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[SouthernDragon]

Internet shopping must be a godsend for some of you. Jesus.

 

[Liu Kang Baking A Pie]

I've been in an Apple store once. All the dudes there were sarcastic pricks. I really want to buy a MacBook Pro but I'm scared I'll turn into one of them.

Really?

 

[RevenantKioku]

I'd just like to chip in and say OhDocta is a real douche. He's been a guest on Leo Laporte's shows lately, and he genuinely sucks.

Uh, duh?

 

[Ninja Scooter]

I WENT TO BEST BUY AND SOMEBODY TRIED TO TALK TO ME WHAT THE FUCK IS WRONG WITH THEM!?

 

[benita]

His response to the whole thing.

Guy is an asshole with a persecution complex.

 

[industrian]

Really?

Yes. I've seen the Sarcastic Pricks' Club membership form that comes with the purchase of a MacBook. I've done my research n' shit.

 

[Einbroch]

There's a difference in being helpful and being pushy.

When people work on commission, they become pushy. They follow you, constantly bother you, and are an overall pain-in-the-ass. I work retail/commission, and my conversations always go like this:

"Hi sir/ma'am, how are you doing today?"
"I'm alright, you?"
"I'm doing good (or other joke here). Is there anything I can help you with?"
"No, I'm good, just looking."
"Okay, holler if you need anything, I'll be around."

That's it. They aren't ignored but they aren't being pushed into buying something. I hate it when people latch onto you when you're just looking. If I have a question, I'll ask. You'll feel important and I'll get the information I need.

 

[Tobor]

Uh, duh?

Well, his guests don't all suck. This guy, however, is easily one of the most annoying guests he has.

 

[WickedAngel]

I WENT TO BEST BUY AND SOMEBODY TRIED TO TALK TO ME WHAT THE FUCK IS WRONG WITH THEM!?

Yea, that's totally it.

 

[Joel Was Right]

I WENT TO BEST BUY AND SOMEBODY TRIED TO TALK TO ME WHAT THE FUCK IS WRONG WITH THEM!?

:lol

My sentiments exactly. People bitching about someone being friendly to them need to laugh once in a while

 

[WickedAngel]

:lol

My sentiments exactly. People bitching about someone being friendly to them need to laugh once in a while

How about you read what people are actually saying?

There is a significant difference between being friendly and being pushy. Why should people be expected to just sit there and take it after they've responded to sales pitches with a "No, thank you."?

There is nothing wrong with asking a customer if they need help with something and leaving them alone when they decline. That isn't what is being discussed.

 

[RevenantKioku]

Well, his guests don't all suck. This guy, however, is easily one of the most annoying guests he has.

I was more implying that of course Leo Laporte has douche guests. They tend to hang out together.

How about you read what people are actually saying?

There is a significant difference between being friendly and being pushy. Why should people be expected to just sit there and take it after they've responded to sales pitches with a "No, thank you."?

There is nothing wrong with asking a customer if they need help with something and leaving them alone when they decline. That isn't what is being discussed.

Have you worked a retail job in your life? This is relevant to whether or not you'll understand the discussion.

 

[ryutaro's mama]

I like how this thread turned out.

 

[evil solrac v3.0]

When I went to pick up my 3G the woman was so incredibly confused because I didn't want her to give me the spiel. She was basically pissed off that she didn't get to go into her Jesus phone script, despite me saving her 20 fucking minutes of drivel.

"16GB white 3g please"
"OK, well here is what you'll be getting. This phone will change your perception of the world it wi"
"I already said I wanted the phone, can you please just get it"
"Fine" stomps off mad

fuckers

and you wanted me to name the baseball thread what?! :lol

 

[CrushDance]

Wow.. Just... wow. :lol

:lol

 

[Apath]

I feel like an anomaly. I've had nothing but good service at Gamestop, Bestbuy never asks me for help more than once, and I've gotten quick speedy service at the Apple store.

 

[WickedAngel]

I was more implying that of course Leo Laporte has douche guests. They tend to hang out together.

Have you worked a retail job in your life? This is relevant to whether or not you'll understand the discussion.

For 2 years. I also worked as a server for 1 year (Which requires an even higher focus on walking the line between being helpful and being obnoxious). Any more assumptions about me or are you prepared to acknowledge the distinction?

 

[WEGGLES]

Lol. The dickish responses of certain gaffers to retail people just doing their job...oh man.

I remember in a thread a few months back someone said they thought to themselves "god, why don't you just go kill yourself?" when some clerk commended his selection at a gamestop.

Was this before or after said clerk pushed for 6 pre-orders, insuring the game and a stupid subscription?

 

[HomerSimpson-Man]

Reading this thread makes me wish for the ability to be crudely blunt with customers at times.

"Want some help, there?"

"No."

"Fuck you."

 

[RevenantKioku]

For 2 years. I also worked as a server for 1 year (Which requires an even higher focus on walking the line between being helpful and being obnoxious). Any more assumptions about me or are you prepared to acknowledge the distinction?

There were no assumptions, it was just a question.

You admit that it's a fine line but you assume everyone can walk it fine? That seems a bit ridiculous. Not every person is going to be perfect at their job and they are generally doing their best. Considering these aren't "professional" professions some slack seems giveable if they are doing their job, even if it comes off annoying. It's hardly the employee who wants to be doing the schtick, they just want to keep their job most of the time.

The truth of the matter is, a lot of these stories are quite possibly exaggerated by the "victim" of over enthusiastic or "don't want to lose their fucking job because 'secret shoppers' will say they don't need help but you're supposed to be insistent because that's a good employee" servers or whatever you may have.

Frankly, it's sad that you don't seem to show some sympathy having done the job yourself, but it's not surprising.

[/B]

Was this before or after said clerk pushed for 6 pre-orders, insuring the game and a stupid subscription?

Which still follows under "doing their job". Yeah, it's ridiculous but they'd probably rather pay the bills than try to impress raging man-child #69.

 

[SmokyDave]

OhDocta sounds like a bit of a dick to be honest.

 

[WickedAngel]

There were no assumptions, it was just a question.

You admit that it's a fine line but you assume everyone can walk it fine? That seems a bit ridiculous. Not every person is going to be perfect at their job and they are generally doing their best. Considering these aren't "professional" professions some slack seems giveable if they are doing their job, even if it comes off annoying. It's hardly the employee who wants to be doing the schtick, they just want to keep their job most of the time.

The truth of the matter is, a lot of these stories are quite possibly exaggerated by the "victim" of over enthusiastic or "don't want to lose their fucking job because 'secret shoppers' will say they don't need help but you're supposed to be insistent because that's a good employee" servers or whatever you may have.

Frankly, it's sad that you don't seem to show some sympathy having done the job yourself, but it's not surprising.


Which still follows under "doing their job". Yeah, it's ridiculous but they'd probably rather pay the bills than try to impress raging man-child #69.

Frankly, it's sad that you don't seem to read the posts you're responding to.

A retail clerk doesn't need to be as persistent as a server; your customer is mobile. If you ask them if they need assistance and they decline, the responsibility for getting further help rests on them. That isn't true of a server; if I ask you if you need help, you may decline only to realize a few minutes later that you actually did need something (Happened constantly). A server has to walk that line; a retail clerk does not.

The idea that secret shoppers will report you for failing to constantly hassle them is absurd. The company I worked for brought them in on a regular basis and I was never penalized for such a thing. They primarily rated attentiveness (Were they asked if they could be helped?) and quality of service (When they asked, was the information they received worthwhile?)

This notion that people should just allow themselves to be subjected to high-pressure sales tactics for every sale needs to die. Whether or not they're "doing their job" is irrelevant; they're the ones who accepted the shitty job and they should do so under the expectation that they're going to annoy people and achieve responses that are symptomatic of that.

 

[Amory]

[/B]

Was this before or after said clerk pushed for 6 pre-orders, insuring the game and a stupid subscription?

Ha, as I recall that wasn't specifically mentioned in the post. Only that the guy working there said something along the lines of "Oh, [insert name of popular game here]! Good choice, I've been dying to play this!" and the poster was mad because he was "getting a game review he didn't ask for" or some such shit.