Support NeoGAF

[Joel Was Right]

Backstory

I've been using my Sony Bravia KDL32D00 for a couple of years now, and have been connecting it to my 360 via HDMI. I never experimented or used the HDMI port(s) on my TV for anything else, other than a week ago when I connected it to my PC. I experimented with the resolutions because the desktop image would be cropped on the TV. However, I encountered no problems and was still able to play the console via HDMI.

Then recently, when trying to connect my 360, it wouldn't display image or audio - it would just be a blank screen. So I changed to another HDMI cable and that seemed to resolve it. Days later, however, the problem would reappear. I tried another cable but this failed. I then tried yet a third, and this also failed. I even attempted to navigate to the Display menu on the dashboard without seeing picture (used Component and then wrote down the button order). When I got there, I would get a message from the TV reading "Unsupported signal".

TV problem! Or so I thought.

I then tried my brother's 360 (let's called it 360-X) with its own HDMI cable and this also failed until I tried to insert it into another HDMI port on the TV. This worked so I then went back to my own console and tried it in this port, but it didn't work. Same problem. Googling this problem shows its almost exclusively affecting Sony Bravia sets.

So, my Xbox 360 is the problem then. Right?

I take it downstairs to plug it into the living room tv (LG) via HDMI. Works perfectly. I take it to another TV, and it doesn't work. I try another cable (the cable that I already once used on my own TV) and it works perfectly.

So cable problem?

I used the cables that worked with that 360-X on my TV, and connected it to my own 360 but this failed 90% of the times. Then something strange began to happen. Just moments before, I went back to my PC, and connected it to my television. Went to NVDIA control panel and a saw the list of resolutions. I can't recall which ones I used in my original attempts to use the TV as a second monitor, but I selected the 1366x768 resolution which is what my TV natively does. I turned my 360 on and I saw the screen, but in green hinge. Surprisingly, it recognised it as a DVI cable and also listed different resolutions all the way to 1920x1080. I've never seen this list outside the NVDIA control panel. At this point, note I disconnected my TV from the PC. I had a hunch. I connected the HDMI cable from my 360 to another HDMI port on my TV. This time it was a purple hinge.

I gave up on my console and brought in 360-X in (that works on every TV). This time, I went to the Display Settings and it again showed a list I hadn't seen before, but not as long as the previous one I just saw. This one stopped at 1360x768.

I've ordered another HDMI cable to try my luck with that, but I don't know what else to do. I don't know if the problem is my own TV, the console or the cables I've used. There has been a phase where each has been to blame, but I can't rule any of them out because what works under one set of conditions doesn't in another. I have my suspicion that it has something to do with me going to NVDIA control panel last week, but essentially my console and TV do not want to talk to each other via HDMI. They will talk to another TV/console.

Any suggestions?

 

[Stephen Colbert]

Your tv is clearly more expensive than your console. Root for that to win the war. A console is pretty much worthless without a tv.

Spoiler

Seriously: just wait for tech gaf to arrive on the scene.

 

[dc89]

I work in customer facing tech support in the UK and I had this once!

Customer had a 360 and when connected to a particular TV using HDMI it just didn't work. Nothing you did got it to work. Even lowering the res to SD didn't work. If you connected it using any other cable it worked perfectly. The 360 worked on any other TV using HDMI it was just this particular one. I think it was a Toshiba 26" but I might be wrong, certainly wasn't a Sony.

I just gave it up as a bad job in the end and thought that it was possibly the firmware of the TV just being screwy. The HDMI ports on the TV all worked fine when connected to say a Blu-Ray player or a HD PVR.

Sorry I'm not actually helping here, but when I saw your post I had to let you know you're not the only one to get that!

 

[Joel Was Right]

I work in customer facing tech support in the UK and I had this once!

Customer had a 360 and when connected to a particular TV using HDMI it just didn't work. Nothing you did got it to work. Even lowering the res to SD didn't work. If you connected it using any other cable it worked perfectly. The 360 worked on any other TV using HDMI it was just this particular one. I think it was a Toshiba 26" but I might be wrong, certainly wasn't a Sony.

I just gave it up as a bad job in the end and thought that it was possibly the firmware of the TV just being screwy. The HDMI ports on the TV all worked fine when connected to say a Blu-Ray player or a HD PVR.

Sorry I'm not actually helping here, but when I saw your post I had to let you know you're not the only one to get that!

True, it does work with other HDMI devices. What company were you working?

 

[ymmv]

You can reset the video setting by starting up the console (using controller) with no disc in the drive and holding Y and right trigger while its booting up. Should then restart with default display settings.

And another thing: check the 360's HDMI input for damage.

 

[dc89]

True, it does work with other HDMI devices. What company were you working?

I work for a UK dept store. Without naming names, the one which gives a bonus

 

[Joel Was Right]

You can reset the video setting by starting up the console (using controller) with no disc in the drive and holding Y and right trigger while its booting up. Should then restart with default display settings.

And another thing: check the 360's HDMI input for damage.

Doesn't work. The HDMI port in the 360 seems to work fine because I can connect it to other TV's without a problem

 

[-KRS-]

Is it possible to upgrade the firmware on the TV? Because it might be a bug that has been solved in newer revisions.

 

[GavinGT]

Use this guide to reset your 360's video resolution:

http://support.xbox.com/en-us/pages/xbox-360/troubleshoot/kb/xbox-kb.aspx?kbid=911059&wa=wsignin1.0

EDIT: Oh.

Explain what the lights on your 360 do when it doesn't work. Just a green middle light?

 

[Joel Was Right]

Use this guide to reset your 360's video resolution:

http://support.xbox.com/en-us/pages/xbox-360/troubleshoot/kb/xbox-kb.aspx?kbid=911059&wa=wsignin1.0

EDIT: Oh.

Explain what the lights on your 360 do when it doesn't work. Just a green middle light?

Console boots up normally. I can even turn it off with the controller. When I reset the video resolution, I get the 'unsupported signal" up again.

Is it possible to upgrade the firmware on the TV? Because it might be a bug that has been solved in newer revisions.

I don't think there are firmware updates for my TV? *model in OP*

 

[Mr_Brit]

Is display discovery on? If not then turn it on and reset your video settings afterwards.

 

[ElyrionX]

I am also having issues with the HDMI output of my 360. I'm running a Sony Bravia 40" W series LCD TV from 2008 (can't remember model number). My 360 is hooked up to a integrated receiver, Onkyo TX-SR606, via HDMI which then outputs the audio to the connected speakers and the video to my TV via HDMI.

The whole thing was working fine for a year or so until just a month or two ago, when I start up the 360, the image would come on perfectly for maybe 10 to 30 seconds. Following that, the image would flicker and the screen would go black completely. The image would come on and off intermittently for the next 30 seconds before stabilising with a clean and complete image on the TV. After that, the whole thing would work perfectly until I turn off my 360. Turning it on the next time I play would result in the same problem.

I've tried turning off Display Discovery but the issue would still persist.

Another issue I get is that once in a while, the audio would default to Stereo when I start up the console despite having enabled Dolby Digital 5.1. I go to System Settings and it still shows it as being Dolby Digital 5.1 but my receiver clearly shows that it is receiving a Stereo input and in-game audio is also obviously not Dolby Digital 5.1. The way to fix this is that I need to go into System Settings and enable Stereo and then switch it back to Dolby Digital 5.1 to get it back.

I suspect it's a HDMI handshake issue but it's really frustrating because it's hard to diagnose. It can't be the TV or the receiver because they all work fine with other HDMI sources. I doubt it's the HDMI cable because it's a relatively good quality one from Monoprice though I am a little lazy to test this. I can't recall this exactly but it is possible that the problems started after the Xbox Kinect update.

I don't know. I think Microsoft just makes really really crappy hardware.

 

[YianGaruga]

I had a similar problem with my Samsung HDTV after I bought a PS3 slim. The old fat PS3 was always connected to the HDMI 1 port and woked perfectly in 1080p but the slim would only output 720p and make really weird distorted pictures when setting it to 1080p. Updating the FW of the TV didn't do anything. For some weird reason, it started working in 1080p again after I connected the PS3 to another HDMI port (HDMI 4).

Turns out Sony changed the HDMI-handshake in the new Slim and only guaranteed that it works flawlessly with Sony HDTVs.

I don't think this will help you but tl;dr:
HDMI handshake is a fucking nightmare. Really hard to pinpoint where the problem is coming from exactly.

 

[Joel Was Right]

I am also having issues with the HDMI output of my 360. I'm running a Sony Bravia 40" W series LCD TV from 2008 (can't remember model number). My 360 is hooked up to a integrated receiver, Onkyo TX-SR606, via HDMI which then outputs the audio to the connected speakers and the video to my TV via HDMI.

The whole thing was working fine for a year or so until just a month or two ago, when I start up the 360, the image would come on perfectly for maybe 10 to 30 seconds. Following that, the image would flicker and the screen would go black completely. The image would come on and off intermittently for the next 30 seconds before stabilising with a clean and complete image on the TV. After that, the whole thing would work perfectly until I turn off my 360. Turning it on the next time I play would result in the same problem.

I've tried turning off Display Discovery but the issue would still persist.

Another issue I get is that once in a while, the audio would default to Stereo when I start up the console despite having enabled Dolby Digital 5.1. I go to System Settings and it still shows it as being Dolby Digital 5.1 but my receiver clearly shows that it is receiving a Stereo input and in-game audio is also obviously not Dolby Digital 5.1. The way to fix this is that I need to go into System Settings and enable Stereo and then switch it back to Dolby Digital 5.1 to get it back.

I suspect it's a HDMI handshake issue but it's really frustrating because it's hard to diagnose. It can't be the TV or the receiver because they all work fine with other HDMI sources. I doubt it's the HDMI cable because it's a relatively good quality one from Monoprice though I am a little lazy to test this. I can't recall this exactly but it is possible that the problems started after the Xbox Kinect update.

I don't know. I think Microsoft just makes really really crappy hardware.

Has your 360 worked on another TV? I'd imagine so. It'll be difficult to try and return the console under the premise of it being faulty when it'll work in their store.

 

[Joel Was Right]

Does anyone with a Sony TV know if there is some kind of hard reset feature? I see some reset features but only in e.g. Sound/Display/PC menus and I think they reset those particular values. Tried them and nothing changed.

 

[Siegfried]

HDMI handshake is a fucking nightmare. Really hard to pinpoint where the problem is coming from exactly.

And that's why I simply gave up and use my 360 owith a component cable.

PS3 HDMI @ 1080P? Check.
PC HDMI @ 1080P? Check.
360 HDMI @ ANYTHING? Not in this life for me ._.

 

[ElyrionX]

Has your 360 worked on another TV? I'd imagine so. It'll be difficult to try and return the console under the premise of it being faulty when it'll work in their store.

No idea. Can't be bothered to try honestly as it's really hard to access the 360's HDMI cable. Like the above user said, HDMI handshake issues are a giant pain in the ass.

I read on another forum some person recommending doing a power cycle and HDMI cable cycle in various orders to see if it works. You can try that. Did you also try turning off and on the TV and switching HDMI sources while the 360 is on and giving you the black screen?

 

[Joel Was Right]

No idea. Can't be bothered to try honestly as it's really hard to access the 360's HDMI cable. Like the above user said, HDMI handshake issues are a giant pain in the ass.

I read on another forum some person recommending doing a power cycle and HDMI cable cycle in various orders to see if it works. You can try that. Did you also try turning off and on the TV and switching HDMI sources while the 360 is on and giving you the black screen?

I havent tried that yet but I believe the issue is related to the nvidia control settings on my PC. Now, I've managed to get a picture (although its all pink) and when I check the Display settings of the 360, the resolutions it detects are monitor resolutions and it recognises it as DVI strangely. So it seems I inadvertently changed something in the TV whilst using it as a monitor previously.

My TV is 1080i, so if anyone is feeling brave enough and has a 1080i set, connect it to your PC via HDMI please and report back what the default resolution is. I'm also suspicious as to whether the PC is using my TV as the 1st display or not. I honestly think the solution here is on my PC

 

[Jinko]

Sounds like a HDCP handshaking problem, sometimes this happens with devices not much you can do about it, outside of upgrading your firmeware which you already said is a no go.

Back to component/VGA you go

It could be that using your PC has altered the settings for that AV channel, try to reset the TV to its factory settings if you can and start from stratch.

 

[Joel Was Right]

In the Screen Resolution area of the 360's Display Settings; are those listed resolutions ones its detected from the TV or ones the 360 itself can output? The resolutions it lists are

640 x 480
848 x 480
1024 x 768
1280 x 768
1280 x 1024
1280 x 720
1360 x 768
1440 x 900
1680 x 1050
1920 x 1080

 

[Joel Was Right]

Well I found a solution. As my console was working on my brothers TV and vice versa, we simply exchanged consoles whilst retaining our HDD's.

 

[FleaTheMagician]

Well I found a solution. As my console was working on my brothers TV and vice versa, we simply exchanged consoles whilst retaining our HDD's.

How nice of him!

 

[Glass Joe]

(somewhat unrelated rant)

I had an issue where my console would drop sound every 10-15 minutes for a second or two. It's also hooked up to a home theatre. Since the sound drop happened so infrequently, it was a pain to troubleshoot. Every time I tried something new I thought I'd fixed it but it would pop up again. Was it the console? The TV? The home theatre? The digital audio cables? etc.

Turns out it was the HDMI port on my TV... My TV just doesn't have good HDMI ports and by the time I discovered this, the TV was already several years old. The solution was to simply use component. For 360 gaming, component looks fine.

(end rant)

 

[AbsoluteZero]

Quite obviously Sony doesn't want their competitor's gaming hardware working on their televisions.

Spoiler

Joke Post.

 

[XiaNaphryz]

Well I found a solution. As my console was working on my brothers TV and vice versa, we simply exchanged consoles whilst retaining our HDD's.

Hope you both did the license transfer thing!

 

[Ding]

Yep. It sounds like an HDMI and/or HDCP handshaking problem. TV manufacturers still seem to be struggling with this. I just bought a new Mitsubishi set, and it has similar "black screen of death" issues when displaying certain 360 content. (Games display fine, but things can get weird when watching Netflix or Zune video.)

The workaround for this is to do a reset of the TV every time it happens. (Hold power button on TV for 3 seconds, on my TV.) Annoying. So, I just switched the 360 back to a component hook-up. That's also annoying, since I have to plug in the HDMI connection if I want to play a game (BLOPs) in 3D, but that happens less often.

 

[Joel Was Right]

Hope you both did the license transfer thing!

Is that necessary?

 

[AbsoluteZero]

Is that necessary?

Only if you ever want to use your purchased content while your 360 isn't connected to the net.

 

[0OoO0]

I have the exact same problem as what the OP has described. Anyone know of any solutions? I don't know how to reset my tv to factory setting, can't find a guide anywhere on the net for my Sony Bravia TV. It is the model number KDL-52X3100

 

[NemesisPrime]

I had the same problem with a monitor.

It seems some devices can blacklist HDMI clients because they suspect they have been compromized for piracy (in my case probably messing with cable while it was plugged in).

You might be ***** unless you can somehow reset the Bravia. A new cable will probably not work.