You, my friend, work for Microsoft. It's quite obvious: The cool, rational voice, the knowledge of the differences between technical jargon, etc. People who write into this column don't sound like you. Thanks for your letter, but your secret and oh-so-evil tone is chiming through loud and clear. Begone with thee demon!!!!
Just kidding (about the demon part). In truth, A) Upgraded Xboxes didn't cost more before; they were just filtered into the retail chain and weren't offered as new, elite, and another alternative. Their presence was invisible.
B) Yes, they should withhold these upgrades to make us feel better!! We feel terrible about being wronged by the evil corporation! Just kidding, sorta.
C) This hasn't been done before with any success because it's part of a gauging mentality. SEGA blew its credibility with the 32X, the Jupiter, and all that nonsense -- yes, they were keeping up with technology, sort of, but at some point gamers wonder where their loyalty and patience is pushed beyond a reasonable point. The whole concept behind consoles is that they aren't PCs; they're supposed to work right out of the box and stay working until another one comes along and properly handles backward compatible games.
D) If you decide to use the PS2 Slim argument, it doesn't work either. That system was not only smaller and sleeker, it came deep into the system's life cycle and it was cheaper; not more expensive.
E) The Elite might provide the HDMI addition and the bigger hard drive, but for those people who bought early, the new system is in many ways what the first system should have been. It's an afterthought at gamers' expense. Yes, it's another "option," and a superior option if you believe that HDMI is better to component cables (which MS said, in fact, is not true), but it is also a mixed message. From the beginning of console history people who have bought consoles generally could afford one console, maybe two because they were kids or college students. Now that gamers represent a larger spectrum of the society -- for instance, I am a 41-year-old gamer and millions of people my age and older play games -- we're earning enough income to afford more "choices." Microsoft bet on this notion when it offered two choices up front and raised the cost of their console above the industry standard console MSRP $299.99, which was the standard for two, even three generations. But while MS is giving us another choice, it's also digging for more money and won't feel ashamed when people who already own one buy another. Sure, it's their choice to buy or not to buy, this choice doesn't make anyone who owns a 360 happy.
It's even more confusing to the consumer, and it sets a new precedent, which puts additional questions into potential consumers' minds. People are already worried about buying a X360 because it might break. That's a legitimate concern. Now, they have three options, but who's to say a fourth one won't come along next year, making the Elite old and crumbly?
My thinking is that while MS might have given us another option, it's told me that I was foolish to by a system early, when in fact, MS was trying to persuade us all along to buy a system early. What's more, and this is the end of my rant, my suspicions are tripled when I look at their warranty record. I mean, the original warranty was for three months. Three months! That's just bogus. And with the high rate of broken systems, which was unofficially above the 3-5% acceptability rate, everyone has to wonder about their ability to make solid, reliable hardware. No one ever worries about Nintendo hardware. Why? They do rigorous testing and earn customer loyalty with quality products. Just look at the amazing group of loyal Nintendo fans. It's sick in one sense, but it's the result of great, reliable products. Neither Sony nor MS will ever get fans like that (and yes, that fandom also exists because of their games. But the perception of solid hardware exists for a real tangible reason: their systems don't break). When Nintendo and Sony came out and they offered a one-year warranty, MS changed its policy to match theirs. I'm a big believer in Microsoft's intelligence and risk taking behavior. I like the Xbox 360 and its beautifully integrated blades and Marketplace and design. I just don't trust Microsoft to look out for my best interests. They're out to make money and a good product, which is fair, but their arrogance and lust for technology and pairing up with Sony all the time, in very real sense, shouldn't come at our expense. I want my $400 console to not break and to not be eclipsed 1.5 years into the cycle.
--Douglass