Translation
I will use a translator, I hope you can understand the severity of what has happened to me in these Gamestop locations in Italy. I'm also curious to know if other parts of the world experience the same problems.
Recently, Gamestop in Italy has a special trade in promotion for the xbox one, which is as follows:
I decided to trade in some of my used games and game consoles for store credit at the Paper Mill Center in Pompeii
- An Xbox 360 Slim 250 GB
- A Playstation Vita (WiFi +4 gb)
- some games on the Nintendo DS, 3DS, Wii, Xbox and obviously PsVita
Having been an experienced shopper at Gamestop, I became very suspicious and felt as though I was being cheated in terms of trade in credit at this certain stores in the middle of Pompeii due to inconsistencies. I was unsure whether I should just accept the credit they told me I was entitled to, or go to another Gamestop in the area. Here is a map of the nearest stores:
- Pompeii (paper mill◦ Center )
- Castellammare di Stabia
- Pagani (center PEGASO)
I decided to go to the store in Pompeii's Paper Mill Center, but when I asked about the offer (posted above), the clerk tried to avoid acknowledging it. Eventually, I got him to admit that there was a special trade in offer which was valid until August 31. He then asked me to wait 3 hours while he tested the functionality of my Xbox 360, then gave me a quote for the trade in credit.
Preamble
A few months ago, I brought a couple of games in to the store at Paper Mill in order to get credit towards a new game.
The titles were:
- El Shaddai
- Gears of War 2
Each title was evaluated, respectively,
El Sheddai: 3 Euro
Gears of War 2: 2 Euro
I traded both in without a fuss.
Today, I asked for the trade in value of both titles, just to see if the clerk would confirm the same trade in value (or more likely, a lower one. )
At the store in Paper Mill, El Shaddai was worth no more than €3 in trade in credit, but Gears of War 2 had dropped all the way to $0.01!!! (you read that right) (Editor note: G*d Damn! D
My Playstation Vita was worth €50, and that sucks! I told the female clerk that I had a powerup rewards pro membership if that made a difference. All of a sudden she starts giving me an attitude, saying "Why didn't you tell me you had the card before?? -__- " From the start I was assuming that the 10% extra trade in credit would be taken into account, but since it wasn't I decided to back out of the trade and try the Gamestop at Castellammare di Stabia. Unfortunately, the store was closed then I arrived, so instead I went to the store in Pagani.
The female clerk at Pagani was much more prepared, and because of that it tool away most of my suspicion about this specific store. After traveling to these different locations and gathering the trade in values for the same set of games, it became completely evident that the prices of exchange were COMPLETELY DIFFERENT.
My Vita was now valued at €70 instead of €50.
Gears of War 2, formerly $0.01, was now valued at €15!
The rest of the titles I checked summed up to a pretty nice trade in value, some with a much better value and others with a slightly worse, but none of which were identical. At this final store, I had the clerk value all of my items including my 10% discount in the process.
Have you noticed that in all Gamestop stores, you can't see the value of the game you're trading and only the clerk can?
Here's an example:
In my honest opinion, this definitely shows the lack of transparency/openess Gamestop has with its customers. The clerk holds the advantage of evaluating the product at the lowest price while you, the customer, have no say in the matter.
If the monitor displays a trade in value of €20, the clerk could simply tell you the value is €10 or €15 instead, benefiting the company and cheating you out of your full trade value.
How is it possible that my copy of Gears of War 2 can increase from $0.01 to €15 within a few kilometers?
How is it possible that the value of my PSVita has grown from €50 to €70 within a few minutes and few miles of driving?
Is it somehow because the customer isn't allowed to see what what's on the clerk's screen and therefore wouldn't be able to tell of any inconsistencies (unless they compared values across different store like I did)? Never mind that looking into this oddity is not a simple task, or a consistent one at that, in my honest opinion.
Have any of you had similar experiences at a Gamestop? What are your thoughts on the matter?
I'm hoping to
NoTacos that this post is understandable :/
Thank you!