So again, what law are they breaking here? Their refund policy is extremely clear as well.
They are misrepresenting the product + service. The service is not working, therefore anyone who buys it is not able to play the game they paid for. Last time I checked misrepresentation at point of sale was fraudulent. Maybe fraud is legal where you live?
Their refund policy is clear - clear in that it says they will refund 'at their discretion' and in 'exceptional circumstances'. The problem is, you cannot get to this bit in the EULA before buying a game. The other problem is 'their discretion' is contradicted by EA themselves, where they say they will offer refunds then refuse to offer refunds when people ask for them.
If a product does not work as advertised, it should not be a matter of EA's "discretion" whether they offer a refund or not. It should be mandatory, otherwise it's fraud.
And "fundamentally broken" is very poorly defined. They clearly have intentions to fix the online functionality. I don't consider that fundamentally broken. Or if there were compatibility problems with a customer's machine, would you still consider that fundamentally broken?
I'll spell it out.
Game requires online connection to work.
Customer's internet is working.
Game provider's internet or server system is not working.
Game cannot be played.
Sounds pretty fundamental to me.