Account section of http://live.xbox.com/en-US/MyXboxgoldenticket said:
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Hey Guest. Check out your NeoGAF Wrapped 2025 results here!
Needing to call XBL support to turn off auto-renewal is BS
- Thread starter Rorschach
- Start date
goldenticket
Member
thanks but when i clicked on it i got an error message (see below). i was signed in to xbox.com at the time
Windows Live ID is unavailable from this site for one of the following reasons:
This site may be experiencing a problem.
The site may not be a member of Windows Live ID.
You can:
You can sign in or sign up at other Windows Live ID sites and services, or try again later at this site.
is this just a temp thing or do i have to do something else to access the account section?
Windows Live ID is unavailable from this site for one of the following reasons:
This site may be experiencing a problem.
The site may not be a member of Windows Live ID.
You can:
You can sign in or sign up at other Windows Live ID sites and services, or try again later at this site.
is this just a temp thing or do i have to do something else to access the account section?
Metal Gear?!
Member
So at first they didn't let you cancel from the site?
Then they realized that was bad customer service and let you cancel it?
And then they realized that was too consumer friendly and removed the option to cancel it?
...
So how far removed is XBox Live from a freecreditreport.com-style scam at this point?
Then they realized that was bad customer service and let you cancel it?
And then they realized that was too consumer friendly and removed the option to cancel it?
...
So how far removed is XBox Live from a freecreditreport.com-style scam at this point?
Grimm Fandango
Member
Sucks for you. Only took me about 8.5 minutes on the phone.
Still bullshit you have to call about it though.
Still bullshit you have to call about it though.
black_vegeta
Member
Grimm Fandango said:
It took me about 3 minutes.
I don't see what the big problem is...I just buy new XBox Live Gold Member cards before my subscription renews.
My auto renewal is off
Grimm Fandango said:
Same here. It was 3 weeks before Christmas when I did it, though. No offers for retention specialists or anything. Told them I don't use it much anymore and if I wanted it down the road, I'd just cards. Guy recommended that I remove the CC info off the account before I did that, because the system may go back to auto renewal on my card (couldn't pull the card off because it was locked to the auto renewal). It was very painless for me; put my phone on speaker phone, continued on with what I was doing and pick up my phone when it connected.
Grimm Fandango
Member
black_vegeta said:
Well I'm pretty much done with Xbox Live is the problem. I gave them my credit card over 3 years ago for 1 year and have been using subscription cards ever since. I even changed up my information but people have reported MS will find your expired card's information and charge it.
BloodySinner
Banned
Do you need to call before you can sign up for Xbox Live Gold? Well there you go.
black_vegeta
Member
BloodySinner said:
No, you don't need to call.
black_vegeta
Member
onken said:
I'm sure MicroSoft isn't the only company that does this...just cancel your subscription and be done with them.
Like I said, it doesn't bother me.
SonOfABeep
Banned
black_vegeta said:
They, like other companies with subscription services, probably make a lot of money from people who give out their CC without knowing how that company plans on using it and what is involved in taking that power away from that company.
I wonder if there is any other service that claims that they need to have your cc on file for the subscription even if its paid and not set for renewal.
This is just MS way of making easy money, My 1 year old bought kane and lynch when it was playing with the controller, I since then removed my cc but they had this good offer for gold on the marketplace and stupid as I am I went for it. Now buying whatever is on the spotlight is three button clicks away, and always nonrefundable.
Frickin sony for charging too much for the ps3 in 2006..
This is just MS way of making easy money, My 1 year old bought kane and lynch when it was playing with the controller, I since then removed my cc but they had this good offer for gold on the marketplace and stupid as I am I went for it. Now buying whatever is on the spotlight is three button clicks away, and always nonrefundable.
Frickin sony for charging too much for the ps3 in 2006..
wonderkins
Member
It bothers the OP. Whether MS is or isn't the only service to do "this" isn't relevant to his/her attempt to prevent auto-renewal of an XBL account. That you are unperturbed isn't relevant.black_vegeta said:
black_vegeta
Member
wonderkins said:
lol
fart town usa
Banned
MS is such a joke.
I just bought a year of gold because it's 40% off. I had no idea that you have to call CC to get the auto renewal off.
Thanks for the heads up.
I just bought a year of gold because it's 40% off. I had no idea that you have to call CC to get the auto renewal off.
Thanks for the heads up.
KScorp said:
DarkJC said:
My account got banned, well, the only options I had in the dash was My Xbox and something else. Everything else was gone with a pop up message saying to update my details or something. What had happened was my card expired, they took the money, but the bank rejected it so theoretically I owed M$ money. The reason why I let it get like that was because I had no Xbox, it red ringed.
When I finally got a new Xbox and recovered my accouint I had to call them and they wanted 3 outstanding months. I couldn't update my CC as I had moved countries and no longer had a CC from the country I was in when I created the account. It took a lot of chatting to various ppl there to get it reverted back to Silver and to get the license transferred over for my XBL purchases.
It was a fucking nightmare. If M$ had just let me change the country on my profile I could've added another CC, but alas, now I am on the other side of the world and buy my subs and points from Ebay and because of the exchange rate, it's cheaper than if I bought locally.
Averon said:
I would qualify this statement slightly.
Dont give your CC info to subscription service providers who automatically renew. Out of the consoles, this of course only applies to XBL and PSN+ (I assume, I dont have PSN+). The only reason not to give your CC number to Nintendo/Sony networks for purchases is if you are concerned about transaction security. Or, in PSN's case, if you share your account you are a fool for leaving your CC on your account.
But when all three companies offer prepaid cards, I personally find it hard to complain when the safe option is there. Ive been on XBL since 2004, removed my CC when the website let you do so and have been prepaid card since.
Of course I completely sympathise with the frustration that long calls to call centres results in. Thats just bad customer service.
The Culture Vulture
Member
Microsoft and Sirius/XM both have my Discover card on file. Fuck! Should I just give them my first born child as a way out of this situation.
I've just tried it and could cancel auto-renew without any problems, but I know that that's not the case for everyone. It's bullshit. If you can make a contract via the internet without talking to anyone you should be able to cancel the same contract without talking to any person as well.
What also pisses me off is the fact that you can't just delete your credit card infomation even if you have disabled auto-renewal. I have to keep all my info in there, because I sometimes buy Apps for my Windows Phone 7 and you can't use Microsoft Points to pay for them, but I'd rather enter the CC information every single time than having it saved on Microsoft's servers, to be honest.
What also pisses me off is the fact that you can't just delete your credit card infomation even if you have disabled auto-renewal. I have to keep all my info in there, because I sometimes buy Apps for my Windows Phone 7 and you can't use Microsoft Points to pay for them, but I'd rather enter the CC information every single time than having it saved on Microsoft's servers, to be honest.
The hoops to jump through in order to cancel suck...
However, I'm confused as to why it's a bad thing to have my card on file with them...
So it costs me $25 per accountyear of Live...I know exactly what date they charge that on, so that's all well and good.
Other than that, if I ever need to add points for a DLC or Arcade purchase, I can do it without running to the store...
So...where's the negative here?
However, I'm confused as to why it's a bad thing to have my card on file with them...
So it costs me $25 per accountyear of Live...I know exactly what date they charge that on, so that's all well and good.
Other than that, if I ever need to add points for a DLC or Arcade purchase, I can do it without running to the store...
So...where's the negative here?
RoadHazard
Gold Member
RandomVince said:
PlayStation Plus does auto-renew by default, but you can cancel auto-renewal right from the Account Management section of the XMB on your PS3. You can also easily delete your CC info and other stuff. PSN is really much more hassle-free to deal with than XBL, and I'm not the least bit concerned that Sony has my CC info. They've never given me any trouble.
Pre-paid, always and forever. Never EVER gonna give these schmucks my CC or any banking info, just for them to trap me in and fuck it all up.
No they don't. Simple solution: Don't buy it.
Purchasing a game isn't compulsory. Whether or not I want to buy something is my decision and my choice. Instead, people should vote with their wallets, and not buy into this sort of crap, and complain about it BEFORE, not after the fact.
Consumers, collectively, have a ton of power. Without us, companies aren't worth a damn thing. People need to realize that. These companies only have you by the balls because you allow them to. It shocks me that so many people (not just on GAF) are so willing to "put up" with sort of business practice. What's wrong with you guys?
ElyrionX said:
No they don't. Simple solution: Don't buy it.
Purchasing a game isn't compulsory. Whether or not I want to buy something is my decision and my choice. Instead, people should vote with their wallets, and not buy into this sort of crap, and complain about it BEFORE, not after the fact.
Consumers, collectively, have a ton of power. Without us, companies aren't worth a damn thing. People need to realize that. These companies only have you by the balls because you allow them to. It shocks me that so many people (not just on GAF) are so willing to "put up" with sort of business practice. What's wrong with you guys?
Sony lets you cancel everything with a couple of clicks. You can also delete your credit card information without any problems. Buying stuff with money instead of points is also better for me since I don't have to give them $10 when the things I want to buy are only $7.99. I don't know about Nintendo (I've always used the cards), but as far as I know, neither Nintendo nor Sony make you just through as many hoops as Microsoft does. If you're talking about different things, mention them, because the only company that does the bullshit the OP mentioned is Microsoft.ElyrionX said:
You're right. I, for example, am not buying any game that has retailer specific pre-order bonuses (in-game bonuses, I don't care if they offer you some kind of Avatar crap). It's just sometimes really annoying to know that I will not play great game x, because I don't like what the Publisher is doing. However, there are more than enough great games where there's no retailer-specific content.-PXG- said:
snap0212 said:
I think some people on GAF get it twisted. I'm not making an attempt to have some high and mighty stance, that some how, I'm this superior individual who makes decisions, solely on idealistic principles. Instead, all I'm doing is, "Hey, this company's business practices suck ass and completely screw me over, I'm not buying their shit." It's really that simple.
It's sad that people are so willing to disregard and ignore how much they are getting taken advantage, just for the sake of temporary entertainment. It's like taking a girl out on an extravagant/ expensive date, paying for everything, putting up with all of her gold digging, drama and bullshit, hoping, in the end, you'll get a blowjob. The means don't justify the end. It doesn't balance itself out.
McLovin said:
Not that's is much of a compliment, but at least they changed that. I remember when I signed up for Live at launch, had a one year subscription card, and was still required to enter a valid CC (that couldn't be removed unless you entered another valid number and had to be canceled only by calling). Such a shitty, shitty, service.
Sixfortyfive
He who pursues two rabbits gets two rabbits.
You better sign into xbox.com and check. I also got a notification one month before my sub was up, and I declined auto-renewal from the console at that time. I checked xbox.com a week later and it said I was still scheduled for renewal. Fucking bullshit.shagg_187 said:
None of the links on their website for canceling worked (above image is a pretty good representation of my experience), despite several places on the website saying that you could cancel online if you live in the US. This is apparently not true anymore.
Took me half an hour on the phone to get it done. Support was nice enough but that's still not something I think I should have to put up with. Never again.
buy teh haloz
Banned
This is pretty much why I only use prepaid cards for Xbox Live.
Sho_Nuff82
Member
It took me about 5 minutes, including the time it took to turn down the auto renewal discount. Getting into conversations with customer service is like getting into conversations with gamestop employees, it only happens if you let it.
Amory
Member
I called to try to turn off auto renewal, and they basically just said no. They offered to charge me $35 or something for a year of service, I accepted and told them I still wanted to turn off auto renewal, they argued with me for 10 minutes about why I definitely shouldn't do that, then they said their computer was down so if I wanted to turn off auto renewal I'd have to call back another time.
I still havent called back, so I guess they win.
I still havent called back, so I guess they win.
Joe Shlabotnik
Banned
Amory Blaine said:
I'm pretty sure that's a lie, by the way, since they told me that once and two or three other people have mentioned it in this thread.
CrunchinJelly
formerly cjelly
Wanna bet?Chinner said:
VibratingDonkey
Member
Made the potential mistake of biting on the 40% deal.
So can you use a 48h or 1/3/12 month code right after your subscription has been auto renewed and it'll switch off?
Just so I'm not misinterpreting; you're saying if you redeem a subscription from a card, auto renewal is automatically switched off?black_vegeta said:
So can you use a 48h or 1/3/12 month code right after your subscription has been auto renewed and it'll switch off?
goldenticket
Member
Rorschach said:
it must have been a browser thing because i tried it again in safari and it still doesn't work but it worked in firefox. thanks. i took my credit card off and my automatic renewal was already set to off.
Mama Robotnik
Member
Amory Blaine said:
That's appalling, how can they con you into accepting another year when their computer is down? Did you ask to be transferred to someone who could turn off auto renewal? Did you ever consider submitting a complaint in writing, just to see what would happen?
I'm not on XBL, but have considered it once or twice in the past. Stories like this ensure I'll never, ever do it though.