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PC wont show 720p correctly. help please

ASTROID2

Member
I recently had to get a new computer with windows 8 and when I put a game in 720p I get a big black bar on the top and bottom of the screen it's all stretched out. I've looked and can't find a solution. Anyone know how to fix this? All other resolutions work.
 
What is the aspect ration of your screen? If it's not 16:9 it's supposed to be that way. We need more information.
 
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I have the same problem with displaying in 720p on my monitor when I run my PC through DVI cables. Through VGA I don't have such problem.
 
OP, you should try to be as informative as possible to minimize the amount of guesswork. You've basically told us nothing about your setup.

Is it a laptop or a desktop? Are you using a monitor or a TV? What is the native resolution of the screen you're using. Of what brand is your GPU?
 
If your graphics card is an NVidia card select it here to download the latest drivers. If it's AMD I think it's here.

Windows update might have it in there, but I always get video card drivers off their sites.
 
You probably don't want 720p, you really want 1280x800. (assuming your monitor is 16:10)

Also, your graphics card control panel should have some scaling options in it including the option to make the picture fill the screen regardless of resolution. You want to select that.

You should double check to confirm what the precise native resolution of your monitor is. I'm sure marketing materials say that it displays 1080p just because that's better for marketing than saying it's 1920x1200 which is 16:10 but is equivalent in pixel density to 1920x1080 if it were a 16:9 screen therefore it is capable of displaying 1080p content (ace ventura inhaaaaaaale).
 
Preferably you should never update graphics drivers from window updates. Often they are older than what you have and don't uninstall the previous drivers.
 
I'll ask the generics:
What is the game?
What is the monitor?
What is your desktop resolution and monitors max resolution? And please answer in AxB not just 1080p because that is not a specific resolution.

I'll make this easier for you. Just right click on your actual desktop, and select Screen Resolution.
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What are you trying to do exactly? Since you are on the gaming side I am going to go ahead and assume you are trying to play a game? On top of resolution settings some games have a setting for aspect ratio.
 
What are you trying to do exactly? Since you are on the gaming side I am going to go ahead and assume you are trying to play a game? On top of resolution settings some games have a setting for aspect ratio.

I'm trying to put the game in 16:9 720p with games like Diablo 3 and portal 2 are what I have downloaded right now. I'm using the same monitor as on my old computer and it never had problems with this.
 
1. post the monitor model number
2. what resolution is Windows currently in?
3. are you playing the game in fullscreen or windowed?
 
So I'm assuming with 720p you mean 1280x720. What happens when you change to other resolutions? Can you take a screenshot of how it looks?

Since you said you updated drivers, which driver version are you on now?

EDIT: Also, if you haven't seen it yet:
Yeah I have seen this problem in AMD cards if you are using a monitor with an HDMI connection. You have to go into the catalyst control center and set the screen scaling to 0.
 
Yeah I have seen this problem in AMD cards if you are using a monitor with an HDMI connection. You have to go into the catalyst control center and set the screen scaling to 0.
Same thing happened by default in Windows 7 with my GTX 650M in my Retina MacBook Pro until I updated the driver and fixed it.

The main thing that is such a pain to me in Windows is how you have to maintain two separate sets of preferences for your video settings: one in your basic Windows Display control panel and another in the manufacturer-specific graphics card control panel. I never know when one panel's preferences will supersede the other's.
 
So I'm assuming with 720p you mean 1280x720. What happens when you change to other resolutions? Can you take a screenshot of how it looks?

Since you said you updated drivers, which driver version are you on now?

EDIT: Also, if you haven't seen it yet:

Yes 1280x720. All other 16:9 resolutions work. Can't find driver version.

Edit: can't find screen scale option.
 
OK so I'm seeing this picture:

But when I open that I get this:
How do I get all those options?

Are you sure you're not using the CPU onboard graphics instead of your dedicated card? I'd suggest some ways to check but I'm not familiar with Win8 programs or AMD.
 
Do you use HDMI?
Are you sure you're not using the CPU onboard graphics instead of your dedicated card? I'd suggest some ways to check but I'm not familiar with Win8 programs or AMD.
If he is using the onboard chip, then the HDMI cable has to be connected to the motherboard instead of the graphics card. What I mean by that is that you don't have to know anything about Win8.

Edit: If Portal 2 is like other Valve games then you can probably change from 4:3 to 16:10 to 16:9 formats. Then you will see the corresponding resolutions.
 
My 16:9 monitor/setup has this problem for some reason too. Whenever it's fed 1280x720 from my pc, the monitor switches to 1280x800 and throws letterboxing on it. Some finagling with scaling options eventually fixed it
 
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