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Is Steam Support known to not reply for a week?
- Thread starter McBryBry
- Start date
Chairmanchuck
Member
My ticket from beginning of June is still open, so theres that...
Enigmatic Rainbow
Member
My grandpa submitted a ticket when he was a wee lad, and we're still waiting.
Unfortunately for you, Steam support really really sucks.
Email gaben directly and prod him with a stick and you MIGHT get some movement on it.
EnlightenedMint
Member
Steam support is pretty horrible, took me two weeks to get my account back after it was hacked.
orthodoxy1095
Banned
I wanted a game to be removed from my account and it took over a month and a half to get it done.
If you haven't heard back in a few days and the Summer/Autumn/Winter Sale didn't recently end, just bump it. In one case my issue was resolved but nobody actually updated the ticket, so I didn't realise as much until I checked my inventory one afternoon and stumbled upon the replacement gift.
Jawmuncher
Member
As soon as I read the title OP I felt pretty bad that you didn't already know. It's already been stated steam support is slow. A week would be a positive for them.
fluffydelusions
Member
I hear you get a reply quicker if you just email Gabe
ChawlieTheFair
pip pip cheerio you slags!
Steam support is a load of bollocks dude don't worry about it. Even when you do get your answer I'd be surprised if you haven't tried their solution already.
justgames7604
Member
I once got a reply in a day. I was amazed. Then I read the reply and it didnt help me one bit, had a key that didnt work from capcom themselves, it was just an endless loop of contact one anothers support. I dont understand why steam couldnt just enable my key though. They could see it was unused.
And so eMpTy23 waited and waited and waited and waited and waited and waited and then...
waited and waited and waited and then...
Died
People are probably going to make fun of you for this post, but I'd like to point out that this is the same company that wasted millions on a production shop that they ended up scuttling because they apparently thought hiring a machinist or two to run the thing would "kill their culture".
At this point I'm fairly certain support staff just issue a predetermined response based on a certain keywords in the opening message and it isn't actually read until the user responds.
You're thinking of Valve letting go of the people it had hired to explore AR (Jeri Ellsworth being the big name). Valve didn't kill off hardware entirely: there were still Steam Machine, Steam Controller and Vive prototypes to cycle through.
ipukespiders
Member
Hmmm. So if I gave them a list of a dozen games to remove, would that prove even slower to process (meaning, can they only take 1 request at a time)?
No. Also, it doesn't actually take Valve ~6 weeks to disable a licence.
I'm guessing it took an inordinate amount of time for him because he didn't keep on top of his ticket (not that he should be expected to) and it was weeks before someone at Valve realised it had been collecting dust.Tom Nook Sawyer
Member
It's amazing they got as popular as they have if there CS is really as terrible as it sounds.
(although I did just request a refund for a game and got it back the next day, despite beyond 1-day outside the return period. So that was nice)
This. It's a beautiful thing indeed. Don't worry though, if Valve does go down or things change, they will have a contingency plan to release all your thousands of dollars worth of games from their DRM. They're really good like that.
chronic_archaic
Member
Try two weeks, maybe three. I think I got mine resolved about then.
As long as you don't need to contact support, Steam works great. And to be honest there's not too many times I've ever needed to contact support (I can think of 2 occasions in 5 and a half years). But, man, is it awful when you need support. Takes them absolutely forever to respond and it's almost guaranteed it won't be resolved in the first reply either. Prepare for frustration. Number one thing that needs to be fixed, but they are doing so well anyway I don't think they have much interest in doing so.
Arkam
Member
Fully support this statement. I love Steam for so many reasons... their support is not one of them.
Even as a developer they will take days to respond to you when launching a new title.
"Measures are in place to ensure users will continue to have access to their Steam games" doesn't necessarily mean "Everything will be rendered CEG-free". My assumption is that the plan entails having all Steam content servers (Valve allows third parties to run them) updated to act as authentication servers also, meaning it would be business as usual as far as downloading and running games is concerned for as long as a company/institution deems it worthwhile to host such a server.
Coincidentally my Steam support ticket was resolved today, on Sunday of all days.
I opened it on July 7, bumped it on July 20 and July 28, finally got a first reply on August 4, to which I replied and then they resolved it today.
Granted, my issue wasn't a pressing matter, but month is kind of ridiculous.
I opened it on July 7, bumped it on July 20 and July 28, finally got a first reply on August 4, to which I replied and then they resolved it today.
Granted, my issue wasn't a pressing matter, but month is kind of ridiculous.
Possibly, but Valve haven't earned any trust from me in regards to their support while they're still in the business so I'm extremely skeptical of what they'll do if they have no reason not to drop support all together.
It's not
gravitybear
Member
It's amazing they haven't actually done anything about it. I swear if I ever get locked out I'm emailing everyone I can find that works at valve. It's pathetic that EA is outdoing them (handily) in customer support.
Sorry to hear about your account dude. I play games like 2-3 hours a night, if mine was locked I would be so pissed. Seriously, email Gabe Newell. A few people on reddit have had success that way. Isnt that pathetic??
Edit: also try making a post on reddit /r/steam. that's worked for some people.
Also to continue my rant, steam support told this one dude he had to send in his TEN YEAR OLD HL1 key to unlock his account and nothing else. They wouldnt accept a passport or any other government ID. Like wtf.
Sorry to hear about your account dude. I play games like 2-3 hours a night, if mine was locked I would be so pissed. Seriously, email Gabe Newell. A few people on reddit have had success that way. Isnt that pathetic??
Edit: also try making a post on reddit /r/steam. that's worked for some people.
Also to continue my rant, steam support told this one dude he had to send in his TEN YEAR OLD HL1 key to unlock his account and nothing else. They wouldnt accept a passport or any other government ID. Like wtf.
exmachina64
Banned
Yes, but one of her complaints is that the organizational culture was hostile to the hiring of machinists because they had a one-dimensional skillset.
From what little we know, everyone who works on the prototypes and such for those things at Valve is supposedly a game developer who has an interest in working on that.
If there was a legitimate alternative to Steam, I'd quit using it. But there isn't. I really dislike Valve, but I don't have much choice if I want to game on my PC.