost as bad for lying, going back on agreements, and for lack of a better word, harassment as Dish is (don't even get me started).
 
Liquidsnake said:
If your playing destiny everyday, how fast do you hit the cap?
Click to expand...

Much like Destiny's end game content you never hit the cap you just keep having to repeat the same (content)conversation over and over again ad nauseum while they place greater limits on what you can do and expect you to pay more.
 
It's crazy how much shit these internet service providers get away with. Arbitrary fees, """legally""" mandated data caps, customer service only slightly superior to Hell. I hope Fiber kills 'em dead.

OP, there's not much you can really do. You either use less wifi, use free wifi and be one of those guys at Starbucks, or you invest in a data plan for your phone or what not.
 
It sucks OP. The only other internet provider in my area that even does internet only is Frontier, and their top end speed is like 1/3 of comcast, so that is not an option with my smart TV.

Funny, how they get competition and immediately lower rates and/or give more data.
 
zero shift said:
So how likely is it that I hit the limit?
Click to expand...
If you have any type of game console then very. Steam is hit or miss since file sizes vary. Netflix will be the big one especially if you binge watch/have something on in the background.

I used to hit 500+ GB on a regular basis from just basic use (games/media).
 
Calling Comcast slimy is almost a compliment. They're a shit company like all the other telecom providers. These fuckers practically hate their customers.
 
I have comcast. I'm calling tomorrow to see if I have a data cap. What happens once you hit the cap? Does speed slow down or you just stop having internet?
 
Comcast is *awful*. Virtually all American providers are terrible but Comcast has turned it into an art form.

I'm planning a switch to Google Fiber the day it's available. It'll probably be a while, though. Until then, I'm glad I have Optimum.
 
16BitNova said:
I have comcast. I'm calling tomorrow to see if I have a data cap. What happens once you hit the cap? Does speed slow down or you just stop having internet?
Click to expand...

They started enforcing the 300GB cap since October here in Florida. I reached the cap around the 10th of the month and they didn't slow down or cut the service. You have a three month grace period, after that they will start charging you extra, I believe is $10. for an extra 50GBs.
 
Sh0k said:
They started enforcing the 300GB cap since October here in Florida. I reached the cap around the 10th of the month and they didn't slow down or cut the service. You have a three month grace period, after that they will start charging you extra, I believe is $10. for an extra 50GBs.
Click to expand...

That's ridiculous. I'm assuming they let you know somehow when you are reaching the limit? Other wise many folk are gonna get charged extra without knowing.
 
I have a 250GB cap here in western Washington, but it has said "Note: Threshold not enforced" for over a year now. I did 500 GB just with Twitch and other streaming services and haven't heard a peep from them, must be in a low impact area I guess.
 
16BitNova said:
That's ridiculous. I'm assuming they let you know somehow when you are reaching the limit? Other wise many folk are gonna get charged extra without knowing.
Click to expand...

You start getting pop-up messages when you are around 75% of hitting your cap.
 
Paches said:
I have a 250GB cap here in western Washington, but it has said "Note: Threshold not enforced" for over a year now. I did 500 GB just with Twitch and other streaming services and haven't heard a peep from them, must be in a low impact area I guess.
Click to expand...

On my account it always says 250 cap but not enforced too. My home hits over 1 TBs every month easily.

The moment they enforce it I'm out.
 
Does it charge extra automatically or does it stop giving me internet and a little box pops up saying "Do I accept the $10 for 50 extra GB."
 
It's funny how cable/internet providers are so universally reviled.

I had a bad experience with Verizon recently where at midnight one day the Internet suddenly stopped working, and Verizon had no fucking idea what was wrong. I eventually probed around the settings enough to find the PPPOE login was failing. I specifically—three or four times—asked them to confirm that they were also getting a PPPOE login failure, and asked them to confirm my username and password was correct. They just dismissed my concerns and said there's no problem with the login and just kept requesting I order a Verizon router despite the router working perfectly until exactly midnight on that day.

Well, no thanks to several phone calls to them my friend and I figured out that Verizon had switched off of PPPOE some months earlier and no longer required logins for Internet access, and for the past months it had been working because they probably left the service switched on while people gradually changed their settings off PPPOE login. So we just cleared the username/password fields in the router and viola, it started working again.

What I want to know is how the hell did NONE of the 5 or 6 service reps I talked to get the memo that FIOS no longer uses a PPPOE login? Like, I understand that info escaping one or two people, but none of them stopped me when I was asking about my login to say "oh you're using PPPOE? Just switch that off." How?! Those goombas did nothing but push me to rent one of their routers for three days. My dad relented and said "ok send us one" until we finally cracked the nut and called them to cancel it.
 
Dude, when someone is doing a technical job with my shit and they either are ignorant or lying I fucking call them out. Fuck em. Whose feelings are you gonna hurt? His feelings. Because fuck him.
 
I just signed up as a new customer for Comcast Blast 150 internet. $59/mo. When they start caps in my area I'll just switch back to FIOS.
 
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