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EBGames, Best Buy: "Xbox 360 failure rate is around 25-33%."

Anyone trying to dispute these figures just needs to look at people they personally know. When the PS2 "failures" started a close groups of about 10 guys I know had 1 fail amongst us.

For the 360, all 10 of us were launch buyers. 5 (including myself) have had zero problems. 3 guys have exchanged theirs once. 1 guys is on his third unit and the other guy has had 3 fail on him. Maybe we are just the most unlucky bunch of friends on the planet, but it seems a little too peculiar. System is fantastic - engineering is horrible.
 
chriskzoo said:
System is fantastic - engineering is horrible.
Click to expand...

Very true. I love my 360. It's got a great selection of games, a wonderful online service, lots of multimedia support, and generally is just an all-around good console. But I shouldn't be worrying for the console's life everytime I put a disc into the tray. The problem is I do. And apparantly so do lots of other people. There's obviously something wrong with that scenario.
 
Well im not sure about 30-33% failure rate, what i can say is that both my XBOX 360 systems have failed. My launch system and the replacement Microsoft sent me, both failed. For me thats 100% failure rate which is unacceptable. Im going give it one more shot and buy an Elite. I like to think of these wise words: Fool me once shame on me, fool me twice shame on you, fool me a third time and im just a damn fool. Microsoft dont make me out to be a fool, please.
 
Sorry did we say 3-5%?
That was a typo. We meant 33-35%.

chriskzoo said:
System is fantastic - engineering is horrible.
Click to expand...
This.
Honestly, I believe the defect rate is even worse than the return rate suggests. I'm putting up with random crashing and "this disc is unreadable errors" from my latest 360 because I'm afraid that if I return it, my next one could be even worse.

360 is far and away the least reliable console ever. That's a fact.
 
dirtmonkey37 said:
Microsoft really needs to fix this problem. This is getting out of hand -- almost two years have passed by yet Microsoft is still receiving complaints from consumers about faulty boxes.
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You're never going to hear the end of it. If they fix their repair process then you'll obviously still see the x million consoles out there continue to fail (and be reported on). If they recall / replace you'll have every hater on the net waiting to post / fake pictures of the new design 360 in RROD mode. Obviously there would be far less of these compared to the mass numbers affected now, but people will never get their confidence in the system back.

But Microsoft made their bed...
 
loosus said:
Oh no. Sounds like serious business.
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It didn't really come out right but you know that every thread for the next few months would have a pic of 360v2 RROD as soon as anyone mentions reliability. :lol
 
Psychotext said:
It didn't really come out right but you know that every thread for the next few months would have a pic of 360v2 RROD as soon as anyone mentions reliability. :lol
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So GAF is the reason we're not seeing a recall? Oh my.
 
You think MS has their eyes on anything other than their balance sheet when it comes to making that decision. My post has nothing to do with that... I was simply commenting that we'll never hear the end of RROD.
 
Not exactly accurate. You don't have to rebuy the plan in the first year. However, if you upgrade to an Elite, you do have to buy a new plan and pay the difference obviously. For me to upgrade, I would have to pay the $79.99 for the difference between Elite and another $79.99 for a new 2-year PRP for the Elite.
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Bingo! The first five I exchanged were all within the first year of my purchase. 3 of them had horrible random freezing frequently, while the other 2 died from the red lights...

With exchanging to the Elite, my PRP went out the window. I can say I fully got my money's worth though. I did not opt for a new PRP on the Elite though because when the sucker dies again, I am done with Xbox this gen!
 
BlueTsunami said:
17%-27% of the people who voted were really trollin the 360 failure rate. So it should be around 3%

REAL TALK
Click to expand...

20-30% of the people who took the poll were MS fans (which are apparantly abundant in GS) who voted only to make it seem like there wasnt a problem.

internet Polls are a bitch.
 
How on earth can someone sit here and defend MS over this???

Yeah, obviously those BB and EB employees are talking out of their asses. Nevermind the huge-****ing-thread that's on here that can barely make it off the first page before it's bumped back up with someone else's system RRODing. Obviously everyone in that thread is just making things up....anecdotal evidence AMITRITE???

It's not even just here. Look at other forums and you see the SAME damn thing. I don't know what little world the MS defenders are living in, but reading your posts I picture a little child with his fingers in his ears going "la la la la la" and just not listening because they don't want to hear the bad news...and if they don't hear it, the news doesn't exist...right?

The only thing people are getting after MS is for this flaw. Not the games. Not the DLC. Not XBL. If you pay $400 for something it sure as hell better last more than 6 months and you shouldn't have to say a silent prayer before turning it on.
 
“It’s a lucky thing for us that Microsoft extended the factory warranty to one year, because we were having a hell of a time dealing with the launch units. Now we don’t have to deal with those broken [Xbox 360s] until their second year, for those who have purchased the two year plans.”
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Good thing they extended the warranty so we can keep that money!!!!!!
 
HOLY SHIT! Now that is a high failure-rate!

I knew it was higher than 3%-5%, but I was thinking at most 20%. Thirty-three percent!

Microsoft needs to come clean and fix these things, because there is definitely something wrong here.
 
I think my biggest problem is that I have the MS warranty through January 2009 and am just PRAYING for thisthing to die to get a quieter one, but it won't!:lol
 
snack said:
HOLY SHIT! Now that is a high failure-rate!

I knew it was higher than 3%-5%, but I was thinking at most 20%. Thirty-three percent!

Microsoft needs to come clean and fix these things, because there is definitely something wrong here.
Click to expand...

according to an ex EB employee...
 
Isn't there some sort of legal thing that Microsoft would be breaking or something if this was true. I really hope someone sues Microsoft up the ass for this shit.
 
snack said:
Microsoft needs to come clean and fix these things, because there is definitely something wrong here.
Click to expand...

they won't come clean, there's no positive end to this stick for Microsoft if they do that.

the market will have to fix the "situation" before Microsoft will if there's anything to even "come clean" about.

I wouldn't be surprised if we saw a steady decline in sales as apathy gets widespread (after Halo 3 has its effect, anyway). The 360 is having its huge game dropping in September, and tons of people who don't have 360s will buy them, and without MS fixing anything in it the problem will seemingly "explode" imo
 
Well GAF has too many Sony hypes for me to take any thread about Xbox360 on here totally serious. I believe There's is a thread somewhere on GAF with Sony fans boasting about going through 6 PS2s, saying they dont care because of how great the games are on the console. I find it odd that so many are all of a sudden up in arms over 360. But when people i know that dont have an agenda say they have had a problem thats totally different. MS needs to do something about this. I doubt the number is this high, but whatever the figure it needs addressing
 
Ash Sparrow said:
Well GAF has too many Sony hypes for me to take any thread about Xbox360 on here totally serious. I believe There's is a thread somewhere on GAF with Sony fans boasting about going through 6 PS2s, saying they dont care because of how great the games are on the console. I find it odd that so many are all of a sudden up in arms over 360. But when people i know that dont have an agenda say they have had a problem thats totally different. MS needs to do something about this. I doubt the number is this high, but whatever the figure it needs addressing
Click to expand...
Are you serious?
 
FINALLY this issue is hitting a public awareness peak. feels as if more and more legitimate sources are chiming in with their own data. microsoft should be ashamed of their selves.
 
Ash Sparrow said:
Well GAF has too many Sony hypes for me to take any thread about Xbox360 on here totally serious. I believe There's is a thread somewhere on GAF with Sony fans boasting about going through 6 PS2s, saying they dont care because of how great the games are on the console. I find it odd that so many are all of a sudden up in arms over 360. But when people i know that dont have an agenda say they have had a problem thats totally different. MS needs to do something about this. I doubt the number is this high, but whatever the figure it needs addressing
Click to expand...

Wha?

GAF is too pro-Sony?

Maybe in 2003!:lol
 
Question becomes... how many working 360s are really out there? I wonder what % of people get their 360 fixed/replaced versus people who just buy a new system and add a fake 360 to the market share.
 
Barkley's Justice said:
FINALLY this issue is hitting a public awareness peak. feels as if more and more legitimate sources are chiming in with their own data. microsoft should be ashamed of their selves.
Click to expand...


Jeff at Gamestop says that the rate is only around 10%!
 
Firestreak said:
Question becomes... how many working 360s are really out there? I wonder what % of people get their 360 fixed/replaced versus people who just buy a new system and add a fake 360 to the market share.
Click to expand...


true. i guess this number doesn't take into account the amount of people that don't even bother with returning the console under warranty and just buy a new one or just dump it out altogether and leave gaming forever...
 
The rate is too high. If a quarter or third of all sold units failed, you'd really hear about it. These things always get blown out of proportion. PEACE.
 
Why are they screwing over their customers with 1 year warrantees? MS will fix the 360 for them for free within that year, it's totally painless for them to honor the warrantee completely.

It's strange to see so many specific numbers flying around about 360 after all this time. It better spur them to ****ing fix this shit.
 
My experience matches the purported failure rate of around 33%.

I've bought 3, 1 died. 2 remain (so far) alive and kicking.

Failure rates confirmed.
 
Don't see why MSoft fanboys damage control the quality control - because its obviously been horrible no matter what the number is. There should be a big class action if anyone ever got the balls to do it.
 
Explain your rationale for doubting these sources. All the doubters have committed thus far is superficial mockery without proving or otherwise providing a convincing argument that the sources are deceitful.

"ex-EBgames employee lolololol" is not a powerful, convincing argument.

In fact, given the embarrassingly evasive Todd Holmdahl interview, I'd be more inclined to believe these sources than official corporate PR at this point.
 
Demigod Mac said:
Explain your rationale for doubting these sources. All the doubters have committed thus far is superficial mockery without proving or otherwise providing a convincing argument that the sources are deceitful.

"ex-EBgames employee lolololol" is not a powerful, convincing argument.

In fact, given the embarrassingly evasive Todd Holmdahl interview, I'd be more inclined to believe these sources than official corporate PR at this point.
Click to expand...

The failure is high. There is no doubt about that. But really. EB employees will tell you that you can play Dreamcast game in a PS2..
 
Xbox 360 is going to go down as the most shoddy hardware design in gaming history.

I'm not going to be happy when my system red rings, because I know it is only matter of time. Not if, but when.
 
Blackace said:
The failure is high. There is no doubt about that. But really. EB employees will tell you that you can play Dreamcast game in a PS2..
Click to expand...

Erm, so why use anecdotal evidence to support this argument? You were arguing against the reliability of anecdotal evidence and hearsay before. Now you use it.

You can be assured that any journalist with a modicum of skill will thoroughly check the sources for validity before using them. That, and the cross-examination of the issue through the use of multiple, independent sources [Best Buy] makes it unlikely that these are just idiot fanboy employees. What's the chance of a journalist getting two bad sources? Three, four?

Reliability rates aren't the most significant issue, anyway. The significance lies in the verifiable fact that a hardware flaw exists in the 360 (X-clamps), that this flaw can be repaired successfully and cheaply by modifying the hardware, and that consoles with the clamps removed work perfectly.
 
Amir0x said:
My 360 still works! Like 3 weeks now or something! Suck on that, EBGames!
Click to expand...

Now you done did it... you better get a ton of salt to throw over your shoulder, and knock on every piece of wooden furniture in your house... if you got some trees outside, go punch them too... :P

anyways, figured MS had a typo in their reports of 3-5% failure rate, just forgot the zero's... Seriously, it's out of control, but MS is a powerful company, and nothing will become of it... Without a doubt though, worst built console ever... which is sad, cause they picked up the slack in the games department by a bit over last gen, but honestly, if i was one person who had a budget for one next-gen machine, it wouldn't be a 360 because of it's issues... You have to think if the console's die that quick, what about the machines that outlive their warranty? How long will they live?
 
Microsoft was quoted as saying "three to five percent" however long ago. They actually said "thirty five percent."


Easy mistake.
 
PantherLotus said:
Microsoft was quoted as saying "three to five percent" however long ago. They actually said "thirty five percent."


Easy mistake.
Click to expand...

:lol :lol
 
lynux3 said:
This is why I will not buy an Xbox 360.
Click to expand...

avatar1172_3.gif


Yeah I'm sure that's the reason why.
 
Blackace said:
The failure is high. There is no doubt about that. But really. EB employees will tell you that you can play Dreamcast game in a PS2..
Click to expand...

....or that Viva Pinata is coming out for PS3 and that MS owns Capcom....seriously, one of the guys told me that at a local EB. I kicked over a magazine rack in disgust.
 
What they should do AT LEAST is:

1) free repair of 3RLOD errors
2) remove the x-clamps during their repairs

Even better but probably a financial and logistics nightmare:

1) Recall all 360's in stores, remove the X-clamps, repackage and ship them back
2) Offer to freely remove the X-clamps by customer request
 
Anyone that thinks the failure rates on these things are around 4% is just completely out of the loop. I'm on my 2nd 360, and it looks like The Darkness is just about to pull this one under. Hope my warranty is still good.
 
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