Pagusas
Elden Member
Summary for quickness:
Hired painter to do a $5k, 3000sqft interior painting job
Provided painter with color choices
Painter gets sample paints mixed, paints us a sample
wall with correct paints, we approve.
Painter goes and gets large amounts of paints mixed, gets the wrong light paint for the dominant paint color in the house, but it's only a small difference from the real paint color (lighter and slightly more blue)
After 1 week of work we feel something doesn't look right, see his in his notes he left for his crew that keeps referring to a paint color we didn't approve, checked his paint supplies (the color name sticker) and see it's the wrong color
Trying to decide if we should make him repaint it knowing it will add a lot more time to his project and make him lose money.
Long version:
A few weeks ago my wife and I decided to contract out painting our entire interior, about 3,000 square feet. Total the job is about $5000 (Includes trim, doors, ceilings and walls).
We have the painter specific paint colors, only 3 colors, Dover Gray (Dark Grey), Secret Passage (light grey) and Snowbound white. When we were deciding on the light grey we had two choices, "Secret Passage" and "Passive". We gave him our sample cards and he told us Secret Passage would work better, though they were super close (passive is slightly lighter and a hint more blue). We decided on Secret Passage and my wife drew hearts on the sample cards for the 3 colors we wanted. We reconfirm on the first morning of work, and he even painted a sample wall with "secret passage" so we could confirm we liked it. All was good.
Fast forward 1 week into the project, about 50% done (ceilings and main rooms are now painted). When we first saw it we thought it looked slightly blue, but dismissed it as simply a lot of daylight coming in the windows (and we only saw it after work and tried to stay out of the painters way). Tonight we looked at the notes he had left on our kitchen counter (used them to direct his crew), the word "Passive" was used all over to describe the light grey walls. We then looked at the 5 gallon buckets being used and right on them was "passive". He somehow ordered the wrong paint. After calling him he feels that the paint store must have messed up the order, though even if they did I imagine it's on him for not checking the paint labels before leaving with them and using them.
The dilemma for us is do we demand he redo all his work for what amounts to like a 2% difference in color, which I imagine will add a ton of the time to the job (for our schedules we don't care, but I imagine this will make the job a loss for him), or do we just shrug it off and not worry about it.
My gut is to make him change it, it was his mistake and should be corrected, and even a 1-2% difference in color can make a difference. But I feel bad thinking this way, as I know as some one who sometimes does contract work my self, nothing sucks more than having to take a fiscal loss on a large project due to a very minor problem.
What would you do gaf?
Hired painter to do a $5k, 3000sqft interior painting job
Provided painter with color choices
Painter gets sample paints mixed, paints us a sample
wall with correct paints, we approve.
Painter goes and gets large amounts of paints mixed, gets the wrong light paint for the dominant paint color in the house, but it's only a small difference from the real paint color (lighter and slightly more blue)
After 1 week of work we feel something doesn't look right, see his in his notes he left for his crew that keeps referring to a paint color we didn't approve, checked his paint supplies (the color name sticker) and see it's the wrong color
Trying to decide if we should make him repaint it knowing it will add a lot more time to his project and make him lose money.
Long version:
A few weeks ago my wife and I decided to contract out painting our entire interior, about 3,000 square feet. Total the job is about $5000 (Includes trim, doors, ceilings and walls).
We have the painter specific paint colors, only 3 colors, Dover Gray (Dark Grey), Secret Passage (light grey) and Snowbound white. When we were deciding on the light grey we had two choices, "Secret Passage" and "Passive". We gave him our sample cards and he told us Secret Passage would work better, though they were super close (passive is slightly lighter and a hint more blue). We decided on Secret Passage and my wife drew hearts on the sample cards for the 3 colors we wanted. We reconfirm on the first morning of work, and he even painted a sample wall with "secret passage" so we could confirm we liked it. All was good.
Fast forward 1 week into the project, about 50% done (ceilings and main rooms are now painted). When we first saw it we thought it looked slightly blue, but dismissed it as simply a lot of daylight coming in the windows (and we only saw it after work and tried to stay out of the painters way). Tonight we looked at the notes he had left on our kitchen counter (used them to direct his crew), the word "Passive" was used all over to describe the light grey walls. We then looked at the 5 gallon buckets being used and right on them was "passive". He somehow ordered the wrong paint. After calling him he feels that the paint store must have messed up the order, though even if they did I imagine it's on him for not checking the paint labels before leaving with them and using them.
The dilemma for us is do we demand he redo all his work for what amounts to like a 2% difference in color, which I imagine will add a ton of the time to the job (for our schedules we don't care, but I imagine this will make the job a loss for him), or do we just shrug it off and not worry about it.
My gut is to make him change it, it was his mistake and should be corrected, and even a 1-2% difference in color can make a difference. But I feel bad thinking this way, as I know as some one who sometimes does contract work my self, nothing sucks more than having to take a fiscal loss on a large project due to a very minor problem.
What would you do gaf?
