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[SEGAvangelist]

Does Albert even post on here since the One launched?

No. He's 33% done with us.

https://twitter.com/albertpenello/status/420325889113477120

 

[hydrophilic attack]

That's just mindnumbingly stupid of them. I can't see what they gain from this, except for possibly a few "xboned" jokes

 

[SoyTits]

Ha ha, what a joke that guy was.

 

[SwiftDeath]

Does Albert even post on here since the One launched?

Hasn't posted since late November

http://www.neogaf.com/forum/member.php?u=31253

But was on briefly yesterday

Off topic though and not helpful to the discussion at hand

Vernia you could also try tweeting Major nelson too

 

[SoyTits]

Hasn't posted since late November

http://www.neogaf.com/forum/member.php?u=31253

But was on briefly yesterday

Off topic though and not helpful to the discussion at hand

Vernia you could also try tweeting Major nelson too

Just figured I'd ask since someone asked him or Larry to chime in, but good luck with that, I guess.

 

[Alcoholikaust]

IMO MS's support has always been hit or miss. When Hitman Blood Money came out: my launch 360 succumbed to the RROD- I got a new Xbox and year of Xbox live for the trouble.

The next 3 Xbox 360s I would get replaced (for a price) all came with a year of Xbox Live and the last Xbox to come back arrived with a Skyrim code to download (didn't need it but the gesture was nice).

fast forward: My replacement for my loud Xbox One Day Edition arrives this morning with a 7 day XBL trial in the box.

haha

Sometimes they will hook you up sometimes they won't OP, good luck in your pursuit.

 

[SEGAvangelist]

IMO MS's support has always been hit or miss. When Hitman Blood Money came out: my launch 360 succumbed to the RROD- I got a new Xbox and year of Xbox live for the trouble.

The next 3 Xbox 360s I would get replaced (for a price) all came with a year of Xbox Live and the last Xbox to come back arrived with a Skyrim code to download (didn't need it but the gesture was nice).

fast forward: My replacement for my loud Xbox One Day Edition arrives this morning with a 7 day XBL trial in the box.

haha

Sometimes they will hook you up sometimes they won't OP, good luck in your pursuit.

I'm pretty sure 99.9% of their representatives have not even touched an XB1.

 

[Caayn]

How did you get the Forza content?

I think it was downloaded with Forza. With Dead Rising 3 it gave me a pop-up, iirc it happened just after booting the game, that there was new content that I could download (also own the season pass for that game) and opened a screen with more add-ons than appear in the store.
If there's a way to get to this screen.

It's weird because I can't find this content again in the store and there's no download history afaik.

 

[RedNumberFive]

I'm pretty sure 99.9% of their representatives have not even touched an XB1.

Makes sense. I'm pretty sure they're based in Tier 2, or 3, countries.

 

[la flama blanca]

This is great

 

[SwiftDeath]

I'm pretty sure 99.9% of their representatives have not even touched an XB1.

Eh most customer service and even sales people are like that unfortunately. Sony employees at a sony store by me are so uneducated about the PS4, MS employees at MS store too. Surprisingly at the Nintendo kiosks those guys tend to be fairly well informed but that might have been that random guy

 

[king grimlock]

Makes sense. I'm pretty sure they're based in Tier 2, or 3, countries.

I for one would be extremely shocked if this was the case

 

[abracadaver]

I want the ryse downloads. Bought it digital in launch week

 

[Caayn]

Eh most customer service and even sales people are like that unfortunately. Sony employees at a sony store by me are so uneducated about the PS4, MS employees at MS store too. Surprisingly at the Nintendo kiosks those guys tend to be fairly well informed but that might have been that random guy

Same experience about anywhere. It's very hit or (most of the times) miss regarding sales&support.

 

[Heretic]

So they are responding to some cases of this? I can't get anyone to contact me.

PM Major Nelson or Albert on here. They're great at responding.

 

[pikablu]

God why did I read "Pokémon Xbox" in the title...

Strange I did too.

 

[SEGAvangelist]

I want the ryse downloads. Bought it digital in launch week

What's funny is all they need to do just give us a code. Seems like an easy support issue to me.

 

[Sons Of Anarchy]

Kinda of Long but still funny

 

[Megasoum]

Is Major Nelson even posting here? Haven'T seen him since the day he was approved and said hi.

 

[SEGAvangelist]

Is Major Nelson even posting here? Haven'T seen him since the day he was approved and said hi.

He popped in the PS4 sales thread recently.

 

[Banjo-Kazooie]

Yep, I didn't get my digital goods with Ryse either. Contacted support over chat 3 times and they couldn't help me any of them. One time the support person even referred me to the MS Store support for whatever reason...

I just gave up. It's a map and some sword, and it isn't worth the hassle for me. Pretty stupid though how he just crossed it out on his blog with no response. The news.xbox.com article still has the info there though, they never crossed it out.

 

[SEGAvangelist]

So Mike Ybarra responded and is looking into this issue right now. I'll update this thread once I hear anything else.

 

[Qwik]

For those with Ryse issues (or Forza for that matter), look me up on twitter @XboxQwik and I can look into it. I'm not with support, but I'm in Studios and worked on Ryse. I've outlined this thread and issue to Support leadership and they are looking into it. I get it sucks and for anyone with this issue - let me apologize (I know that doesn't mean much).

I've taken the issue offline with the thread host to solve his/her specific issue.

Qwik
@XboxQwik

 

[Major Nelson]

Sorry about that....Shoot me an email

Major at Xbox - dot .com

And I'll look into this.

 

[SwiftDeath]

For those with Ryse issues (or Forza for that matter), look me up on twitter @XboxQwik and I can look into it. I'm not with support, but I'm in Studios and worked on Ryse. I've outlined this thread and issue to Support leadership and they are looking into it. I get it sucks and for anyone with this issue - let me apologize (I know that doesn't mean much).

I've taken the issue offline with the thread host to solve his/her specific issue.

Qwik
@XboxQwik

Thank you for taking the time to look into it. Just seemed an odd occurrence.

Hope everything works out for ya Vernia

 

[SEGAvangelist]

Thank you for taking the time to look into it. Just seemed an odd occurrence.

Hope everything works out for ya Vernia

Yeah, Mike got things rolling, so things are looking good!

 

[K.Sabot]

It's the Major!

Good shit, hope you can clear this up.

 

[Caayn]

A random Major appears. Welcome back

 

[Hana-Bi]

Yeah, I was also bummed when I realized that there won't be any Day One DLC for the Ryse digital version. But then I checked the web and only Major posted about it and that part was crossed out...

 

[RagingAvatar]

Sorry about that....Shoot me an email

Major at Xbox - dot .com

And I'll look into this.

Good work Major

 

[Imbarkus]

Voodoo Vince avatar. Nice.

 

[Anion]

Woah, the Major and Qwik have popped in here!
*shyly says Hi*

 

[Tsundere]

Sorry about that....Shoot me an email

Major at Xbox - dot .com

And I'll look into this.

See Team Vernia, that's how public outcry makes things go so much more smoothly. lol

 

[statham]

For those with Ryse issues (or Forza for that matter), look me up on twitter @XboxQwik and I can look into it. I'm not with support, but I'm in Studios and worked on Ryse. I've outlined this thread and issue to Support leadership and they are looking into it. I get it sucks and for anyone with this issue - let me apologize (I know that doesn't mean much).

I've taken the issue offline with the thread host to solve his/her specific issue.

Qwik
@XboxQwik

Sorry about that....Shoot me an email

Major at Xbox - dot .com

And I'll look into this.

Good to hear.

 

[Souldestroyer]

For those with Ryse issues (or Forza for that matter), look me up on twitter @XboxQwik and I can look into it. I'm not with support, but I'm in Studios and worked on Ryse. I've outlined this thread and issue to Support leadership and they are looking into it. I get it sucks and for anyone with this issue - let me apologize (I know that doesn't mean much).

I've taken the issue offline with the thread host to solve his/her specific issue.

Qwik
@XboxQwik

Sorry about that....Shoot me an email

Major at Xbox - dot .com

And I'll look into this.

Nice one. Good job guys.

 

[Speedy Blue Dude]

For those with Ryse issues (or Forza for that matter), look me up on twitter @XboxQwik and I can look into it. I'm not with support, but I'm in Studios and worked on Ryse. I've outlined this thread and issue to Support leadership and they are looking into it. I get it sucks and for anyone with this issue - let me apologize (I know that doesn't mean much).

I've taken the issue offline with the thread host to solve his/her specific issue.

Qwik
@XboxQwik

Sorry about that....Shoot me an email

Major at Xbox - dot .com

And I'll look into this.

Props to you both, I'll contact you guys about my Digital copy of Forza Motorsport 5 not getting any Day One Content.

Appreciate the response and appreciate the fact that you were willing to come onto GAF and address the issue instead of ignoring it.

 

[SEGAvangelist]

Just got my codes! NeoGAF wins again! Thanks, Mike and Larry.

 

[SwiftDeath]

Just got my codes! NeoGAF wins again! Thanks, Mike and Larry.

Awesome to hear buddy

Now complain a bit more and get some free XBL

Spoiler

jk

 

[xxracerxx]

Just got my codes! NeoGAF wins again! Thanks, Mike and Larry.

Glad you got your codes. What about others that are experiencing this problem as well since support seems borked on this stuff at the moment?

 

[Qwik]

We've escalated it and they are aware of it - it's all in motion to solve for all customers. In the meantime if anyone has an issue you send a tweet to @XboxQwik or contact Major above.

Mike

 

[Quadraphonic]

Didn't these games come out 7 weeks ago?

It seems weird that it'd take this long to fix an obvious issue. And not just on a case-by-case basis.

 

[Dizzy]

Ha ha, what a joke that guy was.

That was obvious months ago. To be honest I'm surprised GAF let him spin his bullshit here. Guy pretty much straight up lied to try and get people to buy an Xbox One at launch.

 

[stormplyr]

Happy it got straightened out for you OP.

 

[abracadaver]

I dont have twitter so I sent an email to major nelson. Totally forgot about the day one downloads

 

[Metalmurphy]

Glad for the OP, but kinda a sad that a GAF thread needs to be created for this to be solved. What about everyone else?

 

[Banjo-Kazooie]

Sent you a tweet Mike, hoping to get the code for Ryse myself .

Thanks a bunch!

edit: Also the Forza content as I just realized I never got that either.

 

[sangreal]

Looks like MS finally came through on this. Got emails today with codes for both games (even though I already got them from support)

Dear sangreal06

If you purchased the Forza Motorsport 5 Digital Edition from the Xbox Store between November 22, 2013 and December 6, 2013, you were supposed to receive the “Forza Motorsport 5 Day One Car Pack” as communicated and intended. There was an oversight in our technical execution, so now we are making it right. Here’s your code for your free exclusive Forza Motorsport 5 Car Pack that we sent* to your account on Xbox Live:

Dear sangreal06

If you purchased the Ryse: Son of Rome Digital Edition on the Xbox Store between November 22, 2013 and December 6, 2013, you were supposed to receive the “Ryse: Son of Rome Day One Edition Exclusive Gladiator Mode unlockables” as communicated and intended. There was an oversight in our technical execution, so now we are making it right. Here’s your code for the free exclusive Gladiator Mode content that we sent* to your account on Xbox Live:

Thanks, Qwik/MN

 

[JaggedSac]

Got Ryse on the 23rd, haven't gotten an email yet.

 

[ShapeGSX]

Got mine for Forza, too.

 

[abracadaver]

I didnt get an email but a message on xbox live with the code