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Just got burned by gamefly

A

Amon37

Member
I stop and start my account a lot, I usually clear my "q", send in my game wait for them to receive it then cancel my account. I was tired of always having refill my "q" so this time I cancled my account then sent in my game, and guess what happened. They say never got it and charged me for it. Now I have no game and been billed for it.

The email battle has begun.
 
Did they specifically say they didn't get it or has it just been a bit? I've noticed wildly differing receiving times from Gamefly in the last 6 months. I've seen it take an entire week to get back to them and this week it was just 2 days. Maybe they'll still get it.
 
Treythalomew said:
Did they specifically say they didn't get it or has it just been a bit? I've noticed wildly differing receiving times from Gamefly in the last 6 months. I've seen it take an entire week to get back to them and this week it was just 2 days. Maybe they'll still get it.
Click to expand...

I cancelled on the 22nd, first e-mail on 29th saying the hadn't gotten it and would charge me if it didn't show. Just got another e-mail today on the 4th saying I've been charged.
 
Amon37 said:
I cancelled on the 22nd, first e-mail on 29th saying the hadn't gotten it and would charge me if it didn't show. Just got another e-mail today on the 4th saying I've been charged.
Click to expand...

That sucks, surely they'll listen if you have a record of many paying months in the past. Their customer service was pretty helpful when I complained about getting a smashed game box from a sale.
 
bunbun777 said:
Chargebacks, if you do not abuse them, work great. Sure they probably did receive it, but who knows?
Click to expand...

That will be my last resort, if e-mailing customer service doesn't get anywhere, they usually get my games in 2-4 business days, so I'm not sure what's up.
 
Gamefly has turned to suck in the last year or so. Their service used to be the gold standard, but shipping times, return times, and queue priority shipping all have really started sucking. We did Gamerang concurrently (then eventually solo) for a while because they had some games Gamefly didn't and were better about shipping out the #1 game in your queue, but their turn times (return game, ship new game) just got to be too much in the end.

We have neither now. Back to buying. (Un)Fortunately there're a lot less great games these days that warrant a purchase, so that's not a backbreaking strategy for the present.
 
Amon37 said:
I stop and start my account a lot, I usually clear my "q", send in my game wait for them to receive it then cancel my account. I was tired of always having refill my "q" so this time I cancled my account then sent in my game, and guess what happened. They say never got it and charged me for it. Now I have no game and been billed for it.

The email battle has begun.
Click to expand...

same fucking thing happened to me. NEVER AGAIN RENEWING MY SUB!
 
This is a tragedy. Once this story airs on the CBS Evening News, the public outcry will be immense, Gamefly will be forced to change. This is the tipping point.
 
I have plenty of friends who have scammed GF for games by telling them they sent a game back when in fact they haven't. They are scum for sure but GF for the most part never seemed to care and just chalked it up to acceptable losses due to postal error.
 
Direct them to this thread, all those potential customers lost. Tell them you'll post a happy ending if they reconsider.

Or not?
 
Did you report it as lost to them? Otherwise that's probably the problem.

I've reported two or three games lost in my 3 or so years with them, and they've never put up an argument. Also, it seems kinda pointless to keep cancelling and restarting the account. But that's just me.
 
Dang it...I just joined up with them the other day.

What's funny
not funny
is that my CC company called me yesterday and said that I had a fraudulent charge on my card. Pain in the ass. I don't want to jump to conclusions and blame GF though, because I use that card for everything, so a lot of things could have happened.

I hope you get it sorted out, though. I hate crappy customer service.
 
Amon37 said:
I stop and start my account a lot, I usually clear my "q", send in my game wait for them to receive it then cancel my account. I was tired of always having refill my "q" so this time I cancled my account then sent in my game, and guess what happened. They say never got it and charged me for it. Now I have no game and been billed for it.

The email battle has begun.
Click to expand...

Netflix was great to me when a movie got lost in the mail, they just said shit happens and moved on. Sucks this happened with gamefly.
 
TurkishEmperor said:
What is a q?
Click to expand...

47x4h.jpg
 
This has always been my fear with Netflix,Blockbuster type programs. Never used Gamefly and after your story I probably never will. Hope they work it out in your favor.
 
Gamefly is/was awesome. I just don't play a variety of games as much anymore so I cancelled.

Honestly it sounds more like the Post Office fucked you more than Gamefly. Wasn't there some guy who stole like 2000 GF envelopes or something?

EDIT: Here it is: http://gizmodo.com/5383983/postal-service-mail-handler-steals-2200-gamefly-rentals

I will say, people talking about Gamefly and how they'll never use a service like Netflix or the like, you really are missing out. They have excellent customer service (that I've experienced) and my couple years with GF were awesome. The start of next gen I'll probably do it again. Same with Netflix (although I don't do the disks as of about a year ago when they split the pricing) but years of Netflix have been trouble free.
 
The reason I start and suspend often is due to when there are games coming out I actually buy, I don't want to waste a months paying for a service I'm not using at the time.
 
So you never received a "we received such and such game" email? If so, you could use that in your defense. There are times when I sent a game and they never received it and I told them it was lost and they were completely cool with it and just sent me the next game in my queue. Though, I've been a member for something like 5 years now so maybe they saw that.
 
Same thing happened to me as well. I don't think they will charge you. Or if they do they will refund the money.
 
Emailing them should work. They are pretty good about games getting lost in the mail. I've had several games sent to me only for me to not receive them. I reported them lost/stolen and Gamefly sent a new copy out without much fuss. Hell, they even detected that a game I sent back to them hadn't been received before I even realized it and sent me an email about how they hadn't got it and they had reported it lost/stolen. So I think things will work out by talking to customer service.
 
next time, just wait to cancel until they receive the game to be sure i guess. maybe they actually haven't received the game yet, in which case it's the postal service's problem, and surely gamefly has some sort of user guideline for that situation.

as a gamefly user for peak release parts of the year, it has been an amazing service. both of my current games are en route to the philadelphia location, and so this weekend my Games Out will read 0, with dishonored releasing on tuesday. They will send it on monday, and I should receive it Wed-Fri.

I say, the service is great, but I am sorry for your troubling situation.

edit: to be fair, if i don't get dishonored next week i will be just as furious
 
I've had them for about 7 (?) years now and zero issues. The once or twice I had a shipping problem they always immediately sided with me, but I'm betting that's based on my long history with them. I've also just never had the crazy long wait/return times or queue issues that other people have, I don't know if I'm either just super lucky, or have some sort of weird priority in their system since I've been with them since their very early days, or what.

In your case constant cancelling and resubscribing probably flags you as a "risk", so unless you want to believe that Gamefly is intentionally lying and saying that they never got the last game back other than bitching at USPS I don't think you really have any options. It's he said she said, and as the sender it would be your obligation to prove that they relieved it in terms of any attempt to get your money back.
 
Form the UK side, it's a good idea to get a 'proof of postage' receipt by taking it to a post office.
Especially when it's your final disc.

What have they charged you? Another month's subscription automatically?
 
I canceled mine a few months back after it started taking them over two weeks to send me a game out, despite having a queue full available games. That is half a billing period with no service, so I got fed up. They were great for about a year, then the service just got worse and worse. No issues canceling, though.
 
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