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I emailed NOA, and they got back to me (eshop account system)....

Just so we're clear...

1. Lose your system? Buy a new system, file a police report, send police report to Nintendo, redownload all your games.
2. System stolen? Buy a new system, file a police report, send police report to Nintendo, redownload all your games.
3. Changing to a new 3DS system? Use system transfer utility up to five times lifetime per account, and contact Nintendo support about transferring thereafter (may need to send both systems to them after the five time limit).
4. Selling your system with no new 3DS to replace it? You lose all your games.
5. Don't have a system? Can't buy any games from the eShop.
Edit:
6. System break? Send to Nintendo to fix. If in warranty, no cost. If out of warranty, some cost. Keep access to all your games.

Are these real policies, official parts of their public written policies, or something they might or might not do based on how they feel that day? Do we realize and appreciate the difference between the two cases?
 
yeah this needs to be fixed and more pressure on Nintendo should be applied to get an Account System not tied to hardware

still downloading digitally though because I think they cannot stay this stupid for long a fix is coming
Theyve gone through four platforms over the course of six years doing this
 
This is why I cringe every time I see people happily proclaiming that they've gone digital on Nintendo systems. I'm a huge DD fan but Nintendo have got it so badly wrong that they really shouldn't be supported by any informed consumer.

they got one thing wrong but not supporting Nintendo DD could also mean the demand is not there for DD so they really don't have to keep working hard on it and adding better features for the customer that is not there... even Reggie thinks DD is an experiment which pisses me off

I am one of the DD only people on Wii U the thing is I do not fear my Wii U being stolen all that much not anything else in my home

I cringe to think that I should focus on home invasion or fires instead of thinking about the speed of loadtimes and the ease of not having to take the train to Wal-Mart since I do not own a car

DD is perfect for me it saves me time and often times money so don't lump us all together as stupid customers for still supporting Nintendo's Digital plan that has a feature that would add some extra protection for us all. I want that feature but I am not the one who is stupid for not having it.
 
This is why I cringe every time I see people happily proclaiming that they've gone digital on Nintendo systems. I'm a huge DD fan but Nintendo have got it so badly wrong that they really shouldn't be supported by any informed consumer.

But the games man... :(

Though I refrain from buying full retail version digitally. I only bought around 10 critically acclaimed e-shop games, and even then I am still scared to the possibility of breaking my 3DS and losing them all :(

Well, in here you can't do anything about the 3DS being broken except to buy another, but if this happens I need to rebuy all those digital contents too :(
 
they got one thing wrong but not supporting Nintendo DD could also mean the demand is not there for DD so they really don't have to keep working hard on it and adding better features for the customer that is not there... even Reggie thinks DD is an experiment which pisses me off

I am one of the DD only people on Wii U the thing is I do not fear my Wii U being stolen all that much not anything else in my home

I cringe to think that I should focus on home invasion or fires instead of thinking about the speed of loadtimes and the ease of not having to take the train to Wal-Mart since I do not own a car

DD is perfect for me it saves me time and often times money so don't lump us all together as stupid customers for still supporting Nintendo's Digital plan that has a feature that would add some extra protection for us all. I want that feature but I am not the one who is stupid for not having it.

Why not? Companies have no incentive to change if customers continue to reward them. You seem to have this idea that if a bunch of customers throw money at Nintendo long enough that the money flow will be their catalyst to make a change. That's just not how it's supposed to work. I'm not going to give them money in the hopes that someday they'll catch up to the rest of the digital media industry.
 
Theyve gone through four platforms over the course of six years doing this

sorry I agree with you that this is stupid not to have yet the 6 yrs is still 1 generation this is yet one of those things Nintendo is very late and one of the reasons I did not support Wiiware as much as I do eShop because at the start of the Wii U I was hoping Miiverse meant Account System

So I still feel they are extremely stupid if they do not have it by this Fall

I will be force to wake up next year and stop buying from eShop by then I'll have a PS4 to get my DD from so for me Nintendo has now to fix it not another generation
 
Why not? Companies have no incentive to change if customers continue to reward them. You seem to have this idea that if a bunch of customers throw money at Nintendo long enough that the money flow will be their catalyst to make a change. That's just not how it's supposed to work. I'm not going to give them money in the hopes that someday they'll catch up to the rest of the digital media industry.

I am just not worried about money and stuff like other people yet I am dirt poor my checking reaches zero dollars every month. This is an issue for people who love to care about stuff as investments. I just love Nintendo games and take it when it comes and how it comes and lose out when they want to screw up with poor planning. In the end it is about the games for me.

I will still need my Wii U for Zelda and whatever else that gives me an escape for worst things in my life. Just saying we do not all have the same things to worry about I do not have enough money to hurt your ban on Nintendo Digital so go for it.
 
It's unacceptable. When it comes to digital games, we are either entitled to sell them used or we are entitled to access our licenses whenever we reasonably please.

It blows my mind how out of touch Nintendo is.
 
I just got so used to losing a ton of my games all the time (not my fault) that going digital really hasn't bothered me. That is to say, the only full retail game I've bought so far is Fire Emblem. But I'm thinking about doing it for Animal Crossing . . .
 
It's unacceptable. When it comes to digital games, we are either entitled to sell them used or we are entitled to access our licenses whenever we reasonably please.

It blows my mind how out of touch Nintendo is.

totally agree but one step at a time allow those of us who are entitled to bitch about this because it affects us the guys who downloaded nothing from Nintendo have no reasons to complain because they have nothing to lose

I have 28 titles downloaded from the eShop right now I did not even count my 3DS so yes I feel that limitation is highly unacceptable and the reply the OP got from the email would have pissed me off if I wrote them about this

so the ones hurt by this are the ones who own these games that are stuck with this shitty plan

but as annoyed as I am at this shit thinking Nintendo would fix this and also allow me to sell and trade my Digital Games just thinking about that makes me laugh my ass off

one problem at a time :)
 
Probably much less interesting but I emailed them too the other day (or filled in the contact schema) and asked them this : "Why are there no SNES games on the 3ds virtual console ? A lot of them would be perfect to play on the go " cause I wonder if there is a technical reason or what it is.

And I got this answer:

Hello,



Thanks for letting us know what you would like to see added to the Nintendo eShop. I'm happy to forward your comments to the appropriate people so that your feedback will be heard. While I can't guarantee Super NES games will be added, we take all feedback into consideration.


For more details about the Nintendo eShop, including an updated list of available software titles, check out the following web page:


http://www.nintendo.com/3ds/downloads

New downloadable titles should continue to be released weekly. Keep checking our website (www.nintendo.com) for the latest updates!

Sincerely,



Nintendo of America Inc.
Molly Bernard
 
The only game I will buy digitally from Nintendo that I can't buy in stores is Animal Crossing New Leaf. That's it, until they tie the account to the system and I can retrieve my games if something happened to my 3DS
 
I learned a while ago that emailing Nintendo Customer support is useless. Which is why I intent on phoning the UK's Director of PR this very afternoon and getting some "proper" responses to their shitty policies.
 
Let me put it this way:

Ever tried to re-sell your Steam purchases? Your PSN games? No? Don´t have to. Do you have the right? Yes. Are those rights currently denied for you?

Defense force for everything. This is one shitty stupid defense that has nothing to do with the subject at hand.
 
Nothing new in the OP but it's always good to talk about it so people are informed regarding what's going on with their digital purchases. What really dumb is that if you have a nintendo account they track your purchases so technically they should be able to give you the same functiunnality on that front than what Sony and Microsoft offer.
 
Are these real policies, official parts of their public written policies, or something they might or might not do based on how they feel that day? Do we realize and appreciate the difference between the two cases?
The official NoE line is "The downloaded game can only be played on the system it is downloaded to."

There's nothing about "give us X and we'll give you Y" or anything like that. So yes, it's something they might or might not do.
 
"Police Department, your call is being recorded."

"Hello, sir? I need to file a police report. I left my 3DS at Subway inadvertently and when I went back, it wasn't there."

"So, you're calling us to report that you lost something?"

"Yeah, Nintendo requires a police report in order for me to get the games back that I downloaded."

"I'm sorry. We don't do that. You lost your video game. Nothing we can do. Sorry."

That's pretty much how that phone call would go down, unless you fraudulently report your device as "stolen".

Police departments have lost and founds.
 
This is why I'll never buy Nintendo stuff digitally. Plus Nintendo games have more value in the resale market.

Only a fucking idiot would spend money on the eShop. I've spent 30p on Fzero and that made me feel dirty!
 
That Nintendo creates additional insane bureaucratic barriers in your way (filing a police report -- i.e. a huge waste of both your own time and that o the police), places arbitrary numeric limits on you (like the five-time lifetime transfer limit), and doesn't help you at all in some scenarios that every one of their competitors do (i.e. selling a system and rebuying it later or having an import system)? Yes, I think that about covers it.
Okay good. I wanted to make sure nothing major was missed. The main thing I wanted to clear up was that the repeated fear of buying digitally on Nintendo and losing the system meant automatically losing your games was unfounded for most. Nintendo's system is still making you jump through hoops to get it back and obviously could be way better than it is, but you aren't automatically throwing your money away by buying digitally on Nintendo's system.
 
Nintendo will let you redownload on a new system with a police report, whereas you'd be having to buy the game again with physical.

prove it, not using anecdotal evidence.

again, I'll repost this:

Official Nintendo Official said:
Thank you for writing. I'll be happy to answer your questions regarding virtual content on the Nintendo 3DS. All virtual content downloaded on the Nintendo 3DS is tied to the system itself. As our warranty doesn't cover lost or stolen game cards and systems, if this were to happen regardless of your games being virtual or you owning the physical copies, they would not be covered for replacement.

The prudent consumer will operate on the assumption that Nintendo is not lying about their digital download policy despite what forum boards say.
 
Anecdote:

I Spent $20 on digital games on my Blue 3DS XL

1 week later screen began to display a defect (long horizontal red line)

I went to store to replace 3DS

A few days later I wanted to replay games I had bought

found out I was SOL

never buying from nintendo e-shop again :)
 
Anecdote:

I Spent $20 on digital games on my Blue 3DS XL

1 week later screen began to display a defect (long horizontal red line)

I returned 3DS

A few days later I wanted to replay games I had bought

found out I was SOL

never buying from nintendo e-shop again :)

Someone is going to tell you that this is your fault for not knowing Nintendo's anti-consumer policy upfront. They are wrong.

It's not your fault for assuming that Nintendo would behave like every known company in existence selling digital software.
 
Basically i'll never pay Nintendo £50 for a DD game that's tied to the system.

This is why i only buy Nintendo DD content when it is on sale and therefore if everything goes pear-shaped i haven't lost much.

It's not good having no confidence in a publisher's DD strategy and system in this day-and-age. Especially one with a long history in the industry like Nintendo.

Shame.
 
I will never buy anything above £5 from Nintendo e-Shop til they fix this. I'd actually support digital on the 3DS a lot more if they had a proper account system.

Animal Crossing for example - I'd love that to always be on the system. But no, I'm put off.
 
Does any other company do this? Where they tie virtual purchases to hardware, forever lost if the hardware is lost? I can only imagine how many little kids lose their DS's.

I was really hoping he would tell me that with my 3DS serial number, I could get my games retrieved. What a crock.

I love how it's to much for them to allow a customer to redownload a game they purchased. As if they were actually giving you something.

Here's a tip: Stop buying digital games from them until they get with the times.
 
Its a pity about Nintendo's stupid DD policy.

From a quick check online, GAME are offering digital 3DS download codes for cheaper than the retail copies. You get them instantly via email, and you get a good amount of points on your GAME card against the next purchase.

All that would be fucking fantastic if only Nintendo had a proper account system in place.
 
It's always odd seeing "Nintendo wants to make you rebuy games" in these topics, since Nintendo is the one with more backwards compatibility between platforms than other console makers these days. If they wanted you to rebuy all your DSi games or Wiiware and Wii VC games when you bought a new system, there wouldn't be a transfer tool, period.

Given how much trouble they've had developing the Wii U's OS and network infrastructure, my suspicion remains: their real problem with digital distribution is that they're afraid. The moment you have a contemporary account system, you have to deal with:

- fraud
- account phishing
- game sharing schemes and workarounds
- increased volume of customer service calls and emails
- much greater potential for kids to manipulate accounts on multiple devices and charge purchases without parents knowing
- a more complex web interface to allow user management of accounts, which brings its own security risk and becomes a big fat hacking target

I have to think they've seen what has happened to companies like Sony, and fear account and security disasters would legitimately impact their bottom line. But unfortunately for them, it's the cost of doing business today. The account situation is something they have to address sooner or later.
 
It's always odd seeing "Nintendo wants to make you rebuy games" in these topics, since Nintendo is the one with more backwards compatibility between platforms than other console makers these days. If they wanted you to rebuy all your DSi games or Wiiware and Wii VC games when you bought a new system, there wouldn't be a transfer tool, period.

Given how much trouble they've had developing the Wii U's OS and network infrastructure, my suspicion remains: their real problem with digital distribution is that they're afraid. The moment you have a contemporary account system, you have to deal with:

- fraud
- account phishing
- game sharing schemes and workarounds
- increased volume of customer service calls and emails
- much greater potential for kids to manipulate accounts on multiple devices and charge purchases without parents knowing
- a more complex web interface to allow user management of accounts, which brings its own security risk and becomes a big fat hacking target

I have to think they've seen what has happened to companies like Sony, and fear account and security disasters would legitimately impact their bottom line. But unfortunately for them, it's the cost of doing business today. The account situation is something they have to address sooner or later.

But they don't seem to be bad at security, the 3DS still isn't cracked open. Granted, web security is a whole different beast, but still.
 
& I wanted to thank the op for posting this thread with the actual Nintendo policy in written form, which is crystal clear and totally unambiguous: lose the hardware & you've lost the games, full stop.

I think I half believed the received forum wisdom that Nintendo's policy was to give customers back their games if they asked, as opposed to what it actually is. I know I almost bought Fire Emblem digitally because of forum scuttlebutt making me feel it wasn't a risk.

So yeah, thanks to the OP for the written policy. cheers.
 
But they don't seem to be bad at security, the 3DS still isn't cracked open. Granted, web security is a whole different beast, but still.

3DS seems to be doing well, but don't forget they sandboxed Wii mode on the Wii U - real suspicious there, they seem to be worried about security.

The problem with accounts and web stuff is the infrastructure, staff, and maintenance required to stay on top of it. With the 3DS, they just had to make a good secure initial design and ship it, then maybe make a firmware update as needed if a security hole is found.
 
This really sucks.

I share my 3DS XL with my son. If I leave the house with the console I take care of it, if my son leaves the house with it, it has to be with me, and it never leaves my car.

I still don´t have that much invested digitally, but I think I will, those cartridges are very small, and my son almost lost one a couple of times, even with the good case I bought.
 
This is exactly why I don't own a single DD release from Nintendo. Scratch that, I own one, and only because I got it free with Club Nintendo points.
 
People seem to have a confusion about system transfers, you can do as many as you want, the limit is in the hardware being loaded with the account information. You can keep buying and buying 3DSs and you can keep making your account info to jump and jump from one to the next. What you cannot do is load account A, then load some other account B into the same device, then some other again in the same device etc etc more than five times.

If you think about it this shows how Nintendo sees software and hardware and why they decided to implement it that way. Not saying the current system is ok, because its not, at all, but I feel Nintendo thinks they would lose too much money. In theory they do, but Steam, Psn, etc etc have proved the loses are negligible, we should constantly remind them their system account sucks until they fix it. For now I also stick to physical copies if possible.
 
Someone is going to tell you that this is your fault for not knowing Nintendo's anti-consumer policy upfront. They are wrong.

It's not your fault for assuming that Nintendo would behave like every known company in existence selling digital software.

and the thing is I am still itching to buy some games (like the Oracle Games) but I'm not going to cos it's too easy for something to go wrong.

Steam and PSN -- now THAT's online distribution /so brave.
 
While I'd love to buy Animal Crossing digitally, I am going to grab myself a physical copy just because of the lack of an account system.
 
People seem to have a confusion about system transfers, you can do as many as you want, the limit is in the hardware being loaded with the account information. You can keep buying and buying 3DSs and you can keep making your account info to jump and jump from one to the next. What you cannot do is load account A, then load some other account B into the same device, then some other again in the same device etc etc more than five times.

So is it basically that the 5-transfer limit is not per account or per source system, but per target system? In other words, a given account can be involved in a system transfer any number of times, but a given 3DS system can only be a recipient of new account data five times? If so that makes sense. A kind of sense, within the context of Nintendo.
 
Only a company like Nintendo with their powerful cult of personality could turn a pretty clean cut issue like not competently employing a consumer friendly digital content account system into some philosophical debate about the nature/spirit of digital ownership rights.

It's a pretty amazing thing when you think about it, the core case is so open and shut and yet the whole thing gets so distorted when we try and discuss it that I almost forget what we were talking about.
 
People seem to have a confusion about system transfers, you can do as many as you want, the limit is in the hardware being loaded with the account information.

No, the limit is with the account. I transferred from OG 3DS to 3DSXL. Then started the process to transfer to the OG 3DS (under a mistaken idea), and it told me if I went through with it, I'd only have 3 transfers left.

It is as restrictive as it sounds, and even though 5 is probably more than most anyone will do in their 3DS lifetime, it's still a little paranoid in its restriction. I agree that Nintendo's doing all these restrictions to try to prevent piracy in the event that the hardware verification is cracked, but they still should find some better way (for the consumer) than they have. Even requiring a consistent online connection while playing a game downloaded onto another system would be better, but they didn't plan that functionality in from the beginning, so it seems unlikely they could patch it in after-the-fact. :(
 
So is it basically that the 5-.transfer limit is not per account or per source system, but per target system? In other words, a given account can be involved in a system transfer any number of times, but a given 3DS system can only be a recipient of new account data five times? If so that makes sense. A kind of sense, within the context of Nintendo.

Well source system can only have one, once you do it data is deleted and you can't transfer back.

Now I haven't actually done the five times thing but the message is pretty clear, it appears in the target system and says "this device has X transfers left, once you d oro it you'll have X-1 transfers in this device, continue?".
 
No, the limit is with the account. I transferred from OG 3DS to 3DSXL. Then started the process to transfer to the OG 3DS (under a mistaken idea), and it told me if I went through with it, I'd only have 3 transfers left.

You tried to transfer back? Why? And I don't think you can... however, if you already tried then I guess it is really a five times global limit, I thought the message was being clear but I guess not.
 
So that is my supposed stance you are hoping for?

Supposed stance? Considering I have asked you now about 4 times what your stance is and you still refuse to respond, what else am I suppose to think?

If someone asked me a simple question like I asked you, I'd provide a response, especially if I was accusing said individual of putting words in my mouth. But alas, you refuse to provide an answer to such a basic inquiry.
 
You tried to transfer back? Why?

Was trying to transfer a single game, like can be done going from DSiWare to 3DS, but 3DS to 3DS doesn't allow single game transfers. Once I realized what it was going to do, didn't go through with it. It did say that if I went through with it, there would only be 3 transfers left, though. However, you can transfer back to the same system. You just have to wait a week (I think) between system transfers. Again, this seems like it's blatantly to prevent rapid repeated copying of data, which would be a hallmark of piracy. :/
 
Only a company like Nintendo with their powerful cult of personality could turn a pretty clean cut issue like not competently employing a consumer friendly digital content account system into some philosophical debate about the nature/spirit of digital ownership rights.

It's a pretty amazing thing when you think about it, the core case is so open and shut and yet the whole thing gets so distorted when we try and discuss it that I almost forget what we were talking about.

I know right. If this was Sony, or god forbid Microsoft, there would be hell to pay. Only Apple is in the same league as Nintendo when it comes the amount of blind faith amongst enthusiasts.
 
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