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[StereoVsn]

Umm so it's a case of social engineering made possible by sharing online transactions data showing last digits of your own cc?

How is this "easy" unless you get your mail hacked or are stupid enough to share these details by yourself?

They could instruct their employees to require stricter requirements to be allowed to recover lost accounts but that's a double edged sword since you might be required to share your ID or other personal documents.

There have been so many data leaks that getting info and credit card number isn't particularly hard. That being sufficient to reset 2FA is ridiculous.

 

[Gamer79]

Sony Raising Prices ON PS PLUS then Expected to provide you with adequate security....

 

[Roman Empire]

Me waiting for a solution:

 

[DenchDeckard]

Ok, this has got to blow up now I think. Sony will hopefully catch wind and address it.

I am convinced its a lot of these outsourced call centres causing loads of these issues. Some of them, just dont give a fuck. I have had some really helpful people too so maybe some of them are just thinking they are helping but not realising how much of a colossal fuck up they are causing because of a issue where it removes the 2FA on email changing. Sony! - get some developers to look at your system