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EB/Gamestop has a different definition of the word "New"

bdoughty said:
I humbly await your dissertation on the subject. Damn those lawmakers to hell. Show the world how opening a new game is now used.

Then proceed to do that same thing for every other product that is sold as new. Then remember that they can still sell the game at whatever price they want, no matter if it is new or used. Those are just words that define the condition. They can still say, okay it's used but the price is still $49.99. Might wan't to look into the "S" in the MSRP while doing a bit of research there bucko.

Ever been to a store OTHER than EB?

Anything that is opened is sold for a discount and is labeled as open box, store demo, etc.
 
DarienA said:
Actually most shrink wrapped games from these stores DON'T have scratches on them(if they do are your store... here's a hint... don't shop there anymore), and I don't believe I said you should be forced to buy a new game "with" scratches. Do I understand being concerned about a scratch? Yes because potentially the game might not run. What I don't get is the whole OMG they opened the case and shrunk wrap the disc... if the disc is still in pristine condition... and many of them are.


Alright, well then I understand you. Because if I check the disc and there are no scratches, there's no problem. This, however, is never the case in the stores in my area (and yes, I dont go there anymore).
 
Reilly said:
If anyone has boughted any of the discounted games from this thread that were advertised as "new" but really were please post.
ARRRGH!! >:



And well, you should have asked for the used one and saved a few dollars :)
 
I don't shop at these stores because of this as well. Only problem is I miss out on the cool exclusive stuff (like the FFXII CE).
 
One time, I went to Gamestop to buy R-Type Final. I saw two copies (not the display) left where one had the factory seal removed while the other was factory sealed. The employee handed me the one that wasn't sealed. I told him I wanted the sealed one, and the employee telled at me, telling me there's no difference and couldn't understand why I wanted it. After a whil, he slapped down the factory sealed copy and put back the other one. That's one of the reasons I stopped shopping at that Gamestop (they closed now).

When I preordered Shadow Hearts: From the new World, at EB, they mixed me up with a Onimusha: DoD preorder. Because the non-preordered copies were opened (to put on display) EB hands me that copy. I was pissed, because I preorder my games just for I can get a sealed copy, and I didn't.
 
Fallout-NL said:
Alright, well then I understand you. Because if I check the disc and there are no scratches, there's no problem. This, however, is never the case in the stores in my area (and yes, I dont go there anymore).

Then that's fair... what I scoff at and there are people in this thread who will readily admit they do this, is the group of people who refuse to buy a game even if the disc and case are in pristine condition(even after they've examined it) just because it's been shrunk wrap.

I use to see the same thing when I worked in VG stores. Unlike the horror stories here I never tried to force it on the buyer I would just have to let them know that was the last copy we had.

It's very possible sh*t has gotten worse in VG stores(i.e. employees actually giving a crap, taking care of product, etc.) as it's been quite a few years since my part time VG store days.

ManaByte said:
Ever been to a store OTHER than EB?

Anything that is opened is sold for a discount and is labeled as open box, store demo, etc.

The difference seemingly is that those items open box, store demo... have actually been used. Not every shrunk wrap game is taken home by an employee and you are free to inspect any game you are about to purchase.
 
Leondexter said:
So you'd think, duh, used = opened. But no. Used = bought. You can bring in a factory-sealed game and they consider it used. But the ones they've been <ahem> using are considered new.

This is another misconception. Or just comparing stuff that shouldn't be compared.
The game doesn't come from their distributor, it comes from you. This isn't a game ordered or dispatched according to your sales stats and such. There's a reason why X store receive Y copies of B game. It's because when EB bought the games they made an estimation of their potential sales. Now when you bring back a game, they have to go with the potential sales of that game regardless it's new or used. If the game is worth 30$ in the system it's gonna give 30$ used or new because being new or not isn't related to the way they calculate their potential sales. It doesn't give them anything to buy a game they won't sell. Anyway, yet again, all basic stupid stuff i thought that more people were figuring out.
 
ManaByte said:
Ever been to a store OTHER than EB?

Anything that is opened is sold for a discount and is labeled as open box, store demo, etc.

How many other stores gut their games to use for display? I have most every electronic chain store known to man where I live and they all have their games in a case or stacked on a shelf unsealed. Not a very good analogy.

I used to sell performance products and if a customer wanted a chip or gauges from the display case they were sold as new. They had never been used.
 
The same shit happened to me when I bought Sonic Rush last week, but everything was in good condition and I got it for $19.99, so the price sticker being on my game case didn't bother me too much.
 
bdoughty said:
How many other stores gut their games to use for display? I have most every electronic chain store known to man where I live and they all have their games in a case or stacked on a shelf unsealed. Not a very good analogy.

I used to sell performance products and if a customer wanted a chip or gauges from the display case they were sold as new. They had never been used.


Man, it must suck to live in your town. :lol

I don't even see that kind of shit on ebay.
 
bdoughty said:
How many other stores gut their games to use for display? I have most every electronic chain store known to man where I live and they all have their games in a case or stacked on a shelf unsealed. Not a very good analogy.

I used to sell performance products and if a customer wanted a chip or gauges from the display case they were sold as new. They had never been used.

Then perhaps they should *shock* stop gutting games and find a more economical way of doing it?

Like I said, by their own policy the game is considered USED. To THEM OPEN = USED.

I have games that I've opened, yet never played. Does that still make them "new"? No...still considered a used game.

Just because you have a chain of retailers gutting a product and still selling it as "new", doesn't mean that's they way it should be done. Now, if they offer a discount on a gutted title then I'd be fine. But they don't. You get the same spiel from every counter monkey about it.
 
I went to get a game the other day and I was told they had one left. Great, right? Not exactly...

Dude starts to head for the in-store rack and I'm like "I ain't paying new price for an opened game". He looked at me like I was crazy and started explaing why an opened game is new. I just left...

How come these jokers need to open psp games? It's not like they have demo kiosks for those :lol
 
bdoughty said:
I used to sell performance products and if a customer wanted a chip or gauges from the display case they were sold as new. They had never been used.

I love it when apples are compared to oranges.

Software/DVD/CDs all have the same rules applied at ANY store.
OPEN = Exchange only if defective. Plus you get the same game back..no swapping.
SEALED = new and can be returned.

The only chain where these rules don't apply? EB/Gameslop.
 
Outcast2004 said:
Then perhaps they should *shock* stop gutting games and find a more economical way of doing it?

Like I said, by their own policy the game is considered USED. To THEM OPEN = USED.

I have games that I've opened, yet never played. Does that still make them "new"? No...still considered a used game.

Just because you have a chain of retailers gutting a product and still selling it as "new", doesn't mean that's they way it should be done. Now, if they offer a discount on a gutted title then I'd be fine. But they don't. You get the same spiel from every counter monkey about it.



Okay I am going to break your heart here but this will save you from making a complete ass of yourself if you ever purchase a new car. I mean someone test driving a car seems more intrusive then some pimple faced counter jocky gutting a video game.

--------------


A change at Trans 139.02(11) reverts to a long-standing
definition of “new” vehicle that was in place since the
1970’s. Under the rule, “new” means “any untitled or
non-privately titled motor vehicle of the stated model
year which has not been a demonstrator and has not been
operated more than 200 miles for purposes other than
manufacturer tests, pre-delivery tests by a dealer, dealer
exchange or delivery.”

Under Wisconsin law, dealers are required to use
“demonstrator” vehicles for any extensive test driving by
customers or for use by dealership staff. Those vehicles
must be sold as demonstrators displaying Wisconsin
Buyers Guides, rather than as new vehicles. However,
DOT realizes that a purchaser may want to test drive the
actual vehicle they intend to buy, even if they tested a
demo previously. Therefore, the rule change allows 200
miles for such purposes on vehicles sold as new.
For vehicles traded to a WI dealer from an out-of-state
dealership, the selling dealer is not responsible for
determining whether miles accrued on the vehicle at the
out-of-state dealership were for purposes allowed under
WI law. However, if the vehicle is traded from a WI
dealership, the selling dealer must count mileage from
test drives at the previous dealership into the total 200
miles when determining if the vehicle can be sold as
new. Dealers are not required to keep records of how
new car miles are accrued, but should be prepared to
explain mileage on a vehicle in the event DOT is called
upon to address a consumer complaint about new car
mileage.
 
Outcast2004 said:
I love it when apples are compared to oranges.

Software/DVD/CDs all have the same rules applied at ANY store.
OPEN = Exchange only if defective. Plus you get the same game back..no swapping.
SEALED = new and can be returned.

The only chain where these rules don't apply? EB/Gameslop.

What RULES are your refering to? I don't live in your mythical world where EB/GS have to do something because Target, BB and CC do. I can imagine you have never OWNED a business based on the logic you keep presenting. There is law written on what can be deemed as NEW. Did you not get my joke about the dissertation?


The electronic chains statred the OPENED can only be exhanged for like when piracy of DVD's started. If you were able to skip back pre-DVD you would see most stores were FAR more flexible in this area.
 
Cloudy said:
How come these jokers need to open psp games? It's not like they have demo kiosks for those :lol

They display the cases on the wall... keep up man.
 
bdoughty said:
Okay I am going to break your heart here but this will save you from making a complete ass of yourself if you ever purchase a new car. I mean someone test driving a car seems more intrusive then some pimple faced counter jocky gutting a video game.


applephoto.jpg

DOES NOT EQUAL
orange.jpg


Here's a newsflash, I've sold cars before. I definetly know more about the laws of it than you do. BUT, it has jack and shit to do with MEDIA SALES.

Keep it on topic skippy.

I think I've stated my side of it rather well.
You on the other hand? Well, you've yet to make a point without trying to compare it to something completely unrelated.
 
Please for the love of all things round and full of dough.


There is a difference between a stores policy on returns (i.e. RULES) and LAW.


Man the density is thick up in here.
 
Since this is the current GS/EB thread at the moment, I've got a question for anyone who knows: Are they pretty easy to deal with when it comes to returns on a used game, as long as you have the reciept and its within 7 days? I bought Naruto for Gamecube there yesterday for $35 used, only to find out Target has it for $20 new.
 
DarienA said:
Actually most shrink wrapped games from these stores DON'T have scratches on them(if they do at the store you frequent protip: don't shop there anymore), and I don't believe I said you should be forced to buy a new game "with" scratches. Do I understand being concerned about a scratch? Yes because potentially the game might not run. What I don't get is the whole OMG they opened the case and shrunk wrap the disc... if the disc is still in pristine condition... and many of them are.

Agreed. Just play the game. Check the disk, if it's cool, you're cool. I mean, really, don't you have anything better to do than make sure your copy of "Neo Tank Battel Old Tokyo Gas Light Panic!! 2" is factory sealed first print unstickered?
 
bdoughty said:
Please for the love of all things round and full of dough.


There is a difference between a stores policy on returns (i.e. RULES) and LAW.


Man the density is thick up in here.


You're a dipshit.... really.
Did I bring up "LAW"?

No, I brought up policy... and by EB's OWN POLICY an open title = USED.
By any other retailer that sells media.. open = USED and only exchangable for the same title IF defective.

What aren't you getting?

DustinC said:
Since this is the current GS/EB thread at the moment, I've got a question for anyone who knows: Are they pretty easy to deal with when it comes to returns on a used game, as long as you have the reciept and its within 7 days? I bought Naruto for Gamecube there yesterday for $35 used, only to find out Target has it for $20 new.
Yeah, they're usually pretty cool about it.
As long as you have the receipt, everything is kosher to them.
 
DustinC said:
Since this is the current GS/EB thread at the moment, I've got a question for anyone who knows: Are they pretty easy to deal with when it comes to returns on a used game, as long as you have the reciept and its within 7 days? I bought Naruto for Gamecube there yesterday for $35 used, only to find out Target has it for $20 new.

Usually yes. As long as you're within policy there should not be a problem... unless you get a d*ck employee. Which does happen from time to time.

Outcast2004 said:
No, I brought up policy... and by EB's OWN POLICY an open title = USED.

That brings up an interesting point.. I know that for games brought in by customers open = used, but I've never seen any documentation that the same policy applies to their own product.
 
The gamestores here never sell factory sealed games. I'd love to have one or two :( especially of games I love. .
 
DarienA said:
They display the cases on the wall... keep up man.

That excuse is kinda bs cos before the games come out, they usually have fake cases up. For example, I'm sure if you went to your local EB tomorrow, they'd have a Madden case up for display (with the actual boxart).
 
Amir0x said:
if i pay full price for a game that is advertised as new, i want that shit new. Pretty simple concept, actually, and implies that you ARE grown-up

quoted for ****ing truth. i still dont get how after i decline to accept the unwrapped game as new, the eb guy can give me a look crazier than the one i gave him when he handed it to me in the first place. almost every employee is a nerd who thinks that by working there they have ascended onto a higher plane of social of existence, and can therefore act like an ass to you at their wim. **** you, you cocksmoking wannabes.

i cant even think about it anymore ... gah. im banned from the eb closest to my house over a ds dispute that escalated hastily.
 
Outcast2004 said:
I think I've stated my side of it rather well.
You on the other hand? Well, you've yet to make a point without trying to compare it to something completely unrelated.

All you have stated is that you can;t comprehend the difference between company RULES and LAW.

It (cars and games) are related by legal definition of what is new and what is used. They even go as far as detailing why you can have up to 200 miles on a vehicle and sell it as new. So people like yourself can't grab the nearest lawyer to start frivilous lawsuit 2,000,544,151.
 
Cloudy said:
That excuse is kinda bs cos before the games come out, they usually have fake cases up. For example, I'm sure if you went to your local EB tomorrow, they'd have a Madden case up for display (with the actual boxart).


Not all companies send those cardboard display boxes for them. Especially you're niche "jappa-esque" titles that won't sell much.

Instead of finding a better solution...they gut a copy or five.
 
Cloudy said:
That excuse is kinda bs cos before the games come out, they usually have fake cases up. For example, I'm sure if you went to your local EB tomorrow, they'd have a Madden case up for display (with the actual boxart).

They don't have fake cases for every game that comes out. Only for a small % usually premiere or titles being heavily pushed get fake marketing cases. Why don't they keep the fake cases that marketing creates for them when the actual title comes out?

No idea.
 
so if i go into EB's to sell back NCAA 2007 and promise to the clerk that its new and i've never played it, i just had it sitting in a drawer, will he give me the full $60 back instead of $20 for credit?
 
Why do they rip off the plastic and/or put stickers on the game boxes anyway? Seems like a waste of time and materials on their part to do this, plus have people potentially not wanting to buy the game because it's not in "like new" condition.

But really in our consumer society, 'new' means straight from factory condtions. You don't go to store and buy opened bags of chips and other food. Would you buy a partially drank gallon of milk? Do you care that some dude wore some underwear, brought it back to the store, and they re-wraped it for you to now purchase?

We have stores and stuff for used clothes/items and they aren't selling them at full prices.

Who knows what they are doing with these games. Maybe they are doing nothing with them, maybe they are trying them out at home, using them as frisbees, drawing a still life of the discs for an art class, making pirated copies of them. In any case, you don't know.

Admittedly, as long as the game works, it shouldn't be a big deal that it was opened before. But the psychological effect of knowing you're purchasing something that is yours and hasn't been touched since it left the factory, knowing it's in pristine condtions can be worth it to a lot of people to make a fuss over. Especially paying full price. It's part of consumer culture, and it's only heightened when the purchase goes up in price and for things that are for purely entertainment purposes.
 
Outcast2004 said:
You're a dipshit.... really.
Did I bring up "LAW"?

No, I brought up policy... and by EB's OWN POLICY an open title = USED.
By any other retailer that sells media.. open = USED and only exchangable for the same title IF defective.


You are talking about a product that has been SOLD and taken to be played. That has absolutely nothing to do with selling a gutted game as new.

THE PRODUCT HAS LEFT THE BUILDING MAYNARD...
 
bdoughty said:
All you have stated is that you can;t comprehend the difference between company RULES and LAW.

It (cars and games) are related by legal definition of what is new and what is used. They even go as far as detailing why you can have up to 200 miles on a vehicle and sell it as new. So people like yourself can't grab the nearest lawyer to start frivilous lawsuit 2,000,544,151.

Once again...why the **** are you comparing cars to MEDIA SALES?

You really can't be that stupid, can you?

YOU brought up "law" not me
YOU keep bringing up shit unrelated to the topic at hand, not me
YOU can't grasp that EB/GS THEMSELVES define something open as USED, I grasp it just dandy.

I'm going to chalk it up to you having an extra chromosome mixed in somewhere that affects your reading comprehension. At this point, you're just a parody.
 
So why can't EB/GS setup a nice little theft detection system at the door like every other bloody retailer, and stop gutting the games?

But then again, why am i complaining, I stopped shopping there a while ago.
 
Pedigree Chum said:
Honestly, who gives a shit? It's a game. If it plays, why do you care if isn't factory sealed? Grow up.

You're talking to the guy who refuses to buy Greatest Hits games because of the red label


Here's a soluton: Don't shop at EB/Gamestop
 
Ninja Scooter said:
so if i go into EB's to sell back NCAA 2007 and promise to the clerk that its new and i've never played it, i just had it sitting in a drawer, will he give me the full $60 back instead of $20 for credit?

Depends on the store and if you know the manager or guys behind the counter. I am sure there are cases where you will get a full refund (nothing is 100% absolute). Once you open the game and exit the premesis it is by definition used.
 
ghostmind said:
So why can't EB/GS setup a nice little theft detection system at the door like every other bloody retailer, and stop gutting the games?

But then again, why am i complaining, I stopped shopping there a while ago.

You lost me on this one, what does gutting games for display case purposes have to do with a theft detection system?

Some do have said systems in place.
 
bdoughty said:
Depends on the store and if you know the manager or guys behind the counter. I am sure there are cases where you will get a full refund (nothing is 100% absolute). Once you open the game and exit the premesis it is by definition used.

my point was that the games they sell "new" are by their own definition used, so why not knock off an extra $5 to please the customer? Pretty much every retail place i've worked where there are display items, we would take like 10% off for the customer if that was the last one. I agree that this isn't that big of a deal though. Just don't shop at EB/Gamestop. Nothing to get a pop a brain cell over.
 
bdoughty said:
Depends on the store and if you know the manager or guys behind the counter. I am sure there are cases where you will get a full refund (nothing is 100% absolute). Once you open the game and exit the premesis it is by definition used.

And as far as I'm concerned, as a consumer, once THEY open the game, it's considered used, too, and I will not pay full, new price for it.

If that policy applies to me, then as far as I'm concerned it applies to them, too.
 
WHat is really irritating is that they don't just gut one but I have seen upwards of 10 gutted and prices and PLAYED TRADE IT stickers pasted on them, literrally their whole stock.

And why is it I can't open the case then return it to them? They are willing to open it for me and deface it with their stickers and sell it as new, seems pretty unreasonable that I canit open it, and if I change my mind bring it back to them for a refund.
 
Outcast2004 said:
Once again...why the **** are you comparing cars to MEDIA SALES?

You really can't be that stupid, can you?

YOU brought up "law" not me
YOU keep bringing up shit unrelated to the topic at hand, not me
YOU can't grasp that EB/GS THEMSELVES define something open as USED, I grasp it just dandy.

I'm going to chalk it up to you having an extra chromosome mixed in somewhere that affects your reading comprehension. At this point, you're just a parody.


Well there is a running parody, that is for sure.

Try and grasp the idea that there is a difference between an unsold gutted copy sitting in the store and a game that has been purchased, opened and no longer in the building... If you can't understand why the policy varies then I can't sit here and spoonfeed logic to you.
 
If you go in and get the game on launch day, they don't have time to gut it. For older games, though, yeah...that gets on my nerves.

I will buy a new game open if they assure me it is new. I don't value ripping through that terrible plastic anyway.
 
DarienA said:
You lost me on this one, what does gutting games for display case purposes have to do with a theft detection system?

Some do have said systems in place.

I think he's trying to state that if they had a better system they wouldn't have to gut a game as a theft deterrant.
 
DarienA said:
You lost me on this one, what does gutting games for display case purposes have to do with a theft detection system?

Some do have said systems in place.


Ah, stores here in the Netherlands gut the games as to prevent theft (and because they have no storage room). They have no sealed copies at all.
 
bdoughty said:
Try and grasp the idea that there is a difference between an unsold gutted copy sitting in the store and a game that has been purchased, opened and no longer in the building... If you can't understand why the policy varies then I can't sit here and spoonfeed logic to you.
Not by THEIR POLICY there isn't. It states NOTHING about having to leave the store... it only has to be opened.... that's it.... nothing more.

By your logic i could open it right there a the counter and then return it and get my money back. It don't work that way, bucko.

Ninja Scooter said:
my point was that the games they sell "new" are by their own definition used, so why not knock off an extra $5 to please the customer? Pretty much every retail place i've worked where there are display items, we would take like 10% off for the customer if that was the last one. I agree that this isn't that big of a deal though. Just don't shop at EB/Gamestop. Nothing to get a pop a brain cell over.


It's amazing...everyone else gets it but bdoughty.......
 
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