I've given a short answer on the first page and read it a few times now, but the article really doesn't show any stringent logic to substantiate the claim and certainly no evidence.
The industry has lost a ton of money this gen, it continues to do so and seems unwilling to adapt to the market, but apparently - without any explanation given in the article - all this would be fixed with more/better communication. Or maybe it's not a problem, after all it's essentially never tackled in the article, maybe that's no problem for the gaming industry. Or it's apparently not the biggest problem, losing money or going out of business is apparently not so bad after all, someone should tell THQ.
Where exactly in the article is there a chain of logic that explains how the industry suddenly wouldn't be screwed if only it talked a bit more. The writer might be right if he called it the biggest problem in the relationship between industry and (core) customer (or maybe gaming media), but the biggest problem in gaming ? Maybe it is, but the article isn't doing much in that regard.
Let's not forget that evidence for this is missing, not just a stringent chain of logic. How did more communication work out for other industries ? What examples are there ? There's a lot of interesting points one could've made, e.g. one could have tried to build a bridge to the software industry in general and point to Microsoft as a company that - maybe because of a bad hierachy and not enough communication - has missed out on huge markets. One could've pointed out that Apple, one of the most successful companies in the world is extremely quiet. The article doesn't do that, it's a missed opportunity in that regard.