It's not because the question was "why does this guy like Nintendo anyway?" And the answer is, the good customer service certainly helped.
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(Kotaku) Nintendo Fan Unhappy With Nintendos $200 Answer to His $400 Wii U Problem
- Thread starter WrenchNinja
- Start date
It's not because the question was "why does this guy like Nintendo anyway?" And the answer is, the good customer service certainly helped.
When they finally fixed the problem, they did even more than they had to - which makes me wonder if it was either a) Nintendo being generous or b) Nintendo customer service being unable to give away game licenses? What I mean is, they were able to remotely delete his old licenses off his old machine - but they didn't transfer those to the new machine, or give him new licenses to the same old games they almost certainly had a record of (through his Club Nintendo account). Instead, they just gave him point value for all the old games.
Now, is that Nintendo going above and beyond, or Nintendo not being able to do a license transfer, at all? If it's the latter, that has troubling implications for how soon a real account-transfer solution will take to implement.
Edit:
Way to misdirect the entire thread by putting in a resolution to a second, unrelated story, dude.
Now, is that Nintendo going above and beyond, or Nintendo not being able to do a license transfer, at all? If it's the latter, that has troubling implications for how soon a real account-transfer solution will take to implement.
Edit:
Way to misdirect the entire thread by putting in a resolution to a second, unrelated story, dude.
OldJadedGamer
Banned
Like thanking someome for giving you a ride to the hospital and paying your doctor bills after they were the ones that stabbed you.
Maybe next gen Nintendo will be up to speed with how the Xbox 1 worked.
semiconscious
Member
Ingueferroque
Banned
The problem is Nintendo's archaic e-commerce system, this is a pervasive issue that effects all current and previous owners of Nintendo hardware.
All the money I spent on buying games on the Wii online store? It has basically been thrown in the wind. I will have to rebuy those games if I want to play them again.
The games I bought on PSN? I may no longer have the hardware, but I know that if I do buy either a Vita or PS3, those purchases will show up on my account. That's how it is supposed to work.
The problem here is the context. Both of those issues came up and were rectified in the same generation they appeared in. Nintendo has been at it with this one policy from 2006.
In an era where everyone has smartphones and Nintendo has strong competitors with this issue addressed as a goddamned afterthought on their infrastructures, it really paints a portrait of extreme negligence at best, ineptitude at worst.
Lol, I can't believe he would fawn over such a lame solution. He still has to reboot into an emulated OS in order to run his games. He is still tied to the one machine, unlike every other company in the world. He's still going to run into this same problem down the road.
He needs to face reality, "The ultimate Virtual Console library" isn't possible on a Nintendo platform.
GhostTrick
Banned
Then again, I was talking about that guy comments, not the fucked up account system.
So, following your example, if i rob a store i've the right to complain the arrest because other people rob bank?
No, he didn't. See how the date on that article is 13 January? And the value of the games was $570 rather than $400? It's not the same guy, it's not the same problem.
The Mana Legend
Banned
Nintendo has the best customer service support, which is why I trust them with downloads on their system more than I trust goddamn Microsoft, who I've had a history with of downloaded titles "disappearing" from my purchase history. I lost Doom, Contra, Super Contra, and Castlevania: Symphony of the Night and more to those dickwads because they "disappeared" from my history.
semiconscious
Member
SolsticeZero
Banned
Wait.... What? Is that how the Wii U handles the VC? You have to boot into a Wii OS?
Shao Kahn Brewing a Stew
Banned
Are you serious? I think you're being serious.
Sony makes a mistake, the CEO bows in front of the press. There is a massive thread dedicated to how much Sony fucked up: http://www.neogaf.com/forum/showthread.php?t=428229
Microsoft makes a mistake, it cost them $1 billion in bills, repairs and fines. There is a massive thread dedicated to how much Microsoft fucked up: http://www.neogaf.com/forum/showthread.php?t=148060
Nintendo makes a mistake? They just did. This is the thread.
Hell, I personally have threads about Sony and Microsoft fucking up and fought these charades till the end.
peanutbutterlatte
Member
That's it, I am completely boycotting Nintendo's download services... right after Harmo Knight. Promise.
CrazedProfessional
Member
For Wii VC games, yes.
It has a Wii OS underneath the Wii U OS
In other words the OS is lazzzzy
DeuceGamer
Member
As we all know Nintendo needs to change this ASAP. It appears they have the ability to change it and just haven't, which is absurd. Fix this!
SolsticeZero
Banned
Wow..... That's absolutely horrid.
Yep. Just another Nintendo "solution". The best part is, the virtual money and stores are completely separate. Lol.
WrenchNinja
Member
It's almost as dumb as emulating an emulator *cough*Vita*cough*
lololol. I'm laughing way to hard in the morning.
Couldn't the problem be with the software since it expects to be ran in a Wii environment?
Ingueferroque
Banned
Customer service should be more about the actual service that you offer customers, and not damage control that is obviously inspired by PR reasons.
Like the hat?
Banned
I lost over $400 worth of vc and wii ware, too. Nintendo refuses to help me at all.
I only see download stuff as disposable now, and buy much less because of it.
Tried off and on for years and Nintendo flat out says no. Anyone from kotaku want to help me? Heh
I only see download stuff as disposable now, and buy much less because of it.
Tried off and on for years and Nintendo flat out says no. Anyone from kotaku want to help me? Heh
MikeE21286
Member
Glad Nintendo made good with him in this.
They really should since they have such a ridiculously arcane system for digital purchases.
Shit like this is the reason I refuse to buy Fire Emblem via the eShop even though I have $15 in credit on there (left over froma previous game) and can't find it at any local retailers.
They really should since they have such a ridiculously arcane system for digital purchases.
Shit like this is the reason I refuse to buy Fire Emblem via the eShop even though I have $15 in credit on there (left over froma previous game) and can't find it at any local retailers.
ambientmystic
Member
Nintendo fans with the confirmation bias as usual.
Props to you mate for showing that GAF delivers the hate fairly when any gaming company fucks up. Period. We do not discriminate; any company that messes up is a thread waiting to happen on GAF.
The Mana Legend
Banned
No, it's not. It does it to block off all attempts at hacking using unpatchable methods such as the Smash Bros. hack and such. It completely blocks off the Wii portion from the Wii U, which completely protects the Wii U from being easily exploited using the Wii methods.
There's no reason to call it "absolutely horrid." It lets you play every Wii game while preventing Wii U from becoming a gigantic, hacked mess.
Ingueferroque
Banned
You have been burned, I'm sorry. It isn't all as bad as that! Get a Steam account.
Why do you people keep defending them on this? I will never know. Just because I like Apple products doesn't mean that I will lobby for any and all business decisions made by Apple or Tim Cook. Get over it.
Why don't you read 'Like the hat?''s post, there are thousands of gamers in his situation. What's your comment? Still a good thing?
Did you read one post down?
CrazedProfessional
Member
If Nintendo really believed they needed practice and needed to improve on their weaknesses then this kind of stuff would have never slipped by. It's like that one guy you know who refuses to upgrade from Windows XP because it 'works for him'.
It's a shame because Nintendo can make good consoles when they want to but every OS that has involved modern internet connectivity has been what could only be described as an amateur attempt on their part.
It's a shame because Nintendo can make good consoles when they want to but every OS that has involved modern internet connectivity has been what could only be described as an amateur attempt on their part.
Like the hat?
Banned
Most frustrating thing is that they are tied to my club Nintendo account, just sitting there, mocking me.
Yeah the OS is really lazy. It doesn't go in the overscan safe areas for the UI so it can't be used on TV's older than 5 years old, no DD account system, slow loading times to do anything, and Wii mode doesn't even fill the whole screen (despite being scaled by the Wii U).
Also because Wii mode upscales to HD, when you play Wii VC games you either can't play them in 4:3 or have copious amounts of lag depending on the TV and if it can scale HD 16:9 to 4:3 (the Wii U doesn't automatically scale it to 4:3). Wii U's Wii Shop Channel doesn't have the ability to give you coins on Club Nintendo either and doesn't give you any warning to this omision. I bought a ton of games off the Wii Shop Channel when I got my Wii U and got nothing from it. What a great surprise that was.
I love Nintendo games but I can't handle their lackluster system software/practices. I'm absolutely horrified of the moment I get my 3DS stolen or lost and lose the hundreds of dollars I spent on games. The Wii U was Nintendo's chance to fix a lot of their bad practices and it feels rushed/halfassed to me.
The Mana Legend
Banned
What? I never said I'd lobby for any and all business decisions made by Nintendo. Just because I agree with their method of Wii backwards compatibility, I'm all of a sudden some brainwashed loon?
SmokedMeat
Gamer™
No biggie, the next system should fix all of this in 2017.
Pachterballs
Banned
its funny how kotaku ran that story and the OP posted it and not 3 minutes later, the 1st post kills the story.
The same could be said for a lot of posts. I read most of the first page and it looked like most people ignored the first reply.
phosphor112
Banned
Props on Nintendo for crediting him, but it's best if this whole thing be avoided in the first place. Having those ID's hardware locked is some stupid ass shit.
LiquidMetal14
hide your water-based mammals
Well, everything's been said that I wanted to say but I will say that I just received my replacement pink 3DS (it's the wife's so don't laugh!) and the e-shop needs a lot of work. If the WiiU shop is anything like the 3DS then I am afraid to ever even bother to add funds to my account.
You should read it again and realise that they're actually two different stories.
Seriously you should write the journalist who wrote the story in OP. Kotaku likes hits, follow-up stories generate hits, companies don't like bad PR, maybe it'd get fixed. Strike while the iron is hot!
That post needs to be edited out - it's an unrelated story. OP's story has not been fixed (as far as I know from this thread).
Bony Manifesto
Member
Sorry, what? Nintendo's method of totally shutting down the hardware and rebooting as the emulated hardware is infinitely worse than the method Sony uses for the Vita. With the Wii U and 3DS you have to forsake the extra functionality in your new devices, whereas with the Vita, you can suspend, multitask and use background processes just as you can with native games.
The two posts are completely unrelated - just look at the dates.
And even if they were related: Getting a company to act nice after a huge negative media blow-out isn't all that spectacular. Their policies should be accommodating and hassle-free to regular users, not acceptable in their end result to the few people able to generate headlines.
My bad.Did you read my post about that post?
Throwaway123456789
Member
It's basically *one* extra button press, and it enables pretty much 100% backwards compability with Wii. I don't really see what's "absolutely horrid" here?
The account system is, though. Absolutely pathetic.
Haunted
Member
A cautionary tale. Nintendo digital can be trouble because of their shit account system (or lack thereof).
But well, that's also pretty generous.