This weekend when I was planning on playing Madden with a friend. To my surprise, the system logged me into Live and then suddenly reported that "Your console can't connect to Xbox Live".
Without realizing the interesting semantics of that error message, I repeatedly ran the test utility only to see that even though the console could very quickly get online, it failed at the "Xbox Live" step; I looked up every source I could and not only is a failure at that step hardly-at-all documented by Microsoft, I couldn't find the specific error and status codes anywhere.
So I finally gave in and called support. I explained my situation to Dude #1 and he at first treated me like a member of the typical "what's a router?" crowd, until I gave him my status code. He explained that the hex positions can tell you exactly what the problem was, and mid-sentence I heard a slight gasp followed by a clawing about. Something like:
"Right, so I can see here that you're connected to..*gasp*, uhh, woah, uhh, hold please"
I was then shuffled to four different people and eventually the lead supervisor of the department. What was really jarring about this experience was that everyone I talked to drilled me with questions about whether I'd modded or run illegal software on my 360. For once in my life, I actually hadn't done anything worthy of raising suspicions when asked a question of this nature, so I adamantly denied the accusation, but was at a loss as to why they'd be asking me in the first place.
As for the supervisor, I'll spare you the twenty minutes of typical support-jargon I had to grope through to get some answers as to why I was being kicked out of live, and he gave me the following explanation that offered me with quite a tickle. His explanation was something like this:
"Yes, well, every time you start up your 360 it does a self-diagnostic to check to see if it's been modded or not. Now, when you actually go to log into Live, it'll report the result to the gateway and Live will of course allow access if the console is not modded. The Xbox always reports 'yes' or 'no' as to whether or not it's been modified, but this is the first time that any of us know of that this has happened: your Xbox 360 is reporting 'maybe'. We're going to spend a lot of time investigating how this happened and if the problem doesn't fix itself, call us back in 2 business days"
I just discovered I can't still get online. If I have to send back my 360 over this, I'll be furious. The console works perfectly fine, and I hate to think that I'd send it back only to get a piece of shit refurb box that's doomed to fail. Argh.
Without realizing the interesting semantics of that error message, I repeatedly ran the test utility only to see that even though the console could very quickly get online, it failed at the "Xbox Live" step; I looked up every source I could and not only is a failure at that step hardly-at-all documented by Microsoft, I couldn't find the specific error and status codes anywhere.
So I finally gave in and called support. I explained my situation to Dude #1 and he at first treated me like a member of the typical "what's a router?" crowd, until I gave him my status code. He explained that the hex positions can tell you exactly what the problem was, and mid-sentence I heard a slight gasp followed by a clawing about. Something like:
"Right, so I can see here that you're connected to..*gasp*, uhh, woah, uhh, hold please"
I was then shuffled to four different people and eventually the lead supervisor of the department. What was really jarring about this experience was that everyone I talked to drilled me with questions about whether I'd modded or run illegal software on my 360. For once in my life, I actually hadn't done anything worthy of raising suspicions when asked a question of this nature, so I adamantly denied the accusation, but was at a loss as to why they'd be asking me in the first place.
As for the supervisor, I'll spare you the twenty minutes of typical support-jargon I had to grope through to get some answers as to why I was being kicked out of live, and he gave me the following explanation that offered me with quite a tickle. His explanation was something like this:
"Yes, well, every time you start up your 360 it does a self-diagnostic to check to see if it's been modded or not. Now, when you actually go to log into Live, it'll report the result to the gateway and Live will of course allow access if the console is not modded. The Xbox always reports 'yes' or 'no' as to whether or not it's been modified, but this is the first time that any of us know of that this has happened: your Xbox 360 is reporting 'maybe'. We're going to spend a lot of time investigating how this happened and if the problem doesn't fix itself, call us back in 2 business days"
I just discovered I can't still get online. If I have to send back my 360 over this, I'll be furious. The console works perfectly fine, and I hate to think that I'd send it back only to get a piece of shit refurb box that's doomed to fail. Argh.
