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Nintendo customer service (eShop purchases)

FoxHimself said:
Why??

I don't think people understand how little motion control there is in this game.
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Yep. Plus Wiimote + nunchuck is the most comfortable solution out there for controlling a game.

I also don´t get all the "it would be just as fun with a regular gamepad" arguments.
No, it would not. Pointing and starbits are an essential part of the feel and the game mechanics of both galaxy games. Even the mathewwhatever reviews acknowledged that.
 
goodcow said:
Update: They called me back and are going to revoke the game license and refund me. They're also going to try and let the web team know that required peripherals should be listed when making purchases off the website.

My big issue was the defensiveness and "well the terms say this and that." Yeah, but your purchase mechanism was broken to begin with and didn't list required items.

Problem solved, but about two hours on the phone wasted.
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That's good, they should really list the peripherals needed to play the game. Good call.
Btw, get a Wiimote + Nunchak and the game: it's probably the best Mario ever made.
 
wait

i can buy wii u games off eshop without a wiiu??

buying games without the console... so tempting. those $10 nintendo wii games, hard to deny.
 
Never assume. Everybody should know by now that companies will make anything important quite obvious. It would've said "Super Mario Galaxy 2 HD" if it was a remake.

And then you could've gotten a game AND a wiimote for $10 but didn't take it? You brought this on yourself, man.
 
I'm sorry but "not wanting/liking the Wii Remote" is a really...unfortunate reason for not playing SMG2.

The controls for the game are basically perfect. The absolute best balance of standard controls and gestures for a traditional game of the sort. The free Wiimote offer was generous.
 
Dimmle said:
Honestly, it's amazing that you got your refund. You should be happy.
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It's sad that many have this opinion. It is the responsibility of the company selling the product to explain what is necessary for the product to function. A company selling chocolate can't just tell a customer that bought a candy bar that suffered a nut related allergic reaction that they should have known there might be traces of nuts because another of their products contains nuts. That's why information and warning labels exist. Because companies lose these battles in court. EVERY. SINGLE. TIME.

If they credit him credit instead of a refund, I would be pissed off. It isn't his fault that the people updating the web store are incompetent. No one should be happy just because a company does the bare minimum necessary to fix a problem, especially after wasting 2+ hours of my time to do so.
 
What's the deal with the attitude lately around here that controlling games like Galaxy with the Wiimote is, like, the worst injustice in the world? Nobody, or barely barely anybody complained about it when these games came out and sold over 10 million copies each. Anybody who would throw away the opportunity to play games like Galaxy, Metroid Prime Trilogy, and more that are coming for such a reason seems crazy to me. To even turn down a free one? Boggles my mind.

OP, you say you skipped the Wii generation. Have you even tried using the Wiimote to play a game like this? You say you hated the "concept," not "using it" or anything like that, so I have to assume that you haven't. I highly suggest that you reconsider.
 
Cool they refunded you.

Now re-buy the game and purchase a wiimote + nunchuck because you're even more of an idiot for letting that stop you from playing the game.
 
Having played Galaxy 2 on my Wii and on Dolphin, I can safely say that using a standard controller for this game would be fucking abysmal.
 
Paskil said:
It's sad that many have this opinion. It is the responsibility of the company selling the product to explain what is necessary for the product to function. A company selling chocolate can't just tell a customer that bought a candy bar that suffered a nut related allergic reaction that they should have known there might be traces of nuts because another of their products contains nuts. That's why information and warning labels exist. Because companies lose these battles in court. EVERY. SINGLE. TIME.

If they credit him credit instead of a refund, I would be pissed off. It isn't his fault that the people updating the web store are incompetent. No one should be happy just because a company does the bare minimum necessary to fix a problem, especially after wasting 2+ hours of my time to do so.
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I'd agree if the page didn't specifically list the controllers required for the game. I'm always on the side of the consumer, but consumers also have the responsibility of being informed when they willfully make a purchase.

It's unfortunate that they minimize the controller requirements on the product page but the amount of effort required to arm oneself with that knowledge is minuscule.

Considering all that (and knowing how difficult Nintendo can be to work with), yeah, I'd say he was lucky that he got such an understanding rep.
 
I hope this happens to many people who will then call nintendo support. Then perhas they will consider patching the controls.
 
Dimmle said:
I'd agree if the page didn't specifically list the controllers required for the game. I'm always on the side of the consumer, but consumers also have the responsibility of being informed when they willfully make a purchase.

It's unfortunate that they minimize the controller requirements on the product page but the amount of effort required to arm oneself with that knowledge is minuscule.

Considering all that (and knowing how difficult Nintendo can be to work with), yeah, I'd say he was lucky that he got such an understanding rep.
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The OP purchased the game on Nintendo's website, which indeed does not list the controller requirements anywhere unlike the eShop.

ramparter said:
I hope this happens to many people who will then call nintendo support. Then perhas they will consider patching the controls.
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It's cheaper to patch the website to display the required controls.
 
samn said:
Does using Gamepad as a sensor bar near the TV actually work very well? The LEDs are very close together.
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I think you need to use the gamepag as a screen to use it as a sensor bar.
I don't think the infrared are on where weplay in TV.
 
ramparter said:
I hope this happens to many people who will then call nintendo support. Then perhas they will consider patching the controls.
Click to expand...

I think it's impossible without doing it for every single Wii Game they upload. (As in, not something on the System, but on each game) Making the Gamepad act as a Pro is 'simple' enough, but adding Wii Pointer functionalities in the Gamepad is probably something that can't be done too easily, as it would mean reworking the game.

Plus, the game's pointer mechanics are fit for, well, a pointer control. There's minimum 'waggle' involved in this game.

I think OP should have taken the opportunity to get the controller too, but it's still a bad situation. The controllers really aren't there on the web page, so it doesn't really matter if they're on the actual e-shop, since you can buy online. They should fix it quickly there. (And it's probably cheaper than the other workarounds)
 
There should be a huge warning telling people that those games can only be played with Wii controllers.
ramparter said:
I hope this happens to many people who will then call nintendo support. Then perhas they will consider patching the controls.
Click to expand...
Not going to happen but would be nice. I am buying Metroid Prime Trilogy because it will be cheap, but I will be unable to play the games because I don't have Wii controllers.
 
Topic aside, SMG2 is one of the all time greats and an absolute must play if you have a Wii or Wii U. I'm kind of shocked how close you come to discovering that for yourself before letting a preconceived notion stop you from even trying it. The game is brilliant and the restrained use of motion controls enhance the experience rather than detract from it.
 
Dimmle said:
Wait, they offered a 20 dollar value and you took the 10 dollar refund? Are you that repulsed by a Wii remote?
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Reading through the thread about this news made me realize that a lot of people really refuse to use a wiimote. Even for amazing games like SMG2 and Metroid Prime Trilogy. I really don't get it.
 
I don't really see how it can be reworked to a non wiimote-nunchuck control scheme. Like, a whole lot of stuff would need to be changed. I... Do you want to use the right stick to control the cursor on screen to collect star bits? I'm not even sure they can patch in touchscreen support, and even if they do, how do you differentiate the moving of the cursor and the aiming and shooting/selecting stuff?

The 'waggle for a spin attack' (or whatever power Mario gets that needs to be activated through waggle) could be remapped to a button, but jeez... It really wouldn't change that much besides the option for off-screen play.
 
I don't understand why people feel so repulsed by using a Wiimote. The Wiimote + Nunchuk control scheme is amazing and SMG2 is probably the best example on how it's used.

I'll definitely say that OP done goofed by rejecting a free Wiimote offered by Nintendo themselves. I mean, what other company offers a solution like that one?
 
ramparter said:
I hope this happens to many people who will then call nintendo support. Then perhas they will consider patching the controls.
Click to expand...

Bwahahaha this is Nintendo Ramp, keep your expectations
super
low.

They will update the US-only web store to indicate the Wii Remote and Nunchuck requirement and pat themselves in the back.

plz understand
 
goodcow said:
Update: They called me back and are going to revoke the game license and refund me. They're also going to try and let the web team know that required peripherals should be listed when making purchases off the website.

My big issue was the defensiveness and "well the terms say this and that." Yeah, but your purchase mechanism was broken to begin with and didn't list required items.

Problem solved, but about two hours on the phone wasted.
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Your lost man. The game is awesome and you could have gotten a free wiimote to play other amazing Wii games like the Metroid trilogy and Punchout.

Such a bad decision on your part but whatever.
 
pinkurocket said:
I don't really see how it can be reworked to a non wiimote-nunchuck control scheme. Like, a whole lot of stuff would need to be changed. I... Do you want to use the right stick to control the cursor on screen to collect star bits? I'm not even sure they can patch in touchscreen support, and even if they do, how do you differentiate the moving of the cursor and the aiming and shooting/selecting stuff?

The 'waggle for a spin attack' (or whatever power Mario gets that needs to be activated through waggle) could be remapped to a button, but jeez... It really wouldn't change that much besides the option for off-screen play.
Click to expand...

The only way to do it would be to completely rework big chunks of the game. I mean, the Yoshi sections alone... those trapeze-jumps require you to quickly move the pointer from one flower to the next, while the camera is moving around and you need to be pressing buttons at the same time.
 
Well would you look at that.

http://www.nintendo.com/games/detail/pvqEpTCeo0N6UW0Da3T1f1c2vzWP7iCd

Mario is invited to Princess Peach's castle, and on his way notices a strange light in the grass. As he peers cautiously through the reeds, he sees a small, lost Luma. With the baby Luma tucked safely under his cap, Mario rushes on to the castle. But when he gets there, something unexpected is waiting for him...

Collect stars as Mario travels from galaxy to galaxy, working through various levels—sometimes upside-down, sometimes floating from place to place. Mario can also team up with his dinosaur buddy Yoshi, who adds a number of possibilities to the gravity-defying gameplay. Power-ups for Mario and Yoshi will give them new abilities to help platform to unreachable areas, or defeat strong enemies. Skilled players will want to collect Comet Metals to unlock harder levels with even more challenges. Play solo or partner up with a friend or family member as you prepare for liftoff and discovery!

Please note that this game does not include Miiverse support.

The following controllers are required to play this game: Wii Remote + Nunchuck.
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That wasn't there before, right?
 
tsab said:
Bwahahaha this is Nintendo Ramp, keep your expectations
super
low.

They will update the US-only web store to indicate the Wii Remote and Nunchuck requirement and pat themselves in the back.

plz understand
Click to expand...
I have faith in Nintendo. They always deliver.
 
I got Paper Mario through Club Nintendo without realizing it required a controller I didn't have. Sent an email to CS and had my points refunded within 24 hours.

Out if all the CS I've had to deal with, Nintendo is one of the best.
 
Javier said:
Well would you look at that.

http://www.nintendo.com/games/detail/pvqEpTCeo0N6UW0Da3T1f1c2vzWP7iCd

That wasn't there before, right?
Click to expand...

No, it wasn't.

8kAuaNm.png
 
Uh how exactly did you expect Mario galaxy to work with only a gamepad?

I mean you need to use the cursor in order to do a few things in game.
 
Update: They called me back and are going to revoke the game license and refund me. They're also going to try and let the web team know that required peripherals should be listed when making purchases off the website.
Click to expand...

Good for you.

Oh, and I would've taken the remote.
 
On one hand: OP managed to actually change something on Nintendo's website.

On the other: The above would probably happen anyway and OP rejected $20 value by declining a freebie from Nintendo to play one of the best games ever.
 
AGoodODST said:
It does actually say on the product page for it on nintendo.com



http://www.nintendo.com/games/detail/pvqEpTCeo0N6UW0Da3T1f1c2vzWP7iCd

Could be better displayed though, should be listed when making a purchase.
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It does now, it didn't before. OP's phone call (probably, unless someone else had a similar problem) made them change it.

But yeah, don't let Wiimote+Nunchuck requirement turn yourself away from this game, the controls are needed for the game, but they're only for the better experience. Without motion controls, the game wouldn't work at all.
 
Goodlife said:
People really want to play SMG / SMG2 without the wiimote? Really????
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It could possibly be done with the Game Pad touch screen but what would take some considerable recoding rather then a simple iso dump. People are better off hoping for a remaster. You simply can't do everything in the Galaxy games without a remote. You'd never be able to grab onto stars for instance.
 
It's been proven that playing a game with a Wii remote will make your dick fly off.

Seriously, I think a Wii remote/Nunchuk combo is a must for WiiU, unless you really want to skip all the Wii hidden gems and U multiplayer games that require remotes. It's also the perfect way to play Pikmin 3.
 
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