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[HeisenbergFX4]

 

[Kilau]

I’ll give Phil full credit for this one. havoc00

 

[Pelta88]

Live view of COD hackers right now prepping for Nov 2024

 

[Topher]

I’ll give Phil full credit for this one. havoc00

 

[Gen.Grievous]

Not the people you want to get rid off. Unless you don't care about customer support.

 

[havoc00]

I’ll give Phil full credit for this one. havoc00

 

[James Sawyer Ford]

Somehow Jez Corden still has a job

 

[Chuck Berry]

Multiple sources tell me Jez is a worthless tub of lard

 

[StueyDuck]

Multiple sources tell me Jez is a worthless tub of lard

That's not fair..

Lard at least can be used in making some cracking meals

 

[AJUMP23]

It will still be better support than some other gaming companies.


If I don't name the companies I cannot be accused of console waring.

 

[Nitty_Grimes]

MS will outsource to... Its Bing and Edge AI bots.

 

[Punished Miku]

MS has their own customer support. This adds a couple extra games a year to deal with for them. I don't know why this is even a thread.

 

[NonPhixion]

MS has their own customer support. This adds a couple extra games a year to deal with for them. I don't know why this is even a thread.

Someone better tell this pussycat to not click that Jez thread detailing other departments affected.

 

[Bernoulli]

 

[Dr. Wilkinson]

It's pure redundancy. They're now under Msoft/ Xbox, they probably don't need their own internal (expensive) customer support team, since they're no longer an independent company. I'm sure the plan is to fold non-core functions like customer service into whatever teams/ partners Msoft & Xbox already use. It's the same reason I couldn't really figure out why Pete Hines took so long to leave Bethesda after the acquisition. His and a lot of other senior management positions become completely redundant when you're no longer an independent company that has to do everything on your own. Msoft/ Xbox already had plenty of Pete Hines'.

Corporate America is brutal & cutthroat, and it's all about saving as much money as humanly possible to increase shareholder value.

 

[ChuckeRearmed]

ABK had the internal support?

 

[bender]

Terrible for those employees and bad for their customers.

 

[Kenneth Haight]

 

[Robochobo]

MS has their own customer support. This adds a couple extra games a year to deal with for them. I don't know why this is even a thread.

Outsourcing to external companies does not mean Microsoft is handling it. In fact it sounds like you'll be dealing with "Tim" or "Mary" from New Delhi in the near future. Terrible decision all around.

 

[Reizo Ryuu]

I tried getting in touch with ABK support once, didn't work at all.

 

[simpatico]

Back of the soup line! Better hope that partial disability application is accepted.

 

[JackMcGunns]

Not for nothing, but ABK customer support was complete trash. Someone hacked my account, from Russia no less, it clearly shows that the game was played from a different country and cheats used by this person, my google account was hacked which is how it started, I brought all the receipts, but they couldn't do anything to restore my account. If there's one team I had to choose to get rid of first, it's their shitty customer service.

 

[Generic]

ABK had the internal support?

I thought the same thing. Dealing with a Call of Duty account is a nightmare.

 

[Rentahamster]

"ABK was one of the few games pubs with a high-quality internal customer support team."

I couldn't tell the difference, but that might be a me problem.

 

[sloppyjoe_gamer]

That extra L in "Helllo" to really show how much he cares

 

[DR3AM]

I'm surprised Activision didn't outsource their CS department.

 

[Fart Knight]

 

[RoboFu]

I'm surprised Activision didn't outsource their CS department.

They probably did and they are closing those contracts but that's not a sensational internet headline.

 

[MarkMe2525]

I can only speak for myself, but I have had to contact MS a few times these past few months dealing with game license issues on my 360 and my experiences have been refreshingly awesome. I feel for people losing their jobs, but as a customer it is preferable to only have to deal with one customer support team. I would have been irked if I had called MS and was directed to reach out to Activision's team instead. Especially with me knowing that they were owned by thr same corporate overlords.

 

[SlimySnake]

I’ll give Phil full credit for this one. havoc00

Kotick > Phil Spencer

 

[BosmerCulter]

How the fuck Activision consumer support was good ?

And I'm not the biggest of MS fan but they seem to do a good job on this side.

 

[KaiserBecks]

ah yes, had trouble with my call of duty account once, took them multiple emails and 6 weeks to fix it. That’s high quality right there.

 

[rodrigolfp]

ABK had the internal support?

I don't know A and K, but B had. Dat WoW fine support.

 

[Woopah]

That extra L in "Helllo" to really show how much he cares

The L stands for love.

 

[ChuckeRearmed]

I thought the same thing. Dealing with a Call of Duty account is a nightmare.

I wonder if they require the psychological help the same way as people who were developing Mortal Kombat

 

[JackMcGunns]

Thirsty for headlines now.

 

[Drew1440]

Microsoft got rid of a lot of Xbox community support in favor of AI, I expect the same for Activision

 

[TVexperto]

Phil: "wE LoVe oUr ComMuNiTy (paying customers) so mUcH tHiS iS gOoD nEws"

 

[Oppoi]

MS has their own customer support. This adds a couple extra games a year to deal with for them. I don't know why this is even a thread.

I'm having some trouble with my Windows 11 PC, can you help me please?

 

[Alebrije]

 

[clarky]

Anyone who plays COD and has had to deal with these idiots know this is a good thing.

 

[Oppoi]

"Works for me..."

 

[FunkMiller]

I’ll give Phil full credit for this one. havoc00

 

[Del_X]

Love The Road to Profitability is a Long Road