• Hey Guest. Check out your NeoGAF Wrapped 2025 results here!

Lair and Folklore for full price!!!! Hurry now!!!

deepbrown said:
Well the act in question is the "trade descriptions act" - quote that to them if they give you any bother and they will have to fall in line, or will risk prosecution.

Well done all :)
Click to expand...

I think

and I'm no lawyer

That they can't go and take £40 out of your credit card, but they are well within their rights to cancel your order

Surely, otherwise Woolworths broke the law when they failed to send me that £100 42" plasma.
 
McBacon said:
That they can't go and take £40 out of your credit card, but they are well within their rights to cancel your order
Click to expand...
This is exactly right. I can't be bothered to explain it, so I'll let the BBC do it for me...

After Argos withdrew its erroneous price-tag on the Internet of £3 for a television set, buyers are furious and talk of compensation - but do they have a point? The BBC's legal affairs correspondent, Joshua Rozenberg, explains.

A shopkeeper has a television for sale. He puts it in the window with a large sign advertising the price. A customer sees it in the shop window and offers to buy it.

The shopkeeper does not have to sell the television if he does not want to. At that stage there is no contract.

The shopkeeper is making what lawyers call an 'invitation to treat', an invitation to the customer to make him an offer.

So the customer cannot insist on buying the television at the advertised price. If the shopkeeper has put an unusually low price on it - deliberately or by mistake - he can refuse to do a deal with the customer.

Argos does not have to sell you a television for £3.
Click to expand...
 
We are writing to inform you that the price for the following item was
displayed incorrectly at the time you placed the above referenced
order:

--------------------------------------------------------------------
Lair (PS3)
--------------------------------------------------------------------

Despite our best efforts, with the millions of items available on our
website, pricing errors can occasionally occur.

In our Pricing and Availability Policy (see
http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=1040614),
we state that where an item's correct price is higher than our stated
price, we will cancel the order and notify you of that cancellation.

Your order has now been cancelled. If you still wish to purchase this
item, please place a new order online which will be charged at the
correct price, when we dispatch it to you.
Click to expand...

The dream is over, guys
 
This is disgraceful.

I read many emails from your company on an internet forum stating the price will NOT be changed, and then I receive an email saying it has.
This is terrible customer service. I pre-ordered this product from you due to its price and you return be cancelling and saying "Oh sorry we made a mistake".
This isn't good enough; the service I have received here is not satisfactory in any sort of way and this is not the first time it has happened either. Call of Duty 2 Game of the Year edition back last year was put at a reduced price and you cancelled it, back then I decided to let it go as a one off but you have done it again, is it so hard to check your prices before they are submitted? Clearly you aren't trying your hardest.

Websites such as Game.co.uk and gameplay.co.uk guarantee the pre-order price you order it for unless it drops, then you pay the lowest price even it goes back up again, I consider that to be good customer service and very rarely find mistakes on their websites like this anyway.
Games are very expensive to purchase, you had a lot of orders for the two products this happened to (Folklore PS3 as well) based on the large amount of people I know ordered them from you, you have lot their custom for this game as well as mine, I shall make sure I go elsewhere for my games in future as I know I will receive a better service than you provide.
Click to expand...

Think they will reply to my email?:lol
 
Psychotext said:
I can't wait for the epic ranting when Amazon comes out tomorrow and announces the price was a mistake.

I would also enjoy the epic celebrations if Amazon wasn't to announce this was wrong. :D
Click to expand...
First one... then the other. Epic. :lol
 
But surely if you got a email saying they would honour the price, then turn around and cancel the price? Doesn't that go against their word?
 
dalyr95 said:
But surely if you got a email saying they would honour the price, then turn around and cancel the price? Doesn't that go against their word?
Click to expand...

wellcome to the real world
 
Aretak said:
This is exactly right. I can't be bothered to explain it, so I'll let the BBC do it for me...
Click to expand...


Case is slightly different here however. They do send you a confirmation of your order, with the said price, and they DO confirm they'll honour the price in an email.
Taking this example, that would make the shopkeeper say "oh, yes, the price really is £3, absolutely" and then retract it.

Now I guess it's not illegal, but that certainly is a very bad customer service.




And I blame the greedy people how ordered several copies of the same game :p
 
This happen twice for me when I ordered DVD box sets from them before, and it was obviously going to happen with this. The price was just far too low, and the news of the price was far too widespread for it to ever go ahead. Also, I read on other forums that people were ordering the games in bulk so that did not help matters.

The best those that ordered can hope for now is to write a email telling them you are “disillusioned by there bad service” and you “would be hesitant to order from them again”. If you do something that contains that wording it scares them and you will most likely get a voucher worth about £5.
 
dalyr95 said:
But surely if you got a email saying they would honour the price, then turn around and cancel the price? Doesn't that go against their word?
Click to expand...
It doesn't matter. They haven't taken your money, and aren't obliged to send you anything. There's no "action" to be taken, other than to perhaps badger their customer services in the hope they get so tired of you they'll offer you a £5 voucher or something as a goodwill gesture.
 
Raist said:
Case is slightly different here however. They do send you a confirmation of your order, with the said price, and they DO confirm they'll honour the price in an email.

Taking this example, that would make the shopkeeper say "oh, yes, the price really is £3, absolutely" and then retract it.

Now I guess it's not illegal, but that certainly is a very bad customer service.
Click to expand...
The order confirmation e-mail is simply a confirmation that they have received your offer to buy the product, and contains the following information:

Please note that for items ordered from Amazon.co.uk this e-mail is only an acknowledgement of receipt of your order and your contract to purchase these items is not complete until we send you an e-mail notifying you that the items have been dispatched to you. For items purchased from third parties in Marketplace, zShops or Auctions, this e-mail confirms the completion of your contract to purchase those items.
Click to expand...
Which is obviously conclusive.

As for the issue of customer service representatives "confirming" the validity of the price, that is simply what people have chosen to believe. In fact, all they've said is that the price of your order for the item is £14.95, and that that will not change. What they didn't say is that the order would not be cancelled altogether should this price turn out to be incorrect -- which is exactly what happened.

As for it being poor customer service, that's a call for you to make. If you don't want to use them again simply because they wouldn't let you have a cheap game, that's your business. Considering they're the largest retailer on the web, I imagine they can certainly take a few losses in custom from people with unreasonable expectations of them.

And I blame the greedy people how ordered several copies of the same game :p
Click to expand...
This we agree on. People like this always, always spoil it for the majority. There were kiddies on the official PS3 forums boasting of ordering 10+ copies to sell.
 
As a french customer buying on a foreign EU shop, its my own laws applying here (fr), and as such, they should send the games. The law is pretty clear , only a "ridiculous" (dont know how to translate it, in french its "dérisoire" ) price, can cancel an online order. Such a price is more like 1/10 of the real price, not 1/3 at all. They are just not respecting the law right here. Well fck them ^^
 
iapetus said:
No. This price has been posted to all the deals sites in the UK and now is even reaching NeoGAF. They've probably had more orders for these games than there are PS3s in the country, mostly from people just planning to trade them in or stick them on eBay. There's not a chance in hell they're going to honour this one.
Click to expand...

Big shock.
 
Aretak said:
T

This we agree on. People like this always, always spoil it for the majority. There were kiddies on the official PS3 forums boasting of ordering 10+ copies to sell.
Click to expand...

look at the bright side,they got fucked
 
Keyser Soze said:
The best those that ordered can hope for now is to write a email telling them you are “disillusioned by there bad service” and you “would be hesitant to order from them again”. If you do something that contains that wording it scares them and you will most likely get a voucher worth about £5.
Click to expand...


Nah common, I'm really disappointed but I wouldn't do that.


I told them that I was going to get a thousand hackerz on their ass, and I will eat their babies and burn their houses
 
iapetus said:
Big shock.
Click to expand...


iapetus said:
I'm still sceptical, but slightly less so now. If they're sending out a lot of mails stating explicitly that the price will be honoured, then everything might turn out okay. I figure they owe me one for the amount of money I spent on my PS3 from them, so it's a good job I got my order in for this early.
Click to expand...

:P
 
Raist said:
:P
Click to expand...

Like I said, still sceptical, and right to be. The people who got human-generated confirmations of the price might have a decent chance of getting something out of this if they push it, because there are sufficiently few of them that it's probably not worth the hassle of fighting it. The rest of us are shafted, because the sheer volume of orders would represent a huge hit to Amazon if they honoured them.

And they still owe me one for the profit they made on my PS3 preorder. :P
 
Grr.. They cancelled mine too.. :(
I ordered both, and Warhawk and Heavenly Sword aswell, since I were happy with the deal Amazon gave me on those two titles, I figured I might aswell give them the buisness of those two other games I also wanted aswell... :-/
Now I must figure out if I want to cancel the two other products, not that I'm in a hurry tough.. :P

Ahwell, too bad it were a error..
 
f@luS said:
As a french customer buying on a foreign EU shop, its my own laws applying here (fr), and as such, they should send the games. The law is pretty clear , only a "ridiculous" (dont know how to translate it, in french its "dérisoire" ) price, can cancel an online order. Such a price is more like 1/10 of the real price, not 1/3 at all. They are just not respecting the law right here. Well fck them ^^
Click to expand...
The UK arm of Amazon is not based in France, and as such does not have to abide by French law. Their T&Cs regarding misprices are quite clear. If the law is different in France, I imagine that Amazon France's T&Cs are different.
 
iapetus said:
Like I said, still sceptical, and right to be. The people who got human-generated confirmations of the price might have a decent chance of getting something out of this if they push it, because there are sufficiently few of them that it's probably not worth the hassle of fighting it. The rest of us are shafted, because the sheer volume of orders would represent a huge hit to Amazon if they honoured them.

And they still owe me one for the profit they made on my PS3 preorder. :P
Click to expand...



C'mon, this is Amazon, that wouldn't hurt them :P

I'd like to know how much do they pay for a copy of the game, tho.
 
Going back on their word?

Legally? Fine.

Morally? Not so OK.

I think it was pretty obvious they weren't going to sell the games for less than they were buying them for.
 
cjelly said:
Going back on their word?

Legally? Fine.

Morally? Not so OK.
Click to expand...

If it's a misprice, it's a misprice. Why should the company virtually give stuff away (mostly to eBay profiteers) because some idiot in data entry pressed the wrong button?
 
iapetus said:
If it's a misprice, it's a misprice. Why should the company virtually give stuff away (mostly to eBay profiteers) because some idiot in data entry pressed the wrong button?
Click to expand...
Yes, I completely agree. It just amuses how as soon as a company does something like this, and then send out e-mails confirming the cheaper price, and THEN change it, people cry 'It's illegal!' When it clearly isn't.
 
cjelly said:
Yes, I completely agree. It just amuses how as soon as a company does something like this, and then send out e-mails confirming the cheaper price, and THEN change it, people cry 'It's illegal!' When it clearly isn't.
Click to expand...

I also like the huge crowds of people threatening to boycott sites for not selling them goods at an obviously mistaken price.
 
LOL @ all the tightasses here. Especially the French guy who thinks his laws apply to Amazon UK. Seriously, WTF? And how is selling something for far below their wholesale cost not "ridiculous"? The only thing ridiculous is your arbitrary measure of 1/10th the price versus 1/3rd the price.

If Amazon were to honor prices like these, they would go out of business overnight. And then there would be none of their "normal" preorder discounts that they can actually offer in a sustainable fashion.

For all the emails you people send I don't expect Amazon stakeholders to be losing sleep over losing the custom of a group who outside of pricing errors don't buy from them in the first place.
 
ok, they sent out an email stating they had an error on their site and they cancelled
my 6 copys of LAIR and 1 copy of folklore for 14,99UK£ each...
bummer
 
Probably because the other one is all; WOO CONFIRMED (with responses from Ebay customer service team).

So they really don't plan on honoring the deal?

... can't say I feel bad! (missed out on the deal myself)
 
Kinda strange if they send out an email stating that the order is cancelled to those that got e-mails confirming that they will be charged 15£. Couldn't you complain, and show them the mail you've gotten from customer service?
 
You must log in or register to reply here.

Similar threads

GameStop: "Beat the price change, the time is now."
2
80
868
MisterXDTV replied
PSN dynamic pricing in full effect during Spring Sale
2 3 4 5
202
1K
Power Pro replied
Steam Machine may get full HDMI 2.1 support, AMD confirms plans for full AMDGPU implementation
29
41
skit_data replied
(For Southeast Asia) New Price Changes for PS5, PS5 Pro, and PlayStation Portal remote player
Business Hardware 
3
116
Dr. Samuel Hayden replied
UK 2025: PS5 900k, NS2 700k, XBOX 300k - Consoles sell way more full-price games than PC
40
423
Tiago Rodrigues replied
Top Bottom