I just saw this on Reddit, and I think it's somewhat concerning and needs some visibility to spread around. Major Nelson mentioned that he will check why the power brick cannot just be bought straight out, no hassle.
http://www.reddit.com/r/xboxone/comments/3j9huh/its_actually_impossible_to_get_an_extra_power/
I think it's a pretty big issue. What if you lost it? Microsoft won't sell you one because you can't send it in. Why would they even require this, it's just an accessory.
Hopefully we hear soon from Larry. Hopefully other Microsoft people who can do something about this will see this thread.
Update 1:
Update 2: Some report that they have succesfully gotten a new power brick by telling Microsoft they have moved countries.
http://www.reddit.com/r/xboxone/comments/3j9huh/its_actually_impossible_to_get_an_extra_power/
I think it's a pretty big issue. What if you lost it? Microsoft won't sell you one because you can't send it in. Why would they even require this, it's just an accessory.
Hopefully we hear soon from Larry. Hopefully other Microsoft people who can do something about this will see this thread.
Update 1:
You can, just talk to someone in the chat/ on phone and they take care of everything for you.
I had a us power supply, got a new aus one a month ago, still have both.
you can, but the option to directly buy the PSU is only calling to Xbox support phone, for some odd reason the page only sells you an exchange of the PSU, which is really weird
even in the console warranty period, the page might not be giving you the option to replace your PSU under warranty, so better just call them for anything to do with replacements / repairs unles the page gives you options in warranty correctly
Right. I ditched my US power brick when I came to Australia 7 months ago and called custom service. They asked for 70 AUD which was totally fine. Got the new one a few days later.
Update 2: Some report that they have succesfully gotten a new power brick by telling Microsoft they have moved countries.